If you want a business phone system in Newton Aycliffe that keeps orders, deliveries and shift teams connected, then give us a ring, because we are only a short drive down the A167 in Darlington. Our engineers have decades of experience, and your callers will always reach a friendly voice.
Calls are clear and reliable, and each caller is directed to the person, team or office you have chosen. Pick up at your desk, in Microsoft Teams, on our app or at a laptop, in a unit on Aycliffe Business Park, at Merchant Park or at home in Woodham.
Our friendly head office team is on 01325 647000.
Newton Aycliffe firms do not change phone supplier often, and with orders and deliveries to keep moving, the move has to be painless. A nearby VoIP provider in Newton Aycliffe keeps your 01325 numbers where they are and your shifts running as normal.
VoIP moves your calls onto your broadband and off the old copper pair, and some suppliers sell it as a hosted PBX. Your team can answer on the shop floor, in the office or at home.
Look for free porting, phones that arrive ready and a local support team made up of the engineers who built your setup. Blake Telecom offers all of that as your VoIP provider in Newton Aycliffe, from our office in Darlington.
A local number can sit alongside the system in Newton Aycliffe. Read our page on 01325 Newton Aycliffe phone numbers to find out more.
Team
YouNewton Aycliffe office · 01325 line
Kyle Peart
Aycliffe Village · 01325 ••••28
For illustration purposes only. Screens are examples and do not show real systems or data.
For illustration purposes only. Screens are examples and do not show real systems or data.
Our customers include engineering and fabrication firms on the business park, distribution centres near the A1(M), care providers in Woodham and shops around Beveridge Arcade, and each business phone system in Newton Aycliffe we fit is built around how your team works.
We do not recommend anything until we know who answers, where on the park they work and what is open on their screens all day. Choosing between phone systems in Newton Aycliffe should never be hard, and our advice is short, clear and friendly.
Units in Shildon, Sedgefield, Ferryhill and Darlington can share one business phone system in Newton Aycliffe. A call answered on the business park can be passed to a Darlington colleague in seconds.
The features south Durham firms use most are below.
An 01325 number tells customers you are based in south Durham. Once porting is approved, it moves to our hosted network on the day you pick.
Porting your 01325 numbers across is free of charge.
After the move, a call can ring a desk phone, a computer and a mobile at once, and your outgoing calls still show that familiar number.
A driver delivering in Leeds and a planner working from home in Sedgefield can both take calls to your 01325 number through the app.
When your staff call out, customers see the Newton Aycliffe business number, not a private mobile.
VoIP (Voice over Internet Protocol) turns your calls into data that runs over broadband, replacing a copper line.
Voice quality is excellent, which is why VoIP phone systems in Newton Aycliffe now handle calls for factories, depots and offices, and our VoIP guide explains more.
Unified Communications as a Service, or UCaaS, lets your firm handle phone calls, video meetings, messaging and its staff list in one place. Our UCaaS page has more detail.
Picture a buyer in Durham calling your business phone system in Newton Aycliffe on its 01325 line about a pallet that has not arrived.
From one app, your receptionist can message the dispatch lead, put the buyer through to sales or start a video call, and an AI summary is saved with your team’s promise to the buyer.
CCaaS, a contact centre delivered from the cloud, is made for customer service desks, order lines and sales teams that are on the phone for most of the day.
You get queues, skill-matched routing, live wallboards and call scoring, and each has its own section in the UCaaS and CCaaS solutions article.
6 members
AI summaryFor illustration purposes only. Screens are examples and do not show real systems or data.
| Compare | UCaaS | CCaaS |
|---|---|---|
| Suited to | Everyone at work | Teams serving customers |
| Core purpose | Daily calls and teamwork | Busy inbound lines |
| Typical tools | Voice, video, chat and voicemail | Queues, skill routing and scoring |
| Channels | Calls, meetings and messages | Phone, email, chat, SMS and social |
| Reporting | Call history and usage figures | Live queue and agent screens |
| Common users | Offices, workshops and depots | Order lines, service desks and sales teams |
Plenty of Newton Aycliffe firms start out on UCaaS, and the same business phone system in Newton Aycliffe can take on contact centre tools later without changing account.
Can’t decide if your Newton Aycliffe team needs UCaaS or CCaaS? Ring us and we will talk it through.
Call 01325 647000or request a quoteA sheet metal workshop on the business park, a dental practice near the town centre and a parcel depot at Merchant Park all use a business phone system in Newton Aycliffe for different things, and we set up what suits you.
Your callers hear a friendly welcome and press a key for sales, orders or accounts.
At busy times, callers hold in order, and you choose their music, the longest wait and a night-time message.
Each call goes to a named person, a department or another unit, depending on the time and who is at their desk.
Sales staff visiting customers on Teesside answer your business number on the app, on a mobile or a laptop, and we also provide business mobiles.
Call recordings are useful for training, checking quality and sorting out complaints. Newton Aycliffe recordings are held on warm storage for the first month. That can stretch to 180 days. Anything older can go into ten years of cold storage.
With a supported CRM linked, customer details appear on screen as the Newton Aycliffe call comes in.
If your firm already uses Microsoft Teams, direct routing lets you use your 01325 numbers right inside it.
For changes or a helping hand, just call 01325 647000 and speak to a friendly engineer.
The platform runs on infrastructure certified to ISO 27001, SOC 2 Type II and Cyber Essentials Plus, and both the NCSC overview and IASME’s guidance explain what those schemes cover.
For illustration purposes only. Screens are examples and do not show real systems or data.
Manufacturers, distributors and service firms around Newton Aycliffe run busy order and support lines. When your own lines get that busy, we simply add a queue and a wallboard to the account you already have.
The wallboard shows team leaders how many callers are waiting, the longest wait and how many calls have been answered, with free agents listed alongside. Read more on the contact centre solutions page.
Talk to us about your contact centreFor illustration purposes only. Screens are examples and do not show real systems or data.
Your agents work through phone, email, chat and social enquiries in one queue.
Each caller is put through to the agent with the right knowledge.
Team leaders can see live waiting times and listen in, coach or step into a call.
Your shift patterns are planned around real call volumes, and call scores highlight training needs.
Send delivery reminders and service updates in one go without pulling your agents off the phones.
On-screen tips appear during calls and guide new agents through difficult ones.
Look up a recording by date or caller and play it back to check what was said.
An AI receptionist answers simple Newton Aycliffe calls, passes callers on and leaves a short summary.
Your current phones carry on while we put the new system together, and we kick off by listing your users, the numbers moving over, your internet lines and your working hours.
We talk through the equipment you have, the routes calls take and which staff should answer them.
Our Darlington engineers set up your users, departments and routes, then test them before your handsets come up the A167.
Your handsets arrive programmed and start ringing as soon as they are connected.
Your 01325 numbers move on the day we agree, without a gap for your callers.
Your staff get a quick, friendly run-through of the features that matter in their role.
Nearly everything is prepared in advance, changeover day is short, and the technical part is handled by our engineers.
Would you like the switch timed around your shifts? Choose a date with us.
Call 01325 647000or request a quoteNewton Aycliffe was planned in 1947 as one of the first post-war new towns. Today its business park is one of the largest in the North East, with train building, precision engineering, electronics and distribution.
Local services and events are listed by Great Aycliffe Town Council. We build your system around how your firm deals with its customers and suppliers.
Local accountants and insurance brokers get protected call routing, with recordings stored to FCA timescales.
Financial services phone systems →Solicitors and estate agents in Newton Aycliffe get personal numbers, a searchable record of client calls and routing for when the office closes.
Professional services phone systems →Software and design firms in the town can call clients through Teams or the desktop app, from a desk in town or the spare room at home.
Technology services phone systems →Order desks and service teams in Newton Aycliffe get queues, skill-based routing and live stats on screen.
Contact centre phone systems →Surgeries, dental practices and care homes in Newton Aycliffe can manage the 8am peak, give out surgery hours once closed and record their calls.
Healthcare phone systems →Production teams on Aycliffe Business Park answer via ring groups or the app on their mobiles.
Manufacturing phone systems →Engineers covering south Durham call customers from the business 01325 number, not their own mobile.
Engineering phone systems →Hauliers and warehouses close to junction 59 of the A1(M) get routing built around their shift rotas.
Logistics phone systems →Tradespeople and contractors can answer Newton Aycliffe calls on site, in the van or at home.
Media phone systems →Cafés, pubs and hotels around Newton Aycliffe can give their bookings line a local greeting.
Hospitality phone systems →Making or moving goods in Newton Aycliffe? Ask us and we will put together a setup plan for you.
Call 01325 647000or request a quoteNewton Aycliffe manufacturers and distributors sell to customers all over the UK and abroad, and their staff move between the production floor, the warehouse, the office and customer sites.
We link those teams through one number and a shared directory, and callers reach the sales office, the production line or a planner at home in Shildon.
Units across the business park, an office in Darlington and a warehouse at Merchant Park can share extensions and pass calls in one click.
Engineers and drivers on the road take calls to the main 01325 line through the app, and colleagues at the unit can see when they are busy.
Orders, service requests and accounts queries each go straight to the right team.
One friendly UK team looks after your units in Newton Aycliffe and any other sites around the country.
Also operating in Darlington or Bishop Auckland? See our Darlington and Bishop Auckland pages.
South Durham dialling codes
Newton Aycliffe and Darlington 01325 · Shildon and Bishop Auckland 01388
For illustration purposes only. Screens are examples and do not show real systems or data.
Plans start from £8.99 a month per user, you can begin with a single user, and moving your existing Newton Aycliffe numbers across is free.
Your price depends on how many staff you have, the features you choose and your unit’s connection. Our pricing page shows typical costs, and our Darlington team is always happy to talk you through them.
From our Darlington office, one friendly team moves your numbers, fits your business phone system in Newton Aycliffe and looks after it afterwards.
We plan your system, test it, bring the 01325 numbers across and stay close at hand once you are live.
We are a small company based in Darlington. We keep our advice simple and only recommend tools your staff will actually use.
Our customers rate us 4.9 on Google, and you can read some of their reviews further down.
Newton Aycliffe firms asking about telephone systems in Newton Aycliffe tend to share three reasons.
Hybrid working. A production planner working from home in Heighington takes calls to the office number, with the shared address book and call log open.
Business continuity. If a unit loses power or broadband, your calls still connect. They are diverted to mobiles or a sister site without any standby equipment.
Voicemail to email. A missed call arrives in your inbox as a recording you can listen to on a break.
For illustration purposes only. Screens are examples and do not show real systems or data.
Manufacturers at Aycliffe Business Park and Merchant Park often ask what sets our platform apart. Part of the answer sits below: Gold from two judging panels this year and a Corporate Vision award that recognises Blake Telecom for trust.
Customer Service Team of the Year
Won at the 24th American Business Awards in April 2026, alongside a second Gold for Achievement in Management, two Silver and one Bronze.
Product UX
Awarded in April 2026 for the platform’s mobile workspace, which brings calls, video and team chat into one screen.
Contact Centre as a Service
Named a Leader and Fast Mover in the 2025 GigaOm Radar for CCaaS, which compares contact centre platforms on features and pace of development.
These awards belong to the platform we supply, and you can read verified user reviews of it on Gartner Peer Insights.
If you need us, call 01325 647000 and speak to the engineers who installed your phones, just down the road.
We fix most faults remotely, and an engineer can visit from Darlington when needed.
We have been helping south Durham firms move off copper since 2004, and for clear calls, you can also order business broadband or leased lines through us.
The analogue phone network closes across the UK on 31 January 2027. Plenty of units on the business park still rely on copper for intruder alarms, lift phones, barrier intercoms and payment terminals, and it is worth listing them now.
A hosted business phone system in Newton Aycliffe runs on your internet line, with routing, voicemail and apps working from the very first day.
We test your connection, find equipment still on copper and plan the change around your shifts. Eligible 01325 numbers can normally come with you, and your alarm firm and card terminal provider can tell you what their equipment needs.
Fixed lines with hardware on your premises
✕ Tied to a physical line at one address
✕ Standard call audio only
✕ No mobile or desktop apps
✕ Video calling needs a separate tool
✕ No transcription or AI features
✕ Adding users often means an engineer visit
Ageing hardware and rising maintenance
Hosted over broadband, on any device
✓ Works anywhere with a connection
✓ High-definition audio where the connection allows
✓ iPhone, Android, PC and Mac apps
✓ Video meetings available
✓ AI call transcription available
✓ Users can be added online
No phone hardware to maintain on your premises
Blake Telecom have been supplying our business communications for well over 10 years. We have found both their systems and support to be fully robust, and they have given an excellent service throughout, with value for money for their products. Their approach to helping our business has always been excellent from every aspect and I would highly recommend their services.
Blake Telecom have been paramount to the growth of our business by continuing to offer our business the very highest level of service. The equipment we have been supplied has been extremely flexible, allowing us to adapt as our needs change. Blake Telecom’s knowledge and expertise have been very professional, and we look forward to working together on our future projects.
Blake Telecom have revolutionised the way we operate. They have gone the extra mile in making the setup process painless, and it was easy to install. Any questions are dealt with quickly and efficiently, and the staff are a pleasure to deal with. I truly wish we had found them years ago. We recommend Blake Telecom to many of our suppliers and even customers whenever we can.
When we moved to rural office space, without the benefit of reasonable broadband speed or any telephony services in place, Blake Telecom directed us to alternatives, and the solution we have is excellent. 4G Wi-Fi VoIP serves our current needs and situation perfectly. The team were succinct in their explanation of what we could achieve, providing something promptly and getting this set up with minimum fuss and delay.
Read our customers’ reviews, then give the Darlington team a ring.
Call 01325 647000or request a quoteOur Newton Aycliffe customers range from Aycliffe Business Park and Merchant Park to the town centre, Woodham and School Aycliffe.
We also look after firms in nearby Shildon, Heighington, Sedgefield and Ferryhill.
Also trading in Darlington? Our business phone system in Darlington page covers the town.
Call 01325 647000The town and its business parks.
West of the town.
North and east.
South along the A167.
Many firms on the Newton Aycliffe business park have engineers and sales staff who spend the day on the road, answering calls on the app from vans, sites and home. Their calls need to be just as secure away from the office.
Encrypted Wherever They Are. Video meetings are encrypted end to end, and call data for your mobile teams is stored in UK data centres rather than on personal phones.
A Certified Service. ISO 27001, ISO 27017, SOC 2 and Cyber Essentials all apply to the platform, and personal information is processed in line with UK GDPR.
Payments in the Field. Engineers collecting a payment over the phone hand the caller to PCI DSS compliant capture, keeping card numbers out of their hands entirely.
Call Records. Add VoIP call recording to the roles that need it. Recordings last 30 days, can be kept to 180, and can be archived for up to ten years.
Here are the questions Aycliffe businesses raise with us most. The blog has further answers, or reach us through the contact page.
Prefer a word with someone? Call the Darlington team on 01325 647000.
Tell us how calls work in your business now and what slows the team down, and we will send back one clearly priced proposal.
When you say yes, our engineers install your phones, port your 01325 numbers and show your team around, then support one unit or several across County Durham.
Our UK-based team is available Monday to Friday, 9am to 5.30pm.
Reviewed by Aaron Barrowman, Engineer at Blake Telecom
Aaron is one of the engineers who plan, configure and support the business phone systems we supply. He checks the technical detail on this page against the way our systems are set up for customers.
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