What Does a Business Phone System in Lancaster Cost?
Lancaster costs depend on team size, chosen features and your broadband. Our pricing page lists typical costs, and a Lancaster adviser can go through them with you.
Business Phone System in Lancaster and Morecambe Bay
A software start-up near the university, a solicitor on Castle Hill and a freight agent at Heysham can share the same cloud business phone system in Lancaster. Desk phones, mobiles and video all run from one shared number.
Lancaster’s 01524 numbers can usually move with you, and staff in the city, Morecambe and Carnforth can sit in one directory. Many Lune Valley firms start with a queue and recording, then bring in Teams.
Speak with our UK-based team on 01524 917040.
Choosing a VoIP Provider in Lancaster
VoIP carries your Lancaster calls over an internet connection, retiring the old analogue line, and some providers label it cloud telephony or hosted PBX.
In Lancaster, staff pick up on a handset at their desk, a laptop or the mobile app, which also holds chat and video meetings.
Imagine a research partner in Manchester phoning the 01524 number on your business phone system in Lancaster about a joint project.
The person who picks up can message the project lead or put the partner through to the lab manager. They can also bring the group onto video from the same app. When the Lancaster call is over, an AI summary sets out the agreed actions.
As your VoIP provider in Lancaster, we manage the move end to end. Handsets are set up and checked before the courier collects them. Your 01524 numbers come across, and our UK support desk stays with you after that.
Team app
Search people, chats and calls
Conversations
AllUnreadMentionsGroups
Pinned
AR
Amy R.Shipping slot at Heysham confirmed
DP
Dev P.Partner line is covered
#
All conversations
Sales teamCara: Revised project timeline attached
1CW
Cara W.In the InfoLab21 lab until 2pm
W
Project teamPartner calls go to Cara today
15
01524 main lineVoicemail, 0:42
DP
Dev P.
Morning all. Yesterday’s partner calls rang the lab mobiles at Bailrigg, as planned.
Morning all. Yesterday’s partner calls rang the lab mobiles at Bailrigg, as planned.
New messages
BT
Ben T.
A research partner in Manchester wants to move Friday’s review call. Can someone ring back?
A research partner in Manchester wants to move Friday’s review call. Can someone ring back?
CW
Cara W.
Revised project timeline attached.
Revised project timeline attached.
Project_timeline_Lancaster.pdf220 KB
AR
You
Reply to Ben T.
Sales team
6 members
AI summary- A Manchester partner wants to move Friday’s review.
- Cara shared the revised timeline.
- Amy is ringing the partner back now.
For illustration purposes only. Screens are examples and do not show real systems or data.
Lancaster and Morecambe Bay Live
12Calls live on 01524 numbers
MMorecambeConnected
HHeyshamConnected
CCarnforthConnected
CCatonConnected
GGarstangConnected
For illustration purposes only. Screens are examples and do not show real systems or data.
Supporting Businesses Across Lancaster
Our Lancaster customers include university tech spin-outs and care providers near the Royal Lancaster Infirmary. Port firms at Heysham and shops on Penny Street use us too. We plan each system around the staff who answer it.
We learn who takes calls, which building or campus they work from and the software open on their screens. Weighing up phone systems in Lancaster ought to be quick, and our explanations stay free of jargon.
Offices in Morecambe, Heysham, Carnforth, Garstang and Kirkby Lonsdale can all join a single business phone system in Lancaster. A call picked up near the castle can go straight through to a Heysham colleague.
The features Lancaster firms use most appear further down.
YOUR EXISTING LANCASTER NUMBER
01524 XXXXXX
↓
Cloud VoIP Phone System
Keep Your Lancaster 01524 Number When You Move to VoIP
An 01524 number tells callers you belong to Lancaster and Morecambe Bay. If it qualifies for porting, the number moves to our hosted platform on a date you nominate.
Once moved, one incoming call can ring a desk phone, a laptop and a mobile together. Outgoing calls still show your Lancaster number.
✓ Keep your 01524 number where porting allows
✓ Link the city, the campus and remote staff
✓ Answer on a computer or a smartphone
✓ Agree when your number transfers
VoIP, UCaaS and CCaaS Explained
VoIP (Voice over Internet Protocol) converts calls into data that travels over the internet, replacing a copper line.
Audio is crisp and clear, and VoIP phone systems in Lancaster now carry calls for labs, clinics and shipping firms. Our VoIP guide covers the basics.
UCaaS (Unified Communications as a Service) puts a Lancaster team’s calls, video sessions, chat threads and colleague directory in one app. The UCaaS page explains it fully.
Appointment lines, student services and sales desks that are on the phone all day are what CCaaS (Contact Centre as a Service) was made for.
Expect queues, routing by expertise, wallboards and scoring of calls. Our UCaaS and CCaaS solutions overview sets out how they work for Lancaster teams.
| Compare | UCaaS | CCaaS |
|---|---|---|
| Suited to | Everyone in the business | Customer-facing teams |
| Core purpose | General calling and teamwork | Heavy volumes of enquiries |
| Typical tools | Voice, video, chat and voicemail | Queues, skill routing and scoring |
| Channels | Calls, meetings and messaging | Phone, email, live chat, SMS and social |
| Reporting | Call records and usage figures | Live queue and agent dashboards |
| Common users | Offices, labs and shops | Appointment lines, helpdesks and sales desks |
Most Lancaster organisations begin with UCaaS, keeping calls, meetings and messages together. Busier teams can later add contact centre features on the same account.
Torn between UCaaS and CCaaS for your Lancaster team? We can compare them with you.
Call 01524 917040or request a quoteFeatures of Your Business Phone System in Lancaster
A research spin-out, a dental practice on Church Street and a café near the Priory each use a business phone system in Lancaster differently. We switch on the features that match.
Auto Attendant
A recorded welcome invites callers to pick sales, support or accounts.
Call Queues
When calls stack up, callers hold in turn. You pick the music, set a limit on the wait and add a Lancaster out-of-hours greeting for evenings and weekends.
Call Routing
Routing rules pass each Lancaster call to a chosen person, a team or a Morecambe branch. The hour and the staff signed in decide where it goes.
Mobile and Desktop Calling
Researchers on campus and staff at home take calls to the Lancaster company number in our app, on a laptop or mobile. Blake Telecom can also supply business mobiles when needed.
Call Recording
Call recordings help with training, quality reviews and complaints. A Lancaster call stays in warm storage for one month by default, or as long as 180 days. Past that point, a ten-year Lancaster archive in cold storage is available.
CRM Integration
Hook up a supported CRM, and a client’s file opens as their call comes through.
Microsoft Teams Integration
Organisations working in Microsoft Teams can run 01524 calls there through direct routing.
Support From People Who Know Your Setup
For changes or support, Lancaster customers can ring our UK engineers on 01524 917040.
Security and Compliance
The platform runs on infrastructure certified to ISO 27001, SOC 2 Type II and Cyber Essentials Plus, and both the NCSC overview and IASME’s guidance explain what those schemes cover.
For illustration purposes only. Screens are examples and do not show real systems or data.
Contact Centre Tools for Lancaster Service Teams
Health and care services, student accommodation providers, ferry and freight firms and housing teams around Lancaster all handle steady call volumes. As your own Lancaster lines get busier, queues and a wallboard can be turned on within your existing account.
Lancaster supervisors use the wallboard to track the queue, the oldest caller’s wait and the day’s answer rate. It also shows which agents are free. For Lancaster examples, see the contact centre solutions page.
Talk to us about your contact centreContact centre wallboardLancaster partner line
Live09:41:00Callers waiting4Queue: Support
Longest wait0:42Target under 1:00
Answered today318+ live
Service level93%In 30 seconds
Agents
Available5On a call7Wrap-up2On break1
Calls per hour
For illustration purposes only. Screens are examples and do not show real systems or data.
All Channels in a Single Queue
Incoming calls, emails, chats and social messages share one list, which agents work through in order.
Skills-Based Routing
Each caller is matched to an agent who understands their enquiry.
Live Wallboards
Supervisors watch Lancaster hold times as they change and can listen in or join when an agent needs help.
Forecasting, Rotas and Call Scoring
Staff rotas are shaped by real call volumes, and scoring shows where training will pay off.
Bulk Reminders and Updates
Appointment reminders and service notices can go out in one batch while agents carry on answering.
On-Screen Agent Prompts
Suggested answers pop up mid-call, giving new team members confidence.
Searchable Call Recordings
Search any recording by date or by the caller’s number, then play it back to confirm what was agreed.
AI Receptionist and Call Summaries
An AI receptionist answers common questions, directs calls and keeps a short written summary afterwards.
How Your Business Phone System in Lancaster Is Set Up
Your current phones keep working while the new system is built. Our first step is to agree users, numbers, broadband and opening hours.
1
Talk It Through
We examine your present setup, how calls reach you and who should handle them.
2
Build and Test Remotely
Users, departments and call paths are created remotely and tested before the courier collects them.
3
Handsets Arrive Ready
Handsets reach Lancaster configured and ready to use once plugged in.
4
Port Your Numbers
Your 01524 numbers transfer on the agreed date, and Lancaster callers notice no break in service.
5
Train Your Team
A brief training session covers the features your staff will rely on.
The preparation is almost all done before delivery, the switchover itself is short, and the technical detail stays with our engineers, not your Lancaster team.
Could a plan like this work for your lab, clinic or depot? Let’s choose a date.
Call 01524 917040or request a quoteBuilt Around Lancaster’s Industries
Lancaster is Lancashire’s historic county town on the River Lune, with a castle on the site of a Roman fort. Lancaster University’s InfoLab21 is a centre of excellence for information and communication technologies.
Heysham Port runs ferries to the Isle of Man, Northern Ireland and Ireland, and the Lancaster Castle and Williamson Park attract visitors all year. We plan each Lancaster system around the way that particular firm works.
Financial Services
Accountants, insurers and financial advisers get securely routed, recorded calls, with retention matched to their regulator’s rules.
Financial services phone systems →Professional Services
Solicitors near the courts and estate agents in the city centre get their own direct lines, a searchable Lancaster call history and routing for evenings.
Professional services phone systems →Technology
University spin-outs and software firms can place calls in Microsoft Teams or through our desktop app, on the Bailrigg campus or at home.
Technology services phone systems →Contact Centres and Shared Services
Appointment lines and helpdesks get queues, skills routing and real-time figures.
Contact centre phone systems →Healthcare
Surgeries, dentists and care homes in Lancaster can queue the morning calls, play opening hours after closing and keep recordings.
Healthcare phone systems →Manufacturing
Engineering and manufacturing staff on the White Cross and Lune Industrial Estates are easy to reach through ring groups and the Lancaster mobile app.
Manufacturing phone systems →Engineering
Field engineers visit customers across north Lancashire and south Cumbria and ring them using the Lancaster business number.
Engineering phone systems →Logistics
Port, ferry and haulage teams around Heysham and the Bay Gateway get queues and shift-based routing.
Logistics phone systems →Creative and Media
Performers, photographers and event crews pick up calls at the Dukes, in a studio or at home.
Media phone systems →Hospitality
Hotels, guest houses and restaurants in Lancaster and along the Morecambe seafront can welcome guests on their own bookings number.
Hospitality phone systems →
Running a spin-out, a practice or a freight desk? Tell us and we’ll plan a Lancaster setup.
Call 01524 917040or request a quoteA Business Phone System in Lancaster for University, Health and Port Firms
Lancaster’s university spin-outs, health providers and port businesses juggle research partners, patients and shipping schedules. Their staff are often spread between campus, clinics, the docks and home.
A business phone system in Lancaster from Blake Telecom unites those teams under one number and directory. Each call reaches the correct person in a lab, in a clinic or on the quay at Heysham.
Campus, City and Port Connected
Offices on campus, in the city centre and at Heysham share extensions and transfer calls with a single click.
Calls That Reach People in the Field
Researchers and engineers answer the Lancaster number in the app away from their desks, and colleagues can check who is available.
Routing for Partners and Patients
Research partners, patients and shipping agents can each be sent straight to their named contact.
One Team for All Your Sites
Your sites in Lancaster, Morecambe and across the North West are supported by one UK-based team.
Operating in Cumbria as well? Our Barrow-in-Furness and Carlisle pages cover those areas.
North Lancashire dialling codes
Lancaster and Morecambe 01524 · Garstang 01995 · Kendal 01539 · Preston 01772
For illustration purposes only. Screens are examples and do not show real systems or data.
Why Lancaster Businesses Choose Blake Telecom
Blake Telecom looks after the porting, the installation and the ongoing support for your business phone system in Lancaster, all through one team.
01524Your number, kept
Handled From Start to Finish
We plan and test the system, port your 01524 numbers and keep in touch once you are live.
UKBased team you can call
Straight Advice From People
Blake Telecom is a small UK-based business that keeps advice plain and never pushes features you will not use.
4.9Out of 5 on Google
Rated 4.9 by Customers
Lancaster firms can read a few of our Google reviews, rated 4.9 stars on average, further down this page.
Why Lancaster Firms Are Moving Their Calls to the Cloud
Three reasons are mentioned again and again when Lancaster firms ask us about telephone systems in Lancaster.
Hybrid working. A project manager based at home in Caton answers the Lancaster number, with the team directory and call log on screen.
Business continuity. If the power or broadband fails at your Lancaster office, customers still get an answer. Calls switch to mobiles or a branch and work goes on, with no reserve system to pay for.
Voicemail to email. Messages left for Lancaster staff land in their inbox as audio files to play at a convenient moment.
For illustration purposes only. Screens are examples and do not show real systems or data.
Your 01524 Number Comes Along
A researcher at a Manchester conference can answer your 01524 number on the app. So can a practice manager at home in Caton or an engineer at Heysham.
Outgoing calls show the Lancaster business number, never a personal mobile.
Independent Recognition for Our Platform
The awards below were given to the cloud platform behind our business phone systems, not to Blake Telecom itself. You can read verified user reviews of that platform on Gartner Peer Insights.
Stevie Awards – Achievement in Management, Telecommunications 2026
2026
Gartner Magic Quadrant
2025
Frost and Sullivan – Contact Centre as a Service Leader, Q2 2025
2025
TrustRadius Multiple Awards
2024
Stevie Awards – Gold Winner 2026
2026
Recognition within Gartner’s independent research into Unified Communications as a Service.
Reliable Support for Your Business Phone System in Lancaster
Lancaster customers can dial 01524 917040 and talk to the engineers who prepared their system.
Most faults are fixed remotely, and when your Lancaster premises need a visit, we will send an engineer.
Since 2004 Blake Telecom has moved firms off copper and onto cloud calling. Our business broadband and leased lines give Lancaster calls a clear, steady connection.
Preparing Your Lancaster Business for the PSTN Switch Off
Openreach will close the old analogue phone network on 31 January 2027. Listed buildings around the castle often still run alarms, lift lines, entry systems and card terminals over copper. Put these on your list now.
With broadband carrying it, a hosted business phone system in Lancaster has routing, voicemail and apps live from the start.
We check your connection, list anything in Lancaster still using copper and time the changeover around your staff. Eligible 01524 numbers normally transfer, and your alarm and card terminal suppliers can explain their own arrangements.
Legacy
ISDN and analogue lines
Fixed lines with hardware on your premises
✕ Tied to a physical line at one address
✕ Standard call audio only
✕ No mobile or desktop apps
✕ Video calling needs a separate tool
✕ No transcription or AI features
✕ Adding users often means an engineer visit
Ageing hardware and rising maintenance
VS
Future ready
Cloud VoIP
Hosted over broadband, on any device
✓ Works anywhere with a connection
✓ High-definition audio where the connection allows
✓ iPhone, Android, PC and Mac apps
✓ Video meetings available
✓ AI call transcription available
✓ Users can be added online
No phone hardware to maintain on your premises
What Our Clients Say
★★★★★ 4.9 out of 5, based on Google reviews
Read what our customers say, then ring the Lancaster team to talk it through.
Call 01524 917040or request a quote
G. Blenkinsop
Director
Blake Telecom have been paramount to the growth of our business by continuing to offer our business the very highest level of service. The equipment we have been supplied has been extremely flexible allowing us to change needs. Blake Telecom’s knowledge and expertise has been very professional and we look forward to working together on our future projects.
S. Ferry
Director
Blake Telecom have been supplying our business communications for well over 10 years. We have found both their systems and support to be fully robust and they have given an excellent service throughout with value for money for their products. Their approach to helping our business has always been excellent from every aspect and I would highly recommend their services.
TD Jagger
Director
Blake Telecom have revolutionised the way we operate. They have gone the extra mile in making the setup process painless and it was easy to install. Any questions are dealt with quickly and efficiently, and the staff are a pleasure to deal with. I truly wish we found them years ago. We recommend Blake Telecom to many of our suppliers and even customers whenever we can.
W. McKiernan
Director
Coverage for Your Business Phone System in Lancaster
We support businesses across Lancaster, from the city centre and Castle Hill to Bailrigg, the university, White Cross and the Lune Industrial Estate.
Around Morecambe Bay we look after firms in Morecambe, Heysham, Carnforth and Bolton-le-Sands, all managed remotely.
Also trading in Cumbria? Our business phone system in Barrow-in-Furness page covers Furness.
Call 01524 917040Lancaster and Surrounding Postcode Districts
+Lancaster CityLA1
The city centre, Aldcliffe and the university at Bailrigg.
- LA1 Lancaster, Aldcliffe and Bailrigg
+Villages around LancasterLA2
The Lune Valley and villages south of the city.
- LA2 Caton, Halton, Galgate, Ellel, Glasson Dock, Cockerham and Hest Bank
+Morecambe and HeyshamLA3 and LA4
The bay towns and the port.
- LA3 Morecambe, Heysham, Middleton and Overton
- LA4 Morecambe and Torrisholme
+CarnforthLA5 and LA6
North towards Cumbria and the Dales.
- LA5 Carnforth, Arnside, Silverdale, Warton and Bolton-le-Sands
- LA6 Kirkby Lonsdale, Burton-in-Kendal, Ingleton and Whittington
Certified and Accredited
Common Questions From Lancaster Businesses
Lancaster firms ask us these questions most often. Further answers are in our blog, and the contact page reaches the team.
Prefer to talk? Ring 01524 917040.
Ready to Upgrade Your Business Phone System in Lancaster?
Explain how calls are handled today and where they go wrong, and our team will suggest a Lancaster setup with a single, clear price.
Once you agree, we fit the phones, bring your numbers across and train your Lancaster staff. After that we support one site or several around Morecambe Bay.
Our UK-based team is available Monday to Friday, 9am to 5.30pm.
- UK-based support team
- Your 01524 numbers moved for you
- Apps for mobile, laptop and desktop
- Warm and cold call recording storage
- Pricing set out on our pricing page
GJ
Written by Glenda Jackson, Designer at Blake Telecom
Glenda designs and writes Blake Telecom’s guides to business phone systems. She works alongside the engineers who plan, configure and support every system we supply, so the detail on this page is checked by the people who do the work.
Moving to rural office space, without the benefits of reasonable broadband speed, and without telephony services include, Blake Telecom directed us to alternatives and the solution we have is excellent. 4G Wi-Fi VoIP, serving our current needs and situation perfectly. The team were succinct in his explanation of what we could achieve, providing something promptly and getting this set up with minimum fuss and delay.