If your team could use a business phone system in Durham that you can count on and adapt as you go, then have a chat with us. Our experts bring decades of experience, and they will help your callers feel looked after from the moment someone picks up.
Calls come through clear and go precisely where you want them. You can answer on a desk phone, in Microsoft Teams, on our app or on a laptop, at an office on Aykley Heads, a unit at Belmont Business Park or at home in Newton Hall.
Talk to us on 0191 323 9310.
Durham businesses rarely switch phone supplier, and when they do, the change should go without a hitch. A reliable VoIP provider in Durham leaves your 0191 numbers alone and keeps your team working through the move.
VoIP carries calls across the internet rather than an old copper line, and it is sometimes described as a cloud system or a hosted PBX. Your team can pick up wherever they are, from a desk set to the phone in their pocket.
Ask about free porting, handsets that come ready to use and who picks up when you ring for help. As your VoIP provider in Durham, Blake Telecom ports your numbers at no cost, programmes your phones before delivery and puts you straight through to the engineers who built your setup.
Team
YouDurham office · 0191 line
Adam Lowes
Framwellgate Moor · 0191 ••• ••53
For illustration purposes only. Screens are examples and do not show real systems or data.
For illustration purposes only. Screens are examples and do not show real systems or data.
We look after professional firms at Aykley Heads and Belmont, retailers around the Market Place and hospitality businesses welcoming visitors to the cathedral, and each business phone system in Durham we deliver is shaped around the people who use it.
We like to know who picks up, where your people are based and which tools fill their day. Choosing between phone systems in Durham should be straightforward, and we always skip the jargon.
Offices in Newcastle, Sunderland, Chester-le-Street, Consett and Spennymoor can all run on one business phone system in Durham. A caller who rings the Market Place office can be passed to Consett in a couple of clicks.
Head down the page to see the features Durham teams use most.
A 0191 number tells callers you belong in the North East. Where porting is possible, we bring the number across on a day you choose.
Porting your 0191 numbers across is free of charge.
From then on, one call can reach desk handsets, laptops and staff mobiles together, and your Durham number still shows when you ring your customers.
At a desk on Aykley Heads, visiting a client in Newcastle or working from home in Chester-le-Street, your staff can take calls on your 0191 number through the app.
Your Durham business number shows when your team calls out, never a personal mobile, and your customers always know who is calling.
VoIP, short for Voice over Internet Protocol, carries calls over the internet rather than an old copper line.
Callers notice no change at all, which is why offices from Aykley Heads to North Road now run on VoIP phone systems in Durham. The full story sits in our VoIP guide.
Unified Communications as a Service, or UCaaS, brings your calling, video, team messaging and directory together in one app. The UCaaS page goes into it properly.
Say a tenant rings your 0191 number about a repair to their flat.
The colleague on the line can message maintenance, pass the call to Aykley Heads or bring a manager in on video from one window, and AI writes a quick summary when the call ends.
Contact Centre as a Service, or CCaaS, is made for teams whose day revolves around customer conversations.
You get wallboards, queues, routing by skill and quality checks on calls, and each one is covered on the UCaaS and CCaaS solutions page.
6 members
AI summaryFor illustration purposes only. Screens are examples and do not show real systems or data.
| Compare | UCaaS | CCaaS |
|---|---|---|
| Suited to | Staff across the organisation | Teams dealing with the public |
| Core purpose | Routine calling and teamwork | Organising busy enquiry lines |
| Typical tools | Voice, video, chat and voicemail | Queues, routing, wallboards, scoring |
| Channels | Calls, video and instant messages | Calls, email, chat, texts and social |
| Reporting | Usage and call reports | Live queue and team statistics |
| Common users | Offices, clinics and shops | Enquiry desks and booking lines |
UCaaS is usually where a business phone system in Durham starts, handling day-to-day calls, meetings and chat. Contact centre tools can join the same system later, when things get busier.
Torn between the two options for your Durham office? Ring us and we will talk through both.
Call 0191 323 9310or request a quoteAn office on Aykley Heads, a café near the Market Place and a lettings agency on North Road all handle calls differently, and we match the features to how you work. Voicemail to email, texts from your business number and presence can all be added.
Callers hear a quick, friendly menu and choose the right department without being passed around.
On busy days, callers wait in turn, and you decide how long, what they listen to and when your out-of-hours message begins.
Your call rules send each call to a person, a team or another office.
With the app, your business number follows your staff onto laptops and phones as they travel around County Durham and Tyneside. We also offer business mobiles.
Recordings are useful for training, complaints and compliance. We hold them in warm storage for 30 days by default, up to 180 days if needed, and long-term cold storage runs to 10 years.
A supported CRM brings the caller’s account up on screen as the call arrives.
If your team lives in Microsoft Teams, direct routing puts your 0191 calls right inside it.
You can reach our friendly UK-based support team on 0191 323 9310, and they will make any platform changes you ask for.
Underneath, the infrastructure is certified to ISO 27001, SOC 2 Type II and Cyber Essentials Plus. For background, see the NCSC overview and IASME’s guidance.
For illustration purposes only. Screens are examples and do not show real systems or data.
Letting agents, tour and booking offices and student services teams in Durham often face busy lines. If your calls increase, we can add queues and wallboards on the same platform.
On the wallboard, your supervisors can follow waiting calls, the longest wait and today’s service level, and see which agents are ready.
Read our contact centre solutions page to see how.
Talk to us about your contact centreFor illustration purposes only. Screens are examples and do not show real systems or data.
Calls, emails, chats and social messages arrive in one shared inbox for your agents.
Skills routing sends each enquiry to the colleague trained to handle it.
Team leaders can see waiting times as they happen and support an agent mid-call.
Your call trends help you plan staffing, and call scores show where a little coaching would help.
Send appointment reminders and updates to lots of customers in one batch.
Helpful suggested replies appear during calls, which is a big help for new staff.
Not sure what was said on a call? Find the recording and listen again.
An AI receptionist answers common questions and puts callers through, and each call is summarised for you in writing.
A new phone system should never interrupt your working week. We agree your users, numbers, connection and hours with you before anything changes.
We start by getting to know how calls arrive today and where they should end up.
We set up everything remotely and test it before the equipment leaves us.
Your handsets are programmed before they leave us and spring into life once connected.
Your numbers switch over on a date you choose, with calls still coming in.
Your staff get a short, friendly demonstration of the features they need.
Nearly all the work is done ahead of time, the switch is brief, and our engineers handle the technical side.
Would you like these steps mapped to your own office? Let’s agree a date.
Call 0191 323 9310or request a quoteDurham is known for its castle and cathedral, which became a World Heritage Site in 1986, and for its university.
Alongside education and tourism, the city is home to Durham County Council, government offices such as HM Land Registry, legal and financial firms and a lively hospitality trade. We shape your phone system around the work it supports.
Financial advisers and accountants can keep call records for years and route client calls securely.
Financial services phone systems →Law firms near Old Elvet and estate agents on North Road can give staff direct numbers, look back at client calls and route evening enquiries.
Professional services phone systems →Tech firms and research spin-outs linked to the university can call from Teams or a laptop.
Technology services phone systems →Service desks get call queues, routing by skill and live reporting.
Contact centre phone systems →GP practices, dentists and care homes can manage the morning rush, play closed messages and record calls.
Healthcare phone systems →Ring groups and the mobile app keep production staff at Meadowfield and Tursdale within reach.
Manufacturing phone systems →Engineers out on site across County Durham, Tyneside and Wearside can call customers from the business number on their mobiles.
Engineering phone systems →Distribution and trade counters near the A1(M) get queues and shift routing.
Logistics phone systems →Agencies, photographers and event teams can take calls wherever they are working.
Media phone systems →Hotels, cafés and venues welcoming cathedral visitors can take bookings through a line with a clear welcome menu.
Hospitality phone systems →Letting agent, retailer or tour operator? Tell us about your business and we will recommend a Durham setup for you.
Call 0191 323 9310or request a quoteDurham shares the 0191 code with Newcastle and Sunderland, which means your Durham number already looks local to customers across Tyneside and Wearside.
Your business phone system in Durham from Blake Telecom makes the most of that, with one directory for your offices across the North East.
Customers in Gateshead, Newcastle or Sunderland see a familiar 0191 number when you call, and it rings your Durham team.
Teams in Durham and Chester-le-Street can work from the same directory and pass calls between offices.
Businesses that follow the university calendar can change greetings and call routes for term time and holidays.
Your sites, from Durham to Darlington, share the same friendly UK-based support team.
Working further afield? We also look after firms in Newcastle, Sunderland and Darlington.
North East dialling codes
Durham, Newcastle and Sunderland 0191 · Darlington 01325 · Bishop Auckland 01388 · Consett 01207
For illustration purposes only. Screens are examples and do not show real systems or data.
Plans start from £8.99 a month per user, you can begin with a single user, and moving your existing Durham numbers across is free.
We work out each Durham quote from your headcount, the features on your list and your current connection. Our pricing page covers the choices, and we are glad to go through them together.
Moving your numbers, installation and ongoing help for your business phone system in Durham all come from one friendly team.
We plan and test your system, bring your 0191 numbers across and keep supporting you afterwards.
We are a small UK-based business. Our advice is honest, and we only suggest what will genuinely help.
Our Google rating stands at 4.9 out of 5, and some of our reviews are quoted below.
When businesses move their telephone systems in Durham to the cloud, three reasons tend to come up.
Hybrid working. A colleague working from home in Framwellgate Moor keeps the office number, the shared contacts and the full call log.
Business continuity. If the power or the line fails at the office, calls move automatically to mobiles or another office, and there is no need for a spare system.
Voicemail to email. Your voicemails turn up in your inbox as audio files to listen to whenever you are free.
For illustration purposes only. Screens are examples and do not show real systems or data.
Organisations across County Durham often ask how our platform compares with the big names. Independent judges have given a clear answer: two Gold awards in 2026, a 2025 GigaOm Leader placing, and a Corporate Vision title naming Blake Telecom the UK’s most trusted specialist.
Customer Service Team of the Year
Won at the 24th American Business Awards in April 2026, alongside a second Gold for Achievement in Management, two Silver and one Bronze.
Product UX
Awarded in April 2026 for the platform’s mobile workspace, which brings calls, video and team chat into one screen.
Contact Centre as a Service
Named a Leader and Fast Mover in the 2025 GigaOm Radar for CCaaS, which compares contact centre platforms on features and pace of development.
These awards belong to the platform we supply, and you can read verified user reviews of it on Gartner Peer Insights.
If something needs sorting, call 0191 323 9310 and you will reach the engineers who configured your Durham system.
Our engineers sort out most issues with a business phone system in Durham remotely, and we will arrange a visit when one is needed.
Since 2004, we have been helping businesses leave copper lines behind, and we can arrange business broadband or a dedicated leased line at the same time as your phones.
Openreach closes the analogue network on 31 January 2027. Before that, check what else uses a phone line: alarm diallers, lift emergency phones, door entry and card machines.
With a cloud business phone system in Durham, your calls use your broadband, and your call routes, voicemail and apps work from the day you switch.
We will check your connection, list any equipment that still needs a copper line and time the change to suit your team. Eligible 0191 numbers normally come across too, and your alarm or card machine supplier can confirm their part.
Fixed lines with hardware on your premises
✕ Tied to a physical line at one address
✕ Standard call audio only
✕ No mobile or desktop apps
✕ Video calling needs a separate tool
✕ No transcription or AI features
✕ Adding users often means an engineer visit
Ageing hardware and rising maintenance
Hosted over broadband, on any device
✓ Works anywhere with a connection
✓ High-definition audio where the connection allows
✓ iPhone, Android, PC and Mac apps
✓ Video meetings available
✓ AI call transcription available
✓ Users can be added online
No phone hardware to maintain on your premises
Blake Telecom have been supplying our business communications for well over 10 years. We have found both their systems and support to be fully robust and they have given an excellent service throughout with value for money for their products. Their approach to helping our business has always been excellent from every aspect and I would highly recommend their services.
Blake Telecom have been paramount to the growth of our business by continuing to offer our business the very highest level of service. The equipment we have been supplied has been extremely flexible allowing us to change needs. Blake Telecom’s knowledge and expertise has been very professional and we look forward to working together on our future projects.
Blake Telecom have revolutionised the way we operate. They have gone the extra mile in making the setup process painless and it was easy to install. Any questions are dealt with quickly and efficiently, and the staff are a pleasure to deal with. I truly wish we found them years ago. We recommend Blake Telecom to many of our suppliers and even customers whenever we can.
Moving to rural office space, without the benefits of reasonable broadband speed, and without telephony services include, Blake Telecom directed us to alternatives and the solution we have is excellent. 4G Wi-Fi VoIP, serving our current needs and situation perfectly. The team were succinct in his explanation of what we could achieve, providing something promptly and getting this set up with minimum fuss and delay.
Join the happy customers behind these reviews, and give our team a call.
Call 0191 323 9310or request a quoteWe look after businesses throughout the city, from the Market Place, Silver Street and Old Elvet to Aykley Heads, Belmont and Framwellgate Moor.
Around Durham, we also cover Chester-le-Street, Brandon, Meadowfield and Bowburn, setting up and supporting each system remotely.
Also trading in Tyneside? Our business phone system in Newcastle page covers the city.
Call 0191 323 9310The city centre, university and business districts.
The town north of Durham on the East Coast Main Line.
Villages east and south east of the city.
Villages to the west, including Brandon and Langley Park.
Solicitors near the Market Place, care providers across the county and research firms linked to the university all handle information that needs looking after properly. Here is how the platform behind your Durham phone system protects it.
Certified Platform. The platform is certified to ISO 27001 and ISO 27017, holds a SOC 2 report and Cyber Essentials certification, and handles personal data for Durham customers in line with UK GDPR.
Card Payments by Phone. If your team takes payments during a call, PCI DSS compliant capture keeps card numbers away from staff and out of every recording.
Recording Each Team. You decide which Durham teams are recorded with VoIP call recording. Recordings are kept for 30 days as standard, for up to 180 days on request and for as long as 10 years in cold storage.
Held in the UK. Call records for your Durham offices stay in UK data centres, and video meetings are encrypted from end to end.
These are the questions Durham organisations bring to us most. For more, visit our blog or contact our team.
Prefer to talk to a person? For a chat, call 0191 323 9310.
Tell us how your phones are used and what is not working, and we will suggest a setup that fits, with a clear quote.
When you go ahead, we take care of installation, moving your numbers, training and aftercare, whatever you are replacing and however many offices you run.
Our UK-based team is available Monday to Friday, 9am to 5.30pm.
Reviewed by Aaron Barrowman, Engineer at Blake Telecom
Aaron is one of the engineers who plan, configure and support the business phone systems we supply. He checks the technical detail on this page against the way our systems are set up for customers.
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