If your business could do with a business phone system in Carlisle that keeps drivers, depots and the office talking, then give us a shout. Our team brings decades of experience, and we will make sure your callers are met with a friendly voice and a quick answer.
Calls come through crystal clear and go just where you want them. Answer at a desk handset, inside Microsoft Teams, on the app or at a computer, at Kingmoor Park, in a shop in the Lanes or at a depot off junction 44.
Our friendly UK-based team is ready on 01228 581080.
Carlisle firms do not change phone supplier often, and when they do, it ought to be easy. A sound VoIP provider in Carlisle keeps your 01228 numbers in place and lets your drivers, depots and offices keep working right through the change.
VoIP carries calls over the internet in place of an old copper line, and suppliers may call it cloud telephony or a hosted PBX. Calls can be answered at a desk, on a laptop or from the cab of a lorry.
Ask a few simple questions. Is porting free? Will the phones arrive set up? Will the engineers who built your setup answer when you ring for help? As your VoIP provider in Carlisle, Blake Telecom says yes to all three.
Team
YouCarlisle office · 01228 line
Jamie Irving
Dalston · 01228 ••••80
For illustration purposes only. Screens are examples and do not show real systems or data.
For illustration purposes only. Screens are examples and do not show real systems or data.
We look after hauliers and warehouses on Kingmoor Park, retailers around the Lanes and firms near the Citadel, and we plan each business phone system in Carlisle around how your team really works.
To start, we ask who answers the phone, where your people are and what software they use. Weighing up phone systems in Carlisle should never be confusing, and we will keep the jargon out of it.
A depot in Gretna, a shop in Brampton and an office in Penrith can all share the same business phone system in Carlisle, and staff in Wigton or Silloth can pick up a transferred call as easily as someone at the Citadel.
Details of each feature of a business phone system in Carlisle appear further down.
Your customers have dialled your 01228 number for years, and it can stay. Where porting is available, we move the number to your cloud system on the day you choose.
Porting your 01228 numbers across is free of charge.
From then on, one number can ring handsets, laptops and mobiles at the same time, and your callers still see your Carlisle number.
In an office near the Citadel, at a Kingmoor Park depot or working from home in Dalston, your whole team can pick up your 01228 number on the desktop or mobile app.
Customers see your Carlisle business number when you call, never a private mobile, and calls look the same to them wherever your team is.
VoIP stands for Voice over Internet Protocol. Rather than using a copper phone line, your calls go over the internet.
Nobody calling you will spot the difference, which is one reason VoIP phone systems in Carlisle have become the standard for new setups. Our guide to what VoIP means tells you more.
UCaaS, short for Unified Communications as a Service, puts calls, video meetings, messages and a shared contact list into one app. Find the details on our UCaaS page.
Imagine a customer calling the 01228 number on your business phone system in Carlisle to chase a delivery.
The person who answers can check with the depot over chat, pass the call to Kingmoor Park or bring a manager in on video without leaving the screen, and a short AI summary is saved with the call afterwards.
Contact Centre as a Service, or CCaaS, suits teams who are talking to customers for most of their working day.
This is where queue management, skill-based call routing, live wallboards and call quality scores come in. See our UCaaS and CCaaS solutions page for more.
6 members
AI summaryFor illustration purposes only. Screens are examples and do not show real systems or data.
| Compare | UCaaS | CCaaS |
|---|---|---|
| Suited to | Anyone who makes or takes calls | Customer-facing teams |
| Core purpose | Everyday communication | High-volume customer contact |
| Typical tools | Calls, video, chat, voicemail | Queues, skills routing, scoring |
| Channels | Voice, video and chat | Voice, email, chat, SMS, social |
| Reporting | Call logs and usage | Live queue statistics |
| Common users | Offices, depots and shops | Service desks and sales teams |
Most Carlisle businesses start with UCaaS, which covers calls, video and chat for the whole team. If your call numbers grow, we can switch on contact centre tools later within the same system.
Can’t tell which suits your Carlisle depot or office? Ring us and we will help you choose.
Call 01228 581080or request a quoteKingmoor Park hauliers and Lanes cafés use the phone in completely different ways, and we match the features to your hours and staff. Voicemail to email, business texting and presence can all be added.
A short, friendly recorded menu directs callers to sales, accounts or the depot, and nobody has to act as a switchboard.
At busy times callers queue and are answered in turn, and you can set different rules for early starts and quieter afternoons.
Calls go to the right person, team or site, depending on the time of day and who is around.
Your staff can use the business number on a laptop or mobile, which is ideal for drivers and people visiting sites around Cumbria. We can supply business mobiles too.
Recordings help with training and resolving disputes. They are held in warm storage for 30 days, extendable to 180 days, with cold storage for up to 10 years.
Where your CRM is compatible, customer details appear on screen as the call comes in.
Already working in Microsoft Teams? Direct routing lets your team make and receive 01228 calls without leaving it.
Give our friendly UK-based support team a call on 01228 581080. They look after the service and take care of changes whenever you ask.
The platform runs on infrastructure holding Cyber Essentials Plus, SOC 2 Type II and ISO 27001 certification. The NCSC overview and IASME’s certification guide explain what each scheme means.
For illustration purposes only. Screens are examples and do not show real systems or data.
Distribution firms, public services and customer support teams in Carlisle all handle plenty of calls. If yours keeps growing, your business phone system in Carlisle can take on contact centre tools, with a wallboard for your supervisors.
The screen shows how many callers are holding, the longest wait, the day’s service level and which agents are free. To learn more, see our contact centre solutions.
Talk to us about your contact centreFor illustration purposes only. Screens are examples and do not show real systems or data.
Phone calls, emails, web chats and social messages arrive together, and your agents work through one combined list.
Calls go to the person who knows the subject, not just the first agent who is free.
Supervisors can keep an eye on queue lengths in real time and step into a call when needed.
Your call history guides rota planning, and call scores reveal where a little extra training would help.
Send delivery updates and reminders to lots of customers at once while your agents stay on the phones.
Helpful prompts on screen suggest the right answer during the call.
You can find and play back any recorded call in moments.
An AI receptionist deals with routine enquiries and puts the rest through, and AI summaries take care of the notes.
A change of phone system should never mean a day of missed calls. Well ahead of time, we agree with you who needs a phone, which numbers move, how you connect and when you are open.
We begin with a friendly chat about your current phones, the people who need a line and where calls should go after hours.
We set up your users, teams and routing remotely, then test everything before it leaves us.
Your handsets are ready on arrival and simply need connecting.
Your numbers move on the day we have agreed, and your calls carry on arriving.
We give your team a short, friendly walkthrough of the features they will use.
As the setup is done before delivery, the switch is quick, and our engineers handle the technical work for you.
Could a plan like this work at your site? Let’s find a date that fits.
Call 01228 581080or request a quoteLogistics is a big employer in Carlisle. Kingmoor Park, north of the city, is home to around 96 businesses and 3,100 jobs, with occupiers including DPD, UPS, Edinburgh Woollen Mill and Story Homes.
The city also has the Cumberland Infirmary, the University of Cumbria, a busy shopping centre around the Lanes and plenty of visitors heading for the castle and Hadrian’s Wall. We fit your phones to the way your business runs from day to day.
Accountants and financial advisers can keep a compliant record of client calls, with secure routing and long retention.
Financial services phone systems →Law firms and estate agents around the Lanes and English Street can give each person a direct line, see past client calls and route evening enquiries.
Professional services phone systems →App-based calling and Teams integration for software, digital and IT firms around Carlisle.
Technology services phone systems →Queues, live reporting and skills routing for customer service and booking teams.
Contact centre phone systems →Surgeries, dentists and care providers get morning queues, closed-hours messages and recorded calls.
Healthcare phone systems →Ring groups and mobile apps keep factory and workshop staff on Rosehill and Kingstown reachable.
Manufacturing phone systems →Field engineers answer the company number wherever they work, from Wigton to Penrith.
Engineering phone systems →Queues and routing for hauliers and depots beside the M6, with calls following drivers on their mobiles.
Logistics phone systems →Flexible calling for agencies, photographers and event teams across North Cumbria.
Media phone systems →Booking lines and welcome menus for hotels, guest houses and attractions near the castle and the Wall.
Hospitality phone systems →Haulier, retailer or adviser? Tell us about your business and we will recommend a setup for you.
Call 01228 581080or request a quoteCarlisle sits on the M6 just south of the Scottish border, and plenty of local firms move goods, run depots or serve customers on both sides of it.
Your business phone system in Carlisle can keep drivers, depots and offices connected, and give your Scottish customers a local number to call.
Calls for the transport office can ring depot staff and drivers on the app, with a queue when everyone is busy.
Add a Dumfries or Scottish Borders number alongside your 01228 line, answered by the same team in Carlisle.
Routing can follow your shift pattern, with different greetings for early starts, late finishes and weekends.
One friendly UK-based team looks after your sites in Carlisle, Penrith and Dumfries and Galloway alike.
Trading elsewhere in the North? We are also on hand for companies in Kendal, Newcastle and across Scotland.
Cumbria and border dialling codes
Carlisle 01228 · Penrith 01768 · Brampton 016977 · Dumfries 01387
For illustration purposes only. Screens are examples and do not show real systems or data.
Plans start from £8.99 a month per user, you can begin with a single user, and moving your existing Carlisle numbers across is free.
We price each business on its own, looking at your headcount, the features you need and your current connection. Our pricing page sets out the options, and we will happily take you through them.
The same friendly faces port your numbers, install your business phone system in Carlisle and stick with you afterwards.
We design the system, test it, port your 01228 numbers and keep helping long after you are live.
You speak to a small UK-based team who keep the advice clear and never oversell.
Customers on Google give us an average of 4.9, and a few of their comments are below.
More and more telephone systems in Carlisle are moving to the cloud, and three benefits sit behind most of those moves.
Hybrid working. A colleague’s number and call history go with them, at a desk, at home or out on the road around Cumbria.
Business continuity. Flooding, storms or a line fault do not need to cut you off. Calls can be sent to mobiles or another site while your staff keep working, which gives you disaster recovery built in.
Voicemail to email. Your voicemails arrive in your inbox as audio files, which is useful when you are between sites.
For illustration purposes only. Screens are examples and do not show real systems or data.
From the Lanes to Kingmoor Park, Carlisle organisations can look at how outside judges rate the platform we supply. This year it took two Gold awards, building on a Leader place in the 2025 GigaOm Radar.
Customer Service Team of the Year
Won at the 24th American Business Awards in April 2026, alongside a second Gold for Achievement in Management, two Silver and one Bronze.
Product UX
Awarded in April 2026 for the platform’s mobile workspace, which brings calls, video and team chat into one screen.
Contact Centre as a Service
Named a Leader and Fast Mover in the 2025 GigaOm Radar for CCaaS, which compares contact centre platforms on features and pace of development.
These awards belong to the platform we supply, and you can read verified user reviews of it on Gartner Peer Insights.
If you need us, Carlisle customers can get through to our UK team on 01228 581080, the same people who installed their system.
We sort out most issues remotely, and if an engineer needs to visit your Carlisle premises, we will arrange it for you.
We have been helping firms move from copper lines to cloud calling since 2004, and where your connection needs an upgrade, we can arrange business broadband or a leased line.
The PSTN closes permanently on 31 January 2027. Check anything still on analogue or ISDN lines, including alarm panels, lift phones, door entry and payment terminals.
With a cloud phone system, your calls run over broadband, and routing, voicemail and apps are ready from the start.
We will check your broadband, find anything still running on copper and plan the switch around your staff. Eligible 01228 numbers can usually come with you, and the firms that provide your alarms and payment terminals can explain their options.
Fixed lines with hardware on your premises
✕ Tied to a physical line at one address
✕ Standard call audio only
✕ No mobile or desktop apps
✕ Video calling needs a separate tool
✕ No transcription or AI features
✕ Adding users often means an engineer visit
Ageing hardware and rising maintenance
Hosted over broadband, on any device
✓ Works anywhere with a connection
✓ High-definition audio where the connection allows
✓ iPhone, Android, PC and Mac apps
✓ Video meetings available
✓ AI call transcription available
✓ Users can be added online
No phone hardware to maintain on your premises
Blake Telecom have been supplying our business communications for well over 10 years. We have found both their systems and support to be fully robust, and they have given an excellent service throughout, with value for money for their products. Their approach to helping our business has always been excellent from every aspect and I would highly recommend their services.
Blake Telecom have been paramount to the growth of our business by continuing to offer our business the very highest level of service. The equipment we have been supplied has been extremely flexible, allowing us to adapt as our needs change. Blake Telecom’s knowledge and expertise have been very professional, and we look forward to working together on our future projects.
Blake Telecom have revolutionised the way we operate. They have gone the extra mile in making the setup process painless, and it was easy to install. Any questions are dealt with quickly and efficiently, and the staff are a pleasure to deal with. I truly wish we had found them years ago. We recommend Blake Telecom to many of our suppliers and even customers whenever we can.
When we moved to rural office space, without the benefit of reasonable broadband speed or any telephony services in place, Blake Telecom directed us to alternatives, and the solution we have is excellent. 4G Wi-Fi VoIP serves our current needs and situation perfectly. The team were succinct in their explanation of what we could achieve, providing something promptly and getting this set up with minimum fuss and delay.
Would you like the support these customers talk about? Give our team a ring.
Call 01228 581080or request a quoteWe look after businesses across the city, from the Lanes and English Street to Botchergate, Kingmoor Park, Kingstown and Rosehill.
We also cover Dalston, Wetheral, Longtown, Brampton, Wigton and Penrith, setting up and managing each system remotely.
Also working in South Cumbria? Our business phone system in Kendal page covers that area.
Call 01228 581080The city centre, the Lanes and the residential areas around it, including the Cumberland Infirmary.
Wetheral and Warwick Bridge to the east, Dalston and Burgh by Sands to the west, and Longtown near the border.
Market towns across North Cumbria, from the Solway coast to the Eden Valley.
Carlisle firms often work with customers in Dumfries and Galloway as well as across Cumbria. The good news is that the same data protection rules apply across the whole of the UK.
One Set of Rules. Personal data is handled under UK GDPR for callers in Carlisle and in Scotland alike, and records stay in UK data centres.
Certified Throughout. The platform is backed by ISO 27001, ISO 27017, SOC 2 and Cyber Essentials, giving the same protection to every site you run.
Cards Taken by Phone. Payments from customers on either side of the border can use PCI DSS compliant capture, with card numbers never seen by staff.
Calls You Can Revisit. Enable VoIP call recording where useful. Calls stay for 30 days, longer retention runs to 180 days, and archives last up to ten years. Video meetings are encrypted end to end.
These are the questions Carlisle businesses ask most. If yours is not answered, read our blog or get in touch.
Want to talk first? Our Carlisle number is 01228 581080.
Tell us how your phones are used, where your people work and what you would like to fix, and we will suggest a sensible setup with a clear quote.
When you are ready, we handle installation, moving your numbers, training and support, from replacing an old system to leaving ISDN behind or adding a Scottish number.
Our UK-based team is available Monday to Friday, 9am to 5.30pm.
Reviewed by Aaron Barrowman, Engineer at Blake Telecom
Aaron is one of the engineers who plan, configure and support the business phone systems we supply. He checks the technical detail on this page against the way our systems are set up for customers.
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