VoIP Call Recording for your business

Take control of your calls with our compliant VoIP call recording service for a better client experience. Or, should you wish to deliver a more compliant service for regulation purposes, just speak with our team to find the perfect recording solution.

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Various Levels of VoIP Call Recording Available

Every phone call your business makes or receives is captured and stored securely for you to revisit as needed. We offer various call recording solutions on our VoIP telephone systems from 180 days up to 10 years, giving you a powerful tool to boost efficiency, train your team, and keep everything above board. With this level of quality storage, you can hold onto those recordings as long as your business requires.

Extension-level call recording service
Set up call recording for all incoming and outgoing calls
Use on-demand call recording from the Virtual Office Online dashboard
Review, download, or delete call recordings
Option to automatically announce to other party that the call is being recorded

Keep Important Calls

Listen to important calls again to ensure clarification of details, or play calls to staff members for training purposes.

Record Incoming And Outgoing Calls

Record both incoming calls and outgoing calls with our 180 days hot storage, with add on packages for cold storage up to 10 years.

Download Recordings

You can download your recorded calls straight from either your desktop app or via the web browser.

Manger Level Flexibility

Managers have access to every call recording on the system via the web portal, enabling them to monitor calls at every level.

Filter Calls

You have the ability to filter your calls through various parameters such as date/time, incoming, outgoing and more

Voicemail to Email With Transcription

View and listen to recordings on your desk phone, computer or mobile device. Transcribe voicemails to text and sends an email with it included.

How VoIP Call Recording Works

Our VoIP systems automatically record every call, incoming or outgoing, as an MP3, securely stored in the cloud. No buttons to press or extra gear required; it just works. You can access recordings anytime through an intuitive online dashboard, whether you’re in the office or miles away on your mobile. We use Yealink handsets for crisp audio quality every time. 180 days of hot storage comes as standard, with further cold storage options available up to 10 years for compliance or analysis. See full pricing on our VoIP Phone Systems Pricing UK page.

Why 180 Days Hot Storage and Storage Up to 10 Years Really Matters

180 days of compliant call recording is a genuine game changer for any business. It lets you review calls, resolve disputes, or train staff without extra cost. Should you need more time than that, speak to our team about our storage packages. These stretch from 6 months up to 10 years, ideal for meeting MiFID II, GDPR or FCA rules long-term. Whether you download recordings or keep them in our secure cloud, you’re in control, making it a flexible solution for any size operation.

Why It’s a Big Deal for Your Business

Call recordings will sharpen your customer service and your training processes. If a client disputes a specific detail on an order, simply pull the call and confirm. New staff can learn from real examples, fast. Compliance is a breeze as recordings prove adherence to UK regs. With storage up to 10 years, you’re audit-ready.

You can find out more about keeping your business compliant with the latest regulations, and data protection for call recording through the Ofcom website.

Secure Payment Handling

Agents can take card payments securely during a live call without ever seeing or storing the card number, helping your business stay aligned with payment card industry standards.

Proactive Outbound Messaging

Automated outbound messaging reaches large numbers of customers at once for appointment reminders, service updates or account notices, freeing your team to focus on inbound calls.

Need a Custom Plan That Suits Your Business?

Join the ranks of successful businesses that have chosen Blake Telecom as their trusted partner. Contact us now to schedule a personalised demo or get a quote tailored to your needs.