Middlesbrough businesses run on industry, from process plants along the river to firms trading out of the town centre, and they need a phone system that keeps pace. Our cloud VoIP platform keeps every call clear and every team connected, wherever your people are working that day.
Speak to a local expert on 01642 548800 or request a free quote today.
Middlesbrough businesses need a communications system that keeps pace with a town built on industry and enterprise, from Riverside Park through to the town centre.
Blake Telecom has spent over 20 years building VoIP systems that scale as businesses grow, without the complexity of traditional phone hardware. Our team configures and supports every system from setup onward, so your business stays connected however busy things get.
A phone system earns its place by doing more than ringing when someone calls. It should route enquiries to the right person, follow your team when they’re out on site, and make a small Middlesbrough business sound properly organised from the first ring.
A one-person office and a fifty-person operation both get a business phone system in Middlesbrough shaped around how they actually work, rather than a fixed set of features everyone has to fit into.
Features available can include:
• Auto attendant
• Call queues
• Call routing
• Ring groups
• Voicemail
• Call forwarding
• Call recording
• Business SMS
• Desktop and mobile applications
• Presence and availability
• CRM integration
• Microsoft Teams integration
• Contact centre features
What matters is not how long that list is. It is whether the features you actually use solve a real problem for your business.
Our platform is not a basic VoIP line with features bolted on. It is a fully hosted unified communications environment independently recognised in the Gartner Magic Quadrant for Unified Communications as a Service 14 consecutive times.
Choosing the right business phone system in Middlesbrough means choosing a platform validated at the highest level, year after year, across verified customer outcomes.
Missed calls cost you business, whether it is a new enquiry or an existing client chasing an update. Ours brings reliable call forwarding, voicemail sent straight to your inbox, and clear video conferencing, so nothing falls through the cracks while you are focused on running things rather than answering the phone.
The right setup can do a lot more than simply take and make calls.
An auto attendant can greet callers and provide options for departments such as sales, accounts or support, helping customers reach the right team without someone having to answer every call.
Call queues can hold callers when your team is busy and distribute incoming calls according to the rules configured for your organisation.
Route calls to individuals, departments, offices or other destinations based on your business hours, team availability and chosen call-flow rules.
Depending on the system, employees can use compatible applications on computers and mobile devices, helping them stay connected when they are away from their desk.
Where enabled, call recording can help businesses review conversations, support training and maintain useful records. Blake Telecom provides 30 day hot storage call recording, with cold storage available for up to 10 years.
Depending on the integration, customer information and call activity can be connected with business applications, helping teams keep communications closer to their existing workflows.
Businesses already using Microsoft Teams can connect business calling with their existing working environment, depending on the chosen configuration.
Dial 01642 548800 to speak with one of our fully trained UK based support experts who are here for your business phone system in Middlesbrough and ready to help.
For any business phone system in Middlesbrough, communications security is not a nice to have. The platform holds ISO 27001, SOC 2 Type II and Cyber Essentials Plus certification, with TLS encryption running on every call. Read the NCSC guidance on Cyber Essentials Plus for the full detail.
VoIP Stands for Voice over Internet Protocol It simply means your calls travel over your broadband connection instead of a traditional line. The VoIP phone systems Middlesbrough teams already trust carry calls this way with no loss of quality, and with no need for a separate phone line at all. Our VoIP phone systems page covers the technology in full.
UCaaS Stands for Unified Communications as a Service It brings voice, video, messaging and presence together in one platform, delivered as a service rather than as hardware you own and maintain. Read more on our UCaaS page.
CCaaS Stands for Contact Centre as a Service For teams handling higher call volumes, CCaaS adds skills based routing, wallboards and quality scoring on top of the same platform. Our UCaaS and CCaaS solutions page explains how the two work together, and which one your team is likely to need first.
| Compare | UCaaS | CCaaS |
|---|---|---|
| Built for | Your whole team | Customer service and sales teams |
| Main job | Everyday calling, meetings and chat | Handling high volumes of customer contact |
| Typical tools | Business calling, video, messaging, voicemail to email | Call queues, skills based routing, wallboards, quality monitoring |
| Channels | Voice, video and chat | Voice plus email, web chat, SMS and social media |
| Reporting | Call activity and usage | Real time dashboards and agent performance |
| Ideal for | Offices, trades, retailers and professional firms | Support desks, booking lines and busy sales teams |
Plenty of Middlesbrough firms start with UCaaS and add the contact centre layer once call volumes justify it. One platform carries both, so nothing needs replacing down the line.
A contact centre needs more than call forwarding: skills based routing, live queue reporting and call recording that stands up to scrutiny. Every business phone system in Middlesbrough we supply can include this capability, so a growing service desk does not need to migrate to a different platform later.
Every system goes live in five steps, managed entirely by our team. There is no engineer visit to your Middlesbrough premises and no disruption to your working day.
Step 1. Discovery Call
Your Middlesbrough account manager covers your current setup, team size, sites across the city and Teesside, and the applications you rely on. Every question is asked at this stage so your configuration is complete before anything ships.
Step 2. Remote Build
Everything is configured and tested in advance, well before it reaches you. Call routing, hunt groups, IVR menus and your Microsoft Teams integration are all confirmed working before a single handset leaves the warehouse.
Step 3. Plug and Register
Handsets turn up at your Middlesbrough premises already registered and ready to go. Plug one into your router and it’s online straight away, with no cabling work and nothing to disrupt your team’s day.
Step 4. Your 01642 Number Carries Across
Your existing 01642 number transfers to the hosted platform with no break in inbound calls during business hours. The process takes 10 to 15 working days, managed by our team throughout.
Step 5. Your Team Is Live
Anyone using the app can usually be live within minutes. Desk phone users tend to follow within the same working day, and everyone gets a short guide covering calls, voicemail and messaging to get started.
Blake Telecom provides hosted business telephone systems for organisations across Middlesbrough and the surrounding area. From the town centre and Riverside Park out to Linthorpe, Acklam and North Ormesby, and across to Stockton, Thornaby and Redcar, our systems support businesses working from one location or several. Call 01642 548800 to confirm coverage for your area.
Every call and message is fully encrypted. Our platform meets UK GDPR requirements and the standards that financial services, legal and healthcare businesses in Middlesbrough depend on.
The National Cyber Security Centre’s free guide for small organisations is worth a read if you want to go further, and the UK Government’s business support hub has practical guidance for Middlesbrough businesses on a wide range of topics.
Every sector calls differently, and we configure your business phone system in Middlesbrough around the way yours does.
Supplying business communications since 2004, with two decades of industry knowledge behind the team and installations from single person practices to firms spanning several Teesside sites.
Configured before dispatch, working the moment it meets your router, live within minutes for app based teams. One team handles everything from first call to aftercare.
Your 01642 number rings on desk phones, iPhone, Android, PC and Mac alike, so whoever answers, callers hear one professional Middlesbrough business.
Whether you run a small office off Albert Road or a full operation across Riverside Park, pricing stays the same for everyone, straightforward with nothing added after you sign up. Your account manager will confirm the right plan for your business size before you commit to anything.
Contact our team for a same day pricing conversation, or call 01642 548800 directly.
Every user can make and receive calls on their Middlesbrough business number from anywhere, using the free mobile and desktop apps. Outbound calls display your 01642 number whether you are calling from the office, a client site, or overseas.
Independent recognition gives you an objective reference point when choosing a communications platform. Our cloud infrastructure has been named in the Gartner Magic Quadrant for Unified Communications as a Service 14 times, the longest consecutive record in that market. The recognition reflects consistent performance across product capability, innovation, and measurable customer outcomes, independently assessed each year.
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Since 2004, Blake Telecom has kept Middlesbrough businesses talking, from process and manufacturing firms to healthcare networks, legal practices and hospitality operators across Teesside. Our UK based team configures every deployment and stays on the account long after go live.
Openreach is retiring the UK Public Switched Telephone Network, with a target date of 31 January 2027.
The 2027 PSTN switch off reaches further than most organisations expect. Every device relying on the copper network is affected: analogue lines, ISDN connections, payment terminals, fire alarm diallers, CCTV monitoring lines, door entry systems, and lift emergency connections. Openreach recorded a 45 percent rise in copper network faults during 2024.
Our business phone system in Middlesbrough runs entirely over your existing broadband connection. There is no copper dependency and your 01642 number carries across in full.
Read the official guidance: UK transition from analogue to digital landlines at GOV.UK
Fixed lines, hardware on your premises
✕ Tied to a physical line at one address
✕ Standard call audio only
✕ No mobile or desktop apps
✕ Video calling needs a separate tool
✕ No transcription or AI features
✕ Adding users means an engineer visit
Ageing hardware, rising maintenance
Hosted over broadband, any device
✓ Works anywhere with a connection
✓ HD voice on every call
✓ iPhone, Android, PC and Mac apps
✓ Video meetings built in
✓ AI call transcription included
✓ Add users the same day, online
Reliable uptime with proactive monitoring
A business phone system in Middlesbrough is only as good as the people behind it when something needs changing at four o’clock on a Friday.
Ours is looked after by the team that built it: routing tweaks, new starters and greeting changes are handled the same day you ask, and you never explain your setup twice, because the person answering already knows it. In a town with no shortage of suppliers, that is the difference customers stay for.
Director
Moving to rural office space, without the benefits of reasonable broadband speed, and without telephony services include, Blake Telecom directed us to alternatives and the solution we have is excellent. 4G Wi-Fi VoIP, serving our current needs and situation perfectly. The team were succinct in his explanation of what we could achieve, providing something promptly and getting this set up with minimum fuss and delay.
Director
Blake Telecom have been supplying our business communications for well over 10 years. We have found both their systems and support to be fully robust and they have given an excellent service throughout with value for money for their products. Their approach to helping our business has always been excellent from every aspect and I would highly recommend their services
Director
Blake Telecom have revolutionised the way we operate.They have gone the extra mile in making the setup process painless and it was easy to install. Any questions are dealt with quickly and efficiently, and the staff are a pleasure to deal with. I truly wish we found them years ago. We recommend Blake Telecom to many of our suppliers and even customers whenever we can.
Director
Talk to our team and get a business phone system in Middlesbrough built around your operation, your team size, your industry, and your requirements.
Get A Free Quote by Calling 01642 548800
If you have any questions that are not answered here, then either check out our helpful blog or contact us for further advice.
Whether you need a straightforward business phone system in Middlesbrough for a small professional practice or a full UCaaS and CCaaS platform across multiple Middlesbrough and Teesside sites, Blake Telecom handles configuration, delivery, porting, onboarding, and ongoing support.
Speak to our team today. Call 01642 548800 or .
Author: Glenda Jackson. Last Reviewed: 04/08/2026
Set up your new VoIP phone system, fully working today, including a new number and programming.
Blake Telecom have been paramount to the growth of our business by continuing to offer our business the very highest level of service. The equipment we have been supplied has been extremely flexible allowing us to change needs. Blake Telecom's knowledge and expertise has been very professional and we look forward to working together on our future projects.