A seafront hotel on the South Bay, an engineering firm at Scarborough Business Park and a fish merchant on the harbour can share one cloud business phone system in Scarborough. Front desks, laptops and mobiles all answer one 01723 number.
Most 01723 numbers can be ported, and colleagues in Filey, Seamer and Eastfield share a single contacts list. Coastal firms often add queues and call recording at launch, then bring in Microsoft Teams a few weeks later.
Scarborough businesses can call our UK support team on 01723 644244.
With VoIP, Scarborough calls travel over broadband rather than the old phone wires. Some coastal IT firms describe it as cloud calling or hosted PBX.
Scarborough staff can answer at the front desk, from a laptop or with a smartphone app, and that app also covers chat and video.
As your VoIP provider in Scarborough, Blake Telecom handles the switch from the opening survey to support afterwards. We set up and test handsets before they make the trip to the coast, port your 01723 numbers and stay on hand from the UK.
Team
YouScarborough office · 01723 line
Tom Jenkinson
Seamer · 01723 ••••73
For illustration purposes only. Screens are examples and do not show real systems or data.
For illustration purposes only. Screens are examples and do not show real systems or data.
In Scarborough our customers include guest houses on the North Bay, holiday park offices near Cayton, accountants on Falsgrave Road and boat yards by the harbour. Each business phone system in Scarborough must fit a very different season.
First we listen: who takes calls, which part of town they work in and which booking or accounts software they rely on. Picking between phone systems in Scarborough ought to be painless, and our advice stays short.
Sites in Filey, Seamer and Whitby can run on one business phone system in Scarborough. Reception on the seafront can send a caller to Filey with one click.
Below are the features Scarborough firms ask for most.
An 01723 number tells guests and customers you are part of the Yorkshire coast. After the porting checks, it moves onto our network on a quiet day for your Scarborough callers.
Porting your 01723 numbers across is free of charge.
From then on, a call to 01723 can ring reception on the seafront, a laptop at home in Scalby and a mobile in the van at once. When you call back, people see the number they know.
A skipper at the harbour and a bookkeeper at home in Filey can both answer your 01723 number from the app.
Calls you make show your Scarborough business number, not a personal mobile.
VoIP (Voice over Internet Protocol) sends Scarborough calls as data across broadband and takes the place of copper phone lines.
Voices come through clearly. VoIP phone systems in Scarborough now serve hotels, shops and workshops, and the VoIP guide explains the essentials.
Scarborough teams on Unified Communications as a Service (UCaaS) get phone calls, video, instant messages and a staff list under one login. The UCaaS page goes into more detail.
Say a guest from Leeds rings your business phone system in Scarborough about a room change.
From that app, reception can message housekeeping, hand the call to bookings or switch to video. Afterwards, an AI summary logs what the Scarborough team offered.
Scarborough booking offices, holiday letting teams and order desks that ring all day often suit CCaaS, the contact centre part of the service.
On the Yorkshire coast, CCaaS equips guest services teams with caller queues, routing by topic, live wallboards and call reviews. The UCaaS and CCaaS solutions guide explains each tool for coastal firms.
6 members
AI summaryFor illustration purposes only. Screens are examples and do not show real systems or data.
| Compare | UCaaS | CCaaS |
|---|---|---|
| Suited to | The whole workforce | Guest and customer teams |
| Core purpose | Routine calls and teamwork | Heavy seasonal call traffic |
| Typical tools | Calling, video, chat and voicemail | Queues, topic routing and reviews |
| Channels | Calls, meetings and instant messages | Voice, email, web chat, text and social |
| Reporting | Call records and simple reports | Wallboards and agent dashboards |
| Common users | Hotels, offices and workshops | Booking offices, letting teams and order desks |
Scarborough firms usually begin with UCaaS. A business phone system in Scarborough can pick up contact centre tools when summer gets busy, under the agreement you already have.
Wondering if UCaaS or CCaaS suits your Scarborough business? Ask us to compare them.
Call 01723 644244or request a quoteA gift shop on Foreshore Road, a physio in Scalby and a joinery firm at Eastfield each use a business phone system in Scarborough differently. We set up just the tools each one needs.
Scarborough callers get a warm greeting and press a key for bookings, sales or accounts.
In peak season, Scarborough callers keep their place in line. You pick the hold music, a maximum wait and a message for after closing time.
Rules you set decide where each Scarborough call goes: one person, a team or a second site, guided by the clock and the shift rota.
Staff visiting customers in Whitby take the Scarborough line on their phones. We can supply business mobiles too.
Scarborough businesses record calls to train new seasonal staff, check service and settle complaints. Scarborough recordings stay on warm storage for one month (six if you prefer), then go into a cold archive held for ten years.
Connect a supported CRM, and the Scarborough guest or customer record opens as the phone rings.
If you use Microsoft Teams, direct routing puts your 01723 numbers inside it.
For help, ring 01723 644244 and talk to an engineer based in the UK.
The platform runs on infrastructure certified to ISO 27001, SOC 2 Type II and Cyber Essentials Plus, and both the NCSC overview and IASME’s guidance explain what those schemes cover.
For illustration purposes only. Screens are examples and do not show real systems or data.
Holiday parks, hotel groups and letting agencies on the Yorkshire coast field heavy call volumes each summer. If your Scarborough phones get that busy, queues and wallboards slot into your current account.
Scarborough team leaders get a wallboard with callers on hold, the longest wait, the day’s answer rate and free agents in one view. The contact centre solutions page explains more.
Talk to us about your contact centreFor illustration purposes only. Screens are examples and do not show real systems or data.
From a single inbox, Scarborough agents deal with calls, emails, live chat and social replies.
Each Scarborough enquiry goes to an agent who knows that topic well.
Scarborough managers follow wait times live and can listen, coach in private or join in.
Seasonal rotas in Scarborough match real call levels, and quality scores show where help is needed.
Booking reminders and weather updates go out to Scarborough guests in bulk, leaving agents to talk to callers.
On-screen prompts guide new Scarborough agents through unusual requests.
Scarborough managers can look up past calls by date or number and replay them.
An AI receptionist handles routine Scarborough calls, connects people to staff and writes a brief summary.
Callers see no change while we build the Scarborough system. We start by collecting your staff list, 01723 numbers, broadband details and opening hours.
We review your phones, your call routes and which Scarborough staff should answer.
Engineers create each Scarborough user, group and route, then test them before handsets are posted.
Scarborough handsets come programmed and ring once they go online.
Your 01723 numbers switch on the agreed day, and Scarborough callers notice no gap.
Scarborough staff get a quick tour of the features in their working day.
We do most of the work before your kit arrives. The Scarborough changeover is fast, and our engineers manage the technical steps.
Need the switch made out of season? Book a date that works for you.
Call 01723 644244or request a quoteScarborough is often called Britain’s first seaside resort, thanks to the spa waters found here in the 1620s. Today it mixes tourism with fishing, food making, engineering and a university campus.
Visitors come for the castle headland, both bays and events listed by Visit Scarborough. We build each Scarborough system around how that business speaks to its guests and customers.
Accountants and brokers in Scarborough get secure routing and call recordings that help with FCA rules.
Financial services phone systems →Solicitors and estate agents in Scarborough get personal numbers, a record of client calls and diverts for the evening.
Professional services phone systems →Creative and digital firms in Scarborough can ring clients via Teams or our desktop software from anywhere with a connection.
Technology services phone systems →Scarborough booking offices and holiday letting teams get queues, topic routing and live wallboards.
Contact centre phone systems →Surgeries, dentists and care homes in Scarborough can handle the first-thing rush, give opening hours to late callers and keep recordings.
Healthcare phone systems →Production teams at Eastfield pick up calls through hunt groups or the smartphone app.
Manufacturing phone systems →Engineers working along the coast call customers from the company’s 01723 number.
Engineering phone systems →Haulage and seafood firms near the A64 and A165 get routing that follows each shift pattern.
Logistics phone systems →Theatre and festival crews at the Spa and the Open Air Theatre can answer Scarborough calls from the wings, the box office or home.
Media phone systems →Cafés, pubs and restaurants along the seafront can take bookings on a line of their own.
Hospitality phone systems →Scarborough tourism, food and engineering firms serve visitors and buyers from across the country. Their staff work between front desks, kitchens, workshops, boats and home.
Blake Telecom links those Scarborough teams with one number and one contacts list. A caller can reach reception on the seafront, a workshop at Eastfield or a home office in Scalby.
Sites in the town centre, Eastfield and Seamer share extensions, and calls pass between them with a click.
Mobile staff take 01723 calls through the app, and colleagues know when they are busy with a customer.
Booking, sales and accounts enquiries reach the right Scarborough team first time.
Your Scarborough sites and branches elsewhere in the UK use one UK support team.
Yorkshire coast dialling codes
Scarborough, Filey and Seamer 01723 · Whitby 01947 · Pickering 01751
For illustration purposes only. Screens are examples and do not show real systems or data.
Plans start from £8.99 a month per user, you can begin with a single user, and moving your existing Scarborough numbers across is free.
A Scarborough price depends on headcount, chosen features and your internet line. Our pricing page shows typical prices, and the team will run through them with you.
A single Blake Telecom team ports, installs and looks after your business phone system in Scarborough.
We build and test your Scarborough system, bring the 01723 numbers across and keep checking in once it is live.
Ours is a small British business that keeps things simple, and Scarborough staff only get what they need.
Further down the page, our Google reviews show an average of 4.9 stars.
Firms comparing telephone systems in Scarborough give us three reasons.
Hybrid working. A bookings manager at home in Scalby answers the Scarborough line on a laptop with each guest’s history to hand.
Business continuity. Storm damage to a Scarborough office connection need not stop calls. Calls divert to staff mobiles or the next nearest site, and no spare kit is needed.
Voicemail to email. Scarborough voicemails turn up in email as sound files, ready to hear between guests.
For illustration purposes only. Screens are examples and do not show real systems or data.
Behind each Blake Telecom system is a cloud platform with a strong record of independent recognition, and you can find its awards below. You can also read verified user reviews of the platform on Gartner Peer Insights.
Customer Service Team of the Year
Won at the 24th American Business Awards in April 2026, alongside a second Gold for Achievement in Management, two Silver and one Bronze.
Product UX
Awarded in April 2026 for the platform’s mobile workspace, which brings calls, video, SMS and messaging apps into one screen.
Contact Centre as a Service
Named a Leader and Fast Mover in the 2025 GigaOm Radar for CCaaS, which compares contact centre platforms on features and pace of development.
Scarborough customers can phone 01723 644244 and get the team that set up their phones.
We fix most faults over the internet and send an engineer to your Scarborough premises if a visit helps.
Blake Telecom has helped Yorkshire firms move on from copper since 2004. For clear calls, we supply Scarborough firms with business broadband and leased lines as well.
Openreach will close the old analogue phone network on 31 January 2027. Hotels, shops and workshops in Scarborough often have alarms, lift lines, entry buzzers and card terminals wired to copper. Write them down now.
A hosted business phone system in Scarborough is ready with routing, voicemail and staff apps when you switch over.
We check the Scarborough line, note each device that still uses copper and time the switch outside the busy season where possible. Eligible 01723 numbers normally port. Before the switch, phone the firms behind each alarm and card terminal to confirm what they need.
Fixed lines with hardware on your premises
✕ Tied to a physical line at one address
✕ Standard call audio only
✕ No mobile or desktop apps
✕ Video calling needs a separate tool
✕ No transcription or AI features
✕ Adding users often means an engineer visit
Ageing hardware and rising maintenance
Hosted over broadband, on any device
✓ Works anywhere with a connection
✓ High-definition audio where the connection allows
✓ iPhone, Android, PC and Mac apps
✓ Video meetings available
✓ AI call transcription available
✓ Users can be added online
No phone hardware to maintain on your premises
Read what customers say about us, then ring the Scarborough team.
Call 01723 644244or request a quoteDirector
Blake Telecom have been paramount to the growth of our business by continuing to offer our business the very highest level of service. The equipment we have been supplied has been extremely flexible allowing us to change needs. Blake Telecom’s knowledge and expertise has been very professional and we look forward to working together on our future projects.
Director
Blake Telecom have been supplying our business communications for well over 10 years. We have found both their systems and support to be fully robust and they have given an excellent service throughout with value for money for their products. Their approach to helping our business has always been excellent from every aspect and I would highly recommend their services.
Director
Blake Telecom have revolutionised the way we operate. They have gone the extra mile in making the setup process painless and it was easy to install. Any questions are dealt with quickly and efficiently, and the staff are a pleasure to deal with. I truly wish we found them years ago. We recommend Blake Telecom to many of our suppliers and even customers whenever we can.
Director
We support Scarborough firms from the harbour and both bays to Falsgrave, Eastfield, Seamer and Scarborough Business Park.
Our remote team also helps businesses in Filey, Whitby and Scalby.
Based inland? Our business phone system in York page covers the city.
Call 01723 644244The town centre, both bays and nearby districts.
North and west of the town.
Down the coast to the south.
Up the coast to the north.
Scarborough firms often ask us the questions below. Our blog covers more, and the contact page takes any other question.
Rather talk it through? Call 01723 644244.
Let us know how calls work in your Scarborough business and what gets in the way. We will send one plan with one clear price.
With your sign-off, we fit the phones, port the 01723 numbers and train Scarborough staff. After launch, our support covers your coastal sites.
Our UK-based team is available Monday to Friday, 9am to 5.30pm.
Written by Glenda Jackson, Designer at Blake Telecom
Glenda designs and writes Blake Telecom’s guides to business phone systems. She works alongside the engineers who plan, configure and support every system we supply, so the detail on this page is checked by the people who do the work.
Set up your new VoIP phone system, fully working today, including a new number and programming.
Moving to rural office space, without the benefits of reasonable broadband speed, and without telephony services include, Blake Telecom directed us to alternatives and the solution we have is excellent. 4G Wi-Fi VoIP, serving our current needs and situation perfectly. The team were succinct in his explanation of what we could achieve, providing something promptly and getting this set up with minimum fuss and delay.