Some teams work from a unit on Markham Vale, others from an office near the Crooked Spire. Blake Telecom connects their desk phones, mobiles and home workers through one cloud phone system. Calling, video meetings and contact centre tools come from the same place.
Your 01246 number normally ports across, and sites in Chesterfield, Staveley and Dronfield can all run on one system. Firms usually begin with queues and call recording, then bring in Microsoft Teams calling or AI call summaries as they grow.
Talk to our UK-based team on 01246 956606.
Call it VoIP, cloud telephony or a hosted PBX. Your phone service runs over the internet connection you already pay for.
Calls, team chat and video meetings sit together in one app on your laptop and mobile, and desk phones ring on the same number.
When a customer rings your 01246 number, the member of staff who picks up can chat with a colleague, hand the call to someone at Markham Vale or pull the team into a quick meeting without switching tools. AI summaries record what was agreed, which saves writing it up afterwards.
Working with us as your VoIP provider in Chesterfield means the system is built and tested before go-live, your 01246 numbers are moved for you and one UK-based team supports you afterwards.
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AI summaryFor illustration purposes only. Screens are examples and do not show real systems or data.
For illustration purposes only. Screens are examples and do not show real systems or data.
We support distribution and engineering firms on Markham Vale, shops around the market and offices at Chesterfield Waterside, along with businesses in Dronfield, Staveley, Bolsover and Clay Cross. Each business phone system in Chesterfield we set up follows the way that team works.
With a business phone system in Chesterfield, sites around the town can share one 01246 number and one phone directory. A call to your town centre office can be answered in Staveley or passed straight to a colleague in Clay Cross.
The first questions are practical: who answers, where people are based and what software they use day to day. Choosing between phone systems in Chesterfield should be easy to follow, and we keep it that way.
Read about the features of a business phone system in Chesterfield further down.
Your 01246 number is part of how customers find you. Where porting is available, it moves onto the new cloud system on a date agreed with you.
From then on, it can ring handsets, laptops and mobiles together, and callers still see your Chesterfield number.
VoIP is short for Voice over Internet Protocol, which means calls travel over the internet rather than a copper phone line.
Callers can’t tell the difference, and firms from the town centre to Markham Vale have been switching to VoIP phone systems in Chesterfield because of it. Our guide to what VoIP means explains the rest.
UCaaS stands for Unified Communications as a Service. It brings calls, video meetings, messaging and your staff directory into one app. Our UCaaS page explains more.
CCaaS stands for Contact Centre as a Service and suits teams that spend most of their time with customers.
Think queues, routing by skill, live wallboards and a score for each call. The full list sits on our UCaaS and CCaaS solutions page.
| Compare | UCaaS | CCaaS |
|---|---|---|
| Suited to | All members of the team | Staff who handle lots of customers |
| Core purpose | Day-to-day calls and collaboration | Queuing and measuring enquiries |
| Typical tools | Calls, video, chat and voicemail | Queues, routing, wallboards, scoring |
| Channels | Voice, video and messaging | Voice, email, chat, SMS, social media |
| Reporting | Call records and usage | Live queue and agent data |
| Common users | Offices, warehouses and shops | Service desks and order lines |
For most Chesterfield firms, UCaaS is the natural place to start, covering calls, video and chat. When enquiries grow, contact centre tools are added on the same system rather than a new one.
Not sure which one your team needs? We’ll talk it through with you.
Call 01246 956606or request a quoteWarehouses on Markham Vale, shops near the market and Waterside offices each work the phones in their own way, and we pick features to suit your hours. Voicemail to email, business texts and a colleague availability light are optional.
Callers hear a brief recorded menu and choose sales, accounts or the warehouse themselves.
Busy periods put callers in an orderly queue. You decide how long they wait, what they hear and when the rules change.
Routing rules you set decide if a call goes to one person, a whole team or another site.
The app puts your business number on laptops and mobiles, which is useful for staff visiting customers around Derbyshire and South Yorkshire. Business mobiles are available too.
Recordings help with training, disputes and compliance. They sit in warm storage for 30 days, extendable to 180 days, with cold storage for up to 10 years.
With a supported CRM, the caller’s record opens on screen as the phone rings.
Already using Microsoft Teams? Direct routing lets staff handle 01246 calls without leaving Teams.
Our UK-based support team is on 01246 956606. They manage the platform and make changes whenever you need them.
The platform runs on infrastructure certified to ISO 27001, SOC 2 Type II and Cyber Essentials Plus. For more, see the NCSC overview and IASME’s certification guide.
For illustration purposes only. Screens are examples and do not show real systems or data.
Chesterfield Royal Hospital, local retailers and M1 distribution firms all run busy phone lines. If your own volumes keep rising, queues and a live wallboard can be switched on without changing platform.
Supervisors see how many callers are waiting and the longest wait. Service levels and agent status update as calls come in. Our contact centre solutions page explains how.
Talk to us about your contact centreFor illustration purposes only. Screens are examples and do not show real systems or data.
Phone, email, web chat and social enquiries join a single line-up, and agents answer them in order.
Callers are routed to the person with the right skills, not just the next free line.
Supervisors watch waiting times on a live screen and can drop into a call to help.
Call history shapes your rotas, and scoring shows where extra coaching would pay off.
Order updates and reminders go out to customers in bulk, keeping agents free for incoming calls.
Suggested answers appear on screen while a call is live, helping newer staff.
Need to check what was agreed on a call last month? Search the recordings and play the call back.
An AI receptionist handles routine questions and routes callers, and summaries of each call are written automatically.
Changing phone systems while you trade needs planning, which is why we agree users, numbers, connections and opening hours with you first.
Our first job is to understand how your phones are used today and where each call should end up.
We build each user, group and call route remotely and check them before anything ships.
Handsets arrive programmed and work as soon as they’re connected.
Porting happens on the day you pick, and incoming calls don’t stop.
A short walkthrough shows your team the features they’ll use most.
Most of the work happens before delivery, which keeps the changeover itself quick. We deal with the technical side throughout.
Chesterfield sits beside the M1, and Markham Vale at junction 29a has grown from a former colliery into a business park with around 70 firms and more than 2,700 jobs.
Alongside it are the £340 million Chesterfield Waterside scheme, Chesterfield Royal Hospital at Calow, a busy market and the visitors drawn by the Crooked Spire and the Peak District. We shape each system around the work it has to do.
Financial advisers and accountancy firms can keep recordings of client calls for years and route calls securely.
Financial services phone systems →Solicitors and estate agents in the town centre get direct dials, client call history and evening routing.
Professional services phone systems →Software and digital businesses around Chesterfield and Dronfield can make calls from Teams or the app.
Technology services phone systems →Queues, skills routing and live reporting for customer service and order-handling teams.
Contact centre phone systems →Surgeries, dentists and care homes can queue the morning rush, play a message when closed and record calls.
Healthcare phone systems →Ring groups and mobile apps keep production staff in Staveley and Sheepbridge within reach.
Manufacturing phone systems →Engineers take the company number with them on their mobiles, across Derbyshire and into South Yorkshire.
Engineering phone systems →Queues and routing for warehouses and hauliers on Markham Vale, close to the M1.
Logistics phone systems →Flexible calling for agencies, photographers and event teams around the town.
Media phone systems →Hotels, pubs and attractions welcoming Peak District visitors can run booking lines with a simple welcome menu.
Hospitality phone systems →Tell us what your team does and we’ll suggest a business phone system in Chesterfield that fits your sector.
Call 01246 956606or request a quoteMany Chesterfield businesses work up and down the M1, with customers in Sheffield, depots on Markham Vale and staff living across North Derbyshire.
A business phone system in Chesterfield links those sites and people on one directory, with the right number for each market you serve.
Add a 0114 number alongside your 01246 line. Sheffield customers then ring a local number that your Chesterfield team answers.
Offices in town and units on Markham Vale share one directory, and calls pass between them in a single click.
Greetings and call routes can follow warehouse shift patterns, with a separate route for early starts and weekends.
A single UK-based team supports all your sites, from Chesterfield and Staveley to Dronfield and beyond.
Working elsewhere in the region? We also support firms in Sheffield, Nottingham and Worksop.
Derbyshire and South Yorkshire codes
Chesterfield 01246 · Sheffield 0114 · Matlock 01629 · Mansfield 01623
For illustration purposes only. Screens are examples and do not show real systems or data.
There’s no fixed price list. We price each system on its size, the features chosen and the connection already in place. Our pricing page covers the options, and we can talk them through with you.
One team is responsible for everything, from porting and installing your business phone system in Chesterfield to the support that follows.
We plan and test the system, move your 01246 numbers and keep supporting you once you’re live.
Our small UK-based team keeps advice clear and recommends only what you need.
Google reviewers score us 4.9 out of 5 on average. Several of their comments appear below.
More and more telephone systems in Chesterfield now run in the cloud, and it usually comes down to three things.
Hybrid working. Someone answering on the mobile app at home in Brimington gets the same number, contacts and call history as a colleague at the office.
Business continuity. When the office loses power or its line, your phones don’t. Incoming calls divert to mobiles or a second site, which is disaster recovery without a spare system.
Voicemail to email. Miss a call and the message lands in your inbox, ready to play on a laptop or phone wherever you are.
For illustration purposes only. Screens are examples and do not show real systems or data.
Staff at a desk near the market, at Markham Vale or working from home in Dronfield can all answer your 01246 number through the mobile or desktop app.
Customers see your Chesterfield business number when you ring them, not a personal mobile, which keeps things professional.
The awards below were given to the cloud platform behind our business phone systems, not to Blake Telecom itself. You can read verified user reviews of that platform on Gartner Peer Insights.
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Recognition within Gartner’s independent research into Unified Communications as a Service.
Chesterfield customers can call our UK team on 01246 956606 and speak to the people who configured their system.
Our engineers can fix almost all Chesterfield phone system problems remotely. Should a site visit be needed, we’ll book one in.
Blake Telecom started moving businesses off copper lines in 2004. If your internet also needs attention, business broadband or a leased line can be supplied alongside the phones.
The old analogue network switches off on 31 January 2027. Before then, check anything still plugged into a phone line: alarm diallers, lift phones, door entry and card machines as well as desk phones.
With cloud calling, your calls use broadband, and routing, voicemail and the apps are ready to use straight away.
We’ll run a check on your broadband, find any kit still tied to copper and time the move around your staff. Eligible 01246 numbers normally transfer too, and alarm or card-machine suppliers can confirm their own steps.
Fixed lines with hardware on your premises
✕ Tied to a physical line at one address
✕ Standard call audio only
✕ No mobile or desktop apps
✕ Video calling needs a separate tool
✕ No transcription or AI features
✕ Adding users often means an engineer visit
Ageing hardware and rising maintenance
Hosted over broadband, on any device
✓ Works anywhere with a connection
✓ High-definition audio where the connection allows
✓ iPhone, Android, PC and Mac apps
✓ Video meetings available
✓ AI call transcription available
✓ Users can be added online
No phone hardware to maintain on your premises
Director
Blake Telecom have been paramount to the growth of our business by continuing to offer our business the very highest level of service. The equipment we have been supplied has been extremely flexible allowing us to change needs. Blake Telecom’s knowledge and expertise has been very professional and we look forward to working together on our future projects.
Director
Blake Telecom have been supplying our business communications for well over 10 years. We have found both their systems and support to be fully robust and they have given an excellent service throughout with value for money for their products. Their approach to helping our business has always been excellent from every aspect and I would highly recommend their services.
Director
Blake Telecom have revolutionised the way we operate. They have gone the extra mile in making the setup process painless and it was easy to install. Any questions are dealt with quickly and efficiently, and the staff are a pleasure to deal with. I truly wish we found them years ago. We recommend Blake Telecom to many of our suppliers and even customers whenever we can.
Director
We support businesses across the town, from the market and the Crooked Spire to Chesterfield Waterside, Sheepbridge and Whittington Moor.
Outside the town, we also cover Markham Vale, Staveley, Dronfield, Clay Cross and Bolsover, setting up and managing each system remotely.
Working in Sheffield as well? Our business phone system in Sheffield page covers the city.
Call 01246 956606The town centre and market, Chesterfield Waterside and the surrounding neighbourhoods.
Wingerworth, Walton and Holymoorside, plus Clay Cross to the south.
The M1 side of the borough, including Staveley, Barrow Hill and Bolsover.
Towns between Chesterfield and Sheffield.
Below are the questions we hear most from Chesterfield businesses. Can’t see yours? Try our blog or get in touch.
Rather talk it through? Call 01246 956606.
Tell us what your phones do now and what frustrates you about them, and we’ll put forward a practical setup with a clear quote.
Once you say yes, we handle installation, porting, staff training and ongoing help. The same applies if you’re replacing an old system, moving off ISDN or adding a Sheffield number.
Our UK-based team is available Monday to Friday, 9am to 5.30pm.
Written by Glenda Jackson, Designer at Blake Telecom
Glenda designs and writes Blake Telecom’s guides to business phone systems. She works alongside the engineers who plan, configure and support every system we supply, so the detail on this page is checked by the people who do the work.
Set up your new VoIP phone system, fully working today, including a new number and programming.
Moving to rural office space, without the benefits of reasonable broadband speed, and without telephony services include, Blake Telecom directed us to alternatives and the solution we have is excellent. 4G Wi-Fi VoIP, serving our current needs and situation perfectly. The team were succinct in his explanation of what we could achieve, providing something promptly and getting this set up with minimum fuss and delay.