The UCaaS Provider That Stays With You After Day One
The UK market has no shortage of UCaaS providers. Here is what makes working with Blake Telecom a different experience altogether.
UCaaS: Unified Communications as a Service
The Award Winning Unified Communications Platform That Puts Your Business in Control
One powerful cloud platform for voice, video, messaging, and collaboration. Trusted by UK businesses. Built for the way teams work today and in the years ahead.
The Smarter Way for UK Businesses to Communicate
If your business still relies on a traditional on-premise phone system, you are most likely managing ageing hardware, dealing with maintenance contracts that cost more each year, and using tools that were never designed for hybrid or remote working. A UCaaS platform (unified communications as a service) replaces all of that with a single, cloud-hosted solution that works on any device, in any location.
Rather than maintaining separate tools for calls, video meetings, and team chat, your entire organisation communicates through one coherent platform. Your team can switch from a voice call to a video meeting, send a file, and check a colleague’s availability, all without leaving the same application. Whether they are in the office, working from home, or visiting a client site, the experience is identical.
According to Ofcom, the UK’s communications regulator, the transition away from legacy telephone infrastructure is already well advanced. Businesses that plan ahead will be far better placed when the traditional network is retired.
- Cloud hosted unified communications platform with no on-site hardware required
- Voice, video, messaging, and collaboration in one monthly subscription
- Full feature set on desktop, mobile, and physical handsets
- Scales up or down as your team changes in size
- Fully compliant with UK GDPR and PSTN switch off requirements
Platform Features
Every Tool Your Business Needs in One Cloud Communications Platform
Security and Compliance
Enterprise Grade Security Built Into Every Layer
When you move your business communications to the cloud, security deserves to be treated as a first priority rather than an afterthought. Our UCaaS platform is built on infrastructure that meets rigorous, independently verified standards designed for regulated industries and data sensitive operations.
All voice and video traffic is encrypted using TLS and SRTP protocols. The platform operates from UK data centres running an active redundant architecture, which means your communications stay online even when one site encounters a problem. A 99.999 percent uptime service level agreement supports every deployment.
For guidance on how UK GDPR applies to your business communications, the Information Commissioner’s Office (ICO) is the definitive resource. Our platform is also aligned with the National Cyber Security Centre’s cloud security principles, giving you confidence that your data is handled properly.
Integrations
Works Seamlessly With the Tools Your Team Already Uses
Your UCaaS platform connects natively with the business applications your team relies on every day. Calls are logged automatically, screen pops show customer records on inbound calls, and your team can dial directly from a CRM contact with a single click.
Microsoft Teams Integration
If your business already uses Microsoft Teams for internal collaboration, our UCaaS solution connects directly with it. Your team can make and receive calls through the Teams interface with full presence synchronisation across both platforms. You get enterprise telephony reliability presented within the environment your colleagues already work in every day, making it a particularly strong solution for businesses that have committed to the Microsoft 365 ecosystem.
Integrations with Microsoft Teams & Third-Party Tools
Integrates with Microsoft Teams, CRMs, and other productivity tools. This reduces app switching, improves workflow efficiency, and keeps communication data in one place.
Why Blake Telecom
UK Based Support
Our engineers and account managers are based here in the UK. When something needs attention, you speak to a real person who knows your account, not an automated system or an overseas call centre.
Fast Managed Setup
We handle the installation, number porting, and configuration from start to finish. Most deployments are completed within a matter of days, not weeks. Your team can be using the new platform before the end of the month.
Future Proof Platform
Full PSTN switch off compliance from day one, a 99.999 percent uptime SLA, and a platform that scales without a migration. Add users, locations, or contact centre capabilities whenever your business needs them.
We have been supporting businesses with their communications since 2004. We are not a reseller who hands you a login and disappears. We are your long term telecoms partner.
Connectivity
Your UCaaS Platform Is Only as Good as the Connection Behind It
A cloud communications platform performs at its best when it is supported by a reliable, business grade internet connection. Standard broadband can introduce call quality problems, particularly during periods of heavy usage, and that is not an acceptable experience for your customers or your team.
Blake Telecom supplies dedicated business internet services alongside our UCaaS platform, including leased lines that deliver guaranteed symmetric speeds and a connection SLA that matches the demands of cloud voice and video. A single supplier for both your connectivity and your communications platform means a simpler setup, consistent service levels, and one number to call when you need support.
Transparent Pricing. No Surprises. Easy To Understand Contracts.
Our UCaaS pricing is built around a straightforward per user monthly fee that covers the complete platform: voice, video, messaging, applications, and the full feature set described on this page. There are no separate charges for features that should be included as standard and no convoluted licensing structures designed to push you towards a more expensive package.
You add users as your team grows and remove them just as easily when requirements change. Whether you are a small business taking your first steps into hosted telephony or a larger organisation standardising communications across several sites, we will build a package that makes sense for your budget.
Take a look at our business telephone systems page for detailed pricing and available plans, or speak directly with our team to discuss your specific requirements.
No hidden fees. No nonsense contracts. No jargon. Just a reliable cloud communications platform and a team that answers the phone when you call.
What the Awards Say
The platform has been independently recognised in the Gartner Magic Quadrant for UCaaS, a globally respected benchmark for cloud communications technology. These are not participation awards, they are the result of independently verified performance across thousands of real business deployments.
Achievement in Management, Telecommunications
2026
Recognised for UCaaS — tenth consecutive year
2025
Contact Centre as a Service, Q2 2025
2025
Mid Market and Small Business
2024
Gold Winner
2026
Common Questions About UCaaS
Ready to Discover What UCaaS Can Do for Your Business?
Whether you are planning ahead for the PSTN switch off, looking to improve how your team collaborates, or simply want a more capable UCaaS platform to replace ageing infrastructure, we are here to help. No pressure, no jargon, and no obligation. Just an honest conversation about whether our unified communications as a service solution is the right fit for your business.
Want to read more first? Visit our UCaaS blog for the latest on cloud communications and the PSTN switch off.
