Technology businesses sell expertise, and customers expect to reach it quickly. Since 2004 Blake Telecom has supplied business phone systems for technology services, from IT support desks and software firms to electrical, automotive and aviation engineers who rarely sit at a desk.
Nobody rings a technology company for a chat. A server is down, a diagnostic has thrown an unfamiliar fault, a production line has stopped or a site needs an engineer, and the caller wants someone knowledgeable on the line straight away.
That is hard to deliver when your experts are on the road, up a ladder, inside a hangar or deep in a project. Calls land on an empty desk, and a simple question becomes a lost customer.
We set up cloud phone systems that follow your people rather than your building. Calls reach the right engineer or support desk wherever they are, and each conversation can be recorded, logged and picked up by a colleague.
An IT managed service provider, an electrical contractor and an aircraft maintenance firm look nothing alike from the outside. Behind the scenes, their phones tend to struggle with the same three things.
Your most knowledgeable people are often on site, in a workshop or travelling between jobs. Mobile and desktop apps put the business number in their pocket, and customers can still reach them.
Faults do not keep office hours. Time based routing can send evening and weekend calls to an on call engineer, a rota of mobiles or voicemail, depending on the service you promise.
One outage can bring dozens of calls in minutes. Queues, announcements and skills-based routing keep callers informed and send each one to someone who can actually help.
When a customer describes a fault, agrees a change or authorises a callout, a recording settles any later question about what was said.
Technical teams also use recordings to train new support staff, check the advice given over the phone and review calls about safety or contractual commitments.
Our VoIP call recording holds calls in warm storage for 30 days, extendable to 180 days, with cold storage up to 10 years when you need to keep them longer.
Worth checking: Contracts, service level agreements and regulators can all affect which calls you record and how long you keep them. Follow ICO guidance on telling callers, and the NCSC guide for small organisations on keeping recordings and accounts secure.
Choose the features that suit the way your business supports its customers, from the service desk and the workshop to a site hundreds of miles from the office.
Send networking questions to your network team and vehicle faults to your diagnostics specialists, rather than to whoever happens to be free.
Ring a group of engineers together or in turn, and update who covers evenings and weekends as your rota changes.
Keep a record of fault reports, instructions and agreed changes for training, quality checks and resolving disputes.
Engineers make and take calls on the business number from site, the van or home, keeping their personal numbers private.
Link calls with customer records in your CRM. Whoever answers can then see account details and recent history before saying hello.
Make and answer business calls inside Teams if that is where your technical teams already work together.
Capture fault details and next steps after suitable calls, ready to copy into a ticket or job sheet.
See call volumes, waiting times and missed calls as they happen, then move people onto the support line when it gets busy.
Start with what you need today and add features as your customer base and service commitments grow.
Technical calls usually create work: a ticket to raise, an engineer to dispatch, a customer to keep updated. The less of that your team types by hand, the sooner the fix begins.
Connecting your phone system to your CRM and using AI-generated summaries cuts the admin between the call ending and the work starting.
The call arrives on your support number, in or out of hours.
Where your CRM supports it, the customer’s record opens as the call connects.
Routing passes the caller to the team or on call engineer who knows that kind of fault.
An AI-generated summary records the fault and agreed actions once the call ends.
For illustration purposes only. Screens are examples and do not show real systems or data.
A small team answering the phone can become a busy service desk surprisingly quickly. When that happens, you can add contact centre tools to the same platform instead of starting again.
Talk to us about your contact centreUCaaS brings calling, video meetings, messaging and presence together in one cloud service. It works well for engineering and IT teams spread across offices, workshops, customer sites and home.
CCaaS adds queues, skills-based routing and live reporting for businesses running a support line or service desk. It helps you measure answer times against the service levels you have promised your customers.
Plans start from £8.99 a month per user. A small software team and a busy service desk can both start at the right level. Moving your existing numbers across costs nothing.
The final figure depends on how many users you have, the queues and reporting your service desk needs, and the connection at each site. Typical options are on our pricing page, and we will happily talk them through with you.
Technology services is a broad field, and each business relies on the phone in its own way. Electrical, automotive and other engineering firms will find more detail on our page about phone systems for engineering.
We work with software and digital teams across the UK, including teams in Digbeth and the Jewellery Quarter in Birmingham and start-ups around Catalyst in Belfast.
We also support energy-tech firms in Aberdeen, science companies at M-SParc near Bangor and engineering software teams in Barrow-in-Furness. Tech firms can also see our business phone system in Cambridge and Bristol pages.
Run a service desk with queues, out-of-hours routing and recordings, making sure every support call is answered and linked to the right client.
Give sales, onboarding and customer success teams one number, with apps for remote staff and room to add users as you grow from startup to scale up.
Put the office number on every engineer’s mobile, and send emergency callouts to whoever is on call that night.
Connect customers with the technician who knows their vehicle, and keep workshop calls moving while hands are busy under a bonnet.
Keep hangar teams, planners and customers in touch across sites and shifts, with a clear record of instructions given by phone.
Support live events and installations with calls that follow engineers between studios, venues and client premises.
Handle alarm faults and maintenance requests around the clock, with time based routing to the right engineer.
Coordinate installers, project managers and customers across several jobs at once, with every conversation available to review later.
Plenty of technical businesses have phone hardware and headsets that still do a good job. SIP trunking can connect compatible equipment to digital calling, letting you move one site at a time.
Moving from an on-site system to a hosted PBX or cloud PBX also strengthens business continuity. If an office loses power, calls reroute to engineers on business mobiles as part of your disaster recovery plan.
For hybrid working teams, CRM integration and AI-generated call summaries give whoever answers the full history of each ticket.
Satellite sites
FTTC and SoGEA connections suit smaller offices and satellite sites that need dependable calling and everyday cloud access.
See FTTC and SoGEA broadbandOffices and workshops
Full fibre gives offices and workshops the capacity to run cloud calling alongside remote support tools and heavy data use.
Explore fibre broadbandDedicated and uncontended
A dedicated, uncontended connection suits service desks, data heavy teams and sites where downtime directly affects customers.
Find out about leased linesTaking broadband and telephony from one supplier gives you one team to call when something is not working, rather than two companies pointing at each other. Ask us about business broadband.
Technical teams rarely work nine to five from one building. We begin by mapping how calls really move through your business today.
We look at your support hours, response targets and on call arrangements, then design routing that helps you meet them.
We work out who needs mobile apps, desk phones or headsets, and how calls should reach people between jobs.
Illustration only. The business, callers, numbers and times are examples, not a live system.
We decide with you which calls to record, how long to keep them and who in your team can listen back.
Adding users, sites or a new support line should be simple, and the design allows for it from the first day.
You end up with a phone system that fits your service model now and adapts as your technical team grows.
Technology teams check credentials. The platform we install has two 2026 Gold awards and a 2025 GigaOm Radar Leader placing, and Blake Telecom has its own title from Corporate Vision.
Customer Service Team of the Year
April 2026 at the 24th American Business Awards: this title, Gold for Achievement in Management, two Silver awards and one Bronze.
Product UX
In April 2026 the platform’s mobile workspace took Gold for bringing calls, video and team chat onto one screen.
Contact Centre as a Service
In the 2025 GigaOm Radar for CCaaS it was named a Leader and Fast Mover, judged against other contact centre platforms for features and development speed.
These awards were won by the platform we supply, and you can read verified feedback from its users on Gartner Peer Insights.
Your own clients will question how you handle data, recordings and payments. This is how the platform answers on your behalf.
Certified Platform. ISO 27001, ISO 27017 and SOC 2 certification stand behind the platform, with Cyber Essentials and personal data handled to UK GDPR.
Secure Card Payments. Payment details taken on a call use PCI DSS compliant capture and stay out of agent screens and recordings.
Recording and Retention. Select the users and teams who are recorded through VoIP call recording. Each call is held in 30 days warm storage, extendable to 180 days, with cold storage up to 10 years.
UK Data Residency. UK data centres store customer data, and end-to-end encryption protects video meetings.
Business communications have been our trade since 2004. A UK-based team configures and tests your system before it goes live, then supports your support desk and every site afterwards.
Blake Telecom have been supplying our business communications for well over 10 years. We have found both their systems and support to be fully robust, and they have given an excellent service throughout, with value for money for their products. Their approach to helping our business has always been excellent from every aspect and I would highly recommend their services.
Blake Telecom have been paramount to the growth of our business by continuing to offer our business the very highest level of service. The equipment we have been supplied has been extremely flexible, allowing us to adapt as our needs change. Blake Telecom’s knowledge and expertise have been very professional, and we look forward to working together on our future projects.
Blake Telecom have revolutionised the way we operate. They have gone the extra mile in making the setup process painless, and it was easy to install. Any questions are dealt with quickly and efficiently, and the staff are a pleasure to deal with. I truly wish we had found them years ago. We recommend Blake Telecom to many of our suppliers and even customers whenever we can.
When we moved to rural office space, without the benefit of reasonable broadband speed or any telephony services in place, Blake Telecom directed us to alternatives, and the solution we have is excellent. 4G Wi-Fi VoIP serves our current needs and situation perfectly. The team were succinct in their explanation of what we could achieve, providing something promptly and getting this set up with minimum fuss and delay.
Yes. Time based routing sends calls to whoever is on call outside office hours, to one mobile, a group of engineers or voicemail. You can update the rota whenever shifts move.
Yes. Queues, skills-based routing, announcements and live reporting give a support team what it needs to cope with busy periods. Larger desks can add contact centre features as call volumes grow.
In a hosted phone system, which some people call an internet phone system, the service desk’s calls are handled in secure data centres rather than on site. Unified communications and cloud communications bring calls, chat and video together for engineers and office staff.
Yes. Remote working phones, such as the mobile app or a softphone, keep the support number reachable from home or on site. Our business telecoms team has supplied firms like yours since 2004 and can set up out-of-hours routing for you.
Yes. The mobile app lets engineers make and receive calls on the business number. Customers never see a personal mobile number, and calls stay with the company if someone leaves.
There is rarely a blanket legal requirement, but many choose to. Recordings help settle disputes about agreed work, train new support staff and show what advice was given. Contracts or regulators may set specific rules in your sector.
Recordings stay in warm storage for 30 days, and this can be extended to 180 days. If contracts or regulators require longer, cold storage is available for up to 10 years.
Integration with many popular CRM platforms is available, linking calls to customer records. Support for ticketing and service desk tools varies. Tell us what you use and we will confirm what is possible before you sign anything.
Because the system runs in the cloud, calls can divert to mobiles or another site you choose in advance, and engineers already using the app carry on as normal.
In most cases, yes. Local numbers, 03 numbers and freephone business phone numbers can usually be ported, and we coordinate the move so customers keep calling the numbers they know.
New users can be added quickly once your system is live, with no new wiring and nothing more than a headset or handset if they want one. That suits businesses that take on contractors or grow in bursts.
Pricing depends on user numbers, features and connectivity. See our VoIP pricing page for the options, or ask us for a quote built around your team.
Run a service desk, a team of field engineers or a small software house? Tell us how calls reach you today, and we will show you how a cloud phone system would work and what the move involves.
We set up your queues, on-call rules and apps before go-live, then stay on hand with UK-based support once your team is up and running.
Our team is available Monday to Friday, 9am to 5.30pm.
Reviewed by Aaron Barrowman, Engineer at Blake Telecom, on 22/10/2026.
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