If your business could use a business phone system in Northampton that keeps depots, offices and drivers in touch all day, then pick up the phone and have a chat with us. We have decades of experience, and we will help your customers feel looked after from the moment they get through.
The sound quality is excellent, and your routing rules direct each caller to the right person or team. Answer with a desk set, through Microsoft Teams, via the mobile app or on a laptop, at Brackmills, on Billing Road or at home in Duston.
Give our friendly UK team a ring on 01604 343233.
Northampton firms change phone supplier only now and again, and with orders, deliveries and customers to keep happy, the move needs to go smoothly. With a trusted VoIP provider in Northampton, the 01604 numbers stay with you and your team stays on the phones.
VoIP sends your calls through the internet line in your building and leaves the copper network out of it, and some suppliers sell it as a hosted PBX. People can answer in the office, the warehouse or the cab.
Check for free porting, phones that arrive configured and the engineers who built your setup on the end of the support line. Blake Telecom offers all three as your VoIP provider in Northampton.
Team
YouNorthampton office · 01604 line
Ryan Coles
Kingsthorpe · 01604 ••••91
For illustration purposes only. Screens are examples and do not show real systems or data.
For illustration purposes only. Screens are examples and do not show real systems or data.
Our customers include hauliers at Swan Valley, leather goods makers near St Michael’s Road, insurance brokers on Billing Road and nurseries in Duston, and we shape each business phone system in Northampton around your working day.
Three things guide our advice: who answers, which estate or office they work from and the software already on their desks. Choosing between phone systems in Northampton should be simple, and we keep our advice short and friendly.
Offices in Daventry, Kettering and Wellingborough can share one business phone system in Northampton. A call taken at Brackmills can be passed to Daventry in seconds.
The features Northamptonshire teams lean on most come next.
An 01604 number tells customers you trade from Northampton. Once porting is approved, we move it to our hosted network on a date you pick.
Porting your 01604 numbers across is free of charge.
Once it has moved, one call can ring a desk phone, a computer and a mobile at the same moment, and your customers still recognise your number when you return their call.
A driver delivering in Coventry and an accounts clerk at home in Kingsthorpe can both take 01604 calls through the app.
Customers see your Northampton business number when you ring, never someone’s own mobile.
VoIP (Voice over Internet Protocol) moves your calls over broadband as data, retiring a copper line.
The sound quality is excellent, which is why VoIP phone systems in Northampton now handle calls for depots, insurers and workshops, and our VoIP guide explains more.
With UCaaS (Unified Communications as a Service), your office keeps voice, video, chat and colleague details together in one app. Our UCaaS page goes further.
Say a retailer in Coventry rings the 01604 number on your business phone system in Northampton about a missing pallet.
Using one app, your receptionist can message the transport office, pass the retailer to customer service or open a video meeting, and an AI note then records what your staff agreed to do.
CCaaS (Contact Centre as a Service) is made for teams like Northampton’s large customer service and card operations, taking calls hour after hour.
You get call queues, routing by skill, wallboards and call scoring, and you can compare the tools side by side in the UCaaS and CCaaS solutions section.
6 members
AI summaryFor illustration purposes only. Screens are examples and do not show real systems or data.
| Compare | UCaaS | CCaaS |
|---|---|---|
| Suited to | Everyone at work | Teams serving customers |
| Core purpose | Daily calls and teamwork | Busy inbound lines |
| Typical tools | Voice, video, chat and voicemail | Queues, skill routing and scoring |
| Channels | Calls, meetings and messages | Phone, email, chat, SMS and social |
| Reporting | Call history and usage figures | Live queue and agent screens |
| Common users | Offices, workshops and warehouses | Help desks, order lines and sales floors |
Most Northampton businesses begin with UCaaS, and we can add contact centre features to your business phone system in Northampton later without moving account.
Not sure if your Northampton team needs UCaaS, CCaaS or both? Give us a ring and we will explain how they differ.
Call 01604 343233or request a quoteA shoe repairer in the Market Square, a dental group in Kingsthorpe and a parcel carrier at Brackmills expect different things from a business phone system in Northampton, and you get the features you will actually use.
A short, friendly greeting asks callers to choose orders, service or accounts.
When the lines are full, callers hold in order, and you set the music, the longest wait and a separate weekend message.
Your rules send each call to a person, a team or a sister site, depending on the time and who is free.
Reps visiting customers in Milton Keynes keep your business line in their pocket through the app, and we can also add business mobiles to your account.
Recorded calls help with training, quality reviews and resolving complaints. Each Northampton recording sits on warm storage for one month, or six on request. Older files then move to ten-year cold storage.
With a supported CRM connected, the Northampton caller’s file opens while the phone is still ringing.
If your team uses Microsoft Teams, direct routing lets them handle 01604 calls right inside it.
Want to add a user or tweak a route? Call 01604 343233 and reach a friendly UK engineer.
The platform runs on infrastructure certified to ISO 27001, SOC 2 Type II and Cyber Essentials Plus, and both the NCSC overview and IASME’s guidance explain what those schemes cover.
For illustration purposes only. Screens are examples and do not show real systems or data.
Card providers, insurers and online retailers in Northampton handle thousands of calls a day. Once your own team gets close to that, we can simply switch on call queues and a live wallboard for your account.
With the wallboard, team leaders can watch the queue build, the longest wait and how many calls have been answered, and see which colleagues are free. You can learn more on the contact centre solutions page.
Talk to us about your contact centreFor illustration purposes only. Screens are examples and do not show real systems or data.
Your agents work through phone, email, chat and social enquiries from a single queue.
Each caller is sent to the agent with the right knowledge.
Team leaders can follow waiting times live and listen in, coach privately or take a call over.
Your shift plans come from real call data, and call scoring shows who would benefit from support.
Send delivery alerts and service messages in one go without taking your agents off calls.
Prompts appear on screen mid-call and help new agents through the difficult ones.
Look up a recording by day or caller ID and play it back to settle the facts.
An AI receptionist answers routine Northampton calls, transfers callers and writes a short summary.
Your existing phones carry on during the build, and we start by listing with you the users, the numbers being ported, your connection and your hours.
We talk through the equipment you have, the paths your calls take and which staff should pick up.
Our engineers set up your users, teams and call routes and test them before your handsets are sent out.
Your handsets arrive ready to go and ring the moment they are plugged in.
Your 01604 numbers move on a date we fix in advance, with no dropped calls for your customers.
A quick, friendly run-through shows your staff the features they will reach for most.
Almost all the setup happens before delivery, changeover day is brief, and the technical work never falls to your team.
Would you like the switch planned between shifts? Pick a date and we will fit around it.
Call 01604 343233or request a quoteNorthampton grew on shoemaking and leather. Today it is a major logistics hub on the M1, with card services, insurance, food production and high-performance engineering close to Silverstone.
Visitors come for the Royal and Derngate theatres, the Victorian Guildhall and 78 Derngate. We shape your system around the way your business looks after its customers.
Accountants, insurers and advisers on Billing Road get secure routing, and their recordings meet FCA retention rules.
Financial services phone systems →Solicitors near the County Court and Northampton estate agents get their own direct numbers, a call record per client and diverts for when the office closes.
Professional services phone systems →Software and creative firms in Northampton can be on a client call within seconds from Teams or the desktop app, on Derngate or at home.
Technology services phone systems →Northampton help desks and order teams get call queues, skills routing and a live stats screen.
Contact centre phone systems →GP practices, dentists and care homes around Northampton can soak up the 8am rush, tell late callers when they reopen and record calls.
Healthcare phone systems →Warehouse and engineering teams on Moulton Park answer through ring groups shared across the shop floor and their mobiles.
Manufacturing phone systems →Field engineers ring clients from the company’s 01604 line, and their own mobiles stay private.
Engineering phone systems →Distribution firms near junctions 15 and 16 of the M1 get queueing and routing that track their shift patterns.
Logistics phone systems →Performers, stage crews and photographers can answer Northampton calls backstage at the Derngate, in a studio or at home.
Media phone systems →Restaurants and bars around the Market Square can give their reservations number its own Northampton welcome.
Hospitality phone systems →Running a depot, an insurer or a workshop? Ask us and we will put together a plan for your Northampton site.
Call 01604 343233or request a quoteNorthampton logistics, finance and engineering firms serve customers right across the UK, and their people move between warehouses, offices, client sites and home.
We give those teams one number and one directory, and callers are connected to the right person at a Brackmills depot, a town centre office or a home desk in Duston.
Sites at Brackmills, Moulton Park and Grange Park share extensions and pass calls between them with one click.
Drivers and field engineers take the main 01604 line on the app while travelling, and the office can see when they are busy.
Order calls, delivery chasers and account queries each go to their own team.
Your Northampton sites, other Midlands offices and branches across the country share the same friendly UK support team.
Also operating in North Northamptonshire or Leicestershire? See our Corby and Leicester pages.
Northamptonshire dialling codes
Northampton 01604 · Wellingborough 01933 · Daventry and Towcester 01327 · Kettering 01536
For illustration purposes only. Screens are examples and do not show real systems or data.
Plans start from £8.99 a month per user, you can begin with a single user, and moving your existing Northampton numbers across is free.
What you pay reflects your headcount, the features you choose and your office connection. Typical costs are on our pricing page, and we are happy to explain them.
One friendly team handles your number transfer, installs your business phone system in Northampton and stays on hand afterwards.
We plan your setup, test it, bring the 01604 numbers over and keep an eye on things after launch.
We are a small British firm. We keep our advice clear and only recommend tools your staff will actually use.
Google reviewers give us 4.9 on average, and you can read their comments further down the page.
Northampton firms who ask about telephone systems in Northampton usually mention three reasons.
Hybrid working. A transport planner working from home in Hardingstone answers the office number, with the team’s address book and call log open.
Business continuity. If one of your sites loses power or internet, your customers still get through. Calls pass to mobiles or a branch elsewhere, with nothing extra to buy for standby.
Voicemail to email. A missed call is emailed to the right person as a short audio clip.
For illustration purposes only. Screens are examples and do not show real systems or data.
Northampton firms at Brackmills, Moulton Park and Grange Park can see what independent panels think of the platform carrying their calls. Its mobile workspace and its customer service team each earned Gold during 2026.
Customer Service Team of the Year
Won at the 24th American Business Awards in April 2026, alongside a second Gold for Achievement in Management, two Silver and one Bronze.
Product UX
Awarded in April 2026 for the platform’s mobile workspace, which brings calls, video and team chat into one screen.
Contact Centre as a Service
Named a Leader and Fast Mover in the 2025 GigaOm Radar for CCaaS, which compares contact centre platforms on features and pace of development.
These awards belong to the platform we supply, and you can read verified user reviews of it on Gartner Peer Insights.
If you need us, call 01604 343233 and talk to the team who installed your Northampton phones.
We sort out most faults remotely and can send an engineer to your site when needed.
Since 2004, we have been helping Midlands firms leave copper behind, and for steady call quality, you can also get business broadband or leased lines from us.
The national analogue network shuts down on 31 January 2027. Plenty of warehouses, workshops and offices in Northampton still have intruder alarms, lift emergency phones, yard barriers and card readers wired to copper, and it is worth listing them now.
A hosted business phone system in Northampton sits in the cloud, with routing, voicemail and the apps working from the moment you switch over.
We test your connection, spot equipment that still depends on copper and plan the change for a quiet gap between shifts. Eligible 01604 numbers normally move with you, and your alarm and payment firms can tell you what their devices will need.
Fixed lines with hardware on your premises
✕ Tied to a physical line at one address
✕ Standard call audio only
✕ No mobile or desktop apps
✕ Video calling needs a separate tool
✕ No transcription or AI features
✕ Adding users often means an engineer visit
Ageing hardware and rising maintenance
Hosted over broadband, on any device
✓ Works anywhere with a connection
✓ High-definition audio where the connection allows
✓ iPhone, Android, PC and Mac apps
✓ Video meetings available
✓ AI call transcription available
✓ Users can be added online
No phone hardware to maintain on your premises
Blake Telecom have been supplying our business communications for well over 10 years. We have found both their systems and support to be fully robust, and they have given an excellent service throughout, with value for money for their products. Their approach to helping our business has always been excellent from every aspect and I would highly recommend their services.
Blake Telecom have been paramount to the growth of our business by continuing to offer our business the very highest level of service. The equipment we have been supplied has been extremely flexible, allowing us to adapt as our needs change. Blake Telecom’s knowledge and expertise have been very professional, and we look forward to working together on our future projects.
Blake Telecom have revolutionised the way we operate. They have gone the extra mile in making the setup process painless, and it was easy to install. Any questions are dealt with quickly and efficiently, and the staff are a pleasure to deal with. I truly wish we had found them years ago. We recommend Blake Telecom to many of our suppliers and even customers whenever we can.
When we moved to rural office space, without the benefit of reasonable broadband speed or any telephony services in place, Blake Telecom directed us to alternatives, and the solution we have is excellent. 4G Wi-Fi VoIP serves our current needs and situation perfectly. The team were succinct in their explanation of what we could achieve, providing something promptly and getting this set up with minimum fuss and delay.
Read our customers’ reviews, then have a chat with our friendly team.
Call 01604 343233or request a quoteWe look after businesses across Northampton, from St Giles’ Square and the Cultural Quarter to Brackmills, Moulton Park, Grange Park and Swan Valley.
Beyond the town, our remote team looks after firms in Wellingborough, Daventry, Towcester and the villages around Northampton.
Also trading in North Northamptonshire? Our business phone system in Corby page covers that area.
Call 01604 343233The town and its business parks.
East along the A45.
West of Northampton.
South towards Silverstone.
Credit, insurance and customer service teams in Northampton spend much of the day confirming that callers are who they say they are. Strong records and secure payments make that job safer.
A Clear Audit Trail. Use VoIP call recording to keep a trail of identity checks for 30 days, for half a year, or in a ten-year archive.
Card Data Removed From Calls. PCI DSS compliant capture takes card details without staff hearing them, which removes a common fraud risk.
Certified Platform. The service holds ISO 27001, ISO 27017 and SOC 2 assurance and Cyber Essentials, and follows UK GDPR.
UK Hosting. Customer records for Northampton teams stay in UK data centres, and video calls are encrypted end to end.
The questions below come up time after time with Northampton businesses. Our blog covers more, or drop us a line via the contact page.
Would a quick conversation help? You will get a real person on 01604 343233.
Tell us how your team handles calls now and where it gets stuck, and we will come back with a single proposal and a clear price.
Once you are happy with the plan, we install your handsets, port your 01604 numbers and show your team how it all works, then support one site or several across the county.
Our UK-based team is available Monday to Friday, 9am to 5.30pm.
Reviewed by Aaron Barrowman, Engineer at Blake Telecom
Aaron is one of the engineers who plan, configure and support the business phone systems we supply. He checks the technical detail on this page against the way our systems are set up for customers.
Set up your new VoIP phone system, fully working today, including a new number and programming.
