What Does a Business Phone System in Peterborough Cost?
Peterborough prices are set by the size of the team, which extras you add and the broadband you use. Our pricing page shows typical costs, and a Peterborough adviser can talk you through them.
Business Phone System in Peterborough and Cambridgeshire
An insurer at Lynch Wood, a distribution hub at Gateway Peterborough and a recruitment agency near Cathedral Square can each plug into the same cloud business phone system in Peterborough. Desk handsets, laptops and mobiles answer the same 01733 number.
Your 01733 numbers can normally move over, and staff in Hampton, Yaxley and Market Deeping join one directory. Most clients here turn on queues and call recording first, then add Microsoft Teams.
The Peterborough line for our UK team is 01733 930230.
Choosing a VoIP Provider in Peterborough
VoIP takes Peterborough calls off copper wiring and carries them over your office broadband. Across Cambridgeshire it is often sold as internet calling or hosted PBX.
A Peterborough call can be taken on the office handset, a laptop or the phone app, and the app covers chat and video as well.
Picture a Leicester customer calling your business phone system in Peterborough about a late delivery.
Reception can ping the transport manager, hand the call to customer service or start video, all from one app. An AI note then records what Peterborough staff promised.
As your VoIP provider in Peterborough, Blake Telecom handles the job from survey to aftercare. Phones are built and trialled before they reach the Nene valley, 01733 numbers are moved for you, and a UK help desk looks after Peterborough staff afterwards.
Team app
Search people, chats and calls
Conversations
AllUnreadMentionsGroups
Pinned
AR
Amy R.Assessor booked for Thursday
DP
Dev P.Claims line is covered
#
All conversations
Sales teamCara: Claims summary attached
1CW
Cara W.At the Lynch Wood office until 4pm
W
Claims teamNew claims go to Cara today
17
01733 main lineVoicemail, 0:42
DP
Dev P.
Morning all. Saturday’s claims calls rang the duty mobiles in Hampton, as planned.
Morning all. Saturday’s claims calls rang the duty mobiles in Hampton, as planned.
New messages
BT
Ben T.
A customer in Leicester wants an update on Tuesday’s claim. Can someone call back?
A customer in Leicester wants an update on Tuesday’s claim. Can someone call back?
CW
Cara W.
Claims summary attached.
Claims summary attached.
Claims_summary_Peterborough.pdf220 KB
AR
You
Reply to Ben T.
Sales team
6 members
AI summary- A Leicester customer wants a claim update.
- Cara shared the claims summary.
- Amy is ringing the customer back now.
For illustration purposes only. Screens are examples and do not show real systems or data.
Peterborough and the Surrounding Area Live
12Calls live on 01733 numbers
SStamfordConnected
WWhittleseyConnected
YYaxleyConnected
MMarket DeepingConnected
WWisbechConnected
For illustration purposes only. Screens are examples and do not show real systems or data.
Supporting Businesses Across Peterborough
We work with warehouses at Kingston Park, engineers in Fengate, brokers at Lynch Wood and dentists in Bretton. A business phone system in Peterborough should fit each of those working days.
We suggest nothing until we know the people answering, the Peterborough office or depot they sit in and the software running on their screens. Comparing phone systems in Peterborough should be easy, and our explanations stay plain.
Offices in Stamford, Yaxley and the Deepings can share one business phone system in Peterborough. A call answered at Lynch Wood can be passed to Stamford in seconds.
The features Peterborough firms ask about most are next.
YOUR EXISTING PETERBOROUGH NUMBER
01733 XXXXXX
↓
Cloud VoIP Phone System
Keep Your Peterborough 01733 Number When You Move to VoIP
A 01733 number tells callers you are a local firm. Once it clears the porting checks, the transfer to our hosted service takes place on a date you set.
After the transfer, one 01733 call can light up a deskphone at Lynch Wood, a laptop at home and a mobile on the A1(M), and Peterborough customers still recognise the number on your outgoing calls.
✓ Keep your 01733 number where porting allows
✓ Link depot, office and home staff
✓ Answer on a laptop or mobile
✓ Set the date your number moves
VoIP, UCaaS and CCaaS Explained
VoIP (Voice over Internet Protocol) shifts your calls onto broadband and retires a copper line.
Voices come through cleanly. VoIP phone systems in Peterborough now handle calls for insurers, warehouses and workshops, and the VoIP guide covers the technology.
Peterborough teams on UCaaS (the cloud approach to unified communications) keep calls, video, chat and the staff directory in one app. Our UCaaS page explains it further.
The city has big call centres in insurance, finance and freight. Teams answering phones from morning to evening generally run on CCaaS, the cloud contact centre.
CCaaS gives service teams queues, skills matching, wallboards and scored calls. See the UCaaS and CCaaS solutions page for each tool.
| Compare | UCaaS | CCaaS |
|---|---|---|
| Suited to | Everyone at work | Teams serving customers |
| Core purpose | Daily calls and teamwork | Busy inbound lines |
| Typical tools | Voice, video, chat and voicemail | Queues, skill routing and scoring |
| Channels | Calls, meetings and messages | Phone, email, chat, SMS and social |
| Reporting | Call history and usage figures | Live queue and agent screens |
| Common users | Offices, depots and workshops | Claims lines, order desks and sales teams |
UCaaS is where most Peterborough firms begin. When volumes grow, a business phone system in Peterborough can take on contact centre features under the same agreement.
Not sure if UCaaS or CCaaS fits your Peterborough team? Ask us to compare them.
Call 01733 930230or request a quoteFeatures of Your Business Phone System in Peterborough
A florist in Queensgate, a vet practice in Werrington and a haulier at Eastern Industry each use a business phone system in Peterborough for different jobs. We set up only what each will use.
Auto Attendant
Callers to your Peterborough number hear a greeting and press a key for orders, claims or accounts.
Call Queues
In busy spells, Peterborough callers hold in order. Peterborough firms pick the music, set the longest permitted wait and add a Saturday message.
Call Routing
Peterborough call rules choose between a named colleague, a department or another office, checking the hour and who is logged on.
Mobile and Desktop Calling
Reps visiting Stamford customers keep the Peterborough line on their phone or laptop through the app. We can supply business mobiles too.
Call Recording
Recordings help with training, compliance and complaints. We store Peterborough recordings on warm storage for thirty days, extendable to 180 for regulated firms, then in a ten-year cold archive.
CRM Integration
With a supported CRM linked, the Peterborough caller’s details open as the call comes in.
Microsoft Teams Integration
Peterborough offices on Microsoft Teams can run 01733 calls through it using direct routing.
Support From People Who Know Your Setup
For support or changes, ring 01733 930230 to reach a UK engineer.
Security and Compliance
The platform runs on infrastructure certified to ISO 27001, SOC 2 Type II and Cyber Essentials Plus, and both the NCSC overview and IASME’s guidance explain what those schemes cover.
For illustration purposes only. Screens are examples and do not show real systems or data.
Contact Centre Tools for Peterborough Service Teams
Insurance, finance and logistics firms in Peterborough handle thousands of calls each day. Once your own Peterborough lines reach that pace, we add queues and a wallboard without a new system.
The Peterborough wallboard shows team leaders the number queuing, how long the first caller has held and the percentage answered, with ready agents listed alongside. The contact centre solutions page explains more.
Talk to us about your contact centreContact centre wallboardPeterborough claims line
Live09:41:00Callers waiting4Queue: Support
Longest wait0:42Target under 1:00
Answered today318+ live
Service level93%In 30 seconds
Agents
Available5On a call7Wrap-up2On break1
Calls per hour
For illustration purposes only. Screens are examples and do not show real systems or data.
All Channels in a Single Queue
Peterborough agents handle a single queue that mixes phone calls, emails, live chat and social posts.
Skills-Based Routing
Callers are matched with the Peterborough agent trained for their query.
Live Wallboards
Team leaders in Peterborough follow hold times live, listen to calls, coach agents quietly or step in.
Forecasting, Rotas and Call Scoring
Peterborough shift patterns follow real call data, and quality scores reveal where training would help.
Bulk Reminders and Updates
Policy renewal reminders can go out to customers in one send without taking agents off calls.
On-Screen Agent Prompts
On-screen prompts help new Peterborough agents through tricky claims calls.
Searchable Call Recordings
Compliance teams can find any call from its date or number and play it again.
AI Receptionist and Call Summaries
An AI receptionist deals with simple Peterborough calls, forwards the caller and logs the reason.
How Your Business Phone System in Peterborough Is Set Up
Calls carry on as normal while the Peterborough system is put together. First we confirm the staff list, the 01733 numbers to port, the internet lines and your hours.
1
Talk It Through
We check the kit in place, the routes calls take and which Peterborough people ought to answer.
2
Build and Test Remotely
Our engineers set up each Peterborough user, team and call path, then trial them before the handsets ship.
3
Handsets Arrive Ready
Your handsets arrive set up and ring once plugged in.
4
Port Your Numbers
Your 01733 numbers port on the day agreed, with Peterborough callers still getting through.
5
Train Your Team
Peterborough staff get a short session on the tools they use most.
Nearly all the preparation happens before delivery. Changeover in Peterborough is short, and each technical step handled by Blake Telecom.
Built Around Peterborough Industries
Peterborough sits on the main rail line to London and the A1(M). It has insurers at Lynch Wood, big depots, engineering firms, green tech and a new university.
Visitors come for the Norman Peterborough Cathedral, Cathedral Square and the Nene riverside. Each Peterborough system we design reflects how that firm looks after its clients.
Financial Services
Insurers and brokers at Lynch Wood get protected routing and FCA-ready call recording.
Financial services phone systems →Professional Services
Solicitors near the Peterborough Crown Court and estate agents in the city get personal lines, a call history per client and diverts for after hours.
Professional services phone systems →Technology
Software and marketing agencies in Peterborough can call clients via Teams or our PC software, from a Queensgate office or home.
Technology services phone systems →Contact Centres and Shared Services
Peterborough claims and order teams get queueing, specialist routing and a live stats screen.
Contact centre phone systems →Healthcare
Doctors’ practices, dentists and care homes across the Peterborough area can handle the early queue, play a closed message in the evening and record calls.
Healthcare phone systems →Manufacturing
Engineering teams in Fengate and Eastern Industry pick up through hunt groups on the factory floor or the app on their phones.
Manufacturing phone systems →Engineering
Engineers on the road call clients from the shared 01733 line. Their own phones stay private.
Engineering phone systems →Logistics
Distribution centres near the A1(M) and A47 get queues and routing built around shift changes.
Logistics phone systems →Creative and Media
Bands, crews and photographers can answer Peterborough calls at the Cresset, in a studio or at home.
Media phone systems →Hospitality
Restaurants and bars around Cathedral Square can greet diners on their own Peterborough reservations line.
Hospitality phone systems →
Insurer, depot or workshop? Ask us for a Peterborough setup plan.
Call 01733 930230or request a quoteA Business Phone System in Peterborough for Insurance, Logistics and Engineering Firms
Insurers, hauliers and engineers in the city sell all over the UK. Their people split time between offices, warehouses, client sites and home.
With Blake Telecom, those Peterborough teams sit behind one 01733 number and a common staff list. Callers are put through to a Lynch Wood desk, a Kingston Park warehouse or a home office in Orton.
Office, Warehouse and Home Linked
Sites at Lynch Wood, Kingston Park and Hampton share one extension plan, and calls move between them with a click.
Calls That Follow Your Drivers
Drivers and field staff take the 01733 line on the app, and the transport office can see who is free.
Routing for Claims and Order Lines
Claims, orders and account calls each go to their own team.
One Team for All Your Sites
One UK support team looks after your Peterborough sites, East of England offices and branches elsewhere.
Also operating in Cambridge or Norfolk? See our Cambridge and Norwich pages.
Peterborough area dialling codes
Peterborough 01733 · Stamford 01780 · Market Deeping 01778 · Wisbech 01945
For illustration purposes only. Screens are examples and do not show real systems or data.
Why Peterborough Businesses Choose Blake Telecom
Your business phone system in Peterborough is ported, installed and looked after by the same Blake Telecom people.
01733Your number, kept
Handled From Start to Finish
We plan and test the Peterborough system, port your 01733 numbers and stay in touch after launch.
UKBased team you can call
Straight Advice From People
We are a small British telecoms firm. Our advice is clear, and Peterborough staff only get tools they will use.
4.9Out of 5 on Google
Rated 4.9 by Customers
Some of our Google reviews appear below, averaging 4.9 stars.
Why Peterborough Firms Are Moving Their Calls to the Cloud
Local firms give three main reasons for new telephone systems in Peterborough.
Hybrid working. A claims handler based at home in Hampton answers the Peterborough number with the shared contact list and call log open.
Business continuity. When a Peterborough office has a power cut or internet fault, calls still connect. They are rerouted to mobiles or a branch, and nobody pays for standby kit.
Voicemail to email. Voicemails for Peterborough staff arrive as emailed recordings they can hear on the train to London.
For illustration purposes only. Screens are examples and do not show real systems or data.
Your 01733 Number, Wherever You Work
A driver delivering in Leicester and a claims handler at home in Werrington can both answer your 01733 number on the app.
Calls you make show the firm’s 01733 number, not a staff mobile.
Independent Recognition for Our Platform
The awards below were given to the cloud platform behind our business phone systems, not to Blake Telecom itself. You can read verified user reviews of that platform on Gartner Peer Insights.
Stevie Awards – Achievement in Management, Telecommunications 2026
2026
Gartner Magic Quadrant
2025
Frost and Sullivan – Contact Centre as a Service Leader, Q2 2025
2025
TrustRadius Multiple Awards
2024
Stevie Awards – Gold Winner 2026
2026
Recognition within Gartner’s independent research into Unified Communications as a Service.
Reliable Support for Your Business Phone System in Peterborough
Peterborough customers can call 01733 930230 and get through to engineers who know their setup.
Faults are usually fixed remotely, and we send an engineer to your Peterborough site if a visit is needed.
Blake Telecom has moved East of England firms off copper since 2004. For steady calls, your sites can order business broadband and leased lines alongside the phones.
Preparing Your Peterborough Business for the PSTN Switch Off
Openreach will close the old analogue phone network on 31 January 2027. Warehouses, offices and shops in Peterborough still have copper behind their burglar alarms, lift phones, gate barriers and till card readers. List them now.
Because a hosted business phone system in Peterborough runs online, its routing, voicemail and apps start working the moment you switch.
We test the line at each Peterborough site, note each copper-connected device and choose a gap between shifts for the switch. Eligible 01733 numbers usually port. Your alarm company and card terminal supplier can say what their devices need.
Legacy
ISDN and analogue lines
Fixed lines with hardware on your premises
✕ Tied to a physical line at one address
✕ Standard call audio only
✕ No mobile or desktop apps
✕ Video calling needs a separate tool
✕ No transcription or AI features
✕ Adding users often means an engineer visit
Ageing hardware and rising maintenance
VS
Future ready
Cloud VoIP
Hosted over broadband, on any device
✓ Works anywhere with a connection
✓ High-definition audio where the connection allows
✓ iPhone, Android, PC and Mac apps
✓ Video meetings available
✓ AI call transcription available
✓ Users can be added online
No phone hardware to maintain on your premises
What Our Clients Say
★★★★★ 4.9 out of 5, based on Google reviews
Read what customers say about us, then ring the Peterborough team.
Call 01733 930230or request a quote
G. Blenkinsop
Director
Blake Telecom have been paramount to the growth of our business by continuing to offer our business the very highest level of service. The equipment we have been supplied has been extremely flexible allowing us to change needs. Blake Telecom’s knowledge and expertise has been very professional and we look forward to working together on our future projects.
S. Ferry
Director
Blake Telecom have been supplying our business communications for well over 10 years. We have found both their systems and support to be fully robust and they have given an excellent service throughout with value for money for their products. Their approach to helping our business has always been excellent from every aspect and I would highly recommend their services.
TD Jagger
Director
Blake Telecom have revolutionised the way we operate. They have gone the extra mile in making the setup process painless and it was easy to install. Any questions are dealt with quickly and efficiently, and the staff are a pleasure to deal with. I truly wish we found them years ago. We recommend Blake Telecom to many of our suppliers and even customers whenever we can.
W. McKiernan
Director
Coverage for Your Business Phone System in Peterborough
We support businesses across Peterborough, from Cathedral Square and Queensgate to Lynch Wood, Kingston Park, Fengate and Hampton.
Close by, our remote team supports firms in Whittlesey, Oundle and Market Deeping.
Running a second office in Cambridge? See the business phone system in Cambridge page for that area.
Call 01733 930230Peterborough and Surrounding Postcode Districts
+Peterborough CityPE1 to PE4
The city and its townships.
- PE1 City centre, Millfield and Eastgate
- PE2 Orton, Woodston and Lynch Wood
- PE3 Bretton and Westwood
- PE4 Werrington
+South PeterboroughPE7
Hampton and the southern villages.
- PE7 Hampton, Yaxley and Whittlesey
+North and EastPE6
Towards the Fens.
- PE6 Market Deeping, Thorney and Eye
+StamfordPE9
North-west along the A1.
- PE9 Stamford
Certified and Accredited
Common Questions From Peterborough Businesses
Peterborough firms bring these questions to us more than any others. The blog goes further, and you can message the team from the contact page.
Prefer to talk? Call 01733 930230.
Ready to Upgrade Your Business Phone System in Peterborough?
Describe how calls run in your Peterborough business and what slows the team. We will reply with one plan at one clear price.
After approval, our engineers install the phones, transfer your 01733 numbers and train the Peterborough team. Support then covers all your sites across the East of England.
Our UK-based team is available Monday to Friday, 9am to 5.30pm.
- UK-based support team
- Your 01733 numbers moved for you
- Apps for mobile, laptop and desktop
- Warm and cold call recording storage
- Pricing set out on our pricing page
GJ
Written by Glenda Jackson, Designer at Blake Telecom
Glenda designs and writes Blake Telecom’s guides to business phone systems. She works alongside the engineers who plan, configure and support every system we supply, so the detail on this page is checked by the people who do the work.
Moving to rural office space, without the benefits of reasonable broadband speed, and without telephony services include, Blake Telecom directed us to alternatives and the solution we have is excellent. 4G Wi-Fi VoIP, serving our current needs and situation perfectly. The team were succinct in his explanation of what we could achieve, providing something promptly and getting this set up with minimum fuss and delay.