A precision engineer on the Advanced Manufacturing Park, a design studio in Kelham Island and a lettings agency in Broomhill can share one cloud business phone system in Sheffield. Desk phones, laptops and mobiles in all three answer a single 0114 number.
Most existing 0114 numbers port across, and staff in Rotherham, Chapeltown and Stocksbridge join one Sheffield directory. Steel City firms usually start with queues and recording, then plug in Microsoft Teams once the team is comfortable.
Sheffield firms reach our UK help desk on 0114 550 8222.
VoIP carries Sheffield calls over the broadband in your office or unit and lets the old copper line go. In South Yorkshire you will also hear it called web-based calling or hosted PBX.
Sheffield staff can take a call at the bench, the desk or on our app, and the app holds team chat and video meetings too.
As your VoIP provider in Sheffield, Blake Telecom handles the change from survey day to aftercare. Each handset is programmed and trialled before it heads up the M1, your 0114 numbers are ported, and a UK engineer stays on the end of the phone.
Team
YouSheffield office · 0114 line
Josh Wragg
Crookes · 0114 ••• ••30
For illustration purposes only. Screens are examples and do not show real systems or data.
For illustration purposes only. Screens are examples and do not show real systems or data.
Our Sheffield customers range from toolmakers in the Lower Don Valley and accountants near the Peace Gardens to software start-ups at Kelham Island and dentists in Ecclesall. A business phone system in Sheffield has to suit each of those days.
Our first questions are practical: who answers, which Sheffield works or office they sit in and what their screens already run. Picking from the phone systems in Sheffield should not eat up your week, and we keep advice brief.
Sites in Rotherham, Chapeltown and Stocksbridge can share one business phone system in Sheffield. Reception on Fargate can hand a caller to Rotherham in one click.
These features come up most with Sheffield firms.
An 0114 number tells callers your business belongs to the Steel City. When porting clears, we bring it over on a date Sheffield customers will not notice.
Porting your 0114 numbers across is free of charge.
After the switch, one 0114 call can ring a desk near the Peace Gardens, a laptop in Crookes and a mobile on the Attercliffe shop floor at once. Customers recognise the number when you call back.
An engineer on the AMP and a bookkeeper at home in Dore can both answer your 0114 number from the app.
Calls you make show your Sheffield business number, not a personal mobile.
VoIP (Voice over Internet Protocol) sends Sheffield calls over broadband and replaces copper landlines.
Calls sound sharp. VoIP phone systems in Sheffield now link works, offices and shops. Read our VoIP guide for the background.
Steel City teams on Unified Communications as a Service (UCaaS) can phone, video call, message and search colleagues from one app on the works floor or at home. Find out how it works on the UCaaS page.
Picture a customer in Rotherham ringing your business phone system in Sheffield about a late order.
From the same app, reception can message the works, transfer the caller to sales or open a video chat. An AI summary then logs the Sheffield team’s next steps.
Sheffield order desks, student lettings teams and sales lines that ring constantly often need CCaaS, which brings contact centre features.
With CCaaS, a South Yorkshire customer team gets holding queues, skills matching, live wallboards and graded calls. Sheffield firms can compare each tool on the UCaaS and CCaaS solutions overview.
6 members
AI summaryFor illustration purposes only. Screens are examples and do not show real systems or data.
| Compare | UCaaS | CCaaS |
|---|---|---|
| Suited to | Everyone at the firm | Customer-facing teams |
| Core purpose | Daily calls and teamwork | Busy inbound lines |
| Typical tools | Calls, video, chat and voicemail | Queues, skill routing and scoring |
| Channels | Calls, meetings and messages | Voice, email, chat, SMS and social |
| Reporting | Call logs and usage reports | Wallboards and agent status |
| Common users | Works, offices and shops | Order desks, lettings teams and sales lines |
Sheffield firms usually start on UCaaS. As a Sheffield team grows, contact centre tools can be bolted onto the same business phone system in Sheffield without a new contract.
UCaaS or CCaaS for your Sheffield firm? We will explain the difference.
Call 0114 550 8222or request a quoteA cutlery maker in Neepsend, a physiotherapist in Nether Edge and a café on Division Street use a business phone system in Sheffield in very different ways. We only set up the tools each will use.
Callers to your Sheffield number get a quick welcome, then press one for sales, two for service or three for accounts.
At busy times, Sheffield callers hold in a queue. You pick the music, the longest wait and the message played after hours.
Routing rules point each Sheffield caller at the right person, team or second site, using your opening hours and the shift rota.
Reps visiting customers in Barnsley answer the Sheffield line on their mobiles. We can add business mobiles too.
Sheffield firms record calls to train staff, check quality and handle complaints. Each Sheffield call recording is held on warm storage for thirty days, extended to 180 on request, and then archived cold for ten years.
Connect a supported CRM, and the Sheffield customer’s file opens while the phone rings.
Direct routing brings your 0114 numbers into Microsoft Teams for Sheffield offices already using it.
Call 0114 550 8222 to speak to a UK engineer.
The platform runs on infrastructure certified to ISO 27001, SOC 2 Type II and Cyber Essentials Plus, and both the NCSC overview and IASME’s guidance explain what those schemes cover.
For illustration purposes only. Screens are examples and do not show real systems or data.
Sheffield’s universities, landlords and retailers run large phone teams. When a Sheffield service desk reaches that pace, your current Sheffield account takes on queues and a wallboard with no new contract.
A Sheffield wallboard puts queue length, the oldest waiting call, the day’s pick-up rate and free staff on one screen. The contact centre solutions page explains more.
Talk to us about your contact centreFor illustration purposes only. Screens are examples and do not show real systems or data.
Sheffield agents deal with phone, email, chat and social contacts without changing screens.
Each Sheffield enquiry lands with an agent trained on that subject.
Sheffield team leaders track live queues and can monitor a call, prompt the agent or take over.
Sheffield rotas match real call volumes, and quality scores show where coaching helps.
Sheffield customers get delivery updates in one go while agents keep talking.
Screen prompts guide new Sheffield agents through unusual calls.
Sheffield managers can search the call archive by date or number and replay any conversation.
An AI receptionist handles routine Sheffield calls, puts callers through and writes a short note.
Callers carry on as normal while the Sheffield system is prepared. First we collect your staff list, 0114 numbers, broadband and opening hours.
We review your current phones, your call flow and which Sheffield staff should answer.
Our engineers build each Sheffield user, group and route and test them before handsets ship.
Sheffield handsets arrive ready and ring once they are plugged in.
On the date you choose, your 0114 numbers transfer and Sheffield callers get through as normal.
We walk Sheffield staff through the handful of features they need daily.
Nearly all the set-up is done before the kit reaches Sheffield. The switch is quick, and Blake Telecom takes care of the settings.
Sheffield made its name in steel and cutlery, and advanced manufacturing still thrives around the AMP and the Lower Don Valley. Today the city also has two universities, a strong digital scene, health research and a busy retail and leisure sector.
Visitors come for the Peak District on the doorstep, the Winter Garden, the Crucible and events listed by Welcome to Sheffield. We design each Sheffield system around how that firm serves its customers.
Accountants, insurers and financial advisers in Sheffield get secure routing plus recordings that support FCA compliance.
Financial services phone systems →Solicitors and letting agents in Sheffield get personal lines, past client calls on record and diverts after the office shuts.
Professional services phone systems →Digital agencies at Kelham Island can phone clients via Teams or the Blake Telecom PC app from the studio, a co-working desk or home.
Technology services phone systems →Sheffield order desks and lettings teams can share a queue, route by skill and watch a live wallboard.
Contact centre phone systems →Sheffield surgeries, dentists and care providers can deal with Monday-morning demand, tell late callers the opening times and save recordings.
Healthcare phone systems →Production teams at the AMP and in Attercliffe answer through hunt groups or the Blake Telecom app.
Manufacturing phone systems →Service engineers covering South Yorkshire call customers from the firm’s 0114 number.
Engineering phone systems →Hauliers near the M1 and the Parkway get routing set around each driver shift.
Logistics phone systems →Crews at the Crucible and the Lyceum can answer Sheffield calls in rehearsal, at the stage door or at home.
Media phone systems →Restaurants and bars on Division Street can give diners a dedicated reservations number.
Hospitality phone systems →Firms in Sheffield export steel, software and expertise worldwide. Their people split time between works, offices, studios and home.
Blake Telecom gives those Sheffield teams a shared number and directory. A caller can be put through to a desk on Fargate, a works office in the Don Valley or a home office in Dore.
Sites in the city centre, Attercliffe and the AMP dial each other on short extensions and pass callers between sites in a click.
Engineers answer the 0114 line from the app, and the office can tell when they are at a customer’s works.
Each order, service or billing call reaches the right Sheffield desk first time.
Your Sheffield works and any branches further afield share a single UK support team.
Also working in Chesterfield or Leeds? See our Chesterfield and Leeds pages.
South Yorkshire dialling codes
Sheffield, Chapeltown and Stocksbridge 0114 · Rotherham 01709 · Barnsley 01226
For illustration purposes only. Screens are examples and do not show real systems or data.
Plans start from £8.99 a month per user, you can begin with a single user, and moving your existing Sheffield numbers across is free.
A Sheffield quote reflects headcount, chosen add-ons and your internet line. Our pricing page sets out example prices, and a Sheffield adviser can explain them.
From porting to aftercare, one Blake Telecom team runs your business phone system in Sheffield.
We plan and test your Sheffield system, move the 0114 numbers and stay in contact after go-live.
We are a compact UK business with clear advice, and Sheffield staff only see tools that help.
Scroll down for our Google reviews, with a 4.9-star average.
Three reasons come up most when Sheffield firms weigh up telephone systems in Sheffield.
Hybrid working. Working from Hillsborough, a sales coordinator answers the Sheffield line with the staff list and call log on screen.
Business continuity. If a Sheffield works loses its internet, calls carry on. They divert to mobiles or your city centre office, and no backup kit is needed.
Voicemail to email. Sheffield voicemails reach your inbox as recordings to hear between site visits.
For illustration purposes only. Screens are examples and do not show real systems or data.
Behind each Blake Telecom system is a cloud platform with a strong record of independent recognition, and you can find its awards below. You can also read verified user reviews of the platform on Gartner Peer Insights.
Customer Service Team of the Year
Won at the 24th American Business Awards in April 2026, alongside a second Gold for Achievement in Management, two Silver and one Bronze.
Product UX
Awarded in April 2026 for the platform’s mobile workspace, which brings calls, video, SMS and messaging apps into one screen.
Contact Centre as a Service
Named a Leader and Fast Mover in the 2025 GigaOm Radar for CCaaS, which compares contact centre platforms on features and pace of development.
Sheffield customers can call 0114 550 8222 and talk to the team that fitted their system.
Remote fixes sort most faults, and we dispatch an engineer to your Sheffield site when needed.
Blake Telecom has helped Yorkshire firms leave copper behind since 2004. For clear calls, Sheffield firms can take business broadband or leased lines alongside their phones.
Openreach will close the old analogue phone network on 31 January 2027. Works, offices and shops in Sheffield may still run alarms, lift lines, yard gates and card terminals over copper. Note each one now.
A hosted business phone system in Sheffield goes live with call routing, voicemail and apps ready on switch-over day.
We check the Sheffield connection, list kit still wired to copper and schedule the switch for a quiet shift. Eligible 0114 numbers normally port. Ask whoever services your alarms and card terminals what they require.
Fixed lines with hardware on your premises
✕ Tied to a physical line at one address
✕ Standard call audio only
✕ No mobile or desktop apps
✕ Video calling needs a separate tool
✕ No transcription or AI features
✕ Adding users often means an engineer visit
Ageing hardware and rising maintenance
Hosted over broadband, on any device
✓ Works anywhere with a connection
✓ High-definition audio where the connection allows
✓ iPhone, Android, PC and Mac apps
✓ Video meetings available
✓ AI call transcription available
✓ Users can be added online
No phone hardware to maintain on your premises
Director
Blake Telecom have been paramount to the growth of our business by continuing to offer our business the very highest level of service. The equipment we have been supplied has been extremely flexible allowing us to change needs. Blake Telecom’s knowledge and expertise has been very professional and we look forward to working together on our future projects.
Director
Blake Telecom have been supplying our business communications for well over 10 years. We have found both their systems and support to be fully robust and they have given an excellent service throughout with value for money for their products. Their approach to helping our business has always been excellent from every aspect and I would highly recommend their services.
Director
Blake Telecom have revolutionised the way we operate. They have gone the extra mile in making the setup process painless and it was easy to install. Any questions are dealt with quickly and efficiently, and the staff are a pleasure to deal with. I truly wish we found them years ago. We recommend Blake Telecom to many of our suppliers and even customers whenever we can.
Director
We support Sheffield firms from the city centre and Kelham Island to Attercliffe, Meadowhall, Hillsborough and the AMP.
Remote support also covers Rotherham, Barnsley and Chapeltown.
Based further south? Our business phone system in Chesterfield page covers North Derbyshire.
Call 0114 550 8222The city centre and inner districts.
Pitsmoor, Hillsborough and the Lower Don Valley.
Nether Edge, Broomhill, Ecclesall and Dore.
Mosborough, Chapeltown and Stocksbridge.
Here is what Sheffield firms ask us most. For more, see our blog or drop us a line from the contact page.
Rather talk? Call 0114 550 8222.
Explain how calls reach your Sheffield team and what slows them down. You will get one plan and one clear price back.
After you say yes, we fit the handsets, move the 0114 numbers and train Sheffield staff. After launch, our support reaches each South Yorkshire site.
Our UK-based team is available Monday to Friday, 9am to 5.30pm.
Written by Glenda Jackson, Designer at Blake Telecom
Glenda designs and writes Blake Telecom’s guides to business phone systems. She works alongside the engineers who plan, configure and support every system we supply, so the detail on this page is checked by the people who do the work.
Set up your new VoIP phone system, fully working today, including a new number and programming.
Moving to rural office space, without the benefits of reasonable broadband speed, and without telephony services include, Blake Telecom directed us to alternatives and the solution we have is excellent. 4G Wi-Fi VoIP, serving our current needs and situation perfectly. The team were succinct in his explanation of what we could achieve, providing something promptly and getting this set up with minimum fuss and delay.