If your team wants a business phone system in Newcastle that never leaves customers waiting and grows with you, then get in touch for a chat. Our engineers bring decades of experience, and your callers will be greeted warmly and put through smoothly.
Calls come through clear as day and go straight to the right person. Pick up on a desk handset, inside Microsoft Teams, through our app or on a laptop, on the Quayside, at Team Valley or at home in Jesmond.
Our friendly UK team can be reached on 0191 607 7060.
Newcastle firms seldom switch phone supplier, and with customers ringing all day, nobody wants the move to leave a gap. A dependable VoIP provider in Newcastle keeps your 0191 numbers in place and your team on the phones.
VoIP routes your calls through your internet line, with no copper circuit involved, and on quotes it often shows up as a hosted PBX. People can answer at their desk, at home or on the Metro.
Make sure porting is free, the phones arrive configured and the engineers who built your setup answer your support calls. Blake Telecom ticks all three as your VoIP provider in Newcastle.
Team
YouNewcastle office · 0191 line
Adam Rutherford
Jesmond · 0191 ••• ••14
For illustration purposes only. Screens are examples and do not show real systems or data.
For illustration purposes only. Screens are examples and do not show real systems or data.
We look after solicitors on Grey Street, developers in the Ouseburn, manufacturers on Team Valley and clinics in Jesmond, and we make sure each business phone system in Newcastle matches how your team looks after callers.
We start with a few friendly questions: who answers, which office they are in and what they log into each morning. Sorting through phone systems in Newcastle should be painless, and our guidance always stays jargon-free.
Offices in Gateshead, North Shields, Killingworth and South Shields can run on one business phone system in Newcastle. Someone who rings the Quayside can be passed to Gateshead in seconds.
Next, the features Tyneside teams ask for most.
A 0191 number marks you out as a Tyneside business. Once porting is confirmed, we move it to our hosted network on whichever day you choose.
Porting your 0191 numbers across is free of charge.
After it moves, one call can ring a desk phone, a laptop and a mobile all at once, and your customers keep seeing your number when you call out.
An adviser visiting a client in Sunderland and a designer working from home in Whitley Bay can both take calls to your 0191 number through the app.
People you call see the Newcastle business number on their screen, not a private mobile.
VoIP, which stands for Voice over Internet Protocol, packages your calls as data and sends them across your broadband instead of over a copper line.
Calls are crystal clear, which is why contact centres, agencies and factories now use VoIP phone systems in Newcastle, and the VoIP guide explains the technology.
With Unified Communications as a Service (UCaaS), your staff get calls, video, team chat and contacts all in one app. Visit the UCaaS page to learn more.
Suppose a Durham customer phones your business phone system in Newcastle on its 0191 line, chasing a missing order.
Without leaving the app, your receptionist can message the warehouse supervisor, pass the call to the returns desk or start a video call, and an AI write-up then logs what your team promised.
Newcastle has a long history of large contact centres, and CCaaS, the cloud contact centre option, is made for teams answering phones from open to close.
You get queues, skill routing, wallboards and call scoring, and you can read how each one works in our UCaaS and CCaaS solutions article.
6 members
AI summaryFor illustration purposes only. Screens are examples and do not show real systems or data.
| Compare | UCaaS | CCaaS |
|---|---|---|
| Suited to | Everyone at work | Teams serving customers |
| Core purpose | Daily calls and teamwork | Busy inbound lines |
| Typical tools | Voice, video, chat and voicemail | Queues, skill routing and scoring |
| Channels | Calls, meetings and messages | Phone, email, chat, SMS and social |
| Reporting | Call history and usage figures | Live queue and agent screens |
| Common users | Offices, labs and factories | Contact centres, bookings and sales teams |
For most Newcastle firms, UCaaS comes first, and when the time is right, your business phone system in Newcastle can add contact centre tools on the same account.
Wondering if your Newcastle team needs UCaaS, CCaaS or a mix? Ring us and we will point you in the right direction.
Call 0191 607 7060or request a quoteA bakery in Heaton, a vet practice in Gosforth and a distributor on Team Valley ask quite different jobs of a business phone system in Newcastle, and we switch on the tools you will use.
Your callers hear a friendly welcome and choose sales, support or accounts with a keypress.
When all the lines are busy, callers wait in turn, and you choose the hold music, a fair longest wait and a message for after hours.
Each call is routed to a person, a team or another office, depending on the time and who is free.
Staff visiting clients in Sunderland answer your business number on the app from a mobile or laptop. Business mobiles are on offer from us too.
Recorded calls support coaching, quality checks and complaint handling. Newcastle recordings are kept on fast warm storage for the first month. On request, that becomes half a year. After that, a ten-year cold archive keeps them safe.
Link a supported CRM, and your caller’s details flash up while the phone is still ringing.
If your team uses Microsoft Teams, direct routing lets them place and answer 0191 calls right inside it.
Want a change made? Dial 0191 607 7060 and talk to a friendly UK engineer.
The platform runs on infrastructure certified to ISO 27001, SOC 2 Type II and Cyber Essentials Plus, and both the NCSC overview and IASME’s guidance explain what those schemes cover.
For illustration purposes only. Screens are examples and do not show real systems or data.
Banks, insurers, energy firms and outsourcers have run call centres on Tyneside for decades. If your team reaches that call volume, we can add queues and a wallboard to your current account.
With the wallboard, supervisors can watch the queue, the longest wait and today’s answered calls, next to a list of agents ready for the next one. There is more detail on the contact centre solutions page.
Talk to us about your contact centreFor illustration purposes only. Screens are examples and do not show real systems or data.
Your agents work through calls, emails, chats and social messages in one shared view.
Each caller reaches an agent trained for that type of query.
Supervisors can see waits building in real time, and listen in, coach an agent quietly or take the call.
Your shift plans follow real call peaks, and call scoring shows who would benefit from extra coaching.
Your agents keep answering while reminders and updates go to your customers in one go.
Helpful hints appear on screen and steer new agents through unusual calls.
Search your recordings by date or caller and play them back to check the facts.
An AI receptionist picks up simple Newcastle calls, transfers callers and writes up a short note.
Your current phones keep running while the new system is prepared, and we begin by agreeing the users, the numbers to move, your internet lines and your opening times.
We talk through the equipment you have, how calls reach you and which staff should pick up.
Our engineers build and check your users, teams and call routes before any handset leaves us.
Your handsets turn up ready to go and work the moment they are plugged in.
Your 0191 numbers move on the arranged date, and your callers notice no break.
Your staff get a short, friendly session on the tools they will lean on most.
Nearly all the work happens before delivery, the changeover is quick, and none of the technical work falls to you.
Shall we plan the switch around your trading hours? Pick a slot with us and we will work to it.
Call 0191 607 7060or request a quoteNewcastle is the business centre of the North East, with law and finance on the Quayside, science and digital firms at the Helix, contact centres, two universities and the Royal Victoria Infirmary.
Visitors cross the Millennium Bridge to BALTIC in Gateshead and walk the Quayside under the Tyne Bridge. We design your system around how your business works with its customers.
Accountants, insurers and wealth firms on the Quayside get protected routing, and recordings follow the rules they work under.
Financial services phone systems →Law firms near the Quayside courts and Newcastle estate agents get personal numbers, a client call log and evening routing.
Professional services phone systems →Developers and agencies at the Helix and in the Ouseburn call clients in Teams or on our desktop app, sitting on Pilgrim Street or at home.
Technology services phone systems →Newcastle help desks and reservation teams get queues, skill-matched routing and a live view of the numbers.
Contact centre phone systems →Surgeries, dental practices and care homes across Newcastle can manage the 8am peak, play surgery hours after the doors shut and keep call recordings.
Healthcare phone systems →Production teams on Team Valley pick up calls through ring groups or the mobile app.
Manufacturing phone systems →Engineers out on Tyneside jobs call customers from the 0191 business line, and their own mobiles stay private.
Engineering phone systems →Distribution firms near the A1 and A19 get queues and routing that follow shift patterns.
Logistics phone systems →Bands, stage crews and photographers can take Newcastle calls at a gig, in a studio or at home.
Media phone systems →Bars, restaurants and hotels on the Quayside and around Grey Street can give their bookings line a Newcastle welcome.
Hospitality phone systems →Contact centre, agency or practice? We will happily draw up a Newcastle plan for you.
Call 0191 607 7060or request a quoteCall centres, digital firms and law and finance practices in Newcastle serve clients all over the UK, and their staff split their time between offices, client meetings and home.
We bring those teams onto one number and one directory, and callers reach the right person at a Quayside desk, in a Helix lab or at home in Whitley Bay.
Offices in the city centre, at Cobalt and in Gateshead share extensions and move calls between them in one click.
Account managers take calls to the business line through the app between meetings, and the office knows when they are busy.
Busy lines can spread calls across agents at several sites at once.
Your Newcastle offices, other North East sites and branches around the country are all supported by the same friendly UK team.
Also operating on Teesside or in County Durham? See our Middlesbrough and Durham pages.
Tyneside dialling code
Newcastle, Gateshead, North and South Tyneside 0191
For illustration purposes only. Screens are examples and do not show real systems or data.
Plans start from £8.99 a month per user, you can begin with a single user, and moving your existing Newcastle numbers across is free.
Your price is based on your headcount, the features you choose and your office connection. Our pricing page outlines typical costs, and we will happily talk them through.
From moving your numbers to installation and aftercare, one friendly team looks after your business phone system in Newcastle.
We plan and test your setup, move your 0191 numbers and stay close after go-live.
As a small UK firm, we give straightforward advice and only recommend the tools your team will actually use.
Customers have rated us 4.9 on Google, and a selection of their reviews is below.
Newcastle firms asking about telephone systems in Newcastle generally mention three reasons.
Hybrid working. An office manager working from home in Tynemouth answers the office number, with shared contacts and recent calls right there on the laptop.
Business continuity. If the office loses power or internet, your callers can still get through. Calls jump to mobiles or a second office, with no backup system to look after.
Voicemail to email. A missed call arrives in your inbox as a sound file, ready to hear on the Metro.
For illustration purposes only. Screens are examples and do not show real systems or data.
A Quayside agency and a Gosforth practice both expect their calls to connect first time. The platform we put in place for Tyneside firms has earned two Gold awards in 2026 and a Leader position from GigaOm, and our own team holds a Corporate Vision title for trust.
Customer Service Team of the Year
Won at the 24th American Business Awards in April 2026, alongside a second Gold for Achievement in Management, two Silver and one Bronze.
Product UX
Awarded in April 2026 for the platform’s mobile workspace, which brings calls, video and team chat into one screen.
Contact Centre as a Service
Named a Leader and Fast Mover in the 2025 GigaOm Radar for CCaaS, which compares contact centre platforms on features and pace of development.
These awards belong to the platform we supply, and you can read verified user reviews of it on Gartner Peer Insights.
If you need us, call 0191 607 7060 and reach the people who set up your phones on Tyneside.
We sort out most faults remotely, and an engineer can visit your office when needed.
We have been helping North East businesses leave copper behind since 2004, and to keep your calls clear, you can take business broadband or leased lines from us too.
The UK’s analogue phone network will be closed on 31 January 2027. Plenty of Newcastle offices, shops and factories still have alarms, lift phones, gate intercoms and payment terminals running on copper, and now is a good time to write them all down.
A hosted business phone system in Newcastle runs on your internet line, with routing, voicemail and apps working on the very first morning.
We test your line, track down any equipment still on copper and book the change for a quiet spell. Eligible 0191 numbers usually move with you, and your alarm and card terminal providers can advise on their equipment.
Fixed lines with hardware on your premises
✕ Tied to a physical line at one address
✕ Standard call audio only
✕ No mobile or desktop apps
✕ Video calling needs a separate tool
✕ No transcription or AI features
✕ Adding users often means an engineer visit
Ageing hardware and rising maintenance
Hosted over broadband, on any device
✓ Works anywhere with a connection
✓ High-definition audio where the connection allows
✓ iPhone, Android, PC and Mac apps
✓ Video meetings available
✓ AI call transcription available
✓ Users can be added online
No phone hardware to maintain on your premises
Blake Telecom have been supplying our business communications for well over 10 years. We have found both their systems and support to be fully robust, and they have given an excellent service throughout, with value for money for their products. Their approach to helping our business has always been excellent from every aspect and I would highly recommend their services.
Blake Telecom have been paramount to the growth of our business by continuing to offer our business the very highest level of service. The equipment we have been supplied has been extremely flexible, allowing us to adapt as our needs change. Blake Telecom’s knowledge and expertise have been very professional, and we look forward to working together on our future projects.
Blake Telecom have revolutionised the way we operate. They have gone the extra mile in making the setup process painless, and it was easy to install. Any questions are dealt with quickly and efficiently, and the staff are a pleasure to deal with. I truly wish we had found them years ago. We recommend Blake Telecom to many of our suppliers and even customers whenever we can.
When we moved to rural office space, without the benefit of reasonable broadband speed or any telephony services in place, Blake Telecom directed us to alternatives, and the solution we have is excellent. 4G Wi-Fi VoIP serves our current needs and situation perfectly. The team were succinct in their explanation of what we could achieve, providing something promptly and getting this set up with minimum fuss and delay.
Our Newcastle customers are spread from the Quayside, Grey Street and the Helix to Jesmond, Gosforth and the Ouseburn.
Outside the city, our remote support reaches firms in Gateshead, North Tyneside, South Shields and Northumberland.
Trading south of the Tyne in County Durham too? The business phone system in Durham page has the details.
Call 0191 607 7060The city centre and inner suburbs.
South of the Tyne.
Towards the coast.
South of the river mouth.
When a client disputes what was agreed on the phone, a clear recording settles it quickly. For law firms, brokers and agencies across Newcastle, that record has to be protected as carefully as the call itself.
Independent Certification. Auditors have certified the platform against ISO 27001 and ISO 27017, it holds a SOC 2 report and Cyber Essentials, and personal data follows UK GDPR.
Card Details Kept Off the Line. Payments taken by your Newcastle staff use PCI DSS compliant capture, which means card numbers never pass through an agent or a recording.
Evidence When You Need It. Turn on VoIP call recording for the people who need it. Calls are stored for 30 days, which you can stretch to 180, and archived for up to a decade.
Stored in Britain. Recordings and call logs for Tyneside customers sit in UK data centres, and video calls are protected with end-to-end encryption.
Tyneside businesses tend to ask us the questions below. Our blog goes into more, or use the contact page to reach us.
Like to talk it through? Our Tyneside team is on 0191 607 7060.
Tell us how your team deals with calls today and where things go wrong, and we will put forward one clearly priced proposal.
Once you agree, we install your phones, port your 0191 numbers and get your team settled, then support your North East offices, one or several.
Our UK-based team is available Monday to Friday, 9am to 5.30pm.
Reviewed by Aaron Barrowman, Engineer at Blake Telecom
Aaron is one of the engineers who plan, configure and support the business phone systems we supply. He checks the technical detail on this page against the way our systems are set up for customers.
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