What Does a Business Phone System in Northampton Cost?
Northampton prices are worked out from headcount, feature choice and your office connection. Our pricing page shows typical costs, and a Northampton adviser can explain them.
Business Phone System in Northampton and Northamptonshire
A distribution centre at Brackmills, a footwear brand near the Cultural Quarter and a card services team at Moulton Park can all be linked by one cloud business phone system in Northampton. Office handsets, laptops and staff mobiles ring on 01604.
Existing 01604 numbers usually come across too, and colleagues in Daventry, Wellingborough and Towcester appear in the same directory. Northampton firms often turn on queueing and recording straight away and connect Microsoft Teams a little later.
Ring our UK team on 01604 343233.
Choosing a VoIP Provider in Northampton
VoIP lets Northampton calls travel through the internet line in your building and leaves the copper network out of it. In the trade it is also called hosted telephony or hosted PBX.
Northampton staff can answer from a deskphone, a PC or a smartphone. Chat and video calls are built into that app as well.
Say a retailer in Coventry rings the 01604 number on your business phone system in Northampton about a missing pallet.
Using one app, reception can message the transport office, hand the retailer to customer service or open a video meeting. An AI note then records what Northampton staff agreed to do.
As your VoIP provider in Northampton, Blake Telecom carries the project through from start to finish. Our engineers build and test each phone before it reaches the M1 corridor, port your 01604 numbers and remain your UK support contact afterwards.
Team app
Search people, chats and calls
Conversations
AllUnreadMentionsGroups
Pinned
AR
Amy R.Trailer swap confirmed for Brackmills
DP
Dev P.Transport line is covered
#
All conversations
Sales teamCara: Updated route sheet attached
1CW
Cara W.At the Brackmills depot until 2pm
W
Transport officeDelivery chasers go to Cara today
16
01604 main lineVoicemail, 0:42
DP
Dev P.
Morning all. Sunday’s delivery calls rang the duty mobiles in Daventry, as planned.
Morning all. Sunday’s delivery calls rang the duty mobiles in Daventry, as planned.
New messages
BT
Ben T.
A store in Coventry is chasing a pallet due this morning. Can someone call back?
A store in Coventry is chasing a pallet due this morning. Can someone call back?
CW
Cara W.
Updated route sheet attached.
Updated route sheet attached.
Route_sheet_Northampton.pdf220 KB
AR
You
Reply to Ben T.
Sales team
6 members
AI summary- A Coventry store is chasing this morning’s pallet.
- Cara shared the updated route sheet.
- Amy is ringing the store back now.
For illustration purposes only. Screens are examples and do not show real systems or data.
Northampton and Northamptonshire Live
12Calls live on 01604 numbers
WWellingboroughConnected
DDaventryConnected
TTowcesterConnected
KKetteringConnected
MMilton KeynesConnected
For illustration purposes only. Screens are examples and do not show real systems or data.
Supporting Businesses Across Northampton
Our Northampton customers include hauliers at Swan Valley, leather goods makers near St Michael’s Road, insurance brokers on Billing Road and nurseries in Duston. A business phone system in Northampton must suit very different working days.
Three things shape our advice: the people answering, the estate or office they work from and the software already on their desks. Picking between phone systems in Northampton should be easy, and our advice stays short.
Offices in Daventry, Kettering and Wellingborough can share one business phone system in Northampton. A call taken at Brackmills can be passed to Daventry in seconds.
The features Northamptonshire teams lean on most come next.
YOUR EXISTING NORTHAMPTON NUMBER
01604 XXXXXX
↓
Cloud VoIP Phone System
Keep Your Northampton 01604 Number When You Move to VoIP
An 01604 number shows customers that you trade from Northampton. Provided it passes the porting checks, it lands on our hosted network on a date you pick.
Once it has moved, one 01604 call can ring a deskphone, a computer and a mobile in the same moment. Customers in Northampton still recognise your number when you return their call.
✓ Keep your 01604 number where porting allows
✓ Link warehouse, office and remote staff
✓ Answer on a PC or smartphone
✓ Set the date your number transfers
VoIP, UCaaS and CCaaS Explained
VoIP (Voice over Internet Protocol) moves Northampton calls over broadband as data, retiring a copper line.
Sound quality is excellent. VoIP phone systems in Northampton now handle calls for depots, insurers and workshops, and our VoIP guide explains more.
Northampton offices on UCaaS, the cloud model for unified communications, keep voice, video, chat and colleague details together in one app. Our UCaaS page goes further.
Northampton has large customer service and card operations. Teams like these, taking calls hour after hour, normally run on CCaaS (Contact Centre as a Service).
Northamptonshire service teams use CCaaS for call queues, routing by skill, wallboards and scoring. Compare the tools side by side in the UCaaS and CCaaS solutions section.
| Compare | UCaaS | CCaaS |
|---|---|---|
| Suited to | Everyone at work | Teams serving customers |
| Core purpose | Daily calls and teamwork | Busy inbound lines |
| Typical tools | Voice, video, chat and voicemail | Queues, skill routing and scoring |
| Channels | Calls, meetings and messages | Phone, email, chat, SMS and social |
| Reporting | Call history and usage figures | Live queue and agent screens |
| Common users | Offices, workshops and warehouses | Help desks, order lines and sales floors |
Northampton businesses usually begin on UCaaS. Contact centre features can join a business phone system in Northampton later without moving account.
Can’t decide between UCaaS and CCaaS for your Northampton team? Let us explain the trade-offs.
Call 01604 343233or request a quoteFeatures of Your Business Phone System in Northampton
A shoe repairer in the Market Square, a dental group in Kingsthorpe and a parcel carrier at Brackmills expect different things from a business phone system in Northampton. Each gets the features it will actually use.
Auto Attendant
A short greeting asks Northampton callers to choose orders, service or accounts.
Call Queues
When lines are full, Northampton callers are held in order. Set the music, cap the wait time and record a separate weekend message.
Call Routing
Each Northampton call follows rules that send it to a person, a team or a sister site, based on the time and on staff availability.
Mobile and Desktop Calling
Reps visiting customers in Milton Keynes keep the Northampton line in their pocket through the app. We can also add business mobiles to your account.
Call Recording
Recorded calls help with training, quality reviews and resolving complaints. Each Northampton recording sits on warm storage for one month, or six on request. Older files then move to ten-year cold storage.
CRM Integration
With a supported CRM connected, the Northampton caller’s file opens while the phone is still ringing.
Microsoft Teams Integration
Northampton teams using Microsoft Teams can route 01604 calls into it with direct routing.
Support From People Who Know Your Setup
For support or changes, call 01604 343233 to reach a UK engineer.
Security and Compliance
The platform runs on infrastructure certified to ISO 27001, SOC 2 Type II and Cyber Essentials Plus, and both the NCSC overview and IASME’s guidance explain what those schemes cover.
For illustration purposes only. Screens are examples and do not show real systems or data.
Contact Centre Tools for Northampton Service Teams
Card providers, insurers and online retailers in Northampton handle thousands of calls daily. Once your own team gets close to that, call queues and a live wallboard simply switch on for your account.
On the Northampton wallboard, team leaders watch the queue build, the slowest wait and the share of calls answered, and see which colleagues can take the next call. The contact centre solutions page explains more.
Talk to us about your contact centreContact centre wallboardNorthampton order line
Live09:41:00Callers waiting4Queue: Support
Longest wait0:42Target under 1:00
Answered today318+ live
Service level93%In 30 seconds
Agents
Available5On a call7Wrap-up2On break1
Calls per hour
For illustration purposes only. Screens are examples and do not show real systems or data.
All Channels in a Single Queue
Northampton agents clear phone, email, chat and social enquiries from a single queue.
Skills-Based Routing
Each caller is sent to the Northampton agent with the right knowledge.
Live Wallboards
Northampton team leaders follow hold times live and can listen, coach privately or take a call over.
Forecasting, Rotas and Call Scoring
Northampton shift plans come from actual call data, and scored calls reveal who needs support.
Bulk Reminders and Updates
Delivery alerts and service messages can be sent in one go without taking agents off calls.
On-Screen Agent Prompts
Prompts on screen guide new Northampton agents through tricky calls.
Searchable Call Recordings
Look up a Northampton recording by day or caller ID and replay it to settle the facts.
AI Receptionist and Call Summaries
An AI receptionist answers routine Northampton calls, transfers callers and writes a short summary.
How Your Business Phone System in Northampton Is Set Up
Your existing phones carry on while the Northampton system is built. We first agree users, numbers, connections and hours.
1
Talk It Through
We review the equipment you have, the paths calls take and which Northampton staff should pick up.
2
Build and Test Remotely
Engineers set up users, teams and call routes and test them before handsets are sent to Northampton.
3
Handsets Arrive Ready
Handsets reach Northampton fully configured and ring the moment their cables go in.
4
Port Your Numbers
Porting day for your 01604 numbers is fixed in advance, with no dropped calls for Northampton customers.
5
Train Your Team
A quick run-through shows Northampton staff the features they will reach for daily.
Almost all the setup happens before delivery. Changeover day in Northampton is brief, and the technical side never lands on your team.
Built Around Northampton Industries
Northampton grew on shoemaking and leather. Today it is a major logistics hub on the M1, with card services, insurance, food production and high-performance engineering close to Silverstone.
Visitors come for the Royal and Derngate theatres, the Victorian Guildhall and 78 Derngate. We shape each Northampton system around the way that business serves its customers.
Financial Services
Accountants, insurers and advisers on Billing Road get secure routing, and their recordings meet FCA retention rules.
Financial services phone systems →Professional Services
Solicitors near the County Court and Northampton estate agents get their own direct numbers, a call record per client and diverts for when the office closes.
Professional services phone systems →Technology
Software and creative firms in Northampton can be on a client call within seconds from Teams or the desktop app, on Derngate or at home.
Technology services phone systems →Contact Centres and Shared Services
Northampton help desks and order teams get call queues, skills routing and a live stats screen.
Contact centre phone systems →Healthcare
GP practices, dentists and care homes around Northampton can soak up the 8am rush, tell late callers when they reopen and record calls.
Healthcare phone systems →Manufacturing
Warehouse and engineering teams on Moulton Park answer through ring groups shared across the shop floor and their mobiles.
Manufacturing phone systems →Engineering
Field engineers ring clients from the firm’s 01604 line. Their own mobiles stay private.
Engineering phone systems →Logistics
Distribution firms near junctions 15 and 16 of the M1 get queueing and routing that track their shift patterns.
Logistics phone systems →Creative and Media
Performers, stage crews and photographers can answer Northampton calls backstage at the Derngate, in a studio or at home.
Media phone systems →Hospitality
Restaurants and bars around the Market Square can give their reservations number its own Northampton welcome.
Hospitality phone systems →
Running a depot, an insurer or a workshop? Ask us for a Northampton setup plan.
Call 01604 343233or request a quoteA Business Phone System in Northampton for Logistics, Finance and Engineering Firms
Northampton logistics, finance and engineering firms serve customers across the UK. Their people move between warehouses, offices, client sites and home.
Blake Telecom gives those Northampton teams one number and one directory. Callers are connected to the right person, at a Brackmills depot, a town centre office or a home desk in Duston.
Warehouse, Office and Home Together
Sites at Brackmills, Moulton Park and Grange Park share extensions and pass calls between them with one click.
Calls That Follow Your Drivers and Engineers
Drivers and field engineers take the main 01604 line on the app while travelling, and the office can see when they are busy.
Routing for Order and Service Lines
Order calls, delivery chasers and account queries each go to their own Northampton team.
One Team for All Your Sites
Your Northampton sites, other Midlands offices and UK branches share one UK support team.
Also operating in North Northamptonshire or Leicestershire? See our Corby and Leicester pages.
Northamptonshire dialling codes
Northampton 01604 · Wellingborough 01933 · Daventry and Towcester 01327 · Kettering 01536
For illustration purposes only. Screens are examples and do not show real systems or data.
Why Northampton Businesses Choose Blake Telecom
Your business phone system in Northampton is ported, installed and supported by one Blake Telecom team.
01604Your number, kept
Handled From Start to Finish
We plan and test the Northampton system, port your 01604 numbers and keep an eye on things after launch.
UKBased team you can call
Straight Advice From People
Blake Telecom is a small British firm. We keep advice clear and only recommend tools your Northampton staff will use.
4.9Out of 5 on Google
Rated 4.9 by Customers
Our Google reviews are further down the page. The average score is 4.9 stars.
Why Northampton Firms Are Moving Their Calls to the Cloud
Northampton firms looking at telephone systems in Northampton usually name three reasons.
Hybrid working. A transport planner at home in Hardingstone answers the Northampton number with the team’s address book and call log open.
Business continuity. If a Northampton site loses power or internet, customers still get through. Calls are passed to mobiles or a branch elsewhere, with nothing extra to buy for standby.
Voicemail to email. Each Northampton voicemail is emailed to the right person as a short audio clip.
For illustration purposes only. Screens are examples and do not show real systems or data.
Your 01604 Number, Wherever You Work
A driver delivering in Coventry and an accounts clerk at home in Kingsthorpe can both answer your 01604 number on the app.
Outgoing calls show your Northampton business number, not a personal mobile.
Independent Recognition for Our Platform
The awards below were given to the cloud platform behind our business phone systems, not to Blake Telecom itself. You can read verified user reviews of that platform on Gartner Peer Insights.
Stevie Awards – Achievement in Management, Telecommunications 2026
2026
Gartner Magic Quadrant
2025
Frost and Sullivan – Contact Centre as a Service Leader, Q2 2025
2025
TrustRadius Multiple Awards
2024
Stevie Awards – Gold Winner 2026
2026
Recognition within Gartner’s independent research into Unified Communications as a Service.
Reliable Support for Your Business Phone System in Northampton
Northampton customers can call 01604 343233 and talk to the team who installed their phones.
We resolve most faults remotely and can send an engineer to your Northampton site when needed.
Since 2004 we have helped Midlands firms leave copper behind. Northampton offices wanting steady call quality can also get business broadband or leased lines from Blake Telecom.
Preparing Your Northampton Business for the PSTN Switch Off
Openreach will close the old analogue phone network on 31 January 2027. Warehouses, workshops and offices in Northampton still have intruder alarms, lift emergency phones, yard barriers and card readers wired to copper. List them now.
A hosted business phone system in Northampton sits in the cloud. Routing, voicemail and the apps all work from the moment you switch over.
We test your Northampton connection, spot equipment that still depends on copper and schedule the change for a quiet gap between shifts. Eligible 01604 numbers normally port, and alarm and payment firms can tell you what their devices will need.
Legacy
ISDN and analogue lines
Fixed lines with hardware on your premises
✕ Tied to a physical line at one address
✕ Standard call audio only
✕ No mobile or desktop apps
✕ Video calling needs a separate tool
✕ No transcription or AI features
✕ Adding users often means an engineer visit
Ageing hardware and rising maintenance
VS
Future ready
Cloud VoIP
Hosted over broadband, on any device
✓ Works anywhere with a connection
✓ High-definition audio where the connection allows
✓ iPhone, Android, PC and Mac apps
✓ Video meetings available
✓ AI call transcription available
✓ Users can be added online
No phone hardware to maintain on your premises
What Our Clients Say
★★★★★ 4.9 out of 5, based on Google reviews
Check our customer reviews, then talk to our Northampton advisers.
Call 01604 343233or request a quote
G. Blenkinsop
Director
Blake Telecom have been paramount to the growth of our business by continuing to offer our business the very highest level of service. The equipment we have been supplied has been extremely flexible allowing us to change needs. Blake Telecom’s knowledge and expertise has been very professional and we look forward to working together on our future projects.
S. Ferry
Director
Blake Telecom have been supplying our business communications for well over 10 years. We have found both their systems and support to be fully robust and they have given an excellent service throughout with value for money for their products. Their approach to helping our business has always been excellent from every aspect and I would highly recommend their services.
TD Jagger
Director
Blake Telecom have revolutionised the way we operate. They have gone the extra mile in making the setup process painless and it was easy to install. Any questions are dealt with quickly and efficiently, and the staff are a pleasure to deal with. I truly wish we found them years ago. We recommend Blake Telecom to many of our suppliers and even customers whenever we can.
W. McKiernan
Director
Coverage for Your Business Phone System in Northampton
We support businesses across Northampton, from St Giles’ Square and the Cultural Quarter to Brackmills, Moulton Park, Grange Park and Swan Valley.
Beyond the town, our remote team supports firms in Wellingborough, Daventry, Towcester and the villages around Northampton.
Also trading in North Northamptonshire? Our business phone system in Corby page covers that area.
Call 01604 343233Northampton and Surrounding Postcode Districts
+Northampton TownNN1 to NN5
The town and its business parks.
- NN1 Town centre and the Cultural Quarter
- NN2 Kingsthorpe
- NN3 Moulton Park and Moulton
- NN4 Brackmills, Grange Park and Swan Valley
- NN5 Duston
+WellingboroughNN8 and NN9
East along the A45.
- NN8 and NN9 Wellingborough and nearby villages
+DaventryNN11
West of Northampton.
- NN11 Daventry
+TowcesterNN12
South towards Silverstone.
- NN12 Towcester and Silverstone
Certified and Accredited
Common Questions From Northampton Businesses
These are the questions Northampton firms bring to us most. Our blog covers more, or drop us a line via the contact page.
Prefer a conversation? Call 01604 343233.
Ready to Upgrade Your Business Phone System in Northampton?
Tell us how your Northampton team handles calls now and where it gets stuck. We will reply with a single proposal and a clear price.
After you sign off the plan, we install the handsets, move your 01604 numbers and show the Northampton team how it all works. We then support one site or several across the county.
Our UK-based team is available Monday to Friday, 9am to 5.30pm.
- UK-based support team
- Your 01604 numbers moved for you
- Apps for mobile, laptop and desktop
- Warm and cold call recording storage
- Pricing set out on our pricing page
GJ
Written by Glenda Jackson, Designer at Blake Telecom
Glenda designs and writes Blake Telecom’s guides to business phone systems. She works alongside the engineers who plan, configure and support every system we supply, so the detail on this page is checked by the people who do the work.
Moving to rural office space, without the benefits of reasonable broadband speed, and without telephony services include, Blake Telecom directed us to alternatives and the solution we have is excellent. 4G Wi-Fi VoIP, serving our current needs and situation perfectly. The team were succinct in his explanation of what we could achieve, providing something promptly and getting this set up with minimum fuss and delay.