What Does a Business Phone System in Londonderry Cost?
What you pay in Londonderry comes down to user numbers, chosen features and the line into your building. Our pricing page lists typical costs, and a Londonderry adviser can go through them.
Business Phone System in Londonderry and the North West
A software firm near the Peace Bridge, an engineering plant at Campsie and a solicitor inside the city walls can all work from one cloud business phone system in Londonderry and one account. Desk handsets, laptops and mobiles share a single 028 number.
Your 028 71 numbers can usually be ported, and staff on the Cityside, in the Waterside and in Limavady can sit in one shared directory. Many firms in Derry~Londonderry switch on queues and recording first, then link Microsoft Teams.
Our UK team answers on 028 7122 3900.
Choosing a VoIP Provider in Londonderry
VoIP carries Londonderry calls across your broadband and leaves the copper line behind. Around the Foyle you may hear it called a hosted phone system or hosted PBX.
Londonderry staff can answer on a desk phone, a PC or our phone app. Chat and video calls sit in that same app.
Picture a retailer in Letterkenny calling your business phone system in Londonderry on its 028 number about an order held at the border.
Your receptionist can ping the logistics lead, pass the caller to customer service or open video from the one app. An AI summary then records what the Londonderry team promised.
As your VoIP provider in Londonderry, Blake Telecom manages each step. Each handset is programmed and tried out before it crosses the water, your 028 numbers are ported, and our UK support desk is there once you go live.
Team app
Search people, chats and calls
Conversations
AllUnreadMentionsGroups
Pinned
AR
Amy R.Order cleared for Donegal delivery
DP
Dev P.Cross-border line is covered
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All conversations
Sales teamCara: Updated price list attached
1CW
Cara W.At the Ebrington office until 3pm
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Sales deskDonegal calls go to Cara today
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028 main lineVoicemail, 0:42
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Dev P.
Morning all. Saturday’s calls rang the duty mobiles in the Waterside, as planned.
Morning all. Saturday’s calls rang the duty mobiles in the Waterside, as planned.
New messages
BT
Ben T.
A buyer in Letterkenny wants to check Thursday’s delivery. Can someone call back?
A buyer in Letterkenny wants to check Thursday’s delivery. Can someone call back?
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Cara W.
Updated price list attached.
Updated price list attached.
Price_list_Londonderry.pdf220 KB
AR
You
Reply to Ben T.
Sales team
6 members
AI summary- A Letterkenny buyer wants to check Thursday’s delivery.
- Cara shared the updated price list.
- Amy is ringing the buyer back now.
For illustration purposes only. Screens are examples and do not show real systems or data.
Londonderry and the North West Live
12Calls live on 028 numbers
LLimavadyConnected
SStrabaneConnected
EEglintonConnected
CColeraineConnected
BBuncranaConnected
For illustration purposes only. Screens are examples and do not show real systems or data.
Supporting Businesses Across Londonderry
Our customers here include tech firms at Ebrington, plants at Maydown, accountants on Shipquay Street and hotels and bars near the Guildhall. Each business phone system in Londonderry is shaped by the staff picking up the phone there.
Our questions are simple: who answers, from which Londonderry building, and with what software open. Choosing between phone systems in Londonderry should be painless, and we keep the explanation plain.
Offices in Coleraine, Limavady and Strabane can join one business phone system in Londonderry. A call answered on Shipquay Street can be passed to a Limavady colleague in seconds.
The features North West firms ask about most come next.
YOUR EXISTING LONDONDERRY NUMBER
028 71XX XXXX
↓
Cloud VoIP Phone System
Keep Your Londonderry 028 Number When You Move to VoIP
An 028 71 number tells callers you are based in the North West. If the number qualifies, we move it to our hosted platform on a day you name.
Once moved, a single 028 call rings someone’s handset, PC and mobile together, and Londonderry customers still see your number when you call them back.
✓ Keep your 028 number where porting allows
✓ Link Cityside, Waterside and home workers
✓ Take calls on a computer or phone
✓ Choose the date your number moves
VoIP, UCaaS and CCaaS Explained
VoIP (Voice over Internet Protocol) turns Londonderry calls into data on your broadband instead of a copper line.
The sound is crisp. VoIP phone systems in Londonderry now carry calls for plants, software firms and practices, and the VoIP guide explains more.
A Londonderry team on UCaaS (Unified Communications as a Service) runs phone calls, video, messaging and its staff list from one app. See the UCaaS page for the detail.
Londonderry support desks, booking teams and sales floors that handle calls from opening to close get more from CCaaS, the Contact Centre as a Service option.
For North West contact teams, CCaaS means queues, routing by expertise, Foyle-side wallboards and per-call scores. The UCaaS and CCaaS solutions page describes each in turn.
| Compare | UCaaS | CCaaS |
|---|---|---|
| Suited to | Everyone at work | Teams serving customers |
| Core purpose | Daily calls and teamwork | Busy inbound lines |
| Typical tools | Voice, video, chat and voicemail | Queues, skill routing and scoring |
| Channels | Calls, meetings and messages | Phone, email, chat, SMS and social |
| Reporting | Call history and usage figures | Live queue and agent screens |
| Common users | Offices, plants and shops | Support desks, bookings and sales floors |
Most Londonderry firms begin with UCaaS for calls, meetings and chat. A business phone system in Londonderry can take on contact centre features later on the same account.
Not sure if UCaaS or CCaaS fits your Londonderry team? We can talk you through both.
Call 028 7122 3900or request a quoteFeatures of Your Business Phone System in Londonderry
A café on the walls, a dental practice in the Waterside and a haulier at Campsie each use a business phone system in Londonderry differently. We switch on what suits each of them.
Auto Attendant
Callers hear a short welcome, then press a key for sales, support or accounts.
Call Queues
When the lines are full, Londonderry callers wait in turn. Choose the hold music, cap how long anyone waits and record a separate message for evenings.
Call Routing
Your routing rules decide where each Londonderry call lands: a named person, a team or a second office, based on the hour and which staff are online.
Mobile and Desktop Calling
Sales staff visiting customers in Donegal answer the Londonderry number through the app on their own phone or laptop. Business mobiles can come from us too.
Call Recording
Recordings support coaching, quality checks and complaints. Each Londonderry recording stays in warm storage for thirty days. Ask and we hold it for six months. A ten-year cold archive takes older files.
CRM Integration
Link a supported CRM and a Londonderry customer’s account opens as the call arrives.
Microsoft Teams Integration
North West offices already using Microsoft Teams can take 028 calls inside it through direct routing.
Support From People Who Know Your Setup
For changes or support, Londonderry customers can ring 028 7122 3900 and speak to a UK engineer.
Security and Compliance
The platform runs on infrastructure certified to ISO 27001, SOC 2 Type II and Cyber Essentials Plus, and both the NCSC overview and IASME’s guidance explain what those schemes cover.
For illustration purposes only. Screens are examples and do not show real systems or data.
Contact Centre Tools for Londonderry Service Teams
Contact centres, health services and cross-border retailers in the North West run busy phone lines. If your Londonderry lines get that busy, queueing and a wallboard slot into the account you have now.
Londonderry supervisors read the queue length, the oldest wait and the answer rate so far from the wallboard, with free agents listed beside them. The contact centre solutions page explains more.
Talk to us about your contact centreContact centre wallboardLondonderry sales line
Live09:41:00Callers waiting4Queue: Support
Longest wait0:42Target under 1:00
Answered today318+ live
Service level93%In 30 seconds
Agents
Available5On a call7Wrap-up2On break1
Calls per hour
For illustration purposes only. Screens are examples and do not show real systems or data.
All Channels in a Single Queue
Londonderry calls, emails, chats and social posts sit in one list that agents work through in order.
Skills-Based Routing
Each North West caller goes to the agent who knows that topic.
Live Wallboards
Londonderry supervisors watch hold times live and can listen in, coach or take over a call.
Forecasting, Rotas and Call Scoring
Shifts are planned from real Londonderry call data, and scores show which agents need support.
Bulk Reminders and Updates
Agents keep taking calls while reminders and service news reach customers in a single send.
On-Screen Agent Prompts
Prompts on screen help newer Londonderry agents give the right answer during a call.
Searchable Call Recordings
Search Londonderry recordings by day or phone number, then listen again to settle what was agreed.
AI Receptionist and Call Summaries
Simple Londonderry calls are handled by an AI receptionist, which also transfers callers and writes a brief note.
How Your Business Phone System in Londonderry Is Set Up
Your old phones keep working while we build the new Londonderry system. First we agree who needs a line, which numbers move, the broadband and your opening hours.
1
Talk It Through
We study your present kit, your incoming call pattern and who in Londonderry ought to answer.
2
Build and Test Remotely
Users, teams and call flows are configured by our engineers and tested before the handsets travel to Londonderry.
3
Handsets Arrive Ready
Handsets arrive in Londonderry programmed and ready once plugged in.
4
Port Your Numbers
Your 028 numbers port on the date we fix together, and Londonderry callers carry on getting through.
5
Train Your Team
Londonderry staff get a short training session on the tools they will use daily.
Most of the preparation happens before the boxes arrive. The Londonderry switchover is short, and the technical work is ours.
Want these steps planned around your opening hours? Book a time with us.
Call 028 7122 3900or request a quoteBuilt Around Londonderry Industries
Derry~Londonderry is the main city of the North West, with manufacturing, software and contact centres, the Ulster University Magee campus and close trading ties with County Donegal.
Visitors walk the 17th-century city walls and visit the Guildhall beside the River Foyle. We plan each Londonderry system around how that firm trades north and south of the border.
Financial Services
Accountants, insurers and advisers get secure routing for client calls. Recordings are kept as their regulator asks.
Financial services phone systems →Professional Services
Solicitors near the Bishop Street courthouse and Londonderry estate agents get their own direct lines, a call log they can search and routing after hours.
Professional services phone systems →Technology
Software teams at Ebrington and Magee spin-outs can phone partners using Teams or our desktop app, from Ebrington or from home.
Technology services phone systems →Contact Centres and Shared Services
Londonderry support and booking teams get call queues, skill-based routing and live figures.
Contact centre phone systems →Healthcare
In Londonderry, surgeries, dentists and care homes handle the 8am phone queue, play surgery hours once the doors shut and record calls.
Healthcare phone systems →Manufacturing
Production staff at Campsie and Maydown answer via ring groups or the Londonderry mobile app.
Manufacturing phone systems →Engineering
Engineers covering the North West and Donegal ring customers from the company’s 028 number, not a personal phone.
Engineering phone systems →Logistics
Haulage and distribution teams on the A2 and A6 corridors get queues and routing set to their rotas.
Logistics phone systems →Creative and Media
Musicians, festival crews and photographers can take calls from the Millennium Forum wings, a studio or home.
Media phone systems →Hospitality
Hotels, restaurants and bars around the walls and the Guildhall can greet guests on their own Londonderry reservations line.
Hospitality phone systems →
Run a plant, a practice or a cross-border trader? Ask us to sketch a Londonderry plan.
Call 028 7122 3900or request a quoteA Business Phone System in Londonderry for Manufacturers, Tech Firms and Cross-Border Traders
Factories, software firms and shops in the city sell to customers in the North, in the Republic and further away. Their staff move between plants, offices, client sites and home.
Blake Telecom puts plant, office and home staff in Londonderry behind a single 028 number and staff list. Each caller then gets the right person, at a city-centre desk, on the Campsie plant floor or at home in Culmore.
Plant, Office and Home Connected
Sites on both banks of the Foyle and out at Campsie share extensions. One click passes a call across.
Calls That Cross the Border With You
Sales and service staff answer the Londonderry number on the app while working in Donegal, and the office knows who can take the next call.
Routing for Customers on Both Sides of the Border
Customers in Northern Ireland and the Republic can each be routed straight to the right Londonderry team.
One Team for All Your Sites
Your sites here, elsewhere in the North and in Great Britain all share one UK support team.
Operating in Belfast or County Armagh too? Our Belfast and Craigavon pages cover those areas.
North West dialling codes
Londonderry and Strabane 028 71 · Limavady 028 777 · Coleraine 028 70 · From the Republic 048
For illustration purposes only. Screens are examples and do not show real systems or data.
Why Londonderry Businesses Choose Blake Telecom
One Blake Telecom team moves your numbers, fits your business phone system in Londonderry and looks after it for the long run.
028Your number, kept
Handled From Start to Finish
We design the Londonderry system, trial it, port your 028 numbers and stay in contact after launch.
UKBased team you can call
Straight Advice From People
We are a small UK company with plain advice, and we only recommend tools your Londonderry team will use.
4.9Out of 5 on Google
Rated 4.9 by Customers
Further down you can read some Google reviews, where our average sits at 4.9 stars.
Why Londonderry Firms Are Moving Their Calls to the Cloud
Talk to Londonderry firms about telephone systems in Londonderry and three reasons keep coming up.
Hybrid working. An office manager at home in Eglinton answers the main number. The shared contacts and call list sit open on a laptop.
Business continuity. If your Londonderry office loses power or internet, customers can still reach you. Calls divert to staff mobiles or a sister office, and you never fund a standby system.
Voicemail to email. Voicemails for Londonderry staff arrive by email as audio files to play when convenient.
For illustration purposes only. Screens are examples and do not show real systems or data.
Your 028 Number, Wherever You Work
A sales manager in Letterkenny and a designer at home in Culmore can both pick up your 028 number on the app.
Calls you make show the firm’s 028 number, not a staff mobile.
Independent Recognition for Our Platform
The awards below were given to the cloud platform behind our business phone systems, not to Blake Telecom itself. You can read verified user reviews of that platform on Gartner Peer Insights.
Stevie Awards – Achievement in Management, Telecommunications 2026
2026
Gartner Magic Quadrant
2025
Frost and Sullivan – Contact Centre as a Service Leader, Q2 2025
2025
TrustRadius Multiple Awards
2024
Stevie Awards – Gold Winner 2026
2026
Recognition within Gartner’s independent research into Unified Communications as a Service.
Reliable Support for Your Business Phone System in Londonderry
Customers can call 028 7122 3900 and speak with the engineers who set up their phones.
Most faults are fixed remotely, and a visit to your Londonderry premises can be arranged when needed.
Blake Telecom has been moving Northern Ireland firms off copper since 2004. For a steady line, offices can pair the phones with our business broadband or leased lines.
Preparing Your Londonderry Business for the PSTN Switch Off
Openreach will close the old analogue phone network on 31 January 2027. Many Londonderry offices and plants still rely on copper for alarm diallers, lift phones, barrier entry and card readers. List them before the date.
Since it rides on broadband, a hosted business phone system in Londonderry is live with routing, voicemail and the apps as soon as it is switched on.
We test your Londonderry connection, list each Londonderry device still running over copper and book the changeover for a quiet hour. Eligible 028 numbers usually move across, and your alarm and card machine suppliers can confirm what they need.
Legacy
ISDN and analogue lines
Fixed lines with hardware on your premises
✕ Tied to a physical line at one address
✕ Standard call audio only
✕ No mobile or desktop apps
✕ Video calling needs a separate tool
✕ No transcription or AI features
✕ Adding users often means an engineer visit
Ageing hardware and rising maintenance
VS
Future ready
Cloud VoIP
Hosted over broadband, on any device
✓ Works anywhere with a connection
✓ High-definition audio where the connection allows
✓ iPhone, Android, PC and Mac apps
✓ Video meetings available
✓ AI call transcription available
✓ Users can be added online
No phone hardware to maintain on your premises
What Our Clients Say
★★★★★ 4.9 out of 5, based on Google reviews
G. Blenkinsop
Director
Blake Telecom have been paramount to the growth of our business by continuing to offer our business the very highest level of service. The equipment we have been supplied has been extremely flexible allowing us to change needs. Blake Telecom’s knowledge and expertise has been very professional and we look forward to working together on our future projects.
S. Ferry
Director
Blake Telecom have been supplying our business communications for well over 10 years. We have found both their systems and support to be fully robust and they have given an excellent service throughout with value for money for their products. Their approach to helping our business has always been excellent from every aspect and I would highly recommend their services.
TD Jagger
Director
Blake Telecom have revolutionised the way we operate. They have gone the extra mile in making the setup process painless and it was easy to install. Any questions are dealt with quickly and efficiently, and the staff are a pleasure to deal with. I truly wish we found them years ago. We recommend Blake Telecom to many of our suppliers and even customers whenever we can.
W. McKiernan
Director
Coverage for Your Business Phone System in Londonderry
We work with firms in the walled city, on Shipquay Street, at Ebrington and in the Waterside. We also serve Pennyburn and the plants at Campsie and Maydown.
We look after firms in Eglinton, Limavady and Coleraine too, all from our remote desk.
Also trading in Belfast? Our business phone system in Belfast page covers the city.
Call 028 7122 3900Londonderry and Surrounding Postcode Districts
+Londonderry CityBT47 and BT48
Both banks of the Foyle.
- BT48 Cityside, the walled city, Culmore and Pennyburn
- BT47 Waterside, Eglinton, Campsie and Drumahoe
+Limavady and Roe ValleyBT49
East towards the coast.
- BT49 Limavady and Ballykelly
+StrabaneBT82
South along the Foyle.
- BT82 Strabane and Sion Mills
+North CoastBT51 and BT52
The causeway coast towns.
- BT51 and BT52 Coleraine and Castlerock
Certified and Accredited
Common Questions From Londonderry Businesses
These are the questions Londonderry businesses ask us most. Our blog answers more, and you can message us from the contact page.
Prefer to talk? Ring 028 7122 3900.
Ready to Upgrade Your Business Phone System in Londonderry?
Describe how calls run in your Londonderry business and what frustrates the team, and you will get one clear price back.
When you are ready, we fit the phones, port your 028 numbers and train your Londonderry staff. From then on, our team supports one site or several across the North West.
Our UK-based team is available Monday to Friday, 9am to 5.30pm.
- UK-based support team
- Your 028 numbers moved for you
- Apps for mobile, laptop and desktop
- Warm and cold call recording storage
- Pricing set out on our pricing page
GJ
Written by Glenda Jackson, Designer at Blake Telecom
Glenda designs and writes Blake Telecom’s guides to business phone systems. She works alongside the engineers who plan, configure and support every system we supply, so the detail on this page is checked by the people who do the work.
Moving to rural office space, without the benefits of reasonable broadband speed, and without telephony services include, Blake Telecom directed us to alternatives and the solution we have is excellent. 4G Wi-Fi VoIP, serving our current needs and situation perfectly. The team were succinct in his explanation of what we could achieve, providing something promptly and getting this set up with minimum fuss and delay.