If you are looking for a business phone system in Darlington that is reliable and moves with your business, then call in or give us a ring, because we are based right here in town. Our team has decades of experience, and we will make sure your callers are greeted warmly and put through quickly.
Calls arrive crystal clear and go straight where you want them. Answer on a desk phone, inside Microsoft Teams, through our app or on a laptop, in an office at Lingfield Point, a warehouse at Faverdale or at home in Hurworth.
Our office is in Darlington, and you can reach us on 01325 647000.
Darlington firms only change phone supplier once in a while, and the move should be painless. A local VoIP provider in Darlington keeps your 01325 numbers just as they are and lets your team carry on as usual.
VoIP takes your calls off the old copper line and runs them across the internet, and suppliers may sell it as a hosted PBX. You can answer at your desk, in the van or on the sofa at home.
Look for free porting, phones that turn up ready and a support team close enough to call in when you need them. As your VoIP provider in Darlington, Blake Telecom offers all three from our own office on St Cuthberts Way.
Team
YouDarlington office · 01325 line
Matt Dixon
Hurworth · 01325 ••••27
For illustration purposes only. Screens are examples and do not show real systems or data.
For illustration purposes only. Screens are examples and do not show real systems or data.
We work with engineering firms along Yarm Road, distribution sites at Faverdale, professional offices around Houndgate and retailers near the Cornmill, and we plan each business phone system in Darlington around the people who will use it.
Our first conversation covers who takes calls, where they sit and which software they rely on. Looking at phone systems in Darlington should never involve a sales script, and we keep ours friendly and plain.
Newton Aycliffe, Sedgefield, Stockton, Richmond and Barnard Castle can all link into one business phone system in Darlington, and someone near Houndgate can pass a call to a colleague in Barnard Castle in a moment.
Scroll on for the features our Darlington customers use most.
Your 01325 number is probably on vans, invoices and shopfronts across town. Once porting is approved, the number moves to the cloud on a day that suits you.
Porting your 01325 numbers across is free of charge.
After the move, it can ring handsets, laptops and phones in one go, and your customers still see a Darlington number when you call them back.
A colleague in the Faverdale warehouse, another visiting a client in Middlesbrough and someone working from home in Hurworth can all take calls on your 01325 number through the app.
Your customers see your Darlington business number, never a private mobile, and your conversations stay professional.
VoIP means Voice over Internet Protocol: your calls go over the internet instead of a traditional copper line.
Your callers will not hear any difference, which is why more and more firms from Skinnergate to Faverdale now choose VoIP phone systems in Darlington. The VoIP explained guide goes into more depth.
With Unified Communications as a Service, known as UCaaS, calls, video, messaging and a shared company directory all sit in one app. Have a read of the UCaaS page.
Picture a customer calling your 01325 number about an order that has not turned up.
Your staff can check stock with a colleague over chat, pass the call to Faverdale or bring a manager onto video without switching screens, and AI then writes a brief summary of the call.
CCaaS is the contact centre side of things, designed for teams dealing with a steady stream of customer contact.
You get queues, skills routing, wallboards and call scoring, all covered on the UCaaS and CCaaS solutions page.
6 members
AI summaryFor illustration purposes only. Screens are examples and do not show real systems or data.
| Compare | UCaaS | CCaaS |
|---|---|---|
| Suited to | The whole workforce | Customer-facing teams |
| Core purpose | Daily calls and collaboration | Handling enquiries at volume |
| Typical tools | Calling, video, chat and voicemail | Queues, skills routing and wallboards |
| Channels | Voice, video and messaging | Voice, email, chat, text and social |
| Reporting | Call history and user reports | Live queue and agent performance |
| Common users | Offices, workshops and shops | Help desks and sales lines |
Most Darlington businesses we set up start on UCaaS, which covers calls, video and chat. If your enquiries pick up, we can switch on contact centre tools inside the same system.
Still weighing up UCaaS and CCaaS? Visit our Darlington office or give us a ring and we will compare them together.
Call 01325 647000or request a quoteA Faverdale warehouse, a Skinnergate shop and an office on the Imperial Centre side of town all need different things from a phone, and we set up the features around your working day. Voicemail to email, business texting and presence are all available.
A friendly recorded greeting lets callers choose sales, accounts or the workshop without waiting for a receptionist.
When the phones are busy, callers queue in turn, and you choose the hold message, the maximum wait and the after-hours plan.
Simple rules decide if a call rings one desk, a whole team or a second site.
Your business number goes with you on laptops and mobiles, which helps staff visiting customers across the Tees Valley and North Yorkshire. Business mobiles can be supplied as well.
Recordings support training, disputes and compliance. Warm storage for 30 days comes as standard and stretches to 180 days on request, while cold storage packages cover records kept for up to 10 years.
With a supported CRM, your customer’s record appears as soon as the phone rings.
If your staff work inside Microsoft Teams, direct routing lets them take 01325 calls there too.
For support, just ring 01325 647000. Our Darlington team looks after the platform and takes care of your change requests.
Security is handled by infrastructure certified to ISO 27001, SOC 2 Type II and Cyber Essentials Plus. Read the NCSC overview or IASME guidance to see what each scheme checks.
For illustration purposes only. Screens are examples and do not show real systems or data.
Order desks at Faverdale, customer teams in town and public sector offices around Feethams all deal with busy lines. When your volumes grow, we can add queues and wallboards without changing platform.
With the wallboard up, your team leaders can see calls waiting, the longest wait and the day’s service level, plus which agents are free to answer.
Our contact centre solutions page has the details.
Talk to us about your contact centreFor illustration purposes only. Screens are examples and do not show real systems or data.
Enquiries arriving by phone, email, web chat or social media all wait in one list and are answered in order.
Calls are matched to the colleague who knows the subject, not simply the next free person.
Supervisors can watch live waiting times and listen in or join a call when needed.
Your past call patterns inform your rotas, and call scoring shows where a little extra training would help most.
Send reminders and service updates in one go, keeping your agents free for incoming calls.
Helpful prompts appear during live calls and give new starters real confidence.
Need to check what a customer agreed? Just search the recordings and play the call back.
An AI receptionist can deal with simple questions and put callers through, and each call is summarised for you.
Replacing a phone system mid-week needs a proper plan, and we start by sitting down with you to agree who needs a line, which numbers move, your internet connection and your opening hours.
First we map how calls reach you today and where each one should go.
We build and test your whole system remotely before any equipment leaves us.
Your handsets arrive ready to use and set themselves up once they are plugged in.
Your numbers move on the date you choose, without incoming calls dropping.
Your staff get a short, friendly tour of the features they will use day to day.
With the preparation done beforehand, switch-over day is quick, and our engineers deal with the technical detail.
Would you like the same plan drawn up for your premises? Book a time with us and we will come and see you.
Call 01325 647000or request a quoteDarlington’s story began with the railway. The Hopetown museum tells how the Stockton and Darlington Railway opened in 1825, and engineering is still strong along Yarm Road.
These days the town is home to the Darlington Economic Campus, logistics firms at Faverdale beside the A1(M), offices at Lingfield Point and a lively retail centre. We set up your phones around the way your business really runs.
Accountants and financial planners can keep recordings for as long as their regulators expect and route client calls securely.
Financial services phone systems →Solicitors and estate agents around Houndgate and Duke Street get direct lines, client call logs and after-hours routing.
Professional services phone systems →Software and digital firms at Lingfield Point and Morton Palms can make calls through Teams or a desktop app.
Technology services phone systems →Service and sales desks get queues, skills routing and live figures.
Contact centre phone systems →Surgeries, dental practices and care homes can handle the 8am rush, play a closed message and record calls.
Healthcare phone systems →Engineering and manufacturing staff on Yarm Road and McMullen Road can be reached through ring groups and the mobile app.
Manufacturing phone systems →Field engineers show the company number from their mobiles across County Durham, Teesside and North Yorkshire.
Engineering phone systems →Distribution sites at Faverdale and Aycliffe Business Park get shift routing and call queues.
Logistics phone systems →Designers, marketing agencies and event teams get flexible calling from anywhere.
Media phone systems →Hotels and venues from Rockliffe Hall in Hurworth to the town centre can greet callers with a short menu for bookings.
Hospitality phone systems →Tell us about your trade, and our local team will recommend a setup for your Darlington site.
Call 01325 647000or request a quoteOur office is at 2 Peel Court, St Cuthberts Way, on the edge of the town centre. For Darlington firms, that means the people who set up your system are your neighbours.
A business phone system in Darlington from us comes with that local team, for one office or several sites across the borough.
You are very welcome to discuss your plans with us in person at our Darlington office, by arrangement.
An office in town and a unit on Aycliffe Business Park can share one directory and transfer calls in a click.
Staff travelling on the East Coast Main Line can answer the business number on the mobile app.
If a problem does need someone on site, our engineers are based in Darlington and the journey is a short one.
Also working nearby? Take a look at our pages for Newton Aycliffe, Durham and Middlesbrough.
County Durham and Tees Valley codes
Darlington 01325 · Bishop Auckland 01388 · Middlesbrough 01642 · Durham 0191
For illustration purposes only. Screens are examples and do not show real systems or data.
Plans start from £8.99 a month per user, you can begin with a single user, and moving your existing Darlington numbers across is free.
Each quote reflects how big your team is, the features you choose and your current internet line. Our pricing page explains the options, and we will happily go through them with you, in person if you like.
One friendly local team looks after your business phone system in Darlington, from moving your numbers to long-term aftercare.
We design your business phone system in Darlington, test it, port your 01325 numbers and stay just around the corner once it is running.
We are a small team based in the town. You get straight answers and only the features you will actually use.
Customers have given us 4.9 on Google, and several of their reviews are further down.
The businesses we speak to in Darlington usually move their telephone systems to the cloud for three reasons.
Hybrid working. Someone working from home in Middleton St George sees the same number, contacts and call log as the office.
Business continuity. If the office loses power or its phone line, incoming calls reroute to mobiles or another site, which gives you disaster recovery with no spare system to buy.
Voicemail to email. Your voicemails come through to your inbox as audio files, which is useful between site visits.
For illustration purposes only. Screens are examples and do not show real systems or data.
Our Darlington office on St Cuthberts Way supports a platform that judges have rated highly in 2026. Two separate panels handed it Gold this year, analysts ranked it among the Leaders for 2025, and Corporate Vision gave our own team its UK title for trust.
Customer Service Team of the Year
Won at the 24th American Business Awards in April 2026, alongside a second Gold for Achievement in Management, two Silver and one Bronze.
Product UX
Awarded in April 2026 for the platform’s mobile workspace, which brings calls, video and team chat into one screen.
Contact Centre as a Service
Named a Leader and Fast Mover in the 2025 GigaOm Radar for CCaaS, which compares contact centre platforms on features and pace of development.
These awards belong to the platform we supply, and you can read verified user reviews of it on Gartner Peer Insights.
Something not right? Ring 01325 647000 and you will speak with the engineers who installed your system, a few minutes away.
We fix almost all faults on a business phone system in Darlington remotely, and when a visit is needed, we are only down the road.
We have been helping businesses move off copper lines since 2004, and your connection can come from us too, with business broadband or a leased line set up alongside your phones.
Analogue lines stop working on 31 January 2027. Ahead of that date, check alarm diallers, lift phones, door entry panels and card terminals, not only desk phones.
With a cloud business phone system in Darlington, your calls use your broadband, and routing and voicemail are ready from day one.
We check your broadband and any equipment still on copper, then plan the move around your staff. Eligible 01325 numbers move across as part of the switch, and the suppliers of your alarms and payment terminals can advise on their side.
Fixed lines with hardware on your premises
✕ Tied to a physical line at one address
✕ Standard call audio only
✕ No mobile or desktop apps
✕ Video calling needs a separate tool
✕ No transcription or AI features
✕ Adding users often means an engineer visit
Ageing hardware and rising maintenance
Hosted over broadband, on any device
✓ Works anywhere with a connection
✓ High-definition audio where the connection allows
✓ iPhone, Android, PC and Mac apps
✓ Video meetings available
✓ AI call transcription available
✓ Users can be added online
No phone hardware to maintain on your premises
Blake Telecom have been supplying our business communications for well over 10 years. We have found both their systems and support to be fully robust and they have given an excellent service throughout with value for money for their products. Their approach to helping our business has always been excellent from every aspect and I would highly recommend their services.
Blake Telecom have been paramount to the growth of our business by continuing to offer our business the very highest level of service. The equipment we have been supplied has been extremely flexible allowing us to change needs. Blake Telecom’s knowledge and expertise has been very professional and we look forward to working together on our future projects.
Blake Telecom have revolutionised the way we operate. They have gone the extra mile in making the setup process painless and it was easy to install. Any questions are dealt with quickly and efficiently, and the staff are a pleasure to deal with. I truly wish we found them years ago. We recommend Blake Telecom to many of our suppliers and even customers whenever we can.
Moving to rural office space, without the benefits of reasonable broadband speed, and without telephony services include, Blake Telecom directed us to alternatives and the solution we have is excellent. 4G Wi-Fi VoIP, serving our current needs and situation perfectly. The team were succinct in his explanation of what we could achieve, providing something promptly and getting this set up with minimum fuss and delay.
See the difference a friendly local team makes, and give us a call today.
Call 01325 647000or request a quoteFrom our office on St Cuthberts Way, we look after businesses across the town, including Skinnergate, Houndgate, Faverdale, Morton Palms and Lingfield Point.
Across the borough, we also cover Middleton St George, Hurworth, Heighington and Newton Aycliffe, setting up and managing each system remotely.
Trading near Bishop Auckland too? Our business phone system in Bishop Auckland page covers the 01388 area.
Call 01325 647000East and west Darlington, including the town centre and the main business areas.
Villages south and west of the town and Darlington’s newer estates.
Aycliffe Business Park and the towns to the north.
The 01388 area north west of Darlington.
With government departments now based in Darlington, more local firms bid for public sector work, and those contracts often ask where call data is kept. These are the answers buyers look for.
UK Data Residency. Call records, voicemails and recordings for Darlington organisations are held in UK data centres, and video meetings use end-to-end encryption.
Recognised Certifications. Darlington firms get a platform with ISO 27001 and ISO 27017 certificates, a SOC 2 report and the government-backed Cyber Essentials badge, run in line with UK GDPR.
Card Security. Payments taken over the phone follow PCI DSS, keeping full card numbers away from staff and from any recording.
Retention Settings. Set up VoIP call recording for the teams that need it, keeping calls for 30 days as standard, up to 180 days, or archived for as long as ten years.
These are the questions local firms ask us most. For anything else, read our blog or send us a message.
Prefer a natter? Our Darlington office is on 01325 647000.
Tell us what your phones do today and what you would like to change, and we will recommend a practical setup and a straightforward quote.
Once you are happy, we take care of installation, moving your numbers, training and support, and we do the same when you replace an old system, move off ISDN or open a new site.
Our UK-based team is available Monday to Friday, 9am to 5.30pm.
Reviewed by Aaron Barrowman, Engineer at Blake Telecom
Aaron is one of the engineers who plan, configure and support the business phone systems we supply. He checks the technical detail on this page against the way our systems are set up for customers.
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