A missed call is a missed opportunity, whatever kind of Nottingham business you run. Calls need to reach the right person fast, whether they’re at their desk, working from home, or out seeing clients across the city.
Blake Telecom builds modern hosted telephone systems for Nottingham businesses, bringing VoIP, call management, mobile working and flexible communications together on one platform.
A phone line tied to a single building on King Street or in the Lace Market makes less sense than it used to. Teams now split their week between the office, home and client sites across the city, and the phone system needs to keep up with that.
Cloud telephony runs over your existing internet connection rather than a physical line into the building, so calls, voicemail and call routing all move with the person rather than staying fixed to a desk.
That flexibility matters as a Nottingham business grows, staff come and go, and more of the team works remotely.
A phone system earns its place by doing more than ringing when someone calls. It should route enquiries to the right person, follow your team when they’re out on site, and make a small Nottingham business sound properly organised from the first ring.
A one-person office and a fifty-person operation both get a business phone system in Nottingham shaped around how they actually work, rather than a fixed set of features everyone has to fit into.
Features available can include:
• Auto attendant
• Call queues
• Call routing
• Ring groups
• Voicemail
• Call forwarding
• Call recording
• Business SMS
• Desktop and mobile applications
• Presence and availability
• CRM integration
• Microsoft Teams integration
• Contact centre features
What matters is not how long that list is. It is whether the features you actually use solve a real problem for your business.
VoIP carries voice calls over an internet connection rather than a traditional phone line. On its own, that’s just the transport layer.
A proper business phone system builds on top of it: call management, routing, voicemail, automated answering and the other features a business actually needs day to day.
That distinction matters when comparing providers: a basic VoIP line on its own will not give you hunt groups, call queues or voicemail to email without the platform built around it.
You’ll also see the terms Hosted PBX and Cloud PBX used when comparing systems.
A PBX is what manages your internal extensions and outside calls. On a traditional setup, that equipment lives on your premises, in a cupboard somewhere gathering dust.
A hosted or cloud PBX moves that job off site entirely, which makes it far simpler to manage users spread across several locations.
If you’re replacing an ageing phone system, a hosted PBX is usually the most practical way onto modern cloud communications, without needing hardware sitting in the building.
UCaaS, short for Unified Communications as a Service, pulls voice, messaging, video and presence into one cloud-based service instead of several separate tools.
CCaaS, or Contact Centre as a Service, goes a step further for businesses handling higher call volumes, adding agent management, queues, routing and reporting.
| Compare | UCaaS | CCaaS |
|---|---|---|
| Built for | Your whole team | Customer service and sales teams |
| Main job | Everyday calling, meetings and chat | Handling high volumes of customer contact |
| Typical tools | Business calling, video, messaging, voicemail to email | Call queues, skills based routing, wallboards, quality monitoring |
| Channels | Voice, video and chat | Voice plus email, web chat, SMS and social media |
| Reporting | Call activity and usage | Real time dashboards and agent performance |
| Ideal for | Offices, trades, retailers and professional firms | Support desks, booking lines and busy sales teams |
A full contact centre isn’t for everyone. Plenty of smaller Nottingham businesses get everything they need from a standard hosted phone system, while larger teams often grow into UCaaS or CCaaS as call volumes rise.
Not sure which one fits your business? Let us know your user numbers and call volumes, and we’ll help you work out the right option.
No two businesses use their phones the same way. The right system lets you pick the features that actually match how your team works day to day.
An auto attendant greets every caller and routes them to sales, accounts or support without a person needing to pick up first, so callers reach the right team faster.
When things get busy, call queues hold callers in an orderly line and distribute them according to whatever rules you’ve set for your team.
Calls can be sent to people, departments, offices or wherever else you need them, based on your business hours, who’s actually available, and whatever rules you set up.
Depending on your plan, your team can pick up calls through an app on their laptop or phone, so being away from the desk doesn’t mean being unreachable.
Call recording is available where you want it, useful for training, reviewing conversations, or just keeping a proper record. Blake Telecom holds recordings for 30 days as standard, with cold storage stretching to 10 years if you need it.
With the right integration, customer records and call history sit alongside the tools your team already uses, so communication doesn’t happen in a separate silo.
Already running Microsoft Teams? Business calling can plug straight into it, depending on how you’ve set things up.
Call 0115 773 1010 and you’ll reach a UK based support specialist who knows Nottingham businesses, not a generic call queue.
Security is not optional for any Nottingham business handling client calls and data. The underlying platform is certified to ISO 27001, SOC 2 Type II and Cyber Essentials Plus, with TLS encryption applied to every call. The NCSC guidance on Cyber Essentials Plus covers what that certification actually means.
A standard business phone system isn’t always enough. Handling a high volume of customer calls usually means you need a proper contact centre setup, with tools for queues, agents, routing, reporting and tracking every interaction.
What you actually need comes down to team size, call volume and how your customers prefer to get in touch.
If a standard system won’t cut it, get in touch and we’ll talk through what would.
Many Nottingham business phone systems can be configured remotely, reducing the need for an engineer to work on site, so your business phone system in Nottingham is usually set up with minimal disruption to your working day.
We talk through your users, sites, existing numbers and how calls actually flow through your business today.
Everything gets configured against what we’ve agreed: users, routing, greetings, voicemail and whichever features you’ve chosen.
Handsets and apps are set up in advance, so your team knows exactly what to expect on day one.
Keeping your existing numbers? We handle the porting as part of the switch. Timing depends on what’s being transferred.
Once everything checks out, your new system goes live and our support team stays on hand afterwards.
Blake Telecom supports organisations across Nottingham and the wider East Midlands with hosted business telephone systems.
From businesses around Old Market Square and King Street to creative workspaces in the Lace Market and Hockley, our systems can support businesses working from one location or multiple sites.
We also support organisations in Beeston, West Bridgford, Arnold, Hucknall and Mansfield, and anywhere else your teams operate across different locations.
Since 2004, the Blake Telecom team has genuinely worked hands-on with telecoms deployments of every size and complexity.
Your new telephone system is planned around your users, numbers and existing setup, so the move to modern business communications feels straightforward rather than disruptive.
Your business number works from whichever compatible desk phones, computers or mobile devices you choose, depending on the system and devices selected.
Going live isn't the end of the relationship. We stay on hand for changes, questions and whatever your telephone system needs going forward.
The number follows the person, not the desk, so a call to your Nottingham line reaches the right team member wherever they happen to be working that day.
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Support doesn’t stop once your business phone system in Nottingham goes live. User issue, call routing tweak, faulty handset or a bigger change, Blake Telecom is on hand.
Ongoing management should be simple, and support stays available as your needs change.
Every business has different requirements, so the right solution for your business phone system in Nottingham depends on users, features, numbers, devices and connectivity. Visit the pricing page or call 0115 773 1010 to talk through your requirements.
Since 2004, Blake Telecom has kept Nottingham businesses talking, across telephone systems, VoIP, hosted telephony, broadband, mobile and everything in between.
Openreach is retiring the UK’s traditional PSTN telephone network, with a target date of 31 January 2027. Any Nottingham business still on analogue or ISDN lines should start reviewing its setup well before then.
This affects more than just desk phones. Payment terminals, alarm systems, lift lines and other connected equipment can all still be running over the old network without anyone realising.
Switching to a hosted system gets you off the old network entirely, and your existing numbers can usually move across with you through standard porting.
Not sure if your setup is affected? Get in touch and we can talk through what you’ve got. Full official guidance is available from the UK transition from analogue to digital landlines at GOV.UK.
Fixed lines, hardware on your premises
✕ Tied to a physical line at one address
✕ Standard call audio only
✕ No mobile or desktop apps
✕ Video calling needs a separate tool
✕ No transcription or AI features
✕ Adding users means an engineer visit
Ageing hardware, rising maintenance
Hosted over broadband, any device
✓ Works anywhere with a connection
✓ HD voice on every call
✓ iPhone, Android, PC and Mac apps
✓ Video meetings built in
✓ AI call transcription included
✓ Add users the same day, online
Reliable uptime with proactive monitoring
Director
Moving to rural office space, without the benefits of reasonable broadband speed, and without telephony services include, Blake Telecom directed us to alternatives and the solution we have is excellent. 4G Wi-Fi VoIP, serving our current needs and situation perfectly. The team were succinct in his explanation of what we could achieve, providing something promptly and getting this set up with minimum fuss and delay.
Director
Blake Telecom have been supplying our business communications for well over 10 years. We have found both their systems and support to be fully robust and they have given an excellent service throughout with value for money for their products. Their approach to helping our business has always been excellent from every aspect and I would highly recommend their services
Director
Blake Telecom have revolutionised the way we operate.They have gone the extra mile in making the setup process painless and it was easy to install. Any questions are dealt with quickly and efficiently, and the staff are a pleasure to deal with. I truly wish we found them years ago. We recommend Blake Telecom to many of our suppliers and even customers whenever we can.
Director
Ready to see what a system built around your Nottingham business actually looks like? Get in touch and we’ll talk it through.
• Hosted business telephone systems
• Keep your existing business number where porting is possible
• Office, remote and mobile working options
• Call routing, queues and auto attendant
• Call recording available
• Microsoft Teams integration available
• Business broadband and connectivity options
• UK-based business telecoms support
Anything not covered above, our blog has more detail, or you can just get in touch and ask us directly.
Whatever size your business phone system in Nottingham needs to be, from a single office near Old Market Square to a full contact centre spanning the East Midlands, Blake Telecom handles the configuration, the delivery, the number porting, the onboarding and everything after. Explore our full range of business phone systems, then call 0115 773 1010 or contact us online.
Our UK based team is available Monday to Friday, 9am to 5.30pm.
Author: Glenda Jackson. Last Reviewed: 04/08/2026
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Blake Telecom have been paramount to the growth of our business by continuing to offer our business the very highest level of service. The equipment we have been supplied has been extremely flexible allowing us to change needs. Blake Telecom's knowledge and expertise has been very professional and we look forward to working together on our future projects.