Business Phone Systems That Just Work
If you are looking for a business phone system that simply works, then give our expert team a call. Blake Telecom supplies cloud phone systems, business broadband and mobiles to companies across the UK, and one team in Darlington looks after all of it.
Business Phone Systems, Broadband and Mobile SIMs
Pick the part of your business communications you are looking at today. Each guide explains the options in plain English, and our team can help you choose.
Cloud Phone Systems Built Around Your Team
A hosted phone system works the same for one office, several branches or staff at home. One call can ring a desk phone, laptop and mobile at once, and callers are directed to wherever you have requested them to be routed.
It also replaces old ISDN and copper lines ahead of the January 2027 switch-off.
Calls, Video, Chat and Contact Centre Tools Together
Unified communications, often shortened to UCaaS, puts voice, video meetings and team chat in one cloud communications app. Busy customer service teams can add CCaaS contact centre tools such as queues, IVR menus and live wallboards.
If your staff already use Microsoft Teams, Teams calling lets them make and take business calls from inside it.
Business Broadband Sized for Your Calls
Blake Telecom supplies fibre broadband, FTTC and SoGEA connections and leased lines, each one sized to carry voice calls and video meetings while the rest of the office stays online.
A leased line gives your business its own dedicated connection, with the same speed for uploads and downloads.
Business SIM Only Deals on All Four Networks
Business mobiles sit on the same account as your phone system, and each person can be on EE, O2, Vodafone or Three. A plan that covers calls, texts and data costs from £10.50 a month for each number, excluding VAT.
One UK Team for Every Line
Many businesses buy their business telecoms from three different places, and then spend hours chasing each one when something goes wrong. Blake Telecom brings them together, with one point of contact, one support team and fewer bills to check each month.
The engineers who set up your system are the same people who pick up when you ring for help. Your users, numbers and call routes are ready before the delivery arrives, and most phones are taking calls within minutes of being connected.
What Is a VoIP Phone System?
A VoIP (Voice over Internet Protocol) phone system carries your calls over the internet instead of a copper line. You may also hear it called a cloud PBX or hosted PBX, and there is no phone system box to maintain in the office.
To get started you need a reliable internet connection and either desk phones or our free mobile and desktop apps. You keep your existing numbers when you move, and an on-site phone system you want to keep can join the same network through SIP trunking.
Pricing is per user, per month, excluding VAT. A Base user licence is £8.99, and a Standard user is £12 each when you have two or more. Our VoIP prices page shows what each licence includes.
CRM integration links your phone system to the customer records your team already uses, and a caller’s details can appear on screen while the phone is still ringing.
Work From Anywhere as if You Were in the Office
Your business number travels with your team, which makes hybrid working far simpler. Staff can answer calls on a laptop or mobile at home, on site or abroad, and customers see your main number when staff call them back.
Local numbers are available in most countries, which helps when you grow into new markets. Our page on UK business phone numbers explains the choices, from local area codes to 0800 numbers.
From our office in Darlington we look after businesses across England, Scotland, Wales and Northern Ireland. See how we support business phone systems across the UK.
Features Your Team Will Use Every Day
Every office phone system we install has these features, and we set them up before your phones arrive. Your team can start taking calls straight away.
A Welcome Menu for Callers
A short greeting and simple menu send each caller to sales, accounts or support.
Ring Groups
Calls ring several people at once, or in turn, until someone in the team picks up.
Your Office Number on Your Mobile
For remote working, the app shows your business number and keeps your personal number private.
Opening Hours That Run Themselves
Out of hours, callers hear a message or reach the on-call phone automatically.
Voicemail to Email
Each voicemail arrives in your email as a sound file you can play from any device.
Video Meetings and Chat
Move from a phone call to a video meeting or a quick chat without switching apps.
Call Recording
Record calls for training or to settle disputes, and add AI-generated call summaries of what was agreed.
New Users in Minutes
Add a new starter or move someone to another desk from an online portal, with no engineer visit.
Illustration only. The caller and details shown are examples.
Planning for the 2027 Switch-Off
The UK’s analogue phone network closes on 31 January 2027, under the Openreach switch-off plan. Businesses still on ISDN or copper lines should plan their move to a cloud telephone system well before then.
Alarms, card machines and lift phones often run on the same copper lines, and they need checking too. Our PSTN switch-off guide explains the timetable in more detail.
Security Standards Behind Every UK Call
Regulated firms across the UK need clear answers on data, recording and payments before they switch. Here is how the platform we install handles them.
Independently audited. ISO 27001 and ISO 27017 cover how information and cloud services are secured, a SOC 2 report checks how customer data is protected, and Cyber Essentials certification covers protection against common online threats.
Secure card payments. PCI DSS-compliant payments during calls keep card details away from agents and call recordings.
Call recording you control. Choose which users or teams are recorded with VoIP call recording. Recordings are kept for 30 days as standard, up to 180 days if needed, and for up to 10 years in cold storage.
Data kept in the UK. Customer data for UK firms stays in UK data centres, and video meetings are protected with end-to-end encryption.
Some of the security certifications held by the cloud platform we install.
Recognised In The Industry
The cloud platform we install won two Gold awards in 2026, the same year Corporate Vision named Blake Telecom the most trusted specialist of its kind in the UK.
Stevie® Awards
Customer Service Team of the Year
Won at the 24th American Business Awards in April 2026, alongside a second Gold for Achievement in Management, two Silver awards and a Bronze.
NY Product Design Awards
Product UX
Awarded in April 2026 for the platform’s mobile workspace, which brings calls, video and team chat into one screen.
GigaOm Radar
Contact Centre as a Service
Named a Leader and Fast Mover in the 2025 GigaOm Radar for CCaaS, which compares contact centre platforms on features and pace of development.
These awards belong to the platform we supply, and you can read verified user reviews of it on Gartner Peer Insights.
What Our Customers Say About Working With Us
Many of our customers have been with Blake Telecom for years. Here, in their own words, is what working with our team is like.
Blake Telecom have revolutionised the way we operate. They have gone the extra mile in making the setup process painless, and it was easy to install. Any questions are dealt with quickly and efficiently, and the staff are a pleasure to deal with. I truly wish we had found them years ago. We recommend Blake Telecom to many of our suppliers and even customers whenever we can.
When we moved to rural office space, without the benefit of reasonable broadband speed or any telephony services in place, Blake Telecom directed us to alternatives, and the solution we have is excellent. 4G Wi-Fi VoIP serves our current needs and situation perfectly. The team were succinct in their explanation of what we could achieve, providing something promptly and getting this set up with minimum fuss and delay.
Blake Telecom have been supplying our business communications for well over 10 years. We have found both their systems and support to be fully robust, and they have given an excellent service throughout, with value for money for their products. Their approach to helping our business has always been excellent from every aspect and I would highly recommend their services.
Blake Telecom have been paramount to the growth of our business by continuing to offer our business the very highest level of service. The equipment we have been supplied has been extremely flexible, allowing us to adapt as our needs change. Blake Telecom’s knowledge and expertise have been very professional, and we look forward to working together on our future projects.
Guides Worth Reading
If you are weighing up VoIP against a traditional landline, or want to know what the 2027 switch-off means for your business, our guides go into more depth than we can fit here.
Questions Businesses Ask Us
Have a general question before you call us on 01325 647000? Here are the questions we are asked most often.
Not Sure Which Page You Need?
Call us on 01325 647000 and we will point you in the right direction, or get in touch online and we will take it from there.