The business phone system Birmingham companies are choosing in 2026 is cloud based, runs over your existing broadband and delivers far more than a traditional landline ever could. Blake Telecom has been providing award winning VoIP phone systems to UK businesses since 2004 and every client gets a fully unified communications platform from day one — voice, video, messaging and call recording all included.
Ofcom has confirmed that the UK’s Public Switched Telephone Network will be permanently switched off in January 2027. Every business still on a traditional landline or ISDN line will lose phone service on that date unless they have already made the move to a cloud based alternative.
Switching to a cloud phone system in Birmingham now means you move on your own terms. You keep your 0121 number, you pay less every month and Blake Telecom manages the entire transfer. Nothing goes down and no calls are missed.
The PSTN switch off Birmingham businesses face is not a distant problem. January 2027 is closer than it looks.
When you move to our hosted VoIP Birmingham platform, everything your business needs to communicate professionally is ready from the moment you go live. There are no stripped back starter packages and no features locked behind a higher tier. Every single one of our clients enjoys all of these features and more:
Every handset arrives pre-programmed. You plug it in and it works. No engineer visits and no delays.
Every plan includes free iPhone, Android, PC and Mac apps. Your team can make and receive calls on your Birmingham number from a client visit in Solihull, a home office in Harborne or anywhere else they happen to be.
Outbound calls show your number. Inbound calls ring through as they would on a desk phone. Your customers will never know the difference. This is what a modern office phone system in Birmingham should do.
With over 30 years of experience in business telephony, you are in the best hands to design, deploy and support your communications — from a single-site small business to a multi-location enterprise across the West Midlands.
No complicated engineer callouts and no lengthy installation windows. We pre-programme your phones before dispatch, and your new business telephone system in Birmingham can be fully operational within 24 hours of placing your order.
Whether your team is based in Birmingham, working remotely across the West Midlands, or operating from anywhere in the world, our HD cloud platform gives every user a professional presence wherever they are.
Call recording that other Birmingham providers usually charge extra for is included free on every Blake Telecom plan. Thirty days of secure cloud storage comes as standard. Extend it to 10 years for compliance in finance, legal or healthcare. Every recording is searchable and downloadable straight from your portal.
Find out more on our free call recording page.
Our cloud PBX Birmingham platform is not just a phone system. It brings voice, video, messaging, contact centre tools and collaboration together in one subscription. Here is what that means day to day.
Every inbound call reaches the right person automatically. Callers can self serve for routine queries such as opening times, appointments, order updates, so your staff can focus on conversations that need them.
Call volumes, wait times, missed calls and agent performance on one live dashboard. Spot issues as they happen, not days later.
Listen in on live calls and coach your team without the customer hearing. Automated surveys go out after every call so you always know how your service is performing.
Video conferencing, screen sharing, file sharing and team chat built in. One login and one monthly cost.
Calls, emails, live chat and social messages in one workspace. Every conversation logged against the customer record so your team always has the full picture.
Connect with Salesforce, HubSpot, Microsoft Teams and Zoho. Click to dial from your CRM and have every call logged automatically.
Every call and message is fully encrypted. Our platform meets UK GDPR requirements and the standards that financial services, legal and healthcare businesses in Birmingham depend on. The National Cyber Security Centre’s free guide for small organisations is worth a read if you want to go further.
The business telephone system Birmingham clients trust daily, are supplied to clients from every sector across the city.
We serve businesses in Birmingham city centre, Edgbaston, Digbeth, Colmore Row, the Jewellery Quarter, Solihull, Sutton Coldfield, Great Barr, Erdington, Handsworth, Moseley, Tyseley and Harborne.
Our hosted VoIP phone system starts from £8.99 per user per month. Whether you are a small business phone system Birmingham sole trader or a growing company with multiple sites, the price is clear and everything on this page is included. Your handsets come with a manufacturer’s warranty. No hidden fees and no call out charges. (end of life units are not covered). Add users at will, or open new offices across the West Midlands at any time.
UCaaS Birmingham businesses are adopting is Unified Communications as a Service — voice, video, messaging and collaboration running in one cloud based subscription. One bill, one login and one number to call for support.
Unified communications Birmingham teams use every day removes the need to juggle separate tools for calls, meetings and chat. It is especially valuable for businesses with remote staff, multiple locations or teams that travel regularly.
The UK Government’s business support hub has practical guidance for Birmingham businesses on a wide range of topics.
For fast reliable internet alongside your new VoIP phone system West Midlands businesses trust, take a look at our business broadband packages.
Blake Telecom – UK Coverage Offering Solution Based Communications
Moving to rural office space, without the benefits of reasonable broadband speed, and without telephony services include, Blake Telecom directed us to alternatives and the solution we have is excellent. 4G Wi-Fi VoIP, serving our current needs and situation perfectly. The team were succinct in his explanation of what we could achieve, providing something promptly and getting this set up with minimum fuss and delay.
Blake Telecom have been supplying our business communications for well over 10 years. We have found both their systems and support to be fully robust and they have given an excellent service throughout with value for money for their products. Their approach to helping our business has always been excellent from every aspect and I would highly recommend their services
Blake Telecom have revolutionised the way we operate.They have gone the extra mile in making the setup process painless and it was easy to install. Any questions are dealt with quickly and efficiently, and the staff are a pleasure to deal with. I truly wish we found them years ago. We recommend Blake Telecom to many of our suppliers and even customers whenever we can.
Our VoIP phone system West Midlands coverage takes in Birmingham and every surrounding area such as Wolverhampton, Coventry, Sutton Coldfield and beyond. We understand the local business landscape and we can have a new system live faster than most businesses expect.
Our VoIP phone system West Midlands coverage takes in Birmingham and every surrounding area. Whether you are in Wolverhampton, Coventry, Sutton Coldfield, Solihull or anywhere across the region, we can have a new system live for your business faster than most people expect.
Call us on 01325 647000 or use our contact form and we will send a tailored quote within hours. No obligation and no pressure.
✔ UK based support included
✔ From £8.99 per user per month
✔ Free call recording on every account
✔ Keep your Birmingham 0121 number
✔ Live in as little as two hours
A cloud hosted VoIP phone system in Birmingham is not just a replacement for the old landline. It is a complete communications platform that makes your team more responsive and your customers better served. With the PSTN switch off arriving in January 2027 and businesses across the West Midlands already making the move, now is the right time to act.
If you have any questions that are not answered here, then either check out our helpful blog or contact us for further advice.
With over 30 years of experience, we are the #1 trusted provider for VoIP phone systems in and around the Birmingham area.
Set up your new VoIP phone system, fully working today, including a new number and programming.
Set up your new, reliable Business Broadband, and have it working in a short time with a new business router included.
You may call support on 01325 647000 or feel free to email [email protected] and a member of our team will be with you shortly. You may also visit our blog for more help and information by clicking here.
Blake Telecom have been paramount to the growth of our business by continuing to offer our business the very highest level of service. The equipment we have been supplied has been extremely flexible allowing us to change needs. Blake Telecom's knowledge and expertise has been very professional and we look forward to working together on our future projects.