If your organisation is looking for a business phone system in Cambridge that is reliable and works well for hybrid teams, then have a chat with our team. With decades of experience behind them, our experts will make sure your callers are greeted professionally and put through smoothly.
Call quality is crisp and clear, and callers are directed to wherever you have requested them to be routed. Your team can pick up at a desk phone, in Microsoft Teams, through our app or at a laptop, at the Science Park, in the lab on the Biomedical Campus or at home in Histon.
Speak to someone friendly in our UK team on 01223 231110.
Cambridge organisations rarely switch phone supplier, and nobody wants a move to get in the way of research, teaching or clients. A good VoIP provider in Cambridge leaves your 01223 numbers where they are and lets your people carry on.
VoIP sends calls across the internet and not down the old copper line, which is why it is often sold as cloud telephony or a hosted PBX. Your people can take calls on a handset, a laptop or a mobile.
We would look for three things: no charge for porting your numbers, handsets that are configured before they arrive and a support line answered by the engineers who built your setup. As your VoIP provider in Cambridge, Blake Telecom gives you each of them.
Team
YouCambridge office · 01223 line
Oliver Grant
Trumpington · 01223 ••••93
For illustration purposes only. Screens are examples and do not show real systems or data.
For illustration purposes only. Screens are examples and do not show real systems or data.
We look after science and technology firms on the Cambridge Science Park, practices around the city centre and growing companies out at Cambourne and Histon, and each business phone system in Cambridge we set up reflects how your team actually works.
We begin by asking who takes calls, where your people are based and which software they rely on. Comparing phone systems in Cambridge can get technical fast, and we always keep our explanations clear and friendly.
St Ives, Ely, Histon, Cambourne and Granta Park are all within reach of one business phone system in Cambridge, and if a caller rings the city office, a colleague in Ely can pick up the call in seconds.
You’ll find each feature of a business phone system in Cambridge explained further down.
Your clients and suppliers already know your 01223 number. Where porting is available, we move it to your new system on a date you agree with us.
Porting your 01223 numbers across is free of charge.
Once it has moved, your number can ring desk phones, laptops and mobiles together, and your callers still see your Cambridge number.
In an office near Cambridge station, at a lab on the Science Park or working from home in Histon, your staff can all answer your 01223 number through the mobile or desktop app.
Your callers see your Cambridge business number, never someone’s personal phone, which keeps your company looking consistent.
VoIP, or Voice over Internet Protocol, means your calls travel across the internet rather than an ageing copper line.
The people calling you will not hear any change at all, which is why VoIP phone systems in Cambridge are now the normal choice for new offices and labs. Our guide to what VoIP means covers it in more depth.
UCaaS is Unified Communications as a Service. It brings your calling, video meetings, chat and staff directory into a single app. See our UCaaS page for the full picture.
Say a research partner rings the 01223 number on your business phone system in Cambridge with a question about a sample.
The colleague who answers can ask the lab team over chat, pass the call to Granta Park or bring a manager onto video from the same screen.
CCaaS is Contact Centre as a Service. It is made for teams whose work revolves around customer or patient contact.
As well as calling, you get queue management, routing by expertise, live wallboards and call scoring. Each option is explained on our UCaaS and CCaaS solutions page.
6 members
AI summaryFor illustration purposes only. Screens are examples and do not show real systems or data.
| Compare | UCaaS | CCaaS |
|---|---|---|
| Suited to | All staff, from reception to research | Teams handling high contact volumes |
| Core purpose | Everyday calling and collaboration | Routing and reporting on enquiries |
| Typical tools | Calls, video, chat and voicemail | Queues, skills routing and wallboards |
| Channels | Voice, video and messaging | Voice, email, chat, SMS and social |
| Reporting | Call history and usage data | Live queue and agent reporting |
| Common users | Offices, labs and practices | Help desks and booking lines |
Most Cambridge organisations begin with UCaaS, which covers the calls, video and chat all teams use. As enquiries build, we can switch on contact centre features on the same platform without a new install.
Wondering if UCaaS alone will do, or if CCaaS is worth adding? Ring us and we will work it out with your Cambridge team.
Call 01223 231110or request a quotePhones play a very different role for a biotech firm on the Science Park than for a shop on Mill Road, and we pick the features to suit you. Popular extras are voicemail to email, texting from your business number and presence.
Callers are greeted by a friendly recorded message and choose the team they need, without a receptionist having to transfer each call.
When the lines are all busy, callers hold until somebody is free, and you choose how the queue behaves at different points in the day.
Your own rules decide where each call goes, such as a named person, a team or another site, based on the time of day and who is free.
Your business number travels on laptops and mobiles, which suits people moving between the lab, the office and home. We can also provide Business mobiles.
Recordings support training and compliance. They are kept in warm storage for 30 days, extendable to 180 days, with cold storage for up to 10 years.
With a compatible CRM, a caller’s record can appear as the phone rings, and your staff spend less time searching.
Microsoft Teams fans can keep it that way. Direct routing means your team can make and take 01223 calls without leaving Teams.
Our friendly UK-based team is on 01223 231110, keeping the platform running, answering questions and making the changes you ask for.
The platform sits on infrastructure certified to SOC 2 Type II, Cyber Essentials Plus and ISO 27001. You can read about each in the NCSC overview and IASME’s certification guide.
For illustration purposes only. Screens are examples and do not show real systems or data.
Hospitals, colleges and fast-growing tech firms all run busy support lines in Cambridge. When your call volumes climb, your business phone system in Cambridge can take on contact centre features and a live wallboard.
Shift leads can check waiting calls, the longest wait and the day’s answer rate, and spot which colleagues are free. There is plenty more on our contact centre solutions.
Talk to us about your contact centreFor illustration purposes only. Screens are examples and do not show real systems or data.
Calls, emails, chat and social messages all arrive in one list, and your agents handle them from a single screen.
Enquiries go to the colleague with the right expertise rather than to the first person free.
Supervisors can see queues and waiting times as they happen, and listen in or join a call.
Rotas follow your real call patterns, and call scoring points to where a bit of coaching would pay off.
Send reminders and updates to lots of customers together, which frees your agents for incoming calls.
Helpful prompts appear during live calls and help newer staff give accurate answers.
You can search for and play back recorded calls whenever you need to check a detail.
A virtual agent answers common questions and puts callers through, and AI call summaries keep a record of each call.
A new phone system should never slow your work down. Before anything changes, we agree with you who needs a line, which numbers move, how you connect and when you are open.
We start with a friendly chat about your current calls: which desks need their own number and where calls should go in the evening.
We set up your routing, users and teams remotely and test everything before it leaves us.
Your desk phones arrive ready to use and only need plugging in.
Eligible numbers transfer on the agreed date, and callers can still get hold of you throughout.
A short, friendly walkthrough helps everyone feel comfortable with the new system.
With the preparation done beforehand, the switch is quick, and our team looks after the technical side for you.
Science and technology set Cambridge apart. The Cambridge Science Park, founded by Trinity College in 1970, is the UK’s oldest, and the Cambridge Biomedical Campus is home to Addenbrooke’s Hospital and AstraZeneca’s Discovery Centre.
Around them sit the university and colleges, professional firms in the city centre and a busy visitor economy. Each organisation handles calls differently, and we fit your system to the way you work.
Wealth managers and accountancy practices get call recording with long retention and secure routing for client calls.
Financial services phone systems →Solicitors and consultants in the city centre get personal direct dials, a log of client calls and evening routing.
Professional services phone systems →App-based calling and Teams integration for software, AI and deep-tech firms on the science parks.
Technology services phone systems →Queues, skills-based routing and live dashboards for student services, support desks and booking teams.
Contact centre phone systems →GP surgeries, dentists and private clinics can manage the morning rush with queues, play closed-hours messages and record calls.
Healthcare phone systems →Production and lab staff stay reachable through office ring groups and the mobile app.
Manufacturing phone systems →The company number goes with field engineers on their mobiles, at Granta Park, in Ely or with a client.
Engineering phone systems →Queues and routing for couriers and distribution teams near the A14 and the M11.
Logistics phone systems →Flexible calling for publishers, agencies and production teams around the city.
Media phone systems →Hotels, restaurants and punting firms get booking lines and welcome menus for visitors.
Hospitality phone systems →Tell us about your lab, practice or start-up, and we will recommend a setup to match.
Call 01223 231110or request a quoteCambridge science and technology firms often split their people between offices, labs and research campuses, from the Science Park to Granta Park and the Biomedical Campus.
Your business phone system in Cambridge keeps those sites on one directory and one set of call rules, with the same number wherever your staff are working.
Offices on different science parks can share one directory and pass calls between them as easily as to the next desk.
International call packages are available for teams who speak with partners and investors overseas.
Evening and weekend calls can ring an on-call mobile, useful for facilities and lab teams.
Switch call recording on for the teams that need it and leave it off for commercially sensitive conversations.
Working across the East of England? Our team supports firms in Peterborough, Norwich and Ipswich.
Cambridgeshire dialling codes
Cambridge 01223 · Ely 01353 · Newmarket 01638 · Cambourne 01954
For illustration purposes only. Screens are examples and do not show real systems or data.
Plans start from £8.99 a month per user, you can begin with a single user, and moving your existing Cambridge numbers across is free.
We build each quote around your headcount, the features you need and the connection at your site. Our pricing page walks through the options, and we can talk you through them by phone.
A single friendly team ports your numbers, gets your business phone system in Cambridge installed and keeps supporting it afterwards, which makes the whole move nice and simple.
We plan the setup, test it properly, port your 01223 numbers and remain close at hand long after go-live.
We are a small team based in the UK, and we lay out your options plainly and suggest only what you will use.
Customers have given us a 4.9 rating on Google, and a handful of their comments sit lower down.
More and more telephone systems in Cambridge are moving to the cloud, and three practical benefits explain most of the change.
Hybrid working. At the lab, in the office or working from home in the villages, your staff keep the same number, contact list and call history.
Business continuity. If the office goes offline, calls simply reroute to mobiles or a second site and your team keeps answering. It is disaster recovery with nothing extra to install.
Voicemail to email. A missed call becomes a recording in your inbox that you can play back from anywhere.
For illustration purposes only. Screens are examples and do not show real systems or data.
Research teams on the Biomedical Campus and start-ups at the Science Park are used to judging technology on evidence. Ours has two Gold awards from 2026 and a Leader rating from GigaOm analysts in 2025.
Customer Service Team of the Year
Won at the 24th American Business Awards in April 2026, alongside a second Gold for Achievement in Management, two Silver and one Bronze.
Product UX
Awarded in April 2026 for the platform’s mobile workspace, which brings calls, video and team chat into one screen.
Contact Centre as a Service
Named a Leader and Fast Mover in the 2025 GigaOm Radar for CCaaS, which compares contact centre platforms on features and pace of development.
These awards belong to the platform we supply, and you can read verified user reviews of it on Gartner Peer Insights.
If you need help, ring our UK team on 01223 231110 and talk to the engineers who configured your Cambridge system.
We fix almost everything remotely, and if a visit to your Cambridge premises is ever needed, we will arrange it for you.
We have been replacing copper phone lines with cloud systems since 2004, and where your connection needs some work too, we can add a leased line or business broadband.
The PSTN closes on 31 January 2027. If you still run analogue or ISDN lines, check the alarms, lift phones, door entry and card terminals too, not just the handsets.
Cloud calls use your internet connection, and features like routing, voicemail and the mobile app work from the very first day.
We will check your connection, list the equipment that still relies on copper and plan the changeover around your staff. Eligible 01223 numbers normally move across too, and your alarm or card-terminal suppliers can advise on their own equipment.
Fixed lines with hardware on your premises
✕ Tied to a physical line at one address
✕ Standard call audio only
✕ No mobile or desktop apps
✕ Video calling needs a separate tool
✕ No transcription or AI features
✕ Adding users often means an engineer visit
Ageing hardware and rising maintenance
Hosted over broadband, on any device
✓ Works anywhere with a connection
✓ High-definition audio where the connection allows
✓ iPhone, Android, PC and Mac apps
✓ Video meetings available
✓ AI call transcription available
✓ Users can be added online
No phone hardware to maintain on your premises
Blake Telecom have been supplying our business communications for well over 10 years. We have found both their systems and support to be fully robust, and they have given an excellent service throughout, with value for money for their products. Their approach to helping our business has always been excellent from every aspect and I would highly recommend their services.
Blake Telecom have been paramount to the growth of our business by continuing to offer our business the very highest level of service. The equipment we have been supplied has been extremely flexible, allowing us to adapt as our needs change. Blake Telecom’s knowledge and expertise have been very professional, and we look forward to working together on our future projects.
Blake Telecom have revolutionised the way we operate. They have gone the extra mile in making the setup process painless, and it was easy to install. Any questions are dealt with quickly and efficiently, and the staff are a pleasure to deal with. I truly wish we had found them years ago. We recommend Blake Telecom to many of our suppliers and even customers whenever we can.
When we moved to rural office space, without the benefit of reasonable broadband speed or any telephony services in place, Blake Telecom directed us to alternatives, and the solution we have is excellent. 4G Wi-Fi VoIP serves our current needs and situation perfectly. The team were succinct in their explanation of what we could achieve, providing something promptly and getting this set up with minimum fuss and delay.
See what our service is like for yourself and give the team a ring.
Call 01223 231110or request a quoteWe look after businesses across the city, from Market Square and Mill Road to CB1 near the station, the Cambridge Science Park and the Biomedical Campus.
Further out, we look after firms at Granta Park, Cambourne, Histon, Sawston, Ely and Newmarket. We set up and manage each system remotely, wherever your sites are.
Also working further north? Our business phone system in Peterborough page covers that area.
Call 01223 231110The city centre, Mill Road and the Station area, plus the Science Park to the north and the Biomedical Campus to the south.
Villages and business parks south and west of the city, including Granta Park and Cambourne.
Histon, Cottenham and Waterbeach, on the northern side of the A14.
Market towns within easy reach of Cambridge.
Cambridge start-ups raising investment are often asked how their systems protect data, and the phone system is part of that answer. Investors want to see recognised standards, not promises.
Standards Investors Recognise. Due diligence questions are easier to answer when the platform holds ISO 27001 and ISO 27017, has passed a SOC 2 audit, carries Cyber Essentials and applies UK GDPR.
Where Data Is Kept. Calls, voicemails and recordings are held in UK data centres, and investor meetings over video are encrypted end to end.
Customer Payments. Early customers who pay over the phone are passed to PCI DSS compliant capture, which spares a small team from ever touching card numbers.
Records of Key Calls. VoIP call recording can hold important calls for 30 days, keep them for six months, or archive them for ten years.
Here is what Cambridge firms most often want to know. If yours is not here, visit our blog or get in touch.
Prefer a conversation? Our Cambridge line is 01223 231110.
Give us a quick outline of your current phones, your sites and anything that is not working, and we will recommend a practical setup with a clear quote.
When you are ready to go ahead, we look after installation, moving your numbers, training and ongoing support, from swapping a switchboard to leaving ISDN behind or connecting another campus.
Our UK-based team is available Monday to Friday, 9am to 5.30pm.
Reviewed by Aaron Barrowman, Engineer at Blake Telecom
Aaron is one of the engineers who plan, configure and support the business phone systems we supply. He checks the technical detail on this page against the way our systems are set up for customers.
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