Business Phone Systems for Media
Newsrooms, studios and agencies live on the phone, yet their people are rarely at a desk. We have supplied phone systems for media businesses since 2004, from small podcast studios to broadcasters, so calls find the right person, on set or in the edit.
When the Story Breaks and Nobody Is at a Desk
A producer is on location in Leeds, the editor has headphones on and the account director is presenting to a client. Then the call everyone has been waiting for comes in, and it rings out on an empty desk.
Media work happens in studios, edit suites, press boxes and spare bedrooms. A number tied to one handset simply cannot keep up with people who move around that much.
A cloud based phone system puts the business number on every device your team carries, so a commission, a source or a client can reach them wherever the work takes them.
What Clients, Sources and Guests Expect When They Ring
A national broadcaster, an independent production company and a PR agency work in very different ways. The people ringing them, though, want the same three things from every call.
An Answer, Even Mid Shoot
Callers expect a person, not a ringing tone. Ring groups, mobile apps and overflow rules keep calls moving while crews are busy.
Someone Who Knows the Project
A client chasing a cut or a guest confirming a recording slot wants a person who knows the job. Named lines for each account make that easy.
Confidence the Call Stays Private
Sources, talent and clients share things they would never put in an email. Secure calling and strict access to recordings protect that trust.
Recording Interviews, Briefs and Client Approvals
A phone interview, a client brief or a verbal sign off on a final cut can all be disputed later. A recording shows exactly what was said, and when.
Journalists can check a quote before it runs, producers can confirm what a contributor agreed to, and account teams can settle a disagreement over feedback without relying on anyone’s notes.
Our call recording service keeps every recorded call in 30 days warm storage, extendable to 180 days, with cold storage up to 10 years.
Good practice: Tell people when a call is being recorded, in line with ICO guidance, follow the IPSO Editors’ Code when recording sources, and check the Ofcom Broadcasting Code before a recorded call goes on air.
Features That Keep Crews, Clients and Newsrooms Connected
From the edit suite to a location shoot, every team gets the calling and meeting tools it needs on one system, wherever the next job takes them.
Video Meetings for Client Reviews
Share a cut, a layout or a storyboard on screen and talk it through with clients, wherever they happen to be.
Meeting Rooms Ready in One Tap
Compatible video bars and touch panels start the call on time, so a review never begins with someone hunting for cables.
Ring Groups for Every Show or Account
Calls about a programme, a title or a client reach the whole team working on it, not one person.
A Press Line That Always Gets an Answer
Media enquiries ring several press officers at once, then move to whoever is on call out of hours.
Illustration only. The meeting, people and project are examples, not a live system.
The Business Number on Every Mobile
Presenters, producers and freelancers call from the app, so contacts see the company number, never a personal one.
Freelancers Added in Minutes
Give contract staff a login for the length of a project, then remove it the day they finish.
Team Chat Beside Your Calls
Scripts, notes and quick questions sit in one place with your calls and meetings, instead of scattered across apps.
Voicemail That Keeps Up With Deadlines
Messages arrive by email as audio files, so a returned call from a source never sits unheard in a mailbox.
Most media businesses start with calls and meetings, then add press lines, recording and more users as the work grows.
What Happens When Someone Calls Your Newsroom or Studio
Calls to a media business are usually about a story, a live project or a new piece of work. Sorting them before anyone picks up means editors, producers and account teams only take the calls meant for them.
Short menus, ring groups and call routing rules do that sorting, so the people on deadline can stay focused.
Desk Chosen
A short menu offers news, production, new business or accounts.
Whole Desk Rings
The call reaches every free person on that desk, on any device.
Call Follows the Rota
If the office is empty, the call moves to whoever is on call that day.
Message Shared
A missed call leaves voicemail that lands in the team inbox straight away.
One Platform From the Newsroom to the Edit Suite
Most media businesses need flexible calling and meetings for creative teams, plus proper queues for busy switchboards and subscriber lines. Our UCaaS and CCaaS services share one platform, so each team gets tools that suit its work.
Media and Creative Businesses We Work With
Media covers everything from a two person podcast studio to a national broadcaster, and each one handles calls differently. If you supply broadcast engineering or IT services to the industry, our page on phone systems for technology services goes into more detail.
Broadcasters and Radio Stations
Run switchboards, listener lines and newsroom desks on one system, with calls recorded wherever your compliance team needs them.
TV and Film Production Companies
Keep the office, the studio and location crews on the same number, with ring groups that change as each production starts and wraps.
Newspapers and Magazine Publishers
Give news desks, subscriptions and advertising their own lines, and let reporters take calls from anywhere on their mobiles.
Creative and Marketing Agencies
A creative agency phone system routes clients straight to their account team, and runs video reviews alongside your calls.
PR and Communications Consultancies
Staff a press line that rings the right people day and night, and record calls when a statement is agreed.
Podcast and Audio Studios
Book guests and confirm slots without disturbing a live session, with calls held back until recording ends.
Post Production and Visual Effects Houses
Connect edit suites, grading rooms and remote artists, and share progress with clients over video.
Events and Live Production Companies
Reach crews across a venue or festival site on mobiles and cordless handsets, with one number for suppliers.
Producers and Presenters Who Work on the Move
Location shoots, press conferences and client pitches keep people away from the office for days at a time. The mobile app lets them take office calls on their mobile without handing out a personal number.
Freelancers and remote editors can log in from home or a hired suite, and callers never know whether they are in the building.
Colleagues can see who is on a call, in a meeting or recording, so nobody is interrupted in the middle of a take.
Connectivity for Studios, Edit Suites and Remote Crews
Uploading rushes, streaming reviews and live video calls can swamp an ordinary broadband line. We size the connection for each site, stop heavy transfers from squeezing calls and recommend a backup line where a drop would cost a deadline.
Full Fibre for Agencies and Studios
Full fibre gives small studios the upload speed to send large files and hold clear calls at the same time.
FTTC and SoGEA for Smaller Offices
FTTC and SoGEA suit freelancers and small agencies that mainly need dependable calls and video meetings.
Leased Lines for Broadcasters and Post Houses
An uncontended leased line keeps calls steady while large files move in and out all day.
With calls and broadband from the same provider, there is only one support number to ring, even when a fault hits the night before a deadline.
Planning Your Phone System Around Each Production
We start with how your work actually runs: which teams take which calls, who spends the week on location and which conversations need recording.
Map Desks, Shows and Clients
We list every desk, account and production, and which people need desk phones, headsets or just the app.
Give Each Desk Its Own Line
News, production, new business and press calls each get their own numbers, greetings and ring groups.
- Desks and shows mapped
- Press line tested
- Recording rules agreed
Illustration only. The crew, place and times are examples, not a live system.
Move Numbers Between Deadlines
Your current numbers transfer at a quiet moment, so clients, contributors and listeners can keep ringing the numbers they know.
Show the Team Before Launch
Staff practise transfers, video meetings and recording before the new system goes live.
You end up with a phone system that moves as fast as your deadlines, however often the team changes location.
Industry Recognition for the Platform We Supply
Independent judges and analysts have recognised the cloud platform we supply, including Stevie Awards in 2026 and repeated places in the Gartner Magic Quadrant for Unified Communications as a Service. Read user reviews on Gartner Peer Insights.
Stevie Awards - Achievement in Management, Telecommunications 2026
2026
Gartner Magic Quadrant
2025
Frost and Sullivan - Contact Centre as a Service Leader, Q2 2025
2025
TrustRadius Multiple Awards
2024
Stevie Awards - Gold Winner 2026
2026
Those awards belong to the platform. Our job is to plan, install and support it for your studios and teams.
Security Standards Protecting Sources and Client Work
What Our Customers Say About Working With Us
Director
Moving to rural office space, without the benefits of reasonable broadband speed, and without telephony services include, Blake Telecom directed us to alternatives and the solution we have is excellent. 4G Wi-Fi VoIP, serving our current needs and situation perfectly. The team were succinct in his explanation of what we could achieve, providing something promptly and getting this set up with minimum fuss and delay.
Director
Blake Telecom have been supplying our business communications for well over 10 years. We have found both their systems and support to be fully robust and they have given an excellent service throughout with value for money for their products. Their approach to helping our business has always been excellent from every aspect and I would highly recommend their services.
Director
Blake Telecom have revolutionised the way we operate. They have gone the extra mile in making the setup process painless and it was easy to install. Any questions are dealt with quickly and efficiently, and the staff are a pleasure to deal with. I truly wish we found them years ago. We recommend Blake Telecom to many of our suppliers and even customers whenever we can.
Director
Questions Media and Creative Teams Ask Us
What phone system suits a media or creative business?
A cloud phone system usually works well, because calls reach desks, mobiles and laptops on one number. Freelancers and new sites join without extra hardware, and video meetings run on the same platform.
Can freelancers use our business number?
Yes. Each freelancer gets a login on the app for the length of a project, so their calls show your company number. When the job ends, we remove access the same day.
Can we record phone interviews?
Yes. You choose which users and lines are recorded, and recordings are kept in 30 days warm storage, extendable to 180 days, with cold storage up to 10 years. Always tell interviewees when a call is recorded.
Can we run a press line out of hours?
Yes. A press line can ring several press officers at once during the day, then move to whoever is on call at night and at weekends.
Can clients join video reviews without special software?
Usually, yes. Guests can join most meetings from a link in their web browser, share their screen and talk through changes without creating an account.
Can we use video bars and touch panels in meeting rooms?
Yes. Compatible meeting room kits start calls with one tap and work on the same platform as your phones. We check which kit suits each room during the survey.
Will calls interrupt a live recording?
They do not have to. Staff can switch on do not disturb while recording, and calls go to a colleague or voicemail until the session ends.
Can we take calls from listeners and viewers?
Yes. Queues and menus can handle competition, feedback and subscriber lines, and live reporting shows how many calls arrive after a programme airs. Putting callers on air needs broadcast equipment, which we can discuss with your engineers.
Does it work with our CRM and project tools?
Many CRM and helpdesk systems can show caller details and log calls automatically. We check what your tools support during planning.
Can we keep our existing numbers?
Usually, yes. We move your numbers at a quiet time, so clients, contributors and listeners keep reaching you on the numbers they already use.
What broadband does a studio or agency need?
It depends on how much video you send. Full fibre suits most small studios, while broadcasters and post houses moving large files every day often need a leased line with a backup.
What do phone systems for media companies cost?
Each user is billed monthly, and the total depends on your headcount, sites, features and connectivity. You avoid a big upfront hardware bill, and we can quote once we understand how your teams work.
Ready for a Phone System That Keeps Up With Your Deadlines?
Tell us how your studio, agency or newsroom works, and we will show you how each call could find the right person, wherever they are that day.
Our UK based team is available Monday to Friday, 9am to 5.30pm.
Reviewed by Glenda Jackson, Designer at Blake Telecom, on 26/09/2026.
Blake Telecom have been paramount to the growth of our business by continuing to offer our business the very highest level of service. The equipment we have been supplied has been extremely flexible allowing us to change needs. Blake Telecom's knowledge and expertise has been very professional and we look forward to working together on our future projects.