If your team needs a business phone system in Peterborough that keeps claims, orders and deliveries moving without a hiccup, then drop us a line or give us a ring. We have decades of experience behind us, and we will make sure your callers are welcomed warmly and put through without a wait.
Call quality is crisp and clear, and callers are directed to wherever you have requested them to be routed. Answer through a desk set, Microsoft Teams, our app or a laptop, at Lynch Wood, in a warehouse at Fengate or at home in Hampton.
Give our friendly UK team a call on 01733 930230.
Peterborough firms only change phone supplier now and again, and with claims, orders and deliveries to keep moving, the switch must be smooth. With a dependable VoIP provider in Peterborough, the 01733 numbers stay with you and your team barely notices the move.
VoIP takes your calls off copper wiring and carries them over your office broadband, and some suppliers sell it as a hosted PBX. People can pick up at the office, in the warehouse or on the train.
Ask about free porting, phones that arrive configured and who actually answers support calls. With Blake Telecom as your VoIP provider in Peterborough, porting is free, phones come ready and the engineers who built your setup pick up.
Team
YouPeterborough office · 01733 line
Aaron Pell
Werrington · 01733 ••••87
For illustration purposes only. Screens are examples and do not show real systems or data.
For illustration purposes only. Screens are examples and do not show real systems or data.
We look after warehouses at Kingston Park, engineers in Fengate, brokers at Lynch Wood and dentists in Bretton, and we make sure each business phone system in Peterborough fits your working day.
We do not suggest anything until we know the people answering, the office or depot they work from and the software running on their screens. Comparing phone systems in Peterborough should be easy, and our explanations stay plain and friendly.
Offices in Stamford, Yaxley and the Deepings can run on one business phone system in Peterborough. A call answered at Lynch Wood can be passed to Stamford in seconds.
The features Peterborough firms ask about most are next.
A 01733 number tells callers you are a local firm. Once the port is approved, it moves to our hosted service on a date you choose.
Porting your 01733 numbers across is free of charge.
From then on, one call can ring a desk phone at Lynch Wood, a laptop at home and a mobile on the A1(M), and your customers still recognise the number on your outgoing calls.
A driver delivering in Leicester and a claims handler working from home in Werrington can both answer your 01733 number on the app.
The calls you make show your firm’s 01733 number, never a staff mobile.
VoIP (Voice over Internet Protocol) moves your calls onto broadband and retires a copper line.
Voices come through clearly, which is why VoIP phone systems in Peterborough now handle calls for insurers, warehouses and workshops, and the VoIP guide covers the technology.
With UCaaS (Unified Communications as a Service), your team keeps calls, video, chat and the staff directory in one app. Our UCaaS page explains it further.
Picture a Leicester customer calling your business phone system in Peterborough about a late delivery.
Your receptionist can message the transport manager, pass the call to customer service or start a video call, all from one app, and an AI note records what your staff promised.
The city has big call centres in insurance, finance and freight, and CCaaS, the cloud contact centre, is made for teams answering phones from morning to evening.
You get queues, skills matching, wallboards and call scoring, and you can see each tool on the UCaaS and CCaaS solutions page.
6 members
AI summaryFor illustration purposes only. Screens are examples and do not show real systems or data.
| Compare | UCaaS | CCaaS |
|---|---|---|
| Suited to | Everyone at work | Teams serving customers |
| Core purpose | Daily calls and teamwork | Busy inbound lines |
| Typical tools | Voice, video, chat and voicemail | Queues, skill routing and scoring |
| Channels | Calls, meetings and messages | Phone, email, chat, SMS and social |
| Reporting | Call history and usage figures | Live queue and agent screens |
| Common users | Offices, depots and workshops | Claims lines, order desks and sales teams |
Many Peterborough firms begin with UCaaS, and as call volumes grow, your business phone system in Peterborough can take on contact centre features under the same agreement.
Can’t tell which suits your Peterborough team? Ring us and we will compare UCaaS and CCaaS for you.
Call 01733 930230or request a quoteA florist in Queensgate, a vet practice in Werrington and a haulier at Eastern Industry all use a business phone system in Peterborough for different jobs, and we only set up what you will use.
Your callers hear a friendly greeting and press a key for orders, claims or accounts.
When the phones are busy, callers queue in order, and you pick the music, the longest wait and a Saturday message.
Your call rules choose between a named colleague, a department or another office, depending on the time and who is logged on.
Reps visiting customers in Stamford keep the business line on their phone or laptop through the app, and we can supply business mobiles too.
Recordings help with training, compliance and complaints. We store Peterborough recordings on warm storage for thirty days, extendable to 180 for regulated firms, then in a ten-year cold archive.
With a supported CRM linked, the Peterborough caller’s details open as the call comes in.
If your office runs on Microsoft Teams, direct routing lets you handle 01733 calls right inside it.
For a helping hand or a change, just ring 01733 930230 to reach a friendly UK engineer.
The platform runs on infrastructure certified to ISO 27001, SOC 2 Type II and Cyber Essentials Plus, and both the NCSC overview and IASME’s guidance explain what those schemes cover.
For illustration purposes only. Screens are examples and do not show real systems or data.
Insurance, finance and logistics firms in Peterborough handle thousands of calls a day. Once your own lines reach that pace, we can add queues and a wallboard without a new system.
The wallboard shows team leaders how many callers are waiting, how long the first caller has held and the running total of answered calls, with free agents listed alongside. The contact centre solutions page goes further.
Talk to us about your contact centreFor illustration purposes only. Screens are examples and do not show real systems or data.
Your agents handle a single queue that mixes phone calls, emails, live chat and social posts.
Callers are matched with the agent trained for their query.
Team leaders can follow waiting times live, listen in, coach agents quietly or step in.
Your shift patterns follow real call data, and quality scores show where a little training would help.
Send policy renewal reminders to your customers in one go without taking your agents off calls.
On-screen prompts help new agents through difficult claims calls as they happen.
Your compliance team can find any call by its date or number and play it again.
An AI receptionist deals with simple Peterborough calls, forwards the caller and logs the reason.
Your calls carry on as normal while we put your new system together, and we start by confirming your staff list, the 01733 numbers to move, your internet lines and your hours.
We talk through the equipment you have, the routes your calls take and which people ought to answer.
Our engineers set up each user, team and call path, then test them before your handsets ship.
Your handsets arrive set up and ring as soon as they are plugged in.
Your 01733 numbers move on the day we agree, and your callers still get through.
Your staff get a short, friendly session on the tools they use most.
Nearly all the preparation happens before delivery, the changeover is short, and we take care of each technical step.
Would you like the changeover booked between shifts? Pick a date and we will plan around it.
Call 01733 930230or request a quotePeterborough sits on the main rail line to London and the A1(M), with insurers at Lynch Wood, big depots, engineering firms, green tech and a new university.
Visitors come for the Norman Peterborough Cathedral, Cathedral Square and the Nene riverside. We design your system around how your firm looks after its clients.
Insurers and brokers at Lynch Wood get protected routing and FCA-ready call recording.
Financial services phone systems →Solicitors near the Peterborough Crown Court and estate agents in the city get personal lines, a call history per client and diverts for after hours.
Professional services phone systems →Software and marketing agencies in Peterborough can call clients via Teams or our PC software, from a Queensgate office or home.
Technology services phone systems →Peterborough claims and order teams get queueing, specialist routing and a live stats screen.
Contact centre phone systems →Doctors’ practices, dentists and care homes across the Peterborough area can handle the early queue, play a closed message in the evening and record calls.
Healthcare phone systems →Engineering teams in Fengate and Eastern Industry pick up through hunt groups on the factory floor or the app on their phones.
Manufacturing phone systems →Engineers on the road call clients from the shared 01733 line. Their own phones stay private.
Engineering phone systems →Distribution centres near the A1(M) and A47 get queues and routing built around shift changes.
Logistics phone systems →Bands, crews and photographers can answer Peterborough calls at the Cresset, in a studio or at home.
Media phone systems →Restaurants and bars around Cathedral Square can greet diners on their own Peterborough reservations line.
Hospitality phone systems →Insurer, depot or workshop? Ask us and we will put together a Peterborough setup plan for you.
Call 01733 930230or request a quoteInsurers, hauliers and engineers in the city sell all over the UK, and their people split their time between offices, warehouses, client sites and home.
We put those teams behind one 01733 number and a shared staff list, and callers are put through to a Lynch Wood desk, a Kingston Park warehouse or a home office in Orton.
Sites at Lynch Wood, Kingston Park and Hampton share one extension plan, and calls move between them with a click.
Drivers and field staff take the 01733 line on the app, and the transport office can see who is free.
Claims, orders and account calls each go to their own team.
Your Peterborough sites, East of England offices and branches elsewhere share one friendly UK support team.
Also operating in Cambridge or Norfolk? See our Cambridge and Norwich pages.
Peterborough area dialling codes
Peterborough 01733 · Stamford 01780 · Market Deeping 01778 · Wisbech 01945
For illustration purposes only. Screens are examples and do not show real systems or data.
Plans start from £8.99 a month per user, you can begin with a single user, and moving your existing Peterborough numbers across is free.
Your price depends on headcount, the extras you add and the broadband you use. The pricing page gives typical figures, and we are happy to talk them through.
The same friendly people move your numbers, install your business phone system in Peterborough and look after it afterwards.
We plan your system, check it thoroughly, bring the 01733 numbers over and stay in touch after launch.
We are a small British telecoms firm. Our advice is clear, and your staff only get the tools they will actually use.
Customers have rated us 4.9 on Google, and you can read some of their reviews below.
Local firms who ask about telephone systems in Peterborough usually give three main reasons.
Hybrid working. A claims handler working from home in Hampton answers the office number, with the shared contact list and call log open.
Business continuity. If your office has a power cut or internet fault, your calls still connect. They are rerouted to mobiles or a branch, and nobody pays for standby equipment.
Voicemail to email. Missed calls arrive as emailed recordings you can listen to on the train to King’s Cross.
For illustration purposes only. Screens are examples and do not show real systems or data.
From Cathedral Square to Lynch Wood and Hampton, Peterborough businesses can weigh up the outside recognition the platform behind our service has received. It won Gold at two separate award programmes in 2026.
Customer Service Team of the Year
Won at the 24th American Business Awards in April 2026, alongside a second Gold for Achievement in Management, two Silver and one Bronze.
Product UX
Awarded in April 2026 for the platform’s mobile workspace, which brings calls, video and team chat into one screen.
Contact Centre as a Service
Named a Leader and Fast Mover in the 2025 GigaOm Radar for CCaaS, which compares contact centre platforms on features and pace of development.
These awards belong to the platform we supply, and you can read verified user reviews of it on Gartner Peer Insights.
Got a problem? Call 01733 930230 and get through to the engineers who set up your Peterborough system.
We usually fix faults remotely, and we will send an engineer to your site if a visit is needed.
We have been helping East of England firms move off copper since 2004, and for steady calls, your sites can order business broadband and leased lines alongside the phones.
The UK’s analogue phone network is retired on 31 January 2027. Plenty of warehouses, offices and shops in Peterborough still have copper behind their burglar alarms, lift phones, gate barriers and till card readers, and it is worth listing them now.
Because a hosted business phone system in Peterborough runs online, its routing, voicemail and apps start working the moment you switch.
We test the line at each site, note each device still on copper and choose a gap between shifts for the switch. Eligible 01733 numbers usually come across with you, and your alarm company and card terminal supplier can tell you what their devices need.
Fixed lines with hardware on your premises
✕ Tied to a physical line at one address
✕ Standard call audio only
✕ No mobile or desktop apps
✕ Video calling needs a separate tool
✕ No transcription or AI features
✕ Adding users often means an engineer visit
Ageing hardware and rising maintenance
Hosted over broadband, on any device
✓ Works anywhere with a connection
✓ High-definition audio where the connection allows
✓ iPhone, Android, PC and Mac apps
✓ Video meetings available
✓ AI call transcription available
✓ Users can be added online
No phone hardware to maintain on your premises
Blake Telecom have been supplying our business communications for well over 10 years. We have found both their systems and support to be fully robust, and they have given an excellent service throughout, with value for money for their products. Their approach to helping our business has always been excellent from every aspect and I would highly recommend their services.
Blake Telecom have been paramount to the growth of our business by continuing to offer our business the very highest level of service. The equipment we have been supplied has been extremely flexible, allowing us to adapt as our needs change. Blake Telecom’s knowledge and expertise have been very professional, and we look forward to working together on our future projects.
Blake Telecom have revolutionised the way we operate. They have gone the extra mile in making the setup process painless, and it was easy to install. Any questions are dealt with quickly and efficiently, and the staff are a pleasure to deal with. I truly wish we had found them years ago. We recommend Blake Telecom to many of our suppliers and even customers whenever we can.
When we moved to rural office space, without the benefit of reasonable broadband speed or any telephony services in place, Blake Telecom directed us to alternatives, and the solution we have is excellent. 4G Wi-Fi VoIP serves our current needs and situation perfectly. The team were succinct in their explanation of what we could achieve, providing something promptly and getting this set up with minimum fuss and delay.
We look after businesses across Peterborough, from Cathedral Square and Queensgate to Lynch Wood, Kingston Park, Fengate and Hampton.
Close by, our remote team looks after firms in Whittlesey, Oundle and Market Deeping.
Running a second office in Cambridge? See the business phone system in Cambridge page for that area.
Call 01733 930230The city and its townships.
Hampton and the southern villages.
Towards the Fens.
North-west along the A1.
Floods, power cuts and building problems can close an office at short notice. For Peterborough firms on a cloud phone system, the calls carry on and the data stays safe, wherever the team ends up working.
Data Away From the Office. Call records are kept in secure UK data centres rather than on equipment in your building, and video meetings are encrypted end to end.
Proven Standards. Peterborough teams are covered by ISO 27001 and ISO 27017 certification, a SOC 2 audit and Cyber Essentials, and UK GDPR governs personal data.
Payments From Anywhere. Staff working from home can still take card payments through PCI DSS compliant capture without writing a card number down at home.
Recordings Kept Safe. Recordings made with VoIP call recording sit in UK data centres for 30 days, up to 180 days if you choose, and can be archived for a decade.
These are the questions Peterborough firms raise most. The blog goes further, and you can message the team from the contact page.
Prefer to talk to someone? Call our Peterborough line on 01733 930230.
Tell us how calls run in your business and what slows your team down, and we will send back one plan at one clear price.
Once you approve the plan, our engineers install your phones, port the 01733 numbers and walk your team through everything, then support each of your sites across the East of England.
Our UK-based team is available Monday to Friday, 9am to 5.30pm.
Reviewed by Aaron Barrowman, Engineer at Blake Telecom
Aaron is one of the engineers who plan, configure and support the business phone systems we supply. He checks the technical detail on this page against the way our systems are set up for customers.
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