Engineers spend more time on site, in workshops and with clients than at a desk, yet clients still expect a quick answer. Since 2004 we have set up phone systems for engineering firms, from small consultancies to groups with several offices.
A client rings about a drawing revision, but the project engineer is on a site visit and the call rings out in an empty office. By the time anyone calls back, a simple question has turned into a delay.
Engineering firms also manage several offices, subcontractors and project teams that change every few months. An old system tied to desk extensions struggles to keep up with any of that.
A cloud phone system gives each engineer one business number on their desk phone, laptop and mobile, and clients reach the right person wherever the work takes them.
A structural consultancy, a building services contractor and an automation specialist all work in different ways. Their clients, though, tend to judge them on the same three things.
Clients want to speak to the engineer who knows their job. Ring groups by project and direct numbers for team leads stop calls bouncing around the office.
Verbal instructions, variations and site decisions can turn into disputes months later. A recording of the call can settle the question in minutes.
Engineers can answer, return or transfer calls from the mobile app. A site visit no longer means a missed client or a lost enquiry.
On engineering projects, plenty of decisions are made on a quick phone call: a change to a specification, a revised delivery date or an instruction from the client’s site manager.
Recording those calls gives project managers a clear account to check against the contract, and makes handovers easier when a colleague picks up a job partway through.
Our VoIP call recording stores each call in warm storage for 30 days, extendable to 180 days, with cold storage up to 10 years, which suits the long life of many projects.
Good practice: Tell callers at the start that calls may be recorded, explain why, and agree how long recordings are kept, in line with ICO guidance.
Give each role the tools it needs, from simple calling for the workshop to video and recording for project leads, all on one business number.
Desk phone, laptop and mobile all use the same business number, and clients never need a personal mobile.
Ring everyone working on a job at once, and change the group as people join or leave the project.
Walk clients and subcontractors through drawings and models without anyone travelling to the office.
Record calls for project managers and site leads, and leave other teams unrecorded if you prefer.
Office staff can make and take outside calls in Microsoft Teams, on the same system as everyone else.
See at a glance who is on site, in a meeting or free, before you transfer a client.
Messages arrive in your inbox as audio and text, ready for engineers to catch up between site visits.
Where your CRM supports it, the client and their current projects appear as the call arrives.
Start with the essentials and add video, recording or reporting for the teams that need them.
An enquiry about a live project should never land with whoever happens to be near a phone. A few simple rules decide where each call goes before anyone picks up.
The system checks who is calling, which project it concerns and who is free, then rings the right people on whichever device they are using.
The caller’s number is matched to their record in your CRM, where it supports this.
A short menu asks if the call is about a live project, a new enquiry or accounts.
Everyone on that project team rings at once, on desk phones, laptops and mobiles.
If nobody answers, the caller leaves a voicemail that arrives by email as audio and text.
For illustration purposes only. Screens are examples and do not show real systems or data.
Most engineering firms need calling, video meetings and chat more than a full contact centre. Our UCaaS and CCaaS options run on one platform. An enquiries team can have queues and reporting while engineers keep simple, flexible calling.
Talk to us about your contact centreEngineers get calling, video meetings, chat and screen sharing in one app, on a laptop in the office or a phone on site. Design reviews with clients and subcontractors can happen without anyone needing to travel.
A front desk or service team can add call queues, IVR menus, recording and live reporting. Maintenance and service contracts get a clear record of response times for each client.
Plans start from £8.99 a month per user, and engineers on site use the same business number through the mobile app. Moving your existing numbers across is free.
What you pay depends on the number of users, the recording each project team needs and the connection at your offices. Typical options are on our pricing page, and we are happy to go through them with you.
Engineering covers a wide range of work, and each firm uses the phone in its own way. If you run production lines as well as design work, our page on phone systems for manufacturing covers the factory floor.
We support engineering firms wherever they work, including subsea specialists in Westhill with a business phone system in Aberdeen and shipyard suppliers in Barrow-in-Furness.
We also look after field teams across Birmingham and the West Midlands, contractors in Belfast and site engineers around Bangor and Anglesey. Engineering firms around Chesterfield and Corby have local pages as well.
Keep clients, architects and contractors in touch with the right engineer while designs move from concept to site.
Coordinate heating, electrical and plumbing design across several live projects, with calls routed by project team.
Share drawings and models on video calls, and keep the whole design team on one business number.
Send out-of-hours calls to the engineer on call, and let field teams answer from the mobile app.
Support customers after installation with a service line that reaches an engineer who knows their system.
Handle booking and results enquiries in a queue, with recordings showing what each client was told.
Stay reachable between site visits and client meetings, with calls following each person to their mobile.
Make and take calls on UK numbers while abroad, and hold video meetings with project partners in other countries.
Much of an engineer’s day happens away from the office. With the mobile app, their business number travels with them, and clients never need a private mobile number.
Being reachable matters for safety too. If engineers visit sites alone, a phone that always rings through is part of the arrangements described in HSE guidance on working alone.
A hosted PBX or cloud PBX lets teams carry on from home or site, which suits hybrid working, and calls move to business mobiles if the office closes, a simple business continuity and disaster recovery step. SIP trunking keeps older handsets useful for now, while CRM integration and AI-generated call summaries keep project notes together.
Branch offices
FTTC and SoGEA suit branch offices and workshops that need dependable calling without a dedicated line.
See FTTC and SoGEA broadbandDesign offices
Full fibre gives design teams room for video calls, cloud drawings and clear voice calls at the same time.
Explore fibre broadbandDedicated and uncontended
An uncontended leased line keeps calls and large file transfers steady when the whole office is busy.
Find out about leased linesWith the phone system and the connection from one provider, there is one support team to call and no finger pointing when something goes wrong. Ask us about business broadband.
We start with how your engineers actually work: where they are during the day, who clients need to reach and which calls matter out of hours.
We list every office, workshop and site cabin, and who needs a desk phone, a laptop or just the mobile app.
We agree ring groups, menus and out-of-hours rules that match how your teams are organised.
Illustration only. The business, callers, numbers and times are examples, not a live system.
Your existing numbers are moved at a quiet time, and clients keep calling the numbers they already know.
We make sure everyone can answer, transfer and record calls on their phone before the first day on the new system.
The aim is simple: every client call reaches someone who can help, wherever your engineers are working.
Project directors expect evidence from suppliers. Our platform holds two Gold awards from 2026 and a 2025 GigaOm Radar Leader place, and Blake Telecom has been given a Corporate Vision title.
Customer Service Team of the Year
April 2026’s 24th American Business Awards recognised the platform with this title, two Silvers, a Bronze and Gold for Achievement in Management.
Product UX
The platform’s mobile workspace won Gold in April 2026 for keeping calls, video and team chat on one screen.
Contact Centre as a Service
Recognised as a Leader and Fast Mover in the 2025 GigaOm Radar for CCaaS, an assessment of contact centre platforms by capability and momentum.
The awards were earned by the platform we supply, and users’ verified reviews are published on Gartner Peer Insights.
Clients and main contractors increasingly ask about data, recording and payments. Here is how the platform answers.
Certified Platform. ISO 27001, ISO 27017 and SOC 2 certification cover the platform, as does Cyber Essentials, and personal data follows UK GDPR.
Secure Card Payments. Payments on a call use PCI DSS compliant capture, so card details never sit on a recording.
Recording and Retention. Choose which project teams and users are recorded using VoIP call recording. Each call is held in 30 days warm storage, extendable to 180 days, with cold storage up to 10 years.
UK Data Residency. Data for UK customers is stored in UK data centres, and video meetings are encrypted from end to end.
Since 2004 our work has been business communications. The same UK-based team that plans your move tests the system first and supports every site and office afterwards.
Blake Telecom have been supplying our business communications for well over 10 years. We have found both their systems and support to be fully robust, and they have given an excellent service throughout, with value for money for their products. Their approach to helping our business has always been excellent from every aspect and I would highly recommend their services.
Blake Telecom have been paramount to the growth of our business by continuing to offer our business the very highest level of service. The equipment we have been supplied has been extremely flexible, allowing us to adapt as our needs change. Blake Telecom’s knowledge and expertise have been very professional, and we look forward to working together on our future projects.
Blake Telecom have revolutionised the way we operate. They have gone the extra mile in making the setup process painless, and it was easy to install. Any questions are dealt with quickly and efficiently, and the staff are a pleasure to deal with. I truly wish we had found them years ago. We recommend Blake Telecom to many of our suppliers and even customers whenever we can.
When we moved to rural office space, without the benefit of reasonable broadband speed or any telephony services in place, Blake Telecom directed us to alternatives, and the solution we have is excellent. 4G Wi-Fi VoIP serves our current needs and situation perfectly. The team were succinct in their explanation of what we could achieve, providing something promptly and getting this set up with minimum fuss and delay.
Most engineering firms suit a cloud phone system, because engineers work across offices, sites and client premises. Everyone keeps one business number on a desk phone, laptop and mobile, and new sites can be added without new hardware.
Yes. The mobile app lets engineers make and take calls using the company number, and clients never see a personal mobile number. Calls can also ring a desk phone and a mobile together.
One number follows engineers across a desk phone, laptop and mobile on a hosted phone system, also described as an internet phone system. Unified communications and cloud communications add video design reviews and messaging for site and office teams.
Yes. Remote working phones, such as the mobile app, let engineers answer the office number from site or home. We have supplied business telecoms to engineering firms since 2004.
Yes. Calls can be recorded automatically for chosen users or teams, which helps when instructions or variations are agreed by phone. Recordings are kept in warm storage for 30 days, extendable to 180 days, with cold storage up to 10 years.
Yes. Callers should be told that calls may be recorded and why, usually with a short message at the start of the call and a note in your privacy policy, in line with ICO guidance.
Yes. Video meetings with screen sharing are part of the same app, letting engineers talk clients through drawings and models without switching between separate tools.
Yes. Staff can make and take external calls inside Microsoft Teams, while engineers who prefer a desk phone or the mobile app stay on the same system.
Calls can go to ring groups by project, discipline or office, with a short menu for new enquiries, live projects and accounts. Changes are made online, and teams can be updated as projects start and finish.
Out-of-hours calls can go to voicemail, an engineer on call or a mobile rota. Voicemails arrive by email as audio and text, and nothing is missed overnight.
Usually, yes. A site office only needs an internet connection and a few handsets or laptops, and it joins the same system as head office with its own extensions.
In most cases your existing numbers can be moved to the new system, and clients, suppliers and your website listings stay the same.
With a suitable connection, yes. We check bandwidth at each office, recommend a backup line where needed, and calls can divert to mobiles automatically if a site loses its connection.
Your cost is based on how many engineers and office staff need a number, which features each role uses and the connection at each site. We quote per user each month after a brief conversation about how the firm works, and you do not have to buy a lot of equipment first.
Replacing an old office system, opening a new site or putting project teams on one number? We will show you how it would work for your firm and for engineers on the move.
We agree ring groups by project and discipline, set up the mobile app for site staff and support everyone after the switch.
Our team is available Monday to Friday, 9am to 5.30pm.
Reviewed by Aaron Barrowman, Engineer at Blake Telecom, on 22/10/2026.
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