Businesses looking for phone systems Newcastle can rely on need something built for how the city works today, whether that’s a team at Quayside, a contact centre in the city centre, or staff split between the office and home.
Blake Telecom’s business phone systems Newcastle teams rely on keep every call clear and every team connected, wherever they happen to be working that day.
Call 0191 607 7060 or contact our team to request a free quote today.
A phone line tied to a single building on the Quayside or in Grainger Town makes less sense than it used to. Teams now split their week between the office, home and client sites across Tyneside.
The phone system needs to keep up with that.
Cloud telephony runs over your existing internet connection rather than a physical line into the building, so calls, voicemail and call routing all move with the person rather than staying fixed to a desk.
For a Newcastle business adding staff, opening a second site, or simply tired of a system that cannot keep pace with how the team actually works, that flexibility tends to matter more than any single feature on a spec sheet.
From the innovation hub at Newcastle Helix to the retail and logistics operations around Cobalt Business Park, no two Newcastle businesses run their phones the same way.
Blake Telecom configures each system around your actual call patterns, whether that means simple call handling for a small office or full contact centre routing for a busier team.
Features available can include:
• Auto attendant
• Call queues
• Call routing
• Ring groups
• Voicemail
• Call forwarding
• Call recording
• Business SMS
• Desktop and mobile applications
• Presence and availability
• CRM integration
• Microsoft Teams integration
• Contact centre features
The important question is not how many features a system has. It is whether the functionality solves genuine problems for your business.
VoIP Newcastle businesses use is short for Voice over Internet Protocol: your calls travel over the internet instead of a copper line.
Same handsets if you want them, same numbers, far more flexibility. Our VoIP phone systems page covers the technology in full.
UCaaS, or Unified Communications as a Service, brings calling, video, messaging and conferencing into one cloud subscription per person. Whether your team works from the Quayside, Grainger Town or home, it all runs through the same app.
One login, one bill, no separate tools to juggle. Full detail lives on our UCaaS page.
CCaaS, or Contact Centre as a Service, layers on queues, skills based routing, live wallboards and quality monitoring for teams handling higher call volumes. Our UCaaS and CCaaS solutions page covers it in full.
A small support desk in Newcastle can handle the volume that once needed a much bigger team, all on one platform with a single set of reporting.
| Compare | UCaaS | CCaaS |
|---|---|---|
| Built for | Your whole team | Customer service and sales teams |
| Main job | Everyday calling, meetings and chat | Handling high volumes of customer contact |
| Typical tools | Business calling, video, messaging, voicemail to email | Call queues, skills based routing, wallboards, quality monitoring |
| Channels | Voice, video and chat | Voice plus email, web chat, SMS and social media |
| Reporting | Call activity and usage | Real time dashboards and agent performance |
| Ideal for | Offices, trades, retailers and professional firms | Support desks, booking lines and busy sales teams |
Not every business needs a full contact centre. A hosted business phone system may provide everything a smaller organisation needs, while larger teams may benefit from additional UCaaS or CCaaS functionality.
If you are unsure which approach is right for your organisation, we can discuss your users, call volumes and requirements.
Different businesses need different telephone features. A good system should allow you to select the functionality that supports your day-to-day operations.
An auto attendant can greet callers and provide options for departments such as sales, accounts or support, helping customers reach the right team without someone having to answer every call.
Call queues can hold callers when your team is busy and distribute incoming calls according to the rules configured for your organisation.
Route calls to individuals, departments, offices or other destinations based on your business hours, team availability and chosen call-flow rules.
Depending on the system, employees can use compatible applications on computers and mobile devices, helping them stay connected when they are away from their desk.
Where enabled, call recording can help businesses review conversations, support training and maintain useful records. Blake Telecom provides 30 day hot storage call recording, with cold storage available for up to 10 years.
Depending on the integration, customer information and call activity can be connected with business applications, helping teams keep communications closer to their existing workflows.
Businesses already using Microsoft Teams can connect business calling with their existing working environment, depending on the chosen configuration.
Dial 0191 607 7060 to speak with one of our fully trained UK based support experts who are here for your business phone system in Newcastle and ready to help.
The underlying platform infrastructure is certified to ISO 27001, SOC 2 Type II and Cyber Essentials Plus standards, with encryption used on every call. See the NCSC guidance.
A contact centre needs more than call forwarding: skills based routing, live queue reporting and call recording that stands up to scrutiny.
Our business phone systems in Newcastle can include this capability from the start, so a growing service desk doesn’t need to migrate to a different platform later.
Every system goes live in five steps, managed entirely by our team from start to finish.
Step 1. Discovery Call
Your Newcastle account manager covers your current setup, team size, sites across the city and the wider North East, and the applications you rely on. Every question is asked at this stage so your configuration is complete before anything ships.
Step 2. Remote Build
Your system is configured and fully tested before delivery. Call routing, hunt groups, IVR menus, and integrations with Microsoft Teams and your other business applications are all working before your handsets leave the warehouse.
Step 3. Plug and Register
Where desk phones are supplied, they can be configured before delivery so they are ready for installation when they arrive. Plug them into your router and they come online, with minimal disruption to your team.
Step 4. Your 0191 Number Carries Across
In most cases, number porting happens in the background with minimal disruption to inbound calls. This often takes around 10 to 15 working days, depending on the numbers and services involved, managed by our team throughout.
Step 5. Your Team Is Live
Teams using the app can often be live quickly. Desk phone users can then be brought online once the handsets have been connected and porting is complete. Every user receives a short onboarding guide covering calls, voicemail, and messaging.
A two person startup and a 200 person contact centre need very different things from a phone system, and we work with both ends of that scale across Newcastle.
Small teams tend to want something quick to set up and simple to manage themselves. Larger organisations usually need proper call routing, reporting and a system that can grow across several sites without starting again each time.
Whether you’re in the NE1 postcode or out toward NE12, NE13 or NE15, app based teams can often be up and running quickly once your order is confirmed.
Need a hand with connectivity too? We supply fibre broadband and leased lines to match, so your calls and your internet come from one team rather than two.
We have been supporting businesses across Tyneside since 2004, working with firms from Gosforth to Gateshead’s Team Valley.
Newcastle customers get a system built around their own call flow before it goes live, backed by a support team who understand how a North East business operates day to day.
Every user can make and receive calls on their Newcastle business number from anywhere, using the free mobile and desktop apps. Outbound calls display your 0191 number whether you are calling from the office, home, or overseas.
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Good support matters after your business phone system in Newcastle goes live. Whether you need help with a user, a call route, a handset or a change to your system, you can contact Blake Telecom for assistance.
We aim to make ongoing management straightforward, with support available as your business and communication requirements change.
Every business has different requirements, so the right business phone system in Newcastle depends on users, features, numbers, devices and connectivity. Visit our pricing page to see how we structure business communications packages, or speak to our team to discuss what your business needs.
Since 2004, we have supported telephone systems Newcastle businesses rely on through changes in technology, changes in the way people work, and now the move away from traditional landlines altogether.
That consistency matters when you’re choosing who looks after something as basic as your phone line: you’re choosing a team that plans to still be here when something needs sorting years from now.
When something needs sorting with your business phone system in Newcastle, you speak to someone who already knows your setup, not a queue reading from a script.
Most faults can be diagnosed and fixed remotely, often the same day, and if a site visit is ever needed, it’s arranged around your working day.
The PSTN switch off is Openreach’s retirement of the UK’s old landline network, scheduled for 31 January 2027, and Newcastle’s older commercial buildings are more exposed than most.
Many offices around the Grainger Town conservation area and other Victorian buildings still rely on analogue lines for far more than phone calls:
Lift emergency phones, door entry systems and alarm panels often run over the same copper network as the desk phone. These services may stop working if they rely on the retiring copper network and have not been migrated or otherwise updated.
We handle this as a single, planned move rather than a last minute scramble. Your phone numbers transfer across, and your lift and alarm lines get assessed and migrated where needed.
The migration can be planned around your business to minimise disruption, with the changeover process agreed with you in advance. Businesses in listed or older buildings across Newcastle city centre and Gateshead should start this conversation well before the 2027 deadline.
Fixed lines, hardware on your premises
✕ Tied to a physical line at one address
✕ Standard call audio only
✕ No mobile or desktop apps
✕ Video calling needs a separate tool
✕ No transcription or AI features
✕ Adding users means an engineer visit
Ageing hardware, rising maintenance
Hosted over broadband, any device
✓ Works anywhere with a connection
✓ HD voice on every call
✓ iPhone, Android, PC and Mac apps
✓ Video meetings built in
✓ AI call transcription included
✓ Add users the same day, online
Reliable uptime with proactive monitoring
Ratings only mean something when they come from people with no reason to be generous. Ours currently sits at 4.9 out of 5 on Google, left by genuine customers rather than a curated selection.
If you’d like to check that yourself before making a decision, search “Blake Telecom” on Google and read them directly.
Director
Moving to rural office space, without the benefits of reasonable broadband speed, and without telephony services include, Blake Telecom directed us to alternatives and the solution we have is excellent. 4G Wi-Fi VoIP, serving our current needs and situation perfectly. The team were succinct in his explanation of what we could achieve, providing something promptly and getting this set up with minimum fuss and delay.
Director
Blake Telecom have been supplying our business communications for well over 10 years. We have found both their systems and support to be fully robust and they have given an excellent service throughout with value for money for their products. Their approach to helping our business has always been excellent from every aspect and I would highly recommend their services
Director
Blake Telecom have revolutionised the way we operate.They have gone the extra mile in making the setup process painless and it was easy to install. Any questions are dealt with quickly and efficiently, and the staff are a pleasure to deal with. I truly wish we found them years ago. We recommend Blake Telecom to many of our suppliers and even customers whenever we can.
Director
Talk to Blake Telecom about a telephone system designed around your business, your people and the way your customers contact you.
• Hosted business telephone systems
• Keep your existing business number where porting is possible
• Office, remote and mobile working options
• Call routing, queues and auto attendant
• Call recording available
• Microsoft Teams integration available
• Business broadband and connectivity options
• UK-based business telecoms support
If you have any questions that are not answered here, then either check out our helpful blog or contact us for further advice.
Ready to upgrade your business phone system in Newcastle? Contact us for a free quote, or call 0191 607 7060 to speak with the team directly.
Our UK based team is available Monday to Friday, 9am to 5.30pm.
Author: Glenda Jackson. Last Reviewed: 04/08/2026
Set up your new, reliable Business Broadband, and have it working in a short time with a new business router included.
Set up your new VoIP phone system, fully working today, including a new number and programming.
Blake Telecom have been paramount to the growth of our business by continuing to offer our business the very highest level of service. The equipment we have been supplied has been extremely flexible allowing us to change needs. Blake Telecom's knowledge and expertise has been very professional and we look forward to working together on our future projects.