On a manufacturing site, a missed call can mean a delayed order, a stalled line or a lorry waiting at the gate. We have been providing phone systems for manufacturing since 2004, connecting offices, shop floors, warehouses and field teams on one system.
In many factories, the office has good phones and the shop floor has almost none. Supervisors walk the length of the building to find someone, while a customer on hold waits for an answer that is two hundred metres away.
Meanwhile, suppliers ring about deliveries, customers chase orders and engineers call in from site, often all at once and often to the wrong person.
A cloud manufacturing phone system puts the office, the production floor and the warehouse on one system. Calls reach whoever can answer them, wherever they happen to be standing.
In noisy areas, choose handsets and headsets that work alongside hearing protection, following HSE guidance on noise at work.
A food producer, a precision engineering firm and a packaging plant make very different things. Their phones, though, usually struggle for similar reasons.
Production areas are loud, large and hard on equipment. Rugged cordless handsets and headsets with good noise cancelling make calls possible where a desk phone never would.
Night and weekend shifts need calls routed to whoever is on duty, not to an empty office. Time based rules switch routing automatically as each shift starts.
Plants, warehouses and sales offices are often miles apart. One system lets them transfer calls, share an operator and dial each other on short extensions.
When a customer changes an order by phone or a supplier agrees a new delivery date, a recording is the simplest proof of what was said.
Recordings also help train new sales and customer service staff, settle quality complaints and review calls about incidents on site.
Our VoIP call recording saves each conversation in 30 days of warm storage, extendable to 180 days, with cold storage up to 10 years.
Good practice: Tell callers when calls are recorded, decide who can listen back, and keep recordings only for as long as you genuinely need them, as ICO guidance recommends.
Choose features that work in a quiet office and on a noisy production line, with the same business number behind every call.
Compatible DECT handsets are built to cope with dust and knocks, letting supervisors take calls anywhere on site.
Page a supervisor or forklift driver over compatible speakers when they are too far from a phone.
Ring goods in, dispatch or quality together, and the first free person picks up.
Send calls to the night shift supervisor automatically when the office closes.
Office teams can make and take calls in Microsoft Teams, while the shop floor uses handsets on the same system.
Where your CRM or ERP system supports it, customer details and recent orders appear as the call arrives.
Where your plan covers it, web chat can be translated as you type, helping teams deal with customers and suppliers abroad.
Compatible alarm, lift and door entry lines can often connect to the platform, and old lines can be retired with confidence.
Start with the areas that matter most and extend the system to more sites and teams as you go.
Order calls should never bounce around the building. Most of the time, the caller needs one of three people: sales, production planning or dispatch.
Menus, CRM or ERP lookups and AI-generated summaries get the call to the right person quickly and leave a clear note of what was agreed.
A short menu separates new orders, existing orders and technical questions.
Where your system supports it, the account and recent orders appear on screen.
A quick warm transfer brings in production or dispatch when they are needed.
An AI-generated summary records what was promised to the customer, ready to check.
For illustration purposes only. Screens are examples and do not show real systems or data.
Busy order and spare parts lines often grow into a small contact centre without anyone planning it. Because UCaaS and CCaaS share one platform, those teams can gain queues and reporting while the rest of the site stays on standard calling.
Talk to us about your contact centreUCaaS joins calling, meetings, chat and presence for every site in one cloud service. It lets office teams see who is free on the shop floor before they transfer a call.
CCaaS brings queues, call backs and live reporting to teams handling orders, spares and customer service. It helps you spot peaks, such as the Monday morning order rush, and staff for them.
Plans start from £8.99 a month per user, and office staff, the shop floor and the sales team can all run on the same system. Moving your existing numbers across is free.
The cost depends on how many users and sites you have, the cordless handsets your floor needs and the connection at each plant. Our pricing page shows typical figures, and we will price your site after a quick survey.
Every plant runs differently, from single site workshops to groups with factories abroad. Firms that design and test products as well as make them may also find our page on phone systems for engineering useful.
We support manufacturers across the UK, including plants in Tyseley and Castle Bromwich with a business phone system in Birmingham.
Our customers also include plants on the Mallusk and Duncrue estates in Belfast, workshops at Llandygai near Bangor, sites in Dyce and Altens in Aberdeen and suppliers in Barrow-in-Furness.
Manufacturers can also read about a business phone system in Corby or our Bradford page.
Keep hygiene controlled areas connected with wipe clean handsets, and route supplier calls straight to goods in.
Connect estimators, workshop leads and customers, with recordings of agreed specifications and changes.
Answer just in time delivery queries from customers’ plants quickly, with calls sent straight to logistics.
Reach supervisors on large sites fast, with paging and cordless handsets where compatible, and records of safety related calls.
Manage artwork approvals, order changes and delivery slots across sales and production on one number.
Give site foremen and installation teams the business number on their mobiles, even on customer premises.
Handle trade counter, merchant and site delivery calls across depots, with one number for customers.
Connect design, test and assembly teams across sites, with short extension dialling between every building.
Older phone systems usually mean a server in the comms room, a maintenance contract and a box that needs power and cooling all year.
A hosted PBX or cloud PBX removes most of that equipment, updates arrive automatically and it helps sustainability targets. Reliable handsets can stay in service through SIP trunking while you move at your own pace.
If one plant loses its line, calls move to another site or to business mobiles, supporting business continuity and disaster recovery. Office teams in hybrid working roles can use CRM integration and AI-generated call summaries to follow each order.
Depots and outbuildings
FTTC and SoGEA suit depots, stores and smaller units that need dependable calls without a dedicated line.
See FTTC and SoGEA broadbandMain sites
Full fibre gives offices and production planning teams fast, stable access to cloud calling and business systems.
Explore fibre broadbandDedicated and uncontended
A leased line gives a head office or busy plant its own uncontended connection for calls and data.
Find out about leased linesOne supplier for phones and connectivity means a single point of contact, whichever building the problem is in. Ask us about business broadband.
Before recommending anything, we look at your buildings, noise levels and shift patterns, because they matter as much as headcount.
We check where cordless handsets, speakers and headsets are needed, and where wireless coverage may need a boost.
We agree who answers what, and how calls change between day, night and weekend shifts.
Illustration only. The business, callers, numbers and times are examples, not a live system.
We look at your CRM, ERP and alarm lines to see what can connect and what should stay separate.
Larger groups can move one site at a time, with each go live planned around production.
The result is a phone system that works as hard on the shop floor as it does in the office.
Operations managers like to see evidence behind a supplier. In 2026 the platform we install collected two Gold awards, in 2025 it reached Leader status in the GigaOm Radar, and Blake Telecom holds a Corporate Vision title.
Customer Service Team of the Year
At the 24th American Business Awards in April 2026 the platform won this title, plus Gold for Achievement in Management, two Silvers and a Bronze.
Product UX
Gold in April 2026 for the platform’s mobile workspace, which puts calls, video and team chat into one screen.
Contact Centre as a Service
Placed as a Leader and Fast Mover in the 2025 GigaOm Radar for CCaaS, a review that weighs contact centre platforms on features and how quickly they develop.
The platform we supply won these awards. Verified reviews from its users are listed on Gartner Peer Insights.
Suppliers, customers and auditors all ask about data, recording and payments. Here is how the platform deals with each.
Certified Platform. The platform is certified to ISO 27001 and ISO 27017, has a SOC 2 report, and holds Cyber Essentials. Personal data is handled under UK GDPR.
Secure Card Payments. Payments taken by phone, such as deposits, use PCI DSS compliant capture so card details stay off call recordings.
Recording and Retention. Pick the departments and users that are recorded with VoIP call recording. Each call is held in 30 days warm storage, extendable to 180 days, with cold storage up to 10 years.
UK Data Residency. Customer data is kept in UK data centres, and end-to-end encryption covers video meetings.
Supplying business communications is what we have done since 2004. One UK-based team plans the move, tests the system before launch and supports every site and shift afterwards.
Blake Telecom have been supplying our business communications for well over 10 years. We have found both their systems and support to be fully robust, and they have given an excellent service throughout, with value for money for their products. Their approach to helping our business has always been excellent from every aspect and I would highly recommend their services.
Blake Telecom have been paramount to the growth of our business by continuing to offer our business the very highest level of service. The equipment we have been supplied has been extremely flexible, allowing us to adapt as our needs change. Blake Telecom’s knowledge and expertise have been very professional, and we look forward to working together on our future projects.
Blake Telecom have revolutionised the way we operate. They have gone the extra mile in making the setup process painless, and it was easy to install. Any questions are dealt with quickly and efficiently, and the staff are a pleasure to deal with. I truly wish we had found them years ago. We recommend Blake Telecom to many of our suppliers and even customers whenever we can.
When we moved to rural office space, without the benefit of reasonable broadband speed or any telephony services in place, Blake Telecom directed us to alternatives, and the solution we have is excellent. 4G Wi-Fi VoIP serves our current needs and situation perfectly. The team were succinct in their explanation of what we could achieve, providing something promptly and getting this set up with minimum fuss and delay.
Usually, yes. A well planned factory phone system uses enough DECT base stations for the size and layout of the site. We check coverage before recommending how many you need.
Compatible IP paging speakers can be connected, letting reception or supervisors make announcements to the whole floor or a single area.
A cloud phone system works as a hosted phone system or internet phone system, so the plant needs no dedicated exchange. Unified communications and cloud communications connect offices, shop floor handsets and paging.
Yes. Remote working phones such as the mobile app keep managers reachable when they are off site. We have supplied business telecoms to manufacturers since 2004 and can arrange DECT handsets for the floor.
Time based routing changes where calls go as each shift starts and ends. The night supervisor receives calls without anyone changing settings by hand.
Yes. Every site joins the same system. Staff dial colleagues by extension and transfer calls between buildings as if they shared one office.
Many CRM platforms integrate directly, and some ERP systems can link through the same tools. Send us the names of your systems and we can check how they connect.
Many alarm, lift and door entry lines can move to digital alternatives. We check each one with you, because some need specific equipment or a dedicated line.
There is usually no legal requirement, but recordings help settle order disputes, quality complaints and supplier disagreements, and they are useful for training.
Every recording is kept in 30 days of warm storage, extendable to 180 days, with cold storage packages lasting up to 10 years.
Yes. Sales, installation and field engineers use the mobile app to call from the business number, and customers always see one number.
Usually, yes. Business phone numbers for each plant and office can normally transfer, and customers and suppliers keep using the numbers they have always called.
Yes, with the right connection behind it. Calls run over your broadband or leased line. We size connectivity for your call volumes and add a backup line where downtime would be costly.
It depends on users, handsets for the floor, the number of sites and connectivity. Our VoIP pricing page shows standard packages, and we quote larger sites after a survey.
Running one plant or several, with phones that need to cope with the production floor? We will show you what would work on your site and how order calls could be handled better.
We check coverage on the floor, agree shift routing with your supervisors and look after the system once it is live. Many manufacturers start with a single plant or warehouse and extend the same phone system to further sites once the first is running well.
Our team is available Monday to Friday, 9am to 5.30pm.
Reviewed by Aaron Barrowman, Engineer at Blake Telecom, on 22/10/2026.
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