What Does a Business Phone System in Kendal Cost?
Kendal prices reflect your headcount, the extras you choose and your internet line. Our pricing page explains the choices, and we are always glad to talk them over.
Business Phone System in Kendal and South Lakeland
A web design studio near Highgate, a guest house in Windermere and an outdoor gear shop on Stricklandgate can run their phones from a single cloud business phone system in Kendal, ringing handsets, mobiles and laptops.
Kendal’s 01539 numbers can normally be ported, and colleagues in town, Windermere and Sedbergh can share one directory. South Lakeland firms often add recording and a main-line queue first, with Teams later.
Our UK-based team is on 01539 885815.
Choosing a VoIP Provider in Kendal
VoIP lets your Kendal calls travel over broadband in place of a traditional exchange line, and the same idea is marketed as cloud telephony or hosted PBX.
A call can be answered at a desk, on a laptop or from the phone app, and colleagues can message or meet by video in the same place.
Picture a walking group calling the 01539 number on your business phone system in Kendal to change a guided day on the fells.
The coordinator who picks up can message the guide, put the group through to the operations manager or share a route map on video, all from the app. When they say goodbye, an AI summary records the new plan.
As your VoIP provider in Kendal, we see the move through from start to finish. Your phones are configured and tested before they travel north, your 01539 numbers are transferred, and our UK team stays your point of contact.
Team app
Search people, chats and calls
Conversations
AllUnreadMentionsGroups
Pinned
AR
Amy R.Group booking confirmed for Saturday
DP
Dev P.Bookings line is covered
#
All conversations
Sales teamCara: Weekend rota for Windermere attached
1CW
Cara W.At the Windermere office until 3pm
W
ReservationsSummer overflow is live
15
01539 main lineVoicemail, 0:42
DP
Dev P.
Morning all. Sunday’s booking calls rang the duty mobiles at Bowness, as planned.
Morning all. Sunday’s booking calls rang the duty mobiles at Bowness, as planned.
New messages
BT
Ben T.
A guest staying in Ambleside wants to move Thursday’s guided walk. Can someone ring back?
A guest staying in Ambleside wants to move Thursday’s guided walk. Can someone ring back?
CW
Cara W.
Weekend rota for Windermere attached.
Weekend rota for Windermere attached.
Weekend_rota_Windermere.pdf220 KB
AR
You
Reply to Ben T.
Sales team
6 members
AI summary- An Ambleside guest wants to move a guided walk.
- Cara shared the weekend rota.
- Amy is ringing the guest back now.
For illustration purposes only. Screens are examples and do not show real systems or data.
Kendal and South Lakeland Live
12Calls live on 01539 numbers
WWindermereConnected
AAmblesideConnected
SSedberghConnected
KKirkby LonsdaleConnected
GGrange-over-SandsConnected
For illustration purposes only. Screens are examples and do not show real systems or data.
Supporting Businesses Across Kendal
We support digital and design studios in the town centre, food producers on the Shap Road estates, hotels and activity firms around Windermere and practices on Lowther Street. Each business phone system in Kendal we plan is shaped by the staff who answer the phone.
We ask who answers, where in South Lakeland they work and which software they rely on. Sorting out phone systems in Kendal should not involve jargon, and we explain each step simply.
Teams in Windermere, Ambleside, Sedbergh, Milnthorpe and Kirkby Lonsdale can share one business phone system in Kendal, and a call taken in town can move to a colleague in Windermere straight away.
The features South Lakeland firms use most are further down.
YOUR EXISTING KENDAL NUMBER
01539 XXXXXX
↓
Cloud VoIP Phone System
Keep Your Kendal 01539 Number When You Move to VoIP
An 01539 number shows customers you trade from the Auld Grey Town. Where it is portable, the number joins our hosted service on a day you set.
Then a single call can ring a reception handset, a laptop in the studio and a mobile in the fells together, and outgoing calls carry on showing the Kendal number.
✓ Keep your 01539 number where porting is possible
✓ Link Kendal, the Lakes and home workers
✓ Answer from the laptop app or a mobile
✓ Pick the date your number transfers
VoIP, UCaaS and CCaaS Explained
Using VoIP (Voice over Internet Protocol), calls cross the internet as data and take over from a copper line.
Calls sound crisp, and VoIP phone systems in Kendal now handle calls for design studios, guest houses and outdoor shops. Our VoIP guide has more.
Unified Communications as a Service (UCaaS) wraps calling, video meetings, team messaging and everyone’s contact details into one firm-wide app. Read our UCaaS page for more.
Booking offices and service teams that spend the day talking to customers are better suited to Contact Centre as a Service (CCaaS).
Queues, skill-based routing, wallboards and call scoring are all part of it. For a fuller look, see the UCaaS and CCaaS solutions breakdown.
| Compare | UCaaS | CCaaS |
|---|---|---|
| Suited to | Everyone in the business | Customer-facing teams |
| Core purpose | Everyday calling and collaboration | Busy booking and service lines |
| Typical tools | Voice, video, chat and voicemail | Queues, skill routing and scoring |
| Channels | Calls, meetings and messaging | Calls, emails, web chat, texts and social |
| Reporting | Call history and usage reports | Live queue and agent dashboards |
| Common users | Studios, offices and shops | Booking offices, helpdesks and sales lines |
Most Kendal businesses start with UCaaS to bring calls, meetings and chat together. Booking queues and wallboards can be added later without a change of supplier.
Not sure if UCaaS or CCaaS fits your Kendal business? We’ll weigh them up with you.
Call 01539 885815or request a quoteFeatures of Your Business Phone System in Kendal
A design agency off Finkle Street, a boat hire firm in Bowness and an outdoor shop on Stricklandgate each use a business phone system in Kendal for different things. We choose features that suit how each one works.
Auto Attendant
A recorded greeting directs callers to bookings, sales or accounts.
Call Queues
In the summer rush, callers wait in line. You choose the hold music, a limit on the wait and the message after hours.
Call Routing
Rules send each call to a particular colleague, a group or a second site depending on the season, the hour and who is in.
Mobile and Desktop Calling
Instructors on the fells and staff at home answer company calls in the app, and business mobiles can be added to the order.
Call Recording
Recording supports training, quality checks and booking disputes. Recordings live in warm storage for a month to begin with, or up to 180 days, and a decade-long cold archive is available.
CRM Integration
Link a supported CRM, and a returning guest’s booking history is on screen before you answer.
Microsoft Teams Integration
South Lakeland firms on Microsoft Teams can handle 01539 calls in Teams through direct routing.
Support From People Who Know Your Setup
For changes or support, ring our UK team on 01539 885815.
Security and Compliance
The platform runs on infrastructure certified to ISO 27001, SOC 2 Type II and Cyber Essentials Plus, and both the NCSC overview and IASME’s guidance explain what those schemes cover.
For illustration purposes only. Screens are examples and do not show real systems or data.
Contact Centre Tools for Kendal Booking and Service Teams
Holiday cottage agencies, activity centres, care providers and housing teams across South Lakeland take a flood of calls in the busy months. Should your own call numbers grow, the service you already use can take on queues and a wallboard.
Looking at the wallboard, supervisors can see how many guests are on hold, the longest wait right now and today’s answer rate, plus the status of each agent. Our contact centre solutions page explains how.
Talk to us about your contact centreContact centre wallboardKendal bookings desk
Live09:41:00Callers waiting4Queue: Support
Longest wait0:42Target under 1:00
Answered today318+ live
Service level93%In 30 seconds
Agents
Available5On a call7Wrap-up2On break1
Calls per hour
For illustration purposes only. Screens are examples and do not show real systems or data.
All Channels in a Single Queue
Calls, booking emails, web chats and social messages gather in one list for agents to clear in turn.
Skills-Based Routing
Each guest or customer reaches someone who knows their booking or account.
Live Wallboards
Supervisors watch hold times tick up live and can drop in on a call when an agent wants support.
Forecasting, Rotas and Call Scoring
Seasonal rotas are planned around last year’s call peaks, and scoring shows where a little coaching helps.
Bulk Reminders and Updates
Booking confirmations and weather updates can be sent to guests in bulk while agents keep answering.
On-Screen Agent Prompts
Suggested answers appear during calls, helping summer staff find their feet quickly.
Searchable Call Recordings
If a booking is disputed, find the recording by date or caller and replay it.
AI Receptionist and Call Summaries
An AI receptionist handles straightforward enquiries and routing, and a written note of each call is stored afterwards.
How Your Business Phone System in Kendal Is Set Up
Your current phones stay connected while we build the new system. We start by agreeing users, numbers, broadband and opening times.
1
Talk It Through
We note how your phones are set up today, which way calls flow and who should pick them up.
2
Build and Test Remotely
Users, groups and call flows are built remotely and checked before the parcel leaves us.
3
Handsets Arrive Ready
Handsets arrive programmed and work once they are plugged in.
4
Port Your Numbers
Numbers move on the agreed day, and guests and customers get through as usual.
5
Train Your Team
A short session takes your team through the features they will use.
Almost everything is done before the phones reach Kendal, the changeover is quick, and our engineers manage the technical side.
Could a plan like this work for your studio, hotel or office? Let’s choose a date.
Call 01539 885815or request a quoteBuilt Around Kendal’s Industries
Kendal is the market town known as the Auld Grey Town, just outside the Lake District National Park and close to junctions 36 to 39 of the M6. Tourism is a major employer, and the town also has a significant IT and design sector.
Kendal mint cake, food production and the Brewery Arts Centre are part of its character, and visitors pass through on their way to Windermere and the fells. We shape each system around this mix of work.
Financial Services
Accountants, insurers and financial advisers get call recording and secure routing, retained to meet their compliance rules.
Financial services phone systems →Professional Services
Town centre solicitors and estate agents get direct numbers, a log of client calls and routing for evening enquiries.
Professional services phone systems →Technology
Software, web and design studios can ring clients from inside Microsoft Teams, and the desktop app works just as well at home in the Lakes.
Technology services phone systems →Contact Centres and Shared Services
Booking offices and helpdesks get call queues, skill matching and live figures.
Contact centre phone systems →Healthcare
Doctors’ surgeries, dentists and care services in South Lakeland can line up the first calls of the day, tell out-of-hours callers when to ring back and record conversations.
Healthcare phone systems →Manufacturing
Food production and workshop staff on Kendal’s industrial estates stay contactable through ring groups and the app.
Manufacturing phone systems →Engineering
Field engineers and trades cover customers across South Lakeland and the Yorkshire Dales from the company number.
Engineering phone systems →Logistics
Delivery and logistics teams near the M6 get queues and shift-based routing.
Logistics phone systems →Creative and Media
Photographers, guides and event crews can take calls on the fells, at a venue or at home.
Media phone systems →Hospitality
Hotels, guest houses and cafés from Kendal to Windermere can greet guests on a reservations line with a proper Cumbrian welcome.
Hospitality phone systems →
Running holiday lets, a studio or a shop? Tell us and we’ll plan a Kendal setup.
Call 01539 885815or request a quoteA Business Phone System in Kendal for Lake District Tourism and Digital Firms
Kendal’s tourism businesses and digital studios work with seasonal peaks, remote staff and customers who expect a quick answer, often from teams spread between the town, the Lakes and home.
A business phone system in Kendal from Blake Telecom joins those teams up with a shared number and directory, and calls reach the right person at reception, in the studio or out on the fells.
Town and Lakes on One System
An office in Kendal, a site in Windermere and remote staff share one set of extensions and pass calls on with a click.
Seasonal Routing for Busy Months
Summer booking calls can ring a wider team, and quieter winter months fall back to the core staff.
Calls That Follow Remote Studios
Designers and developers answer the Kendal number in the app from home, with their status visible to colleagues.
One Team for All Your Sites
Premises in Kendal, the Lakes and elsewhere in Cumbria share a single UK-based support team.
Trading elsewhere in Cumbria too? Our Carlisle and Barrow-in-Furness pages cover those areas.
South Lakeland dialling codes
Kendal 01539 · Windermere 015394 · Kirkby Lonsdale 015242 · Penrith 01768
For illustration purposes only. Screens are examples and do not show real systems or data.
Why Kendal Businesses Choose Blake Telecom
Blake Telecom’s engineers port your numbers, install your Kendal phones and then look after them, which keeps your business phone system in Kendal with one team.
01539Your number, kept
Handled From Start to Finish
Our engineers plan and trial your system, port the 01539 numbers and remain your contact after launch.
UKBased team you can call
Straight Advice From People
We are a small UK firm that answers plainly and only recommends features that will earn their place.
4.9Out of 5 on Google
Rated 4.9 by Customers
Our average on Google is 4.9 stars, and a few customer reviews appear below.
Why Kendal Firms Are Moving Their Calls to the Cloud
Three reasons come up most when Kendal firms ask us about telephone systems in Kendal.
Hybrid working. A bookings manager based at home in Staveley picks up the Kendal number, with shared contacts and the latest calls visible on screen.
Business continuity. Lakeland storms can cut power or broadband, but calls still reach you. They hop to mobiles or another office and the team keeps working, with no duplicate system to fund.
Voicemail to email. Missed-call voicemails are sent to your inbox as sound recordings to play whenever suits.
For illustration purposes only. Screens are examples and do not show real systems or data.
Your 01539 Number Goes Wherever the Work Is
An instructor on a fell above Ambleside, a bookings manager at home in Staveley and a designer on the train to Manchester can all answer your 01539 number on the app.
Outgoing calls show the Kendal business number, never a personal mobile.
Independent Recognition for Our Platform
The awards below were given to the cloud platform behind our business phone systems, not to Blake Telecom itself. You can read verified user reviews of that platform on Gartner Peer Insights.
Stevie Awards – Achievement in Management, Telecommunications 2026
2026
Gartner Magic Quadrant
2025
Frost and Sullivan – Contact Centre as a Service Leader, Q2 2025
2025
TrustRadius Multiple Awards
2024
Stevie Awards – Gold Winner 2026
2026
Recognition within Gartner’s independent research into Unified Communications as a Service.
Reliable Support for Your Business Phone System in Kendal
Kendal customers can call 01539 885815 and get through to the people who configured their phones.
We resolve most faults remotely, which suits businesses spread across the Lakes, and if a visit is needed, we will arrange it.
Our team has been taking firms off copper since 2004, and we can also connect Lakeland premises with business broadband or leased lines as well.
Preparing Your Kendal Business for the PSTN Switch Off
Openreach will close the old analogue phone network on 31 January 2027. Guest houses and historic buildings in the Lakes often rely on copper for alarms, lift phones, door entry or card readers, and these are worth listing now.
Because it runs on broadband, a hosted business phone system in Kendal has routing, voicemail and apps ready on switchover day.
We test your connection, check for anything still wired to copper and time the move to avoid your busiest weeks. Eligible 01539 numbers usually transfer, and the firms that maintain your alarms or card readers can explain their own steps.
Legacy
ISDN and analogue lines
Fixed lines with hardware on your premises
✕ Tied to a physical line at one address
✕ Standard call audio only
✕ No mobile or desktop apps
✕ Video calling needs a separate tool
✕ No transcription or AI features
✕ Adding users often means an engineer visit
Ageing hardware and rising maintenance
VS
Future ready
Cloud VoIP
Hosted over broadband, on any device
✓ Works anywhere with a connection
✓ High-definition audio where the connection allows
✓ iPhone, Android, PC and Mac apps
✓ Video meetings available
✓ AI call transcription available
✓ Users can be added online
No phone hardware to maintain on your premises
What Our Clients Say
★★★★★ 4.9 out of 5, based on Google reviews
Hear what customers say about our support, then give the team a call.
Call 01539 885815or request a quote
G. Blenkinsop
Director
Blake Telecom have been paramount to the growth of our business by continuing to offer our business the very highest level of service. The equipment we have been supplied has been extremely flexible allowing us to change needs. Blake Telecom’s knowledge and expertise has been very professional and we look forward to working together on our future projects.
S. Ferry
Director
Blake Telecom have been supplying our business communications for well over 10 years. We have found both their systems and support to be fully robust and they have given an excellent service throughout with value for money for their products. Their approach to helping our business has always been excellent from every aspect and I would highly recommend their services.
TD Jagger
Director
Blake Telecom have revolutionised the way we operate. They have gone the extra mile in making the setup process painless and it was easy to install. Any questions are dealt with quickly and efficiently, and the staff are a pleasure to deal with. I truly wish we found them years ago. We recommend Blake Telecom to many of our suppliers and even customers whenever we can.
W. McKiernan
Director
Coverage for Your Business Phone System in Kendal
We support businesses throughout Kendal, from the town centre and Highgate to the Shap Road and Mintsfeet estates, Oxenholme and Burneside.
Across South Lakeland we look after firms in Windermere, Ambleside, Milnthorpe, Grange-over-Sands and Sedbergh, all managed remotely.
Also trading in north Cumbria? Our business phone system in Carlisle page covers the city.
Call 01539 885815Kendal and Surrounding Postcode Districts
+Kendal TownLA9
The town and its nearest villages.
- LA9 Kendal, Burneside, Natland and Oxenholme
+Villages around KendalLA8
Villages just outside the town.
- LA8 Brigsteer, Grayrigg, Levens, Sedgwick and Sizergh
+Windermere and AmblesideLA22 and LA23
The central Lakes.
- LA22 Ambleside, Chapel Stile, Elterwater, Grasmere and Hawkshead
- LA23 Windermere, Bowness-on-Windermere and Troutbeck
+Milnthorpe and GrangeLA7 and LA11
South towards Morecambe Bay.
- LA7 Milnthorpe, Beetham, Storth and Heversham
- LA11 Grange-over-Sands, Allithwaite, Cartmel and Lindale
+SedberghLA10
East towards the Dales.
- LA10 Sedbergh, Dent and Lunds
Certified and Accredited
Common Questions From Kendal Businesses
These are the questions Kendal and South Lakeland firms ask us most. Our blog covers more, and you can always contact the team.
Rather talk to a person? Call 01539 885815.
Ready to Upgrade Your Business Phone System in Kendal?
Explain how your phones cope now and what goes wrong in peak season, and our proposal will come with one clear price.
When you are ready, the system goes in, your numbers move across and your team gets trained. After that we support your South Lakeland sites.
Our UK-based team is available Monday to Friday, 9am to 5.30pm.
- UK-based support team
- Your 01539 numbers moved for you
- Apps for mobile, laptop and desktop
- Warm and cold call recording storage
- Pricing set out on our pricing page
GJ
Written by Glenda Jackson, Designer at Blake Telecom
Glenda designs and writes Blake Telecom’s guides to business phone systems. She works alongside the engineers who plan, configure and support every system we supply, so the detail on this page is checked by the people who do the work.
Moving to rural office space, without the benefits of reasonable broadband speed, and without telephony services include, Blake Telecom directed us to alternatives and the solution we have is excellent. 4G Wi-Fi VoIP, serving our current needs and situation perfectly. The team were succinct in his explanation of what we could achieve, providing something promptly and getting this set up with minimum fuss and delay.