If you would like a business phone system in Bristol that is dependable and bends around the way your team works, then pick up the phone and talk to us. Our engineers bring decades of experience, and they will help your callers feel welcome and well looked after from the moment you answer.
Call quality is crisp and clear, and callers are directed to wherever you have requested them to be routed. Answer on a desk phone, in Microsoft Teams, through our app or at a laptop, in a studio at Wapping Wharf, an office at Temple Quay or at home in Clifton.
Ring us on 0117 454 6600.
Bristol firms tend to change phone supplier only now and again, and it is worth choosing with care. The VoIP provider in Bristol you pick should leave your 0117 numbers untouched and let your team get on with the job while the move happens.
VoIP takes your calls off the old copper line and puts them on the internet, and you might hear it described as a cloud phone system or hosted PBX. People can pick up on a handset, a laptop or their phone.
Three things are worth checking: free number porting, handsets that work straight out of the box and who actually answers the support line. As your VoIP provider in Bristol, Blake Telecom ports for free, sends phones ready to use, adds new starters in minutes and puts you through to the engineers who built your setup.
Team
YouBristol office · 0117 line
Josh Hale
Filton · 0117 ••• ••30
For illustration purposes only. Screens are examples and do not show real systems or data.
For illustration purposes only. Screens are examples and do not show real systems or data.
We look after agencies in Stokes Croft, engineering suppliers around Filton and professional firms near Temple Quay, and each business phone system in Bristol we design is shaped by the way your team actually works.
We start with a few simple questions: who answers, where your people are and which tools they already use. Comparing phone systems in Bristol can mean wading through acronyms, and we are happy to translate them into plain English.
From Portishead and Avonmouth to Filton, Yate and Keynsham, your sites can all run on one business phone system in Bristol. Someone who rings Temple Quay can be handed to a colleague in Yate in a couple of clicks.
The features of a business phone system in Bristol are listed further down.
People know your 0117 number, and keeping it matters. Where porting is possible, we move it to your new cloud phone system on a date that suits you.
Porting your 0117 numbers across is free of charge.
After the move, one number can ring on handsets, laptops and phones together, and your callers still recognise it as your Bristol number.
At a desk near Temple Meads, with a client in Clifton or working from home in Keynsham, your staff can all answer your 0117 number through the mobile or desktop app.
Your customers see your Bristol business number when you call them, never a personal mobile, which keeps your business looking consistent.
VoIP stands for Voice over Internet Protocol, and it simply means your calls use the internet instead of a copper phone line.
Your callers will not notice anything different on their end, and that ease is why so many firms now choose VoIP phone systems in Bristol over traditional lines. Read our guide to what VoIP means for a fuller explanation.
Unified Communications as a Service, or UCaaS, brings calls, video, messaging and your team directory into a single app. Our UCaaS page shows how the pieces join up.
Picture a supplier ringing your 0117 number about a delivery that is running late.
The person who answers can check with a colleague over chat, pass the call to the Filton desk or bring a manager onto video, all in the same window, and AI writes up a short summary afterwards.
CCaaS stands for Contact Centre as a Service. It is made for teams who handle a large share of customer calls and messages.
You get queues, skills-based routing, wallboards and call scoring. To see everything on offer, visit our UCaaS and CCaaS solutions page.
6 members
AI summaryFor illustration purposes only. Screens are examples and do not show real systems or data.
| Compare | UCaaS | CCaaS |
|---|---|---|
| Suited to | Everyone in the business | Teams talking to customers all day |
| Core purpose | Day-to-day collaboration | Handling and measuring enquiries |
| Typical tools | Calls, video, chat and voicemail | Queues, routing, wallboards, scoring |
| Channels | Voice, video and chat | Voice, email, web chat, SMS, social |
| Reporting | Usage and call history | Real-time queue and agent data |
| Common users | Studios, offices and trades | Help desks and sales teams |
Most teams choosing a business phone system in Bristol start with UCaaS for everyday calling, video and messaging. Once enquiries start to rise, we can add contact centre features to the same platform, with no need to start over.
Unsure if UCaaS is enough or you need CCaaS as well? Ring us and we will work it out with you.
Call 0117 454 6600or request a quoteAn agency in Stokes Croft and a distributor at Avonmouth rely on their phones in different ways, and we pick the features to suit your hours and teams. Voicemail to email, business SMS and presence are popular requests.
Callers hear a short, friendly welcome and choose sales, accounts or support, which saves someone answering and transferring each call.
If someone rings at a busy moment, they wait their turn in a queue and are answered in order, and your mornings and afternoons can follow different rules.
Calls find the right person, team or site, based on the hour and who is available.
With the app, your business number works on laptops and mobiles, which is ideal for staff moving between Bristol sites. Business mobiles are available as well.
Recording helps with coaching and compliance. Recordings stay in warm storage for 30 days, which you can stretch to 180, and cold storage can keep them for a decade.
With a compatible CRM, the caller’s record can appear before anyone answers, which cuts down on searching.
Your team already uses Microsoft Teams? Through direct routing, your 0117 number appears inside Teams, and staff call from the app they know.
You can reach our friendly UK-based support team on 0117 454 6600. They look after the platform, answer your questions and take care of changes for you.
The platform runs on infrastructure carrying ISO 27001, Cyber Essentials Plus and SOC 2 Type II certification. To learn what those mean, see the NCSC overview and IASME’s certification guide.
For illustration purposes only. Screens are examples and do not show real systems or data.
Bristol has large customer service teams in insurance, finance and utilities. As your own call volumes grow, your business phone system in Bristol can bring in contact centre tools without changing platform.
A live wallboard comes with it. Queue sizes, the longest wait and today’s service level sit on one screen, and supervisors can spot which agents are ready to take a call. The full picture is on our contact centre solutions.
Talk to us about your contact centreFor illustration purposes only. Screens are examples and do not show real systems or data.
Calls, emails, chats and social messages arrive in one shared queue, and your agents work through them from a single screen.
Each caller is put through to an agent who knows the topic rather than the first person available.
Supervisors can see live queues and waiting times, and join or listen in when a conversation needs support.
Forecasts based on previous call volumes shape your rotas, and call scores highlight where some coaching would make a difference.
Reminders and updates can go out to your customers in one batch, which leaves your agents free to concentrate on incoming calls.
Helpful suggestions appear on screen and support newer agents during live calls.
Find and play back recordings in moments whenever you need to check what was said.
A virtual agent handles routine questions and passes callers on, and AI summaries take the note-taking off your team’s plate.
Your business keeps ticking over while the phones change. Before the switch, we agree with you who needs a line, which numbers are moving, how you connect and your opening hours.
We talk through your current setup, who needs a phone and how calls should move around your Bristol office.
Our engineers configure your users, departments and call routes from our office and check them before anything is sent.
Your handsets arrive ready programmed and ready to plug in.
Your eligible numbers transfer on the date we agree, and your callers keep getting through.
A short, friendly session shows your team how to use the system with confidence.
With the groundwork done in advance, the switch itself is quick, and our engineers deal with the technical work throughout.
Would you like a date for your own switch-over? Just tell us what suits you.
Call 0117 454 6600or request a quoteAerospace is a big part of the Bristol story, with Airbus, GKN, Rolls-Royce and others based around Filton. The Temple Quarter Enterprise Zone is growing a cluster of creative, high-tech and low-carbon firms.
Add in the Harbourside’s hospitality trade, legal and finance teams in the centre and the distribution parks at Avonmouth, and phone needs vary widely. We shape your system around the way you work.
Brokers, advisers and fintech teams near Temple Quay get call recording, protected routing and long retention.
Financial services phone systems →Direct dials, client call histories and after-hours routing for law firms and accountants in the city centre.
Professional services phone systems →App-based calling and Teams integration for software and creative studios around Temple Meads.
Technology services phone systems →Queues, skills-based routing and live reporting for insurance, utility and service teams.
Contact centre phone systems →Morning queues, out-of-hours greetings and call recording for GP surgeries, dental practices and clinics.
Healthcare phone systems →Office ring groups and mobile apps for production staff at sites in Avonmouth and the North Fringe.
Manufacturing phone systems →Field engineers take the business number with them on their mobiles, around Filton, Patchway or at a supplier’s works.
Engineering phone systems →Routing and queues for logistics teams at Avonmouth and Severnside, close to the M5 and M49.
Logistics phone systems →Flexible calling for agencies, production companies and event teams from Stokes Croft to the Harbourside.
Media phone systems →Hotels, restaurants and Harbourside venues get dedicated booking lines and welcome menus.
Hospitality phone systems →Running a studio, a supply business or a venue on the Harbourside? Let us know what you do and we will suggest a setup that fits.
Call 0117 454 6600or request a quoteBristol’s tech, creative and engineering start-ups often grow quickly, with new starters arriving regularly and staff splitting their week between the office and home.
A business phone system in Bristol that grows with you means adding people in minutes, rather than waiting for an engineer.
Create a user, assign a number and send the app login. A new colleague can be taking calls on their first morning.
Staff who split time between a studio and home keep one number and one call history, with no desk phone required.
Microsoft Teams and supported CRMs connect to your phone system, keeping calls alongside the tools your team already uses.
Add users, numbers or a second office as the business expands, all on the same platform and the same bill.
Trading across the South West and into Wales? Our team supports firms in Plymouth, Swansea and across Wales.
Bristol area dialling codes
Bristol 0117 · Portishead 01275 · Thornbury and Yate 01454 · Bath 01225
For illustration purposes only. Screens are examples and do not show real systems or data.
Plans start from £8.99 a month per user, you can begin with a single user, and moving your existing Bristol numbers across is free.
Your quote comes down to how many people need a line, which features you want and the connection at your premises. Our pricing page runs through the choices, and we are always glad to talk them over.
One friendly team handles your number move, installation and aftercare, from your first call with us to long after go-live.
We plan and test your system, port your 0117 numbers and keep supporting you once you are live.
We are a small team based in the UK, and we explain the choices simply and recommend only what fits you.
Customers have rated us 4.9 on Google, and a few of their comments appear lower down.
More and more telephone systems in Bristol are heading to the cloud, with three practical reasons behind most moves.
Hybrid working. Your number, contacts and call log follow each person to the desk, to their home or out to clients around the West of England.
Business continuity. If the office loses power or its line fails, calls can move to mobiles or another site in moments. Your staff keep working, and you have disaster recovery without a second system.
Voicemail to email. A missed call arrives in your inbox as a sound clip you can play between meetings.
For illustration purposes only. Screens are examples and do not show real systems or data.
From Temple Quay to Cabot Circus, Bristol firms can see how independent panels have rated the cloud platform we install. This year it won Gold in New York and at the Stevies, while Corporate Vision recognised our team for trust.
Customer Service Team of the Year
Won at the 24th American Business Awards in April 2026, alongside a second Gold for Achievement in Management, two Silver and one Bronze.
Product UX
Awarded in April 2026 for the platform’s mobile workspace, which brings calls, video and team chat into one screen.
Contact Centre as a Service
Named a Leader and Fast Mover in the 2025 GigaOm Radar for CCaaS, which compares contact centre platforms on features and pace of development.
These awards belong to the platform we supply, and you can read verified user reviews of it on Gartner Peer Insights.
Need us? Ring 0117 454 6600 and you will get through to the team that installed your Bristol system.
We solve most problems with a business phone system in Bristol remotely, and if a visit to your premises is needed, we will arrange it for you.
Since 2004, we have been helping firms leave copper behind, and if your connection needs some attention too, we can arrange a leased line or a business broadband upgrade.
Openreach retires the PSTN on 31 January 2027. Firms still using analogue or ISDN services should review phones, alarms, door entry and card payment terminals.
Moving to a cloud phone system shifts your calls onto broadband, with routing, voicemail and apps ready from day one.
We can review your connection, list the equipment that relies on old lines and plan the change around your people. Eligible 0117 numbers usually move across too, and your alarm and payment terminal suppliers can confirm their steps.
Fixed lines with hardware on your premises
✕ Tied to a physical line at one address
✕ Standard call audio only
✕ No mobile or desktop apps
✕ Video calling needs a separate tool
✕ No transcription or AI features
✕ Adding users often means an engineer visit
Ageing hardware and rising maintenance
Hosted over broadband, on any device
✓ Works anywhere with a connection
✓ High-definition audio where the connection allows
✓ iPhone, Android, PC and Mac apps
✓ Video meetings available
✓ AI call transcription available
✓ Users can be added online
No phone hardware to maintain on your premises
Blake Telecom have been supplying our business communications for well over 10 years. We have found both their systems and support to be fully robust, and they have given an excellent service throughout, with value for money for their products. Their approach to helping our business has always been excellent from every aspect and I would highly recommend their services.
Blake Telecom have been paramount to the growth of our business by continuing to offer our business the very highest level of service. The equipment we have been supplied has been extremely flexible, allowing us to adapt as our needs change. Blake Telecom’s knowledge and expertise have been very professional, and we look forward to working together on our future projects.
Blake Telecom have revolutionised the way we operate. They have gone the extra mile in making the setup process painless, and it was easy to install. Any questions are dealt with quickly and efficiently, and the staff are a pleasure to deal with. I truly wish we had found them years ago. We recommend Blake Telecom to many of our suppliers and even customers whenever we can.
When we moved to rural office space, without the benefit of reasonable broadband speed or any telephony services in place, Blake Telecom directed us to alternatives, and the solution we have is excellent. 4G Wi-Fi VoIP serves our current needs and situation perfectly. The team were succinct in their explanation of what we could achieve, providing something promptly and getting this set up with minimum fuss and delay.
Would you like the service these customers describe? Give our team a call.
Call 0117 454 6600or request a quoteWe look after businesses across the city, from Temple Quay and the Harbourside to Clifton, Bedminster, Stokes Croft and Cabot Circus.
Further out, we look after firms at Aztec West, Filton, Avonmouth and Emersons Green, and in Keynsham, Portishead, Clevedon and Nailsea. We set up and manage each system remotely, whichever site you are on.
Doing business across the Severn? Our business phone system in Wales page explains how we support Welsh sites.
Call 0117 454 6600The city centre, Temple Quarter and the Harbourside, plus Clifton, Redland and the inner suburbs.
Westbury on Trym and Henbury, and the port and distribution parks at Avonmouth.
Hengrove, Kingswood and the Bristol and Bath Science Park at Emersons Green.
Aztec West, Filton and Bradley Stoke, plus Keynsham, Portishead, Clevedon and Nailsea.
Bristol’s creative, aerospace and engineering firms regularly share work that is not yet public on calls and video meetings. Leaks of designs or campaigns can cost contracts.
Encrypted Video Meetings. Reviews and pitches over video are encrypted end to end, and call records stay in UK data centres.
Assured Platform. The service is certified against ISO 27001 and ISO 27017, reported on under SOC 2, holds Cyber Essentials and works within UK GDPR.
Client Payments. Any payment taken by phone in Bristol uses PCI DSS compliant capture, away from staff and recordings.
Approvals on Record. Use VoIP call recording to keep client sign-offs for a month, keep them up to 180 days, or store them long term for ten years.
These are the questions Bristol firms put to us most. If yours is missing, visit our blog or get in touch.
Would you prefer to talk it through? Our number is 0117 454 6600.
Tell us how calls work today, where your team is based and what needs fixing, and we will suggest a practical setup with a clear quote.
From installation and moving your numbers to training and ongoing help, we look after the whole move, from swapping out a switchboard to leaving ISDN behind or adding another office.
Our UK-based team is available Monday to Friday, 9am to 5.30pm.
Reviewed by Aaron Barrowman, Engineer at Blake Telecom
Aaron is one of the engineers who plan, configure and support the business phone systems we supply. He checks the technical detail on this page against the way our systems are set up for customers.
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