If your firm is ready for a business phone system in Birmingham that can grow with you and never lets a caller down, then give our team a ring. Our experts have decades of experience to share, and they will make sure people calling you feel welcome and get to the right person quickly.
Calls arrive in crisp HD sound and follow the routes you choose. Staff can take them on a desk phone, through Microsoft Teams, in our app or on a laptop, at an office on Colmore Row, at home in Solihull or at a stand at the NEC.
Phone us on 0121 231 0345.
Most Birmingham companies switch phone supplier only now and then, and a move should never slow the business down. A good VoIP provider in Birmingham keeps your 0121 numbers in place and lets your people get on with their day.
VoIP moves your calls off the old copper line and onto the internet, and you may hear it described as a cloud phone system or hosted PBX. Your team can answer on a handset, a laptop or a smartphone.
Keep an eye out for free number porting, phones that are ready the moment they arrive and a support line in the UK answered by the same engineers who configured your phones. As your VoIP provider in Birmingham, Blake Telecom gives you each of those without you having to ask.
Team
YouBirmingham office · 0121 line
Daniel Price
Solihull · 0121 ••• ••48
For illustration purposes only. Screens are examples and do not show real systems or data.
For illustration purposes only. Screens are examples and do not show real systems or data.
We work with professional firms in the Colmore Business District, makers in the Jewellery Quarter and multi-site businesses across the West Midlands, and each business phone system we build in Birmingham reflects how that team really works.
We start by asking who answers, where your staff are based and which software they rely on day to day. Choosing between phone systems in Birmingham can involve a lot of jargon, and we always keep our advice clear and friendly.
Your offices in Sutton Coldfield, West Bromwich, Castle Bromwich, Solihull and Longbridge can all sit on one business phone system in Birmingham. Reception picks up in the city, and a caller can be passed to Solihull in a click.
Scroll down for the full feature list.
The number your customers already know can stay as it is. Where porting is possible, your 0121 number comes across to the new business phone system and we handle the paperwork.
Porting your 0121 numbers across is free of charge.
Once you have switched, calls can reach desk handsets, laptops and mobiles, and your customers keep seeing the Birmingham number they already know.
At a desk on Colmore Row, visiting a client in Solihull or working from home in Sutton Coldfield, your staff can pick up calls to your 0121 number on the app, a laptop or their mobile.
When you ring out, people see the Birmingham office number on their screen and not somebody’s own mobile, which keeps things looking professional.
VoIP, short for Voice over Internet Protocol, lets you make and receive calls over the internet rather than a copper line.
Your callers will not hear any difference, which is one reason VoIP phone systems in Birmingham have become so popular. Our guide to what VoIP means explains how it works.
Unified Communications as a Service, usually shortened to UCaaS, puts phone calls, video meetings, team chat and the company directory in one app, which saves staff switching between tools. Our UCaaS page has more.
Say a client calls your 0121 number. The colleague who answers can send a quick message, put the call through to the Tyseley depot or bring a manager into a video call without switching screens, and an AI summary saves the notes.
Each system is configured and tested before it leaves us, your 0121 numbers come across and one friendly UK-based support team backs you up, which is exactly what a VoIP provider in Birmingham should do.
Contact Centre as a Service, or CCaaS, is for service teams handling a steady stream of customer calls and messages.
You get queues, skills-based routing, wallboards and quality scoring. Our UCaaS and CCaaS solutions page sets out the full range.
6 members
AI summaryFor illustration purposes only. Screens are examples and do not show real systems or data.
| Compare | UCaaS | CCaaS |
|---|---|---|
| Suited to | The whole organisation | Customer service teams |
| Core purpose | Day-to-day calls, meetings, chat | Busy inbound and outbound contact |
| Typical tools | Calls, video, chat, voicemail | Queues, skills routing, wallboards |
| Channels | Voice, video, messaging | Voice, email, chat, SMS, social |
| Reporting | Call history and usage | Live queues and performance |
| Common users | Offices, clinics and trades | Contact centres and help desks |
Your business phone system in Birmingham can start with UCaaS for everyday calls, video meetings and chat. As your enquiries grow, we can add contact centre features such as queues and live reporting without changing platform.
Torn between UCaaS and a full contact centre? Ring us for a quick chat and we will explain both.
Call 0121 231 0345or request a quoteNo two Birmingham offices work in quite the same way, and we match the features to your opening hours and teams. Popular extras include voicemail to email, business SMS and presence, which shows colleagues who is free.
A friendly recorded greeting sends callers to sales, accounts or support and frees your front desk from the phone.
If everyone is on a call, new callers wait their turn until someone is free, and you can set separate rules for busy times and quieter hours.
Each call finds the right person, team or office, depending on the hour and who is around.
Through the app, your staff take your business number to meetings on their laptops and mobiles. Business mobiles work happily alongside the desk phones.
Recording calls helps with quality checks and compliance. Recordings are kept in warm storage for 30 days, or up to 180 days if you like, then cold storage can hold them for ten years.
With a supported CRM, the caller’s record appears on screen as the phone rings, and nobody has to search mid-call.
Is your team already on Microsoft Teams? We use direct routing to put your 0121 calls right inside it.
Speak to our friendly UK-based support team on 0121 231 0345. They keep an eye on the service, answer your questions and make changes whenever you ask.
Under the bonnet, the platform runs on infrastructure holding ISO 27001, Cyber Essentials Plus and SOC 2 Type II certification. For more detail, read the NCSC overview and IASME’s certification guide.
For illustration purposes only. Screens are examples and do not show real systems or data.
Birmingham has plenty of large customer service teams, from financial firms to public services. When your call volumes climb, contact centre tools and a live wallboard slot into your business phone system in Birmingham without the need for a new platform.
Team leaders get a wallboard showing how long the queue is, who has waited longest, the day’s service level and which agents are free. Take a look at our contact centre solutions.
Talk to us about your contact centreFor illustration purposes only. Screens are examples and do not show real systems or data.
Voice, email, web chat and social messages all feed one queue, and each enquiry gets picked up.
Each caller goes to the agent with the right knowledge, not simply the next person free.
Supervisors keep an eye on queues and waiting times live, and can listen in or step into a call whenever they need to.
Forecasts based on past call data help you staff each shift, while call scoring guides your coaching.
Send reminders and updates to lots of customers at once while your agents concentrate on incoming calls.
Helpful prompts appear in real time and help new starters give accurate answers while the caller is still on the line.
Search for and play back recorded calls whenever you need to check a detail or an agreement.
A virtual agent handles routine requests and puts callers through, and AI call summaries save your team typing up notes.
A new phone system should fit into your week, not take it over. Before go-live, we sit down together and agree who needs a phone, which numbers move, how you connect and when you are open.
We talk through your current phones, who needs a line and how calls should move around your Birmingham offices.
Our engineers configure your users, departments and routing from our office and test it all before anything is sent out.
Your handsets turn up ready, and your staff just plug them in.
Your numbers transfer on the date we agree, and your calls keep coming in.
A short, friendly session shows everyone how to use the new system.
As everything turns up ready to go, the move is quick, and we deal with the technical side from start to finish.
Would you like these stages planned around your own sites? Just ask.
Call 0121 231 0345or request a quoteBirmingham’s business community is wonderfully varied. Banks, law firms and accountants cluster around the Colmore Business District, the Jewellery Quarter mixes traditional workshops with design agencies, and Digbeth has become the city’s creative hub.
Further out, manufacturers and logistics firms fill the estates around Tyseley, Aston and the M6 corridor, while the NEC and the airport keep events and travel businesses busy. Each sector handles calls differently, and we shape your phone system around how your team works.
Recorded calls, secure routing and long retention for advisers, brokers and banks around Colmore Row.
Financial services phone systems →Direct dials, client call logs and evening routing for law firms and accountants in the business district.
Professional services phone systems →Microsoft Teams integration and app-based calling for software and digital teams across the city.
Technology services phone systems →Queues, routing by skill and live dashboards for insurers, utilities and shared service centres.
Contact centre phone systems →Surgeries, dentists and private clinics get morning queues, recorded calls and after-hours messages.
Healthcare phone systems →Office ring groups plus mobile apps for shop floor staff at plants in Tyseley and Castle Bromwich.
Manufacturing phone systems →Field engineers answer the company number on their mobiles wherever they work in the West Midlands.
Engineering phone systems →Routing and queues for depots and dispatch teams near the M6, M42 and Birmingham Airport.
Logistics phone systems →Flexible calling for agencies, broadcasters and production companies in Digbeth and beyond.
Media phone systems →Booking lines and welcome menus for hotels, restaurants and venues serving NEC and city centre visitors.
Hospitality phone systems →Tell us about your sector and our team will suggest a business phone system in Birmingham to fit.
Call 0121 231 0345or request a quotePlenty of Birmingham firms run a head office in the city centre and a warehouse in Tyseley or Castle Bromwich, with other staff working from home across the West Midlands.
A single business phone system in Birmingham brings everyone together, with one directory, one set of call rules and shared reporting.
Add Coventry or Wolverhampton numbers alongside your 0121 number, and let the same team answer them all.
Reception on Colmore Row can pass a caller to the depot or a home worker as easily as to the next desk.
Managers can see call volumes and missed calls for all your sites in one place, rather than checking a separate report for each office.
One friendly UK-based team supports each of your sites, in the city centre, at Birmingham Business Park or further afield.
Got offices elsewhere in the Midlands? Our team supports firms in Wolverhampton, Leicester and Nottingham too.
West Midlands dialling codes
Birmingham 0121 · Coventry 024 · Wolverhampton 01902 · Walsall 01922
For illustration purposes only. Screens are examples and do not show real systems or data.
Plans start from £8.99 a month per user, you can begin with a single user, and moving your existing Birmingham numbers across is free.
What you pay comes down to how big your team is, the features you pick and your connection, which is why we put each quote together for you. Our pricing page shows the usual choices, and we are glad to explain them.
We take care of moving your numbers, installing your business phone system in Birmingham and supporting you afterwards, which keeps the whole change simple.
We plan and test your system, port your 0121 numbers and keep supporting you once you are up and running.
You work with a small UK-based team who explain your options plainly and only recommend what fits.
Our Google rating sits at 4.9 out of 5, and a selection of customer feedback appears below.
Across the city, telephone systems in Birmingham are heading for the cloud, and three benefits keep coming up.
Hybrid working. Colleagues at their desks, at home or on the road share one number, one contact list and one call history, wherever they are in the West Midlands.
Business continuity. If a power cut or line fault shuts the office, your staff can keep working elsewhere and calls can go to mobiles or a backup number. You get disaster recovery built into the service you already pay for.
Voicemail to email. Miss a call and it becomes a voice message in your inbox that you can listen to on a laptop or phone.
For illustration purposes only. Screens are examples and do not show real systems or data.
Colmore Row firms and Digbeth studios both want a supplier with credentials. Our platform brings two of this year’s Gold awards to the table, and Corporate Vision chose Blake Telecom as the Most Trusted Business Communications Specialist 2026, UK.
Customer Service Team of the Year
Won at the 24th American Business Awards in April 2026, alongside a second Gold for Achievement in Management, two Silver and one Bronze.
Product UX
Awarded in April 2026 for the platform’s mobile workspace, which brings calls, video and team chat into one screen.
Contact Centre as a Service
Named a Leader and Fast Mover in the 2025 GigaOm Radar for CCaaS, which compares contact centre platforms on features and pace of development.
These awards belong to the platform we supply, and you can read verified user reviews of it on Gartner Peer Insights.
If you need us, Birmingham businesses can ring 0121 231 0345 and get straight through to the team that installed their system.
We sort almost everything out remotely, and if a visit is genuinely needed, we will arrange one at your Birmingham premises.
Our team has been helping UK firms leave copper phone lines behind for more than 20 years. If your connection needs some attention too, ask us about business broadband or a leased line for steady call quality.
Openreach is closing the PSTN on 31 January 2027. If you still have analogue or ISDN lines, check lifts, alarms, franking machines and card terminals as well as the phones themselves.
Moving to a cloud phone system takes your calls off those lines and runs them over broadband, with routing, voicemail and apps ready to use.
We can look over your equipment and broadband and plan the change around your people. Eligible 0121 numbers can normally move with you.
Fixed lines with hardware on your premises
✕ Tied to a physical line at one address
✕ Standard call audio only
✕ No mobile or desktop apps
✕ Video calling needs a separate tool
✕ No transcription or AI features
✕ Adding users often means an engineer visit
Ageing hardware and rising maintenance
Hosted over broadband, on any device
✓ Works anywhere with a connection
✓ High-definition audio where the connection allows
✓ iPhone, Android, PC and Mac apps
✓ Video meetings available
✓ AI call transcription available
✓ Users can be added online
No phone hardware to maintain on your premises
Blake Telecom have been supplying our business communications for well over 10 years. We have found both their systems and support to be fully robust, and they have given an excellent service throughout, with value for money for their products. Their approach to helping our business has always been excellent from every aspect and I would highly recommend their services.
Blake Telecom have been paramount to the growth of our business by continuing to offer our business the very highest level of service. The equipment we have been supplied has been extremely flexible, allowing us to adapt as our needs change. Blake Telecom’s knowledge and expertise have been very professional, and we look forward to working together on our future projects.
Blake Telecom have revolutionised the way we operate. They have gone the extra mile in making the setup process painless, and it was easy to install. Any questions are dealt with quickly and efficiently, and the staff are a pleasure to deal with. I truly wish we had found them years ago. We recommend Blake Telecom to many of our suppliers and even customers whenever we can.
When we moved to rural office space, without the benefit of reasonable broadband speed or any telephony services in place, Blake Telecom directed us to alternatives, and the solution we have is excellent. 4G Wi-Fi VoIP serves our current needs and situation perfectly. The team were succinct in their explanation of what we could achieve, providing something promptly and getting this set up with minimum fuss and delay.
Our Birmingham customers range from Colmore Row and Brindleyplace to the Jewellery Quarter, Digbeth, Edgbaston and Birmingham Business Park.
Beyond the city centre, we cover Solihull, Sutton Coldfield, West Bromwich, Erdington, Selly Oak, Longbridge and the NEC. We set up and look after each system remotely, wherever you are based.
Also covering the Black Country? Our business phone system in Wolverhampton page has the details.
Call 0121 231 0345The business district, the Jewellery Quarter and Digbeth, home to law firms, banks, agencies and creative studios.
Edgbaston, Moseley, Selly Oak and Longbridge, from hospital and university sites to the Longbridge redevelopment.
Aston, Erdington and the east of the city out towards the airport, with many industrial and logistics sites.
Solihull’s business parks, Sutton Coldfield and the area around the NEC and airport.
Birmingham has one of the largest legal and professional services sectors in the country, and client confidentiality sits at the heart of that work. Calls with clients need the same care as their files.
Confidential Conversations. Client calls fall under UK GDPR, are hosted in UK data centres and are backed by end-to-end encryption for video meetings.
Certification Behind the Service. The platform has ISO 27001 and ISO 27017 certification, SOC 2 reporting and Cyber Essentials.
Instructions Recorded. Fee earners can use VoIP call recording to keep instructions for 30 days, 180 days, or up to ten years in archive storage.
Paying Fees by Phone. PCI DSS compliant capture takes client card payments securely, away from fee earners and support staff.
These are the questions Birmingham companies put to us most. If yours is not answered here, read our blog or get in touch.
Easier to talk? You can reach us on 0121 231 0345.
Tell us how your phones work today, where everyone is based and what drives you mad, and we will suggest a sensible setup with a clear quote.
When you are ready, we handle setup, number transfers, training and support. From replacing a switchboard to linking offices around the West Midlands, the same friendly UK-based people stay with you throughout.
Our UK-based team is available Monday to Friday, 9am to 5.30pm.
Reviewed by Aaron Barrowman, Engineer at Blake Telecom
Aaron is one of the engineers who plan, configure and support the business phone systems we supply. He checks the technical detail on this page against the way our systems are set up for customers.
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