Professional services firms run on good conversations. Since 2004 we have supplied phone systems for professional services that route client calls properly, work from anywhere, record what matters, link to your CRM and keep you reachable when things go wrong.
For most practices, the phone is still where new clients make first contact and where existing clients turn when something really matters.
A solicitor taking instructions, an accountant chasing a filing deadline, a consultant coordinating a project and a recruiter matching candidates all need the same thing: calls that reach the right person quickly.
Your team may be split between the office, home and client sites. They work in CRM or practice management software and handle confidential information, often all at once in your busiest weeks.
Blake Telecom supplies cloud phone systems that bring calling, collaboration, recording and integrations together, set up around the way your practice actually works.
Professional services covers a wide range of firms. A solicitor works very differently from an architect, recruiter or consultant. Yet most share the same pressures: client trust, confidential conversations and busy phones.
A single call can carry instructions, advice, decisions or commercially sensitive detail. Your phone system should make those conversations easy to handle and, where appropriate, easy to record.
Professional firms hold information that only authorised people should see. Your phone system should fit within your wider approach to security, access control and information management.
New enquiries, existing clients, suppliers and colleagues often call at the same moment. Intelligent call routing, queues and an auto attendant stop important calls slipping through.
Call recording gives you a reliable record of important conversations with clients, colleagues and third parties.
Some firms record calls to meet regulatory or contractual requirements. Others use recordings for training, quality checks, governance or settling a disagreement about what was agreed.
Blake Telecom’s VoIP call recording keeps calls in warm storage for 30 days as standard, extendable to 180 days, with cold storage packages for up to 10 years.
Important: Which calls you record, and for how long, depends on your professional body and your duty of confidentiality, such as the SRA Standards and Regulations for solicitors. Agree who can access recordings, and follow ICO guidance and your own policies.
Every feature can be set up around the way your team works, from everyday client calls to recording, integrations and a plan for when things go wrong.
Send each caller to the right person, team or department, following the rules your firm sets.
Keep busy periods under control with queues and announcements, and reception never has to leave a client ringing.
Record the conversations that matter, for training, quality checks, governance or your professional body’s rules.
Staff can use the business number on a laptop or mobile, in the office, at home or with a client.
Calls are linked to client records, meaning your team spends less time typing up who rang and why.
If your firm already works in Teams, you can make and take client calls there too.
Get a short written summary of key points and actions after suitable calls, which cuts down on note taking.
If the office is out of action, calls can switch to mobiles or another site so clients still get through.
Features are chosen to suit your practice, and you can add more as your firm grows or your needs change.
A client call rarely ends when you hang up. Someone usually needs to update a record, write up notes, set a task or brief a colleague.
CRM integration and AI-generated call summaries take care of much of that routine admin, while your team stays in control of what is recorded, used and kept.
A client rings your usual business number.
Where supported, CRM integration brings up the client’s record as the call arrives.
If recording is switched on, the call is kept in line with your retention policy.
AI-generated summaries capture the key points and actions once the call ends.
For illustration purposes only. Screens are examples and do not show real systems or data.
Most professional services firms do not need a full contact centre, but many benefit from having calls, meetings and messages in one place. If your enquiry line grows, the same platform can grow with it.
Talk to us about your contact centreUCaaS puts business calling, video meetings, messaging and presence into one cloud service. It suits firms with hybrid teams, several offices or staff who often work away from the main office.
CCaaS adds contact centre tools such as call queues, skills-based routing and reporting for firms handling larger volumes of calls. It suits busy enquiry lines, support teams and recruitment desks that need more visibility and control.
Plans start from £8.99 a month per user. A small practice can begin with a handful of users and add fee earners as the firm grows, and moving your current numbers across is free.
What you pay depends on the number of users, the features each team uses, such as recording or CRM links, and your broadband. You can see typical figures on our pricing page, or ask us for a clear quote.
Every practice uses the phone a little differently, depending on its size, services and people. Firms giving regulated financial advice can read about call recording rules on our page about phone systems for financial services.
We support solicitors and accountants near the courts on Chichester Street with a business phone system in Belfast.
We also work with practices around Albyn Place in Aberdeen, the Colmore Business District in Birmingham, Bangor’s High Street and Duke Street in Barrow-in-Furness.
Give solicitors, fee earners and support teams calls that reach the right person, with mobile working, recording options and a fallback if the office is unavailable. Read more about legal phone systems for law firms.
Handle the January rush and year end deadlines without leaving clients on hold. VoIP for accountants lets your team take client calls from the office, from home or at a client’s premises.
Keep consultants and client teams connected at the office, on a client site or at home, with one business number, video meetings and messaging in the same app.
Manage calls with candidates, clients and employers using routing, queues, CRM integration and reporting that shows how busy each desk really is.
Route enquiries to the right negotiator, branch or team, even when nobody is sitting in the office.
Connect project teams, offices and staff on site, and clients will always reach someone who knows their project.
Give account managers and creative teams a business number that works alongside the collaboration tools they already use.
Handle sensitive conversations with care, with recording options, remote working and call routing that adapts as workloads change.
Not every firm needs to start from scratch. Where practice phone equipment still earns its place, SIP trunking can connect it to digital calling while you move in stages.
We will tell you honestly what makes most sense: SIP trunking, a hosted PBX or a full move to a cloud PBX in secure data centres.
Fee earners can then work from home, the office or court, which makes hybrid working simple. For disaster recovery, calls can switch to business mobiles if a building is closed.
Full fibre gives you the speed and consistency for cloud calling, video meetings and everyday business software.
Explore fibre broadbandFor smaller offices, FTTC or SoGEA broadband handles cloud calling alongside the software your team uses every day.
See FTTC and SoGEA broadbandDedicated and uncontended
A leased line gives your firm its own dedicated connection, with speeds that do not dip at busy times.
Find out about leased linesWe look at your broadband and your phone system together, because a problem with one usually shows up in the other. Ask us about business broadband.
No two practices run the same way, which is why we start by listening. Before any technology decisions are made, we want to understand how your firm actually works day to day.
We find out who calls your firm, who answers, and where your people actually work during the week.
If recording, retention or access rules apply to your profession, we build them into the design from the very start.
Illustration only. The business, callers, numbers and times are examples, not a live system.
We plan call routing, user access, mobile working, recording and integrations around the way your firm really operates.
Your phone system should adapt easily as your practice grows, working patterns change and new requirements appear.
The aim is simple: a phone system that suits how your people work today and can grow with your practice tomorrow.
Practices often ask for evidence before they sign. The platform behind our systems won two Gold awards in 2026 and took Leader status in the 2025 GigaOm Radar, and Blake Telecom holds a Corporate Vision title.
Customer Service Team of the Year
The 24th American Business Awards, in April 2026, honoured the platform with this title as well as two Silvers, a Bronze and Gold for Achievement in Management.
Product UX
Gold in April 2026 went to the platform’s mobile workspace, which brings calls, video meetings and team chat into a single screen.
Contact Centre as a Service
A Leader and Fast Mover in the 2025 GigaOm Radar for CCaaS, where analysts compared contact centre platforms on what they offer and how fast they improve.
The awards belong to the platform we supply. Independent reviews from its users are published on Gartner Peer Insights.
Clients entrust practices with confidential matters, so questions about data, call recording and payments are fair ones. Here are the answers.
Certified Platform. Certification covers ISO 27001, ISO 27017 and SOC 2, with Cyber Essentials too, and personal data is processed under UK GDPR.
Secure Card Payments. Fees collected by phone can go through PCI DSS compliant payments, leaving card numbers out of the call and its recording.
Recording and Retention. Recording can be limited to chosen fee earners or teams with VoIP call recording. Each call is held in 30 days warm storage, extendable to 180 days, with cold storage up to 10 years.
UK Data Residency. Matters stay private, with UK data centres for client data and encryption on video meetings from end to end.
Practices have relied on us for business communications since 2004. One UK-based team plans the move, tests everything first and looks after every office once you are live.
Blake Telecom have been supplying our business communications for well over 10 years. We have found both their systems and support to be fully robust, and they have given an excellent service throughout, with value for money for their products. Their approach to helping our business has always been excellent from every aspect and I would highly recommend their services.
Blake Telecom have been paramount to the growth of our business by continuing to offer our business the very highest level of service. The equipment we have been supplied has been extremely flexible, allowing us to adapt as our needs change. Blake Telecom’s knowledge and expertise have been very professional, and we look forward to working together on our future projects.
Blake Telecom have revolutionised the way we operate. They have gone the extra mile in making the setup process painless, and it was easy to install. Any questions are dealt with quickly and efficiently, and the staff are a pleasure to deal with. I truly wish we had found them years ago. We recommend Blake Telecom to many of our suppliers and even customers whenever we can.
When we moved to rural office space, without the benefit of reasonable broadband speed or any telephony services in place, Blake Telecom directed us to alternatives, and the solution we have is excellent. 4G Wi-Fi VoIP serves our current needs and situation perfectly. The team were succinct in their explanation of what we could achieve, providing something promptly and getting this set up with minimum fuss and delay.
It depends on your work and on any rules set by your professional body. Many firms record calls anyway, for training, quality checks, governance or a clear record of client instructions if there is ever a dispute.
Look for reliable call routing so clients reach the right fee earner, call recording with sensible retention, secure mobile working and a plan for when the office is unavailable. Our guide to phone systems for solicitors covers this in more detail.
An internet phone system, or hosted phone system, replaces the cabinet in the office with a service in secure data centres. Partners and staff make and take calls through cloud communications on a desk phone, laptop or mobile.
One UK-based team handles changes, new starters and support. It has supplied business telecoms to professional firms since 2004, and answers questions without passing you between suppliers.
Yes. Fee earners, consultants and support staff can make and take calls on desk phones, laptops and mobiles using the business number. Clients see the same number wherever your team is working.
Usually, yes. Most business phone numbers can be moved to a new system, depending on the number type and eligibility. We manage the transfer as part of your move, and callers notice no change.
In many cases, yes. Integration links calls to client records in your CRM or practice management software. Exactly what you get depends on the software you use, and we will confirm it before you commit.
Calls can be diverted to mobiles or another number agreed in advance, and clients can still reach you. The right setup depends on your connectivity and wider business continuity plans.
Recordings are kept in warm storage for 30 days as standard, which can be extended to 180 days. Cold storage packages are available for up to 10 years if your retention rules require it.
It depends on how many users you have, the features you choose and your connectivity. Our VoIP pricing page sets out the options, and we can prepare a tailored quote for your practice.
Often, yes. SIP trunking can connect compatible existing equipment to modern digital calling, allowing you to upgrade without replacing everything straight away.
Yes. We also supply fibre broadband, business broadband and leased lines, meaning your phone system and connectivity can be planned and supported together.
Replacing an old system, moving to the cloud or looking for better client call handling? We will talk you through the options in plain English and suggest a setup with a clear quote.
When you are ready, we configure everything around your teams, transfer your numbers and show your staff how it all works.
Our team is available Monday to Friday, 9am to 5.30pm.
Reviewed by Aaron Barrowman, Engineer at Blake Telecom, on 22/10/2026.
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