In logistics, every call is about something on the move: a delivery slot, a delayed trailer or a customer chasing an order. Since 2004 we have set up phone systems for logistics firms, from single depot hauliers to warehouse groups working around the clock.
At a busy depot, the phones rarely stop. Customers chase deliveries, drivers ring in from the road and suppliers call to change collection times, often all within the same few minutes.
When those calls land on one shared line, the transport office spends the day answering the same question: where is my order? Important calls get stuck behind routine ones.
A cloud phone system sorts calls before anyone answers. Tracking queries, bookings and driver calls each reach the right team, at every depot and on every shift.
A haulier, a pallet network member and a third party warehouse all run in different ways. Their customers, though, tend to notice the same three things whenever they pick up the phone.
Callers want a straight update, not a transfer. With consignment details on screen, the first person who answers can usually give one.
Freight moves overnight and at weekends. Night traffic offices and on call managers can take calls on any device, wherever they are.
Damaged goods, missed slots and short deliveries lead to disputes. A recording of what was agreed often settles them quickly.
Plenty of logistics decisions are made over the phone: a revised delivery slot, a change of collection address or a customer agreeing to a part delivery.
Recording those calls gives your customer service team a clear account to check when a claim or complaint arrives, and helps new transport planners learn how calls should be handled.
Our VoIP call recording keeps each call in 30 days warm storage, extendable to 180 days, with cold storage up to 10 years.
Good practice: Tell callers that calls may be recorded, agree how long recordings are kept and follow ICO guidance. If you take card payments by phone, keep card details out of recordings, as PCI DSS requires.
Give the traffic office, the warehouse and customer service the tools each one needs, all working from the same business numbers.
Tell callers where they are in the queue and offer a call back at busy times, instead of more hold music.
A short menu sends delivery queries, bookings and accounts to the right team before anyone answers.
Ring everyone in a depot or traffic office at once, and the first free planner picks up.
Drivers take calls hands-free in the cab on the business number, without anyone holding a phone.
Where your transport or CRM system supports it, the customer and their latest orders appear as the call arrives.
Calls move to the night traffic office or an on call manager automatically when the day shift ends.
Show calls waiting and answer times on an office screen, where a busy spell is spotted early.
Where your plan covers it, send delivery updates by text from your main number rather than a personal mobile.
Start with the busiest depot or team, then add sites and features as the business grows.
Most calls to a logistics firm are about one consignment. The quicker the system works out which one, the less time your team spends searching and the sooner the customer gets an answer.
Menus, caller recognition and routing rules do that sorting in the background, leaving planners free to focus on the conversation.
The number is matched to the customer’s account, where your system supports it.
A short menu separates delivery updates, new bookings and accounts.
The call rings the team handling that route or depot, on any device.
If everyone is busy, the caller can keep their place and wait for a call back.
For illustration purposes only. Screens are examples and do not show real systems or data.
Most logistics firms need two things: simple calling for depots and yards, and proper queues for customer service. Our UCaaS and CCaaS options run on one platform. Each team gets the tools it needs without a second system to manage.
Talk to us about your contact centreDepot managers, yard staff and drivers get calling, chat and the mobile app on the business number. New sites and temporary depots can be added without new hardware.
Customer service teams can add call queues, menus, recording and live wallboards. Contract customers get a clear record of answer times and service levels.
Plans start from £8.99 a month per user. A single depot and a national network can both start with the users they need. Moving your existing numbers across is free.
Your total depends on the number of office and transport users, the queues your customer service team needs and the connection at each depot. Our pricing page shows typical figures, and we will give you a clear quote to match.
Logistics covers everything from one van to national networks, and each business uses the phone in its own way. If you also make the goods you store and move, our page on phone systems for manufacturing covers the factory floor.
We set up the same routing for hauliers and dispatch teams near the M6 and Birmingham Airport with a business phone system in Birmingham.
We do the same around Belfast Harbour, along the A96 corridor in Aberdeen, beside the A55 near Bangor and at the docks in Barrow-in-Furness.
Depots on Magna Park can see our business phone system in Corby, with guides for Chesterfield near the M1 and Carlisle on the M6.
Keep the traffic office, drivers and customers in touch on one number, with calls routed by depot or region.
Handle calls for several client contracts on one platform, each with its own numbers, greetings and reporting.
Take calls from customers abroad on local numbers, and record instructions about shipments and paperwork.
Cope with delivery queries at peak times using queues, call backs and a tracking menu.
Share calls between the hub and member depots, making sure collections and deliveries are booked with the right site.
Reach managers quickly when a temperature alert or a missed slot needs a decision at any hour.
Book surveys and moves from the office or on the road, with every call showing the company number.
Connect gatehouses, offices and yards across a large site, with direct lines for hauliers and agents.
Transport planners spend the day balancing drivers, slots and customers. With the mobile app, they can take calls on the business number from the yard, another depot or home.
Drivers can take calls hands-free, though the law on using a phone while driving is strict and calls to drivers should respect it.
If a depot has a problem, a hosted PBX or cloud PBX sends calls to another site or to business mobiles, which is the practical side of business continuity and disaster recovery. Planners in a hybrid working pattern keep the same queues, existing equipment connects through SIP trunking, and CRM integration with AI-generated call summaries records what each customer was told.
Smaller depots
FTTC and SoGEA suit smaller depots and yard offices that need dependable calling without a dedicated line.
See FTTC and SoGEA broadbandHead offices
Full fibre gives head offices room for calls, video meetings and cloud tracking tools at the same time.
Explore fibre broadbandDedicated and uncontended
An uncontended leased line keeps calls and scanners working when every shift is busy at once.
Find out about leased linesWith calls and connectivity from one provider, a depot has one number to ring for support, whatever the problem turns out to be. Ask us about business broadband.
We start with how freight and calls actually flow through your business: which depots take which calls, who works nights and what customers ring about most.
We list every depot, warehouse and traffic office, and which people need desk phones, handsets or just the mobile app.
We agree menus, queues and out-of-hours rules that match how your routes and customers are organised.
Illustration only. The business, callers, numbers and times are examples, not a live system.
Existing numbers move at a quiet time, and customers and drivers keep calling the numbers they know.
Planners learn to transfer, record and monitor calls before the first shift on the new system.
The goal is a phone system that keeps pace with your freight, day and night.
Transport managers value a track record. The platform we install won two Gold awards in 2026 and ranks as a Leader in the 2025 GigaOm Radar, while Corporate Vision has also awarded Blake Telecom a title.
Customer Service Team of the Year
Won at the 24th American Business Awards in April 2026, an event that also brought Gold for Achievement in Management, two Silvers and a Bronze.
Product UX
Gold in April 2026 went to the platform’s mobile workspace, bringing calls, video and team chat onto a single screen.
Contact Centre as a Service
Named a Leader and Fast Mover in the 2025 GigaOm Radar for CCaaS, which sets contact centre platforms against each other on features and progress.
The platform we supply won these awards, and verified user reviews can be found on Gartner Peer Insights.
Customers hand over delivery details, addresses and payments, so data and recording matter. Here is how the platform looks after them.
Certified Platform. The platform holds ISO 27001, ISO 27017 and SOC 2 certification along with Cyber Essentials, and personal data is handled to UK GDPR.
Secure Card Payments. Payments taken over the phone use PCI DSS compliant capture, keeping card details off call recordings.
Recording and Retention. Choose which depots, teams and users are recorded with VoIP call recording. Each call is held in 30 days warm storage, extendable to 180 days, with cold storage up to 10 years.
UK Data Residency. Delivery and customer data is held in UK data centres, and video meetings use end-to-end encryption.
Since 2004 we have been supplying business communications. A UK-based team plans your move, tests it before launch and supports every depot afterwards.
Blake Telecom have been supplying our business communications for well over 10 years. We have found both their systems and support to be fully robust, and they have given an excellent service throughout, with value for money for their products. Their approach to helping our business has always been excellent from every aspect and I would highly recommend their services.
Blake Telecom have been paramount to the growth of our business by continuing to offer our business the very highest level of service. The equipment we have been supplied has been extremely flexible, allowing us to adapt as our needs change. Blake Telecom’s knowledge and expertise have been very professional, and we look forward to working together on our future projects.
Blake Telecom have revolutionised the way we operate. They have gone the extra mile in making the setup process painless, and it was easy to install. Any questions are dealt with quickly and efficiently, and the staff are a pleasure to deal with. I truly wish we had found them years ago. We recommend Blake Telecom to many of our suppliers and even customers whenever we can.
When we moved to rural office space, without the benefit of reasonable broadband speed or any telephony services in place, Blake Telecom directed us to alternatives, and the solution we have is excellent. 4G Wi-Fi VoIP serves our current needs and situation perfectly. The team were succinct in their explanation of what we could achieve, providing something promptly and getting this set up with minimum fuss and delay.
Most logistics firms suit a cloud phone system, because calls come from customers, drivers and depots at all hours. Everyone works from one system on desk phones, handsets and mobiles, and new depots can join without new hardware.
Yes. Drivers can use the mobile app on the company number through a hands-free system while driving. Customers never see a personal mobile number, and the firm keeps its contacts when drivers move on.
A hosted phone system, or internet phone system, links depots, traffic offices and drivers from secure data centres. Cloud communications and unified communications keep calls, messages and queues on one platform.
Planners who already work in Teams can have MS Teams calling added to the system. Staff at home or in the cab can use the mobile app as one of the remote working phones, and we have supplied business telecoms since 2004.
A short menu separates tracking queries from bookings and accounts, and queue messages tell callers their place. At busy times, callers can choose a call back instead of waiting on hold.
Yes. Calls can be recorded for chosen teams, which helps when a delivery slot, address or part delivery is disputed later. Recordings are kept in 30 days warm storage, extendable to 180 days, with cold storage up to 10 years.
Yes. Tell callers at the start of the call and in your privacy notice, and keep card details out of recordings. The ICO publishes guidance on recording and storing calls.
Yes. Every depot joins the same system with its own local number and extensions, and calls transfer between sites as easily as between desks.
Calls can move automatically to a night traffic office, an on call manager or a mobile rota when the day shift ends, and urgent calls about loads are still answered.
Many transport management, warehouse and CRM systems can show customer details as a call arrives. We check what your systems support during planning.
Yes. Compatible DECT handsets let staff take calls across a warehouse or yard. We check coverage during the survey and add base stations where needed.
In most cases your existing numbers move to the new system, and customers, drivers and suppliers keep using the numbers they already know.
With the right connection, yes. We recommend a backup line for busy depots, and calls can divert to mobiles automatically if a site loses its connection.
The price follows your headcount, the teams that need extra tools such as queues or recording, and the connection at each depot. We quote per user each month, and a short call about how your operation runs lets us give you a clear figure.
From a single depot to a national network, we will show you how calls would flow through your business, from the first customer query to the driver on the road.
We map your routes, depots and out-of-hours rules into the system, then support your traffic office and drivers once you are live.
Our team is available Monday to Friday, 9am to 5.30pm.
Reviewed by Aaron Barrowman, Engineer at Blake Telecom, on 22/10/2026.
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