If you need a business phone system in Southampton that keeps sailings, shipments and customers on track, then come and talk to our team. Decades of experience sit behind our engineers, and callers will be welcomed and passed to the right desk without a wait.
Calls arrive clear and steady and follow your routing to the letter. Answer through a desk set, in Teams, via the app or on a laptop, beside the cruise terminals, at Chilworth Science Park or at home in Portswood.
Our friendly UK help desk for Southampton firms is on 023 8201 2009.
Southampton firms rarely switch phone supplier, and with sailings, shipments and customers to look after, the move must be smooth. A dependable VoIP provider in Southampton keeps the 023 8 numbers you know and lets your people carry on.
VoIP runs your calls over your broadband connection, leaving the old copper lines behind, and some suppliers call it a hosted PBX. Calls can be taken on the dockside, in the office or from home.
Insist on free porting, phones that turn up configured and a support line staffed by engineers who know your account. As your VoIP provider in Southampton, Blake Telecom offers all three to firms around the docks and beyond.
Team
YouSouthampton office · 023 line
Alfie Dunn
Woolston · 023 •••• ••83
For illustration purposes only. Screens are examples and do not show real systems or data.
For illustration purposes only. Screens are examples and do not show real systems or data.
We look after freight forwarders near the docks, solicitors around Ocean Village, letting agents in Portswood and tech firms at the Science Park, and we make sure each business phone system in Southampton matches the way your day runs.
Our first questions are simple: who picks up, where they sit and what software runs on their screens. Comparing phone systems in Southampton should feel easy, and our advice stays short and friendly.
Your branches in Hedge End, Totton and Eastleigh can all use one business phone system in Southampton, and a call answered at Ocean Village can be passed to Eastleigh in one click.
Here are the features Southampton teams use most.
An 023 8 number tells callers your business is in Southampton. When porting is confirmed, the number comes across to our network on a date that suits your customers.
Porting your 023 numbers across is free of charge.
From that day, one call can ring a desk phone in the city centre, a laptop at home in Chandler’s Ford and a mobile at the dockside together, and your customers still see your usual number when you ring them.
A surveyor at the docks and an administrator working from home in Eastleigh can both answer your 023 number from the app.
Customers see the Southampton office number when you call, not somebody’s own mobile.
VoIP (Voice over Internet Protocol) sends your calls over the internet and replaces traditional landlines.
Calls sound clear, which is why VoIP phone systems in Southampton now serve offices, warehouses and shops, and our VoIP guide gives the background.
With Unified Communications as a Service, or UCaaS, your team can call, meet on video, message and find colleagues in one app. Learn more on our UCaaS page.
Picture a customer in Winchester calling your business phone system in Southampton about a delayed shipment.
Inside the app, your receptionist can message the warehouse, pass the caller to sales or switch to video, and an AI note captures your team’s promise.
CCaaS, the platform’s contact centre layer, is made for cruise booking teams, shipping desks and customer service lines with a steady stream of calls.
You get caller queues, skills matching, wallboards and call scoring, and you can compare each tool in our UCaaS and CCaaS solutions breakdown.
6 members
AI summaryFor illustration purposes only. Screens are examples and do not show real systems or data.
| Compare | UCaaS | CCaaS |
|---|---|---|
| Suited to | All of your staff | Teams handling customers |
| Core purpose | Daily calls and collaboration | Busy inbound lines |
| Typical tools | Voice, video, messaging and voicemail | Queues, skill routing and scoring |
| Channels | Calls, video meetings and team chat | Phone, email, chat, SMS and social channels |
| Reporting | Call history and usage data | Live wallboards and agent status |
| Common users | Offices, warehouses and shops | Cruise bookings, shipping desks and service lines |
Most Southampton firms start with UCaaS, and we can add contact centre tools to your business phone system in Southampton later, under your existing agreement.
Torn between UCaaS and CCaaS for your Southampton firm? Pick up the phone and we will explain the options.
Call 023 8201 2009or request a quoteA boatyard in Itchen Ferry, a dental clinic in Bassett and a wholesaler at Nursling all want something different from a business phone system in Southampton, and we switch on what you will use.
Your callers hear a friendly welcome message and choose a department, for example sales, bookings or accounts.
At peak times, callers queue fairly, and you set the hold music, the longest wait and the message heard once you close.
Your routing rules send each call to a colleague, a department or another site, depending on your opening hours and who has signed in.
Sales staff meeting clients in Winchester can answer your business line on their mobiles, and we also provide business mobiles where needed.
Southampton firms use recorded calls for training, quality checks and resolving disputes. Recordings remain on warm storage for a month (half a year on request), then pass into cold storage for up to ten years.
With a supported CRM connected, the Southampton customer’s details appear on screen before you pick up.
If your office works in Microsoft Teams, direct routing lets you use your 023 numbers right inside it.
Call 023 8201 2009 and speak to a friendly UK engineer.
The platform runs on infrastructure certified to ISO 27001, SOC 2 Type II and Cyber Essentials Plus, and both the NCSC overview and IASME’s guidance explain what those schemes cover.
For illustration purposes only. Screens are examples and do not show real systems or data.
Cruise lines, shipping firms and insurers in Southampton run large customer teams. If your lines reach that level, queues and wallboards can be added to your current account.
Supervisors can see callers waiting, the longest wait, today’s answer rate and free agents on one wallboard. Take a closer look on the contact centre solutions page.
Talk to us about your contact centreFor illustration purposes only. Screens are examples and do not show real systems or data.
Calls, emails, chats and social posts all reach your agents in one combined inbox.
Each caller goes to an agent who specialises in their question.
Supervisors can follow how long callers wait and listen to a live call, prompt the agent privately or take part.
Your rotas follow real call patterns, and quality scores highlight coaching needs.
Send sailing updates and service notices to your passengers and customers in one go, and your agents stay free for calls.
On-screen prompts help new agents deal with unusual calls as they come in.
Your managers can pull up old recordings by date or caller and listen again.
An AI receptionist answers routine Southampton calls, connects callers and saves a short summary.
Callers notice nothing during the preparation, and we begin with your staff list, the 023 numbers, broadband details and your opening times.
We talk through your current phones, how calls flow and who should answer them.
Our engineers set up each user, group and call route and test them before any handset ships.
Your handsets arrive ready to go and ring as soon as they are online.
Your 023 numbers switch over on the chosen day, and your callers get through as usual.
Your staff get a short, friendly introduction to the features they use most often.
Nearly all the setup happens before your equipment arrives, the switch takes very little time, and our team takes care of the technical steps.
Would you like the move done outside office hours? Just choose the timing with us.
Call 023 8201 2009or request a quoteSouthampton has sent ships around the world for centuries, from the Mayflower in 1620 to the Titanic in 1912. Today it is one of Europe’s busiest cruise ports, with container shipping, marine science, universities and a growing tech sector.
Visitors come for the old town walls, Ocean Village and events listed by Visit Southampton. We plan your setup around how your business talks to its customers.
Accountants, insurers and advisers in Southampton get secure routing and recordings that help with FCA rules.
Financial services phone systems →Law firms and estate agents in Southampton get direct dial numbers, client call history and after-hours forwarding.
Professional services phone systems →Tech teams at the Science Park and in the city centre can call clients from Teams or our desktop software at the bench, in town or at home.
Technology services phone systems →Southampton booking teams and service lines get queues, skill routing and live wallboards.
Contact centre phone systems →Surgeries, dentists and care homes across Southampton can deal with the 8am rush, give out opening hours in the evening and keep recordings.
Healthcare phone systems →Warehouse teams at Nursling and Adanac Park answer via ring groups or on their phones.
Manufacturing phone systems →Marine engineers working across the Solent call customers from the firm’s 023 number.
Engineering phone systems →Freight and logistics firms near the M27 and M271 get routing set around each shift change.
Logistics phone systems →Crews at the boat show and staff at the Mayflower Theatre can answer Southampton calls from the venue, the office or home.
Media phone systems →Restaurants and bars at Ocean Village can take bookings on their own line.
Hospitality phone systems →Dockside, office or warehouse? Let us plan a Southampton setup for you.
Call 023 8201 2009or request a quoteSouthampton maritime, technology and service firms serve clients at home and abroad, and their people split their time between the docks, offices, labs and home.
We put those teams on one number with one directory, and callers get through to a desk in the city centre, a team at the Science Park or a home office in Totton.
Sites at Ocean Village, Chilworth and Nursling share extensions, and a click moves a caller across.
Engineers answer the 023 line from the app, and colleagues can see when they are busy working on a vessel.
Bookings, service and billing calls each go to the right team first time.
Your Southampton offices and other branches are all looked after by one friendly UK support team.
Also operating in Portsmouth or London? See our Portsmouth and London pages.
South Hampshire dialling codes
Southampton, Eastleigh and Totton 023 8 · Portsmouth 023 9 · Winchester 01962
For illustration purposes only. Screens are examples and do not show real systems or data.
Plans start from £8.99 a month per user, you can begin with a single user, and moving your existing Southampton numbers across is free.
Your quote depends on how many people need phones, which extras you want and your internet line. Our pricing page lists sample prices, and we are always happy to go over them with you.
One friendly team stands behind your business phone system in Southampton, from moving your numbers and fitting to support.
We plan your system, test it carefully, port your 023 numbers and keep checking in after go-live.
We are a small British business with plain advice, and your people get just the tools that help them.
Customers have given us a 4.9 rating on Google, and their reviews are lower on this page.
Southampton firms looking at telephone systems in Southampton usually mention three reasons.
Hybrid working. An account manager working from home in Chandler’s Ford takes calls with the team directory and recent calls right there on a laptop.
Business continuity. If your office loses its internet, your phones keep ringing. Calls divert to staff mobiles or your Eastleigh office, and there is no backup equipment to buy.
Voicemail to email. A missed call reaches your inbox as an audio file to play when you are free.
For illustration purposes only. Screens are examples and do not show real systems or data.
Ocean Village offices and Science Park tenants in Southampton expect calls to connect cleanly every time. The system we install has the awards to back that up: Gold twice in 2026 and a Leader rating from GigaOm in 2025.
Customer Service Team of the Year
Won at the 24th American Business Awards in April 2026, alongside a second Gold for Achievement in Management, two Silver and one Bronze.
Product UX
Awarded in April 2026 for the platform’s mobile workspace, which brings calls, video and team chat into one screen.
Contact Centre as a Service
Named a Leader and Fast Mover in the 2025 GigaOm Radar for CCaaS, which compares contact centre platforms on features and pace of development.
These awards belong to the platform we supply, and you can read verified user reviews of it on Gartner Peer Insights.
Need help with a fault or a change? Ring 023 8201 2009 and speak to the team that installed your Southampton system.
Our engineers clear most faults remotely and will come to your premises when a visit is needed.
We have been helping Hampshire businesses since 2004, and if you would like clear calls, you can get business broadband or leased lines with your phones.
The UK’s copper phone network closes on 31 January 2027. Offices, warehouses and shops in Southampton may still run alarms, lift lines, gates and card machines on copper, and it is worth starting a list today.
A hosted business phone system in Southampton is ready with call routing, voicemail and staff apps on switch-over day.
We test your connection, spot devices that still rely on copper and book the move for a quiet spell. Eligible 023 numbers can usually come across with you, and your alarm and payment terminal suppliers will know what their equipment requires.
Fixed lines with hardware on your premises
✕ Tied to a physical line at one address
✕ Standard call audio only
✕ No mobile or desktop apps
✕ Video calling needs a separate tool
✕ No transcription or AI features
✕ Adding users often means an engineer visit
Ageing hardware and rising maintenance
Hosted over broadband, on any device
✓ Works anywhere with a connection
✓ High-definition audio where the connection allows
✓ iPhone, Android, PC and Mac apps
✓ Video meetings available
✓ AI call transcription available
✓ Users can be added online
No phone hardware to maintain on your premises
Blake Telecom have been supplying our business communications for well over 10 years. We have found both their systems and support to be fully robust, and they have given an excellent service throughout, with value for money for their products. Their approach to helping our business has always been excellent from every aspect and I would highly recommend their services.
Blake Telecom have been paramount to the growth of our business by continuing to offer our business the very highest level of service. The equipment we have been supplied has been extremely flexible, allowing us to adapt as our needs change. Blake Telecom’s knowledge and expertise have been very professional, and we look forward to working together on our future projects.
Blake Telecom have revolutionised the way we operate. They have gone the extra mile in making the setup process painless, and it was easy to install. Any questions are dealt with quickly and efficiently, and the staff are a pleasure to deal with. I truly wish we had found them years ago. We recommend Blake Telecom to many of our suppliers and even customers whenever we can.
When we moved to rural office space, without the benefit of reasonable broadband speed or any telephony services in place, Blake Telecom directed us to alternatives, and the solution we have is excellent. 4G Wi-Fi VoIP serves our current needs and situation perfectly. The team were succinct in their explanation of what we could achieve, providing something promptly and getting this set up with minimum fuss and delay.
Our Southampton customers range from the city centre and Ocean Village to Woolston, Shirley, Nursling and the Science Park.
Our remote team also looks after firms in Eastleigh, Totton and Hedge End.
Based further along the coast? Our business phone system in Portsmouth page covers that city.
Call 023 8201 2009Central Southampton and the districts around it.
North of the city.
East of the city.
West across the Test.
Travel agents and cruise specialists in Southampton take bookings that include passport numbers, dates of birth and large payments. That combination makes their phone lines a target for fraud.
Large Payments Handled Safely. Cruise and holiday balances are settled by phone using PCI DSS compliant capture, out of earshot of the booking team.
Passport Details Protected. Passport numbers and dates of birth given on a call are covered by UK GDPR, kept on UK servers, and video chats with travellers are encrypted.
Certified Platform. Southampton bookings run on a service holding ISO 27001 and ISO 27017, a SOC 2 report and Cyber Essentials.
Booking Confirmations. VoIP call recording keeps booking calls for 30 days, extends to 180 days and archives for up to ten years.
These are the questions Southampton firms ask us most. Find more on our blog, or reach us from the contact page.
Would you prefer to talk it through? You can reach our Southampton engineers on 023 8201 2009.
Tell us how calls reach your team now and where they stall, and we will come back with a single plan and a clear price.
Once you approve it, we install your phones, port the 023 numbers and train your team, then support each of your Hampshire sites.
Our UK-based team is available Monday to Friday, 9am to 5.30pm.
Reviewed by Aaron Barrowman, Engineer at Blake Telecom
Aaron is one of the engineers who plan, configure and support the business phone systems we supply. He checks the technical detail on this page against the way our systems are set up for customers.
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