If you want a business phone system in Bishop Auckland that just works, day in and day out, then come and talk to us. We are only down the road in Darlington, we have decades of experience behind us, and we will make sure the people ringing you get a warm welcome from the very first hello.
Voices come through clearly, and each call is routed to the people you have chosen to answer it. Pick up at a desk phone, inside Microsoft Teams, on our app or at your computer, in a shop on the Market Place, in a unit at South Church or at home in Crook.
Call us on 01388 434313.
Bishop Auckland firms rarely change phone supplier, and when they do, the move should be easy on everyone. A good VoIP provider in Bishop Auckland keeps your 01388 numbers as they are and lets your staff carry on with their day.
VoIP moves your calls from the old copper line onto the internet, and people also call it cloud telephony or a hosted PBX. Calls can be answered on a handset, a laptop or a mobile.
We would always check for free number porting, handsets that are ready to plug in and a local support team made up of the engineers who configured your phones. Being your VoIP provider in Bishop Auckland means we do all three, right from our Darlington office.
Team
YouBishop Auckland office · 01388 line
Craig Bell
Crook · 01388 ••••87
For illustration purposes only. Screens are examples and do not show real systems or data.
For illustration purposes only. Screens are examples and do not show real systems or data.
Our office is in Darlington, about 12 miles away, which makes Bishop Auckland feel close to home. We look after workshops on South Church Enterprise Park, shops on Newgate Street and practices around the Market Place.
We start by asking who answers, where your people work and which tools they use each day. Weighing up phone systems in Bishop Auckland should never feel like a jargon test, and we keep our advice plain and friendly.
Your sites in Crook, Willington, Spennymoor, Newton Aycliffe and Shildon can all join the same business phone system in Bishop Auckland, and a customer who rings the town office can be put through to Spennymoor without redialling.
You can see the main features of a business phone system in Bishop Auckland further down.
The number your customers already dial does not need to change. Where porting is available, we move your 01388 number onto your new business phone system for you.
Porting your 01388 numbers across is free of charge.
Once it has moved, the same number can ring handsets in the office, laptops at home and mobiles on the road, and your callers see the Bishop Auckland number they recognise.
At a desk on South Church Enterprise Park, visiting a client in Shildon or working from home in Crook, your staff can answer your 01388 number through the mobile or desktop app.
Your callers see your Bishop Auckland business number rather than someone’s personal mobile, which keeps the business side of things tidy.
VoIP is Voice over Internet Protocol, which simply means your calls travel over the internet and not along an old copper line.
Nothing changes for the people ringing you, which is a big reason VoIP phone systems in Bishop Auckland have replaced so many traditional lines. Our guide to what VoIP means has more.
UCaaS means Unified Communications as a Service. Your calls, video meetings, chat and staff directory live together in one app with a single login. Our UCaaS page goes into the detail.
Imagine a guest house owner ringing your 01388 number. You can message the bookings team, pass the caller to a colleague in Spennymoor or start a quick video call, all from one screen, and an AI note keeps track of the outcome.
Choose us as your VoIP provider in Bishop Auckland and we will set up your system before it arrives, move your 01388 numbers across and stay your friendly point of contact for support.
CCaaS means Contact Centre as a Service. It is made for teams who spend much of the day helping customers on the phone or online.
On top of calling, it brings queues, routing by skill, wallboards and quality scoring. You’ll find the full list on our UCaaS and CCaaS solutions page.
6 members
AI summaryFor illustration purposes only. Screens are examples and do not show real systems or data.
| Compare | UCaaS | CCaaS |
|---|---|---|
| Suited to | Everyone who makes and takes calls | Teams handling a steady stream of customers |
| Core purpose | Staying connected with colleagues and clients | Queuing, routing and measuring customer contact |
| Typical tools | Calls, video, chat and voicemail to email | Queues, skills routing, wallboards, call scoring |
| Channels | Voice, video and messaging | Voice, email, web chat, SMS and social media |
| Reporting | Call history and user activity | Live queues and agent performance |
| Common users | Offices, shops, trades and practices | Booking lines, help desks and sales teams |
Most firms choosing a business phone system in Bishop Auckland start with UCaaS for day-to-day calls, meetings and chat. If your call volumes build up later, we can switch on queues, wallboards and reporting within the same system.
Wondering which of the two suits you? Ring us and we will gladly explain.
Call 01388 434313or request a quoteA tearoom near the castle and a manufacturer on the enterprise park use the phones in very different ways, and we pick the features around your day. Voicemails sent by email, texts from your business number and presence, which shows who is free, are firm favourites.
A friendly recorded greeting points callers to sales, accounts or support, and nobody in the office has to screen all the calls.
On a busy morning, callers hold in a queue and are answered in order, and your queue rules can change between a hectic Monday and a quiet Friday afternoon.
Each call finds the right colleague, department or site, based on the time and who is around.
Your staff can answer on the app from a laptop or mobile while visiting clients around County Durham, and we can supply business mobiles as well, alongside the desk phones.
Recording calls is useful for training and compliance. Recordings sit in warm storage for 30 days, or 180 days if you ask, and can then move to cold storage for ten years.
With a compatible CRM, the caller’s details can appear as the phone rings, and your staff do not waste time searching.
Does your team live in Microsoft Teams? With direct routing, they can make and take calls on your 01388 number without leaving it.
Need us? Our UK-based support team is on 01388 434313, keeping the platform healthy, answering your questions and making any changes you need.
The platform sits on infrastructure certified to Cyber Essentials Plus, ISO 27001 and SOC 2 Type II. You can find out what those cover in the NCSC overview and IASME’s certification guide.
For illustration purposes only. Screens are examples and do not show real systems or data.
Care providers, housing teams and the attractions around the Market Place all take plenty of calls. As your volumes climb, your business phone system in Bishop Auckland can grow into a contact centre with its own wallboard.
On a screen beside the team, managers can see who is waiting, how long the oldest call has been holding, the service level and who is free. Have a look at our contact centre solutions.
Talk to us about your contact centreFor illustration purposes only. Screens are examples and do not show real systems or data.
Calls, emails, web chat and social messages all arrive in one list, and your agents deal with each one in turn.
Each enquiry goes to the colleague who knows the subject well, not simply the next free line.
Team leaders can see waiting times and free agents at a glance, then listen in or join a call if it needs help.
Past call patterns shape your rotas, and call scores highlight where a little coaching would help.
Send appointment reminders or service updates in one go, and keep your agents free for the calls coming in.
Helpful prompts on screen help newer staff give the right answer while the caller is still talking.
Find and play back any recorded call when you need to check exactly what was said.
A virtual receptionist can answer routine questions and put callers through, and AI call summaries save your team writing up notes.
A phone system change should never cost you a lost morning. Well before switch-over day, we agree with you who needs a phone, which numbers are moving, how you connect and your opening times.
First, we find out how calls reach you today, which staff need a number and what should happen when nobody picks up.
We set up your users, groups and routing remotely and test everything before anything is sent to you.
Your handsets turn up already set up and ready to plug in.
Your numbers switch over on the day we have agreed, with no gap in incoming calls.
A short, friendly walkthrough helps everyone feel at home with the new system.
Because the groundwork happens beforehand, switch-over day is short, and our team takes care of the technical side throughout.
Heritage and tourism have given the town a new lease of life, with The Auckland Project drawing visitors to Auckland Castle and the galleries on the Market Place.
Manufacturing and trade fill South Church Enterprise Park, retail is anchored at Tindale Crescent, and Bishop Auckland College, the hospital and care providers employ many more. Each sector uses the phone differently, and we plan your system around the way you work.
Call recording, secure routing and long-term storage for advisers, brokers and accountants in the town centre.
Financial services phone systems →Personal direct dials, a log of each client call and after-hours routing for solicitors and estate agents near the Market Place.
Professional services phone systems →App-based calling and Microsoft Teams integration for small software, design and IT firms across the Wear Valley.
Technology services phone systems →Queues, skills-based routing and live reports for housing, care and customer service teams.
Contact centre phone systems →Morning queues, out-of-hours messages and call recording for GP surgeries, dentists and care homes.
Healthcare phone systems →Ring groups for the office and mobile apps for workshop staff on South Church Enterprise Park.
Manufacturing phone systems →The company number travels with field engineers on their mobiles, from Shildon and Spennymoor to the Weardale villages.
Engineering phone systems →Routing and queues for hauliers and depots moving goods along the A688 and the A1(M).
Logistics phone systems →Flexible calling for event teams, photographers and creative studios working with the town’s attractions.
Media phone systems →Booking lines and welcome menus for cafés, guest houses and venues serving castle and gallery visitors.
Hospitality phone systems →Tell us what your business does and we will shape a business phone system in Bishop Auckland around it.
Call 01388 434313or request a quoteAuckland Castle, the Spanish Gallery, the Mining Art Gallery and the Faith Museum have turned Bishop Auckland into a destination, and cafés, guest houses and shops have grown up around them.
A business phone system in Bishop Auckland keeps your booking lines, event enquiries and everyday calls organised, even when your opening hours change through the week.
Many of the town’s attractions open Wednesday to Sunday. Your greeting and routing can follow the days you trade, with a clear message on the days you don’t.
Give ticket, group and event enquiries their own number or menu option, and send them straight to the people who handle bookings.
Overflow rules pass calls to a second team or a mobile when the main line is busy, and fewer weekend visitors hear an engaged tone.
Our Darlington office is about 12 miles away. Most changes are made remotely, and a site visit is easy to arrange if one is ever needed.
Working elsewhere in the North East? We help firms in Darlington, Durham and Newton Aycliffe.
County Durham dialling codes
Bishop Auckland 01388 · Darlington 01325 · Durham 0191 · Barnard Castle 01833
For illustration purposes only. Screens are examples and do not show real systems or data.
Plans start from £8.99 a month per user, you can begin with a single user, and moving your existing Bishop Auckland numbers across is free.
Each quote is different. It comes down to how many of your team need a line, the features that matter to you and the connection you have. Our pricing page sets out the options, and we will happily go through them with you over a cuppa.
From moving your numbers to setting up your business phone system in Bishop Auckland and looking after it afterwards, one friendly team takes care of the whole job.
We plan and test everything, move your 01388 numbers and carry on supporting you once you are live.
You will speak to a small UK-based team who keep the options simple and never push features you will not use.
Our Google reviews average 4.9 stars, and some customer comments are just below.
More and more telephone systems in Bishop Auckland are moving to the cloud, and there are three good reasons why.
Hybrid working. Your staff keep one number, one directory and one call history at the office, at home or with a client in Crook or Spennymoor.
Business continuity. If snow, a power cut or a line fault closes the office, calls can switch to mobiles or a backup number while your staff carry on from elsewhere. That gives you disaster recovery without a second system.
Voicemail to email. Miss a call, and the message arrives in your inbox as a recording you can play on any device.
For illustration purposes only. Screens are examples and do not show real systems or data.
Businesses on Newgate Street and at South Church Enterprise Park can review the honours held by the platform carrying their calls. Corporate Vision named Blake Telecom Most Trusted Business Communications Specialist 2026, UK, and the platform won Gold twice this year.
Customer Service Team of the Year
Won at the 24th American Business Awards in April 2026, alongside a second Gold for Achievement in Management, two Silver and one Bronze.
Product UX
Awarded in April 2026 for the platform’s mobile workspace, which brings calls, video and team chat into one screen.
Contact Centre as a Service
Named a Leader and Fast Mover in the 2025 GigaOm Radar for CCaaS, which compares contact centre platforms on features and pace of development.
These awards belong to the platform we supply, and you can read verified user reviews of it on Gartner Peer Insights.
Need a hand with your business phone system in Bishop Auckland? Just ring 01388 434313 and you will reach the same people who set it up.
We fix most issues remotely, and because our office is only a short drive away in Darlington, we can visit your premises if it is ever needed.
We have been helping firms leave copper lines behind since 2004, and if your connection could do with a boost, we can provide business broadband or a leased line.
The PSTN switches off on 31 January 2027. Anyone still using analogue or ISDN lines should remember the alarm panel, lift phone, door entry and card machine as well as the desk phones.
Once your calls move to the cloud, they travel over your internet connection, and features such as routing, voicemail and the mobile app come as part of the service.
We test your broadband, find anything still plugged into a copper line and plan the switch around your staff. Eligible 01388 numbers can usually come with you, and the firms behind your alarms and card terminals can tell you what they need to do.
Fixed lines with hardware on your premises
✕ Tied to a physical line at one address
✕ Standard call audio only
✕ No mobile or desktop apps
✕ Video calling needs a separate tool
✕ No transcription or AI features
✕ Adding users often means an engineer visit
Ageing hardware and rising maintenance
Hosted over broadband, on any device
✓ Works anywhere with a connection
✓ High-definition audio where the connection allows
✓ iPhone, Android, PC and Mac apps
✓ Video meetings available
✓ AI call transcription available
✓ Users can be added online
No phone hardware to maintain on your premises
Blake Telecom have been supplying our business communications for well over 10 years. We have found both their systems and support to be fully robust and they have given an excellent service throughout with value for money for their products. Their approach to helping our business has always been excellent from every aspect and I would highly recommend their services.
Blake Telecom have been paramount to the growth of our business by continuing to offer our business the very highest level of service. The equipment we have been supplied has been extremely flexible allowing us to change needs. Blake Telecom’s knowledge and expertise has been very professional and we look forward to working together on our future projects.
Blake Telecom have revolutionised the way we operate. They have gone the extra mile in making the setup process painless and it was easy to install. Any questions are dealt with quickly and efficiently, and the staff are a pleasure to deal with. I truly wish we found them years ago. We recommend Blake Telecom to many of our suppliers and even customers whenever we can.
Moving to rural office space, without the benefits of reasonable broadband speed, and without telephony services include, Blake Telecom directed us to alternatives and the solution we have is excellent. 4G Wi-Fi VoIP, serving our current needs and situation perfectly. The team were succinct in his explanation of what we could achieve, providing something promptly and getting this set up with minimum fuss and delay.
We look after businesses across the town, from Newgate Street and the Market Place to South Church Enterprise Park, Tindale Crescent and West Auckland.
Further out, we support firms in Shildon, Crook, Spennymoor, Willington, Stanhope and Wolsingham. Our Darlington base is a short drive away, and we look after each system remotely too.
Based closer to Durham? Our business phone system in Durham page covers the city.
Call 01388 434313The town centre, South Church Enterprise Park and the villages along the Gaunless valley, plus the railway town of Shildon.
Crook, Willington and the Weardale villages up towards Stanhope and Wolsingham.
Towns along the A167 and A1(M), including the manufacturers on Aycliffe Business Park.
Visitors to the castle and galleries mean more bookings and deposits taken over the phone by shops, cafes and guest houses in Bishop Auckland. Each of those calls involves a customer trusting you with their card.
Taking Deposits Securely. PCI DSS compliant payment capture means the guest enters their card details privately, and nobody on your team hears or stores them.
Platform Standards. The cloud platform holds ISO 27001, ISO 27017 and SOC 2 assurance plus Cyber Essentials, and follows UK GDPR for personal data.
Booking Calls on Record. If you want a record of what was booked, VoIP call recording stores calls for 30 days, extends to 180 days and can archive for up to 10 years.
Data in the UK. Guest names, numbers and call history remain in UK data centres, and any video call is encrypted end to end.
Here are the questions firms in Bishop Auckland and the Wear Valley ask us most. If yours is not here, read our blog or get in touch.
Rather speak to a person? The number to call is 01388 434313.
Tell us how your calls work at the moment, who needs to be reachable and what you would like to fix, and we will suggest a practical setup with a clear quote.
When you are ready, our team takes care of installation, number transfers, training and ongoing support, from replacing an old switchboard to leaving ISDN behind or opening a second site.
Our UK-based team is available Monday to Friday, 9am to 5.30pm.
Reviewed by Aaron Barrowman, Engineer at Blake Telecom
Aaron is one of the engineers who plan, configure and support the business phone systems we supply. He checks the technical detail on this page against the way our systems are set up for customers.
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