Blake Telecom offers cloud-based UCaaS and CCaaS solutions designed to unify business communications. Our platform combines voice, video, messaging, and contact centre tools into one intuitive system. UK businesses benefit from faster collaboration, reduced IT complexity, and improved customer experiences.
We are a trusted UK provider of UCaaS solutions, CCaaS platforms and fully unified cloud communications. Our platform brings voice, video, team messaging, contact centre and AI powered communications together in a single, elegantly simple subscription so your team communicates better, your customers get faster answers and your business operates the way it was always supposed to.
UCaaS (Unified Communications as a Service) replaces multiple communication tools with a single cloud platform. Employees can make calls, send messages, host HD video meetings, and share files, all from one application. Compatible across desktops, mobiles, and laptops, UCaaS keeps teams productive wherever they are.
CCaaS (Contact Centre as a Service) provides a cloud-based customer service platform. It enables intelligent call routing, omnichannel support, and real-time reporting. Your agents can deliver faster, personalised service while management gains visibility into performance metrics. CCaaS integrates seamlessly with UCaaS for unified operations.
Choosing the right UCaaS and CCaaS Solutions provider makes the difference between a smooth migration and a costly disruption. Blake Telecom handles everything from day one.
One platform means fewer tools to manage. Teams enjoy consistent communication, whether in the office, working remotely, or across multiple locations.
CCaaS ensures every customer interaction is tracked and managed. Intelligent routing and omnichannel support reduce response times and increase satisfaction.
By consolidating services into a single subscription, businesses reduce IT costs, simplify billing, and scale easily as they grow.
The enterprise communications platform we supply and support is one of the most recognised in the world. Rather than stitching together separate tools from different vendors, you get a single cloud PBX, contact centre, messaging and video solution under one roof, managed through one admin portal, billed on one straightforward monthly subscription. Plus, Our UCaaS and CCaaS Solutions run on a single platform with one admin interface, so you get one monthly invoice and one team supporting you throughout.
Your business phone system lives entirely in the cloud. No hardware investment, no on site PBX box, no engineer callouts. Every user gets a powerful softphone application for their laptop, desktop, iPhone or Android device alongside full support for desk phones if your team prefers a physical handset. Features include auto attendant, intelligent call routing, ring groups, business SMS, voicemail to email, free call recording and real time analytics — all included as standard within the cloud PBX subscription.
For businesses that handle significant volumes of inbound or outbound customer contact, our CCaaS solution transforms the way your team operates.
Rather than managing a separate contact centre platform with its own admin, its own data and its own reporting, your cloud contact centre sits on the same platform as your UCaaS subscription. That means your agents can reach any subject matter expert in the wider business instantly, without losing context and without the customer ever having to repeat themselves.
Features include omnichannel routing across voice, email, chat, SMS and social channels, AI powered agent assist, intelligent queue management, workforce management tools, supervisor dashboards, speech analytics and full CRM integration with Salesforce, Zendesk, Microsoft Dynamics 365 and Google Workspace.
Our contact centre software gives agents everything they need in a single screen, from call history and live chat to email and social messaging.
XCaaS is what happens when UCaaS and CCaaS stop being separate products and become one unified experience. The XCaaS platform erases the boundary between your internal collaboration tools and your customer facing contact centre, creating a single data model where every interaction — whether internal or external — is visible, trackable and actionable from one place.
For businesses that want to move beyond siloed systems and deliver genuinely exceptional customer experiences, XCaaS is where the real transformation happens. Independent research shows that organisations integrating their unified communications and contact centre on a single platform improve customer satisfaction scores by over 26%, reduce operational costs by 18% and increase revenue by more than 22%.
Artificial intelligence is no longer a future feature — it is already built into the platform your team will use from day one. Meeting summaries are generated automatically. Live call transcription runs in the background without any configuration. Noise suppression and smart routing work invisibly. When you are ready to go further, you can build custom AI powered communications agents that handle enquiries around the clock, create self service flows and hand off to live agents with full context intact — all without writing a single line of code.
Blake Telecom’s platform integrates with Microsoft Teams, CRMs, and other productivity tools. This reduces app switching, improves workflow efficiency, and keeps communication data in one place.
There are many UCaaS providers in the UK. What sets Blake Telecom apart is not just the platform we supply — it is the way we support you before, during and long after you go live.
We take the time to understand your business before recommending anything. We configure your UCaaS and CCaaS Solutions to match how your team actually works. And once you are live, you deal with a UK based team who know your account and are genuinely invested in getting things right. Trusted since 2004, we bring over 30 years of experience to every deployment.
Visit our business phone systems page to explore the full range of hardware and software options we supply and support. Plus, If you need to upgrade your connectivity at the same time, our super fast fibre broadband services ensure your platform performs at its best from day one.
The terminology around unified communications can feel overwhelming at first. Here is a plain English overview of the key products within the platform Blake Telecom supplies and supports.
For businesses that want to keep their existing phone system hardware, we also offer SIP trunking as a cost effective bridge to full cloud migration.
Your business phone system delivered entirely over the internet. Calls are crystal clear, features are enterprise grade and your team can make and receive calls from any device using your business number. Includes auto attendant, call queues, voicemail to email, call recording, business SMS and intelligent call routing as standard.
A fully featured cloud contact centre that handles voice, email, web chat, SMS, social messaging and video enquiries from a single agent workspace. Omnichannel routing ensures every contact reaches the right person first time. Real time supervisor dashboards give team leaders full visibility of queue performance, agent activity and customer satisfaction in the moment.
Build and deploy custom AI voice and digital agents without writing code. Your AI powered communications agent can handle inbound enquiries around the clock, route contacts with full context to live agents, manage appointment scheduling and answer frequently asked questions — all whilst learning and improving over time.
Intelligent workforce management tools help contact centre managers schedule the right number of agents at the right times, reducing both overstaffing costs and the risk of long queue times. Advanced analytics and real time reporting dashboards give every level of the organisation the data they need to make confident, timely decisions.
The only Teams certified contact centre in the market. Adds enterprise calling, call recording, cloud PBX features and advanced reporting directly into your Microsoft Teams environment so your team works in one familiar interface rather than switching between tools.
For businesses that want to embed communications capabilities directly into their own applications and workflows, the platform’s CPaaS layer offers low code voice, SMS, video and omnichannel messaging APIs. Connect your CRM, your customer portal or your website directly to your communications infrastructure without building from scratch.
Our platform includes HD video conferencing with screen sharing, virtual whiteboards and meeting recording built in as standard. There is nothing extra to download and nothing extra to pay for.
Video calls support up to 500 participants, making this platform equally at home for a small Bradford SME or a large multi-site organisation across the UK.
Add built in team messaging, file sharing and presence indicators and you have a genuinely complete unified communications platform in a single place. One tool, one login, one monthly cost.
Our platform integrates natively with Salesforce, Microsoft Teams, Dynamics 365, HubSpot, Google Workspace, Zendesk and a wide range of other business tools.
Click to dial directly from your CRM, receive intelligent screen pops showing full customer history the moment a call arrives, log calls automatically and keep records up to date, all from within the phone system. AI-enabled call summaries and live transcription mean your team spends less time on admin and more time focused on the conversation.
We can port your existing 01274 phone numbers onto our platform so your customers never notice a thing on the day you switch. If you want to add additional numbers, whether local, national 03xx or freephone 0800, we can arrange that too. Visit our UK business phone numbers page to see the full range of options.
The platform has been independently recognised in the Gartner Magic Quadrant for UCaaS, a globally respected benchmark for cloud communications technology. These are not participation awards, they are the result of independently verified performance across thousands of real business deployments.
Blake Telecom delivers UCaaS and CCaaS Solutions to businesses of all sizes across the UK. Our platform is particularly well suited to organisations in the following sectors.
Where encrypted communications, audit trails and CRM integration support FCA regulated activity. The platform meets ISO 27001, SOC 2 Type II, PCI DSS and GDPR requirements as standard.
Where call recording, compliance logging and client confidentiality are non negotiable. Our platform captures and stores every call securely, with retention options extending up to 10 years for fully regulated firms.
Where reliable out of hours routing, voicemail to email and omnichannel patient contact keep services running smoothly. HIPAA compliant infrastructure means sensitive communications stay protected.
Where omnichannel contact centre capability and intelligent call routing make a measurable difference to customer satisfaction, repeat spend and online reputation.
Where multi site connectivity and robust mobile app access keep dispersed teams coordinated, whether staff are on the factory floor, in the office or on the road.
Where enterprise grade security, GDPR compliance, accessibility and reliability at scale are not optional. Our platform serves public sector organisations with the same level of resilience as large enterprise deployments.
Where the ability to start with a handful of users and scale without changing platform is exactly what the business needs. Add users, add channels and add contact centre capability as your business grows — all on the same subscription.
For UK businesses operating in regulated sectors, the ICO guidance on communications data provides the applicable compliance framework.
We believe in honest pricing. Our UCaaS and CCaaS Solutions start from just £8.99 per user per month with no hidden costs and no surprise invoices at the end of the month. There are no hidden charges, no per feature bolt ons for core functionality and no shock invoices at the end of the month.
For businesses that need guaranteed bandwidth to support their communications platform, our leased lines deliver a dedicated, uncontended connection.
Contact centre solutions are priced per agent based on the features and channels your team requires. We will always give you a clear, itemised quote before you commit to anything. Whether you are moving two users from an old ISDN line or deploying a 200 seat omnichannel contact centre, Blake Telecom will build a solution that fits your budget and your ambitions.
If you are ready to explore UCaaS and CCaaS Solutions for your business, the Blake Telecom team is ready to help with honest, pressure free advice. We will listen, assess what you actually need and recommend the right solution without jargon or pressure. Just straightforward, expert advice from people who have been doing this for over 30 years.
Call us on 01325 647000, request a callback or fill in our contact form and let us get started.
The way businesses communicate is changing fast. The PSTN switch off, the rise of remote and hybrid working, the expectation from customers that they can reach you on whichever channel they prefer — all of these forces point in the same direction. The businesses that thrive will be the ones that invest in a unified, cloud native enterprise communications platform today rather than scrambling to react tomorrow.
Blake Telecom gives you access to a world class UCaaS and CCaaS solution, delivered with the personal service and expert support that only a genuinely experienced, UK based telecoms team can offer. We have been doing this since 2004. We know what works. And we would love to help your business communicate better.
Call 01325 647000 to get your free quote.
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