If you need a business phone system in Dundee that keeps studios, labs and shop counters connected, then get in touch with our team for a friendly chat. With decades of experience behind them, our experts will help your callers feel welcome and reach the right person first time.
Voices come through clear and calls go where you send them. Answer on a desk phone, through Microsoft Teams, in our app or on a laptop, at a studio near the V&A, a lab at the Technology Park or at home in Broughty Ferry.
For a chat, ring our friendly UK-based team on 01382 787122.
Dundee firms seldom change phone supplier, and with release dates, research deadlines and customers to look after, the move has to be easy. With the right VoIP provider in Dundee, the 01382 numbers stay with you and your team barely notices the change.
VoIP carries calls over your broadband rather than an old telephone line, and some suppliers sell it under the name hosted PBX. Calls can be answered in the studio, in the lab or at the kitchen table.
Check that porting is free, that phones come ready to use and that the support desk is run by the people who built your setup. As your VoIP provider in Dundee, Blake Telecom makes sure all three boxes are ticked.
Team
YouDundee office · 01382 line
Jamie Lindsay
Monifieth · 01382 ••••42
For illustration purposes only. Screens are examples and do not show real systems or data.
For illustration purposes only. Screens are examples and do not show real systems or data.
We look after creative studios around the Waterfront, engineering suppliers near the port, technology firms at Dundee Technology Park and practices in the West End, and each business phone system in Dundee we plan starts with the people who pick up the phone.
We ask who takes calls, where they work and which software they keep open. Weighing up phone systems in Dundee should take an afternoon, not a glossary, and we explain things in everyday language.
Teams in Perth, Forfar, Arbroath, Carnoustie and St Andrews can run on one business phone system in Dundee. A caller who reaches the Waterfront office can be handed to a colleague in Perth immediately.
You can see the features of our business phone system in Dundee are listed further down.
An 01382 number tells people your roots are in Dundee. Once porting is confirmed, the number moves to our hosted platform on a day agreed with you.
Porting your 01382 numbers across is free of charge.
From then on, calls to it can ring handsets, computers and mobiles together, and your outgoing calls still show the Dundee number.
A producer at Seabraes, a researcher working late near Ninewells and an account manager on the train to Edinburgh can all pick up your 01382 number on the app.
When your staff ring out, the Dundee office number appears, never a personal mobile.
VoIP (Voice over Internet Protocol) sends Dundee calls across the internet and retires a copper line.
Callers will not hear any difference, which helps explain why studios, labs and shops now rely on VoIP phone systems in Dundee. There is more in our VoIP guide.
UCaaS, short for Unified Communications as a Service, puts your team’s calls, video meetings, chat and directory into one app. Our UCaaS page has the detail.
Picture a publisher ringing your 01382 number about a game’s release date.
The producer who answers can check the build with a developer over chat, pass the call to the studio lead or bring the team onto video without leaving the app, and an AI summary notes the decisions made when the call ends.
Contact Centre as a Service, CCaaS for short, suits teams whose working day revolves around customers.
You get call queues, routing by skill, live wallboards and quality scoring, and our UCaaS and CCaaS solutions overview covers the full range.
6 members
AI summaryFor illustration purposes only. Screens are examples and do not show real systems or data.
| Compare | UCaaS | CCaaS |
|---|---|---|
| Suited to | Everyone in the business | Customer-facing teams |
| Core purpose | Day-to-day calls and collaboration | Managing a high volume of enquiries |
| Typical tools | Voice, video, chat and voicemail | Queues, skill routing and scoring |
| Channels | Calls, meetings and messaging | Calls, email, chat, SMS and social messages |
| Reporting | Call logs and usage figures | Live queue and agent dashboards |
| Common users | Studios, offices and shops | Helplines, booking lines and sales desks |
Most Dundee organisations start with UCaaS, with calls, meetings and messaging handled in one place, and we can switch on contact centre features later on the same account.
Weighing up UCaaS and CCaaS for your Dundee office? Ring us and we will lay out both.
Call 01382 787122or request a quoteA Seabraes games studio, a West End legal practice and a Broughty Ferry café all need something different from a business phone system in Dundee, and we set up the features to suit each one. Voicemail to email, business texting and presence come as standard.
A friendly recorded welcome gives callers a quick choice of department.
At peak times, callers join a queue, and you decide on the hold tune, how long is too long and the message after closing.
Simple rules steer calls to a named colleague, a department or another office, based on the hour and who is free.
Staff visiting clients across Tayside run the business line through a laptop or mobile app, and we can supply business mobiles too.
Recordings help with training, quality checks and complaints. For the first 30 days, Dundee recordings sit in warm storage, extendable to 180 days, and older ones can move to a ten-year cold archive.
With a supported CRM linked, the caller’s record opens before you say hello.
For teams living in Microsoft Teams, direct routing puts 01382 calls right inside the app.
For changes or a helping hand, Dundee customers can phone our friendly UK team on 01382 787122.
The platform runs on infrastructure certified to ISO 27001, SOC 2 Type II and Cyber Essentials Plus, and both the NCSC overview and IASME’s guidance explain what those schemes cover.
For illustration purposes only. Screens are examples and do not show real systems or data.
Dundee is a regional hub for health, insurance, retail and public services, and plenty of those teams handle a steady flow of calls. As your own volumes grow, we can bring in queues and wallboards on the service you already use.
A glance at the wallboard tells supervisors how many callers are holding, the longest wait so far, how many calls have been answered today and what each agent is doing. You can read how it works on our contact centre solutions page.
Talk to us about your contact centreFor illustration purposes only. Screens are examples and do not show real systems or data.
Calls, emails, website chats and social messages all feed into one list, and your agents work through it in order.
Callers reach the colleague with the right knowledge rather than the next person in line.
Supervisors can see waiting times as they change and join or listen in on a call when an agent asks for help.
Your shift plans are drawn up from real call patterns, and call scoring highlights useful coaching points.
Appointment reminders and service updates can go out in one batch while your team carries on with incoming calls.
Helpful suggested answers appear during a call, which helps newer staff settle in quickly.
You can search recordings by date or number and play them back when you need to confirm a detail.
A virtual receptionist handles simple Dundee enquiries and routing, then keeps a brief written record of each call.
Your current phones keep working while the new system takes shape. First, we sit down together to list your users, the numbers that are moving, your broadband and your opening hours.
We talk through your current system, how calls arrive and where you would like them to go.
Our engineers create your users and departments and map out your call routes, then test everything before anything is posted.
Your desk phones reach Dundee already programmed and ready to use as soon as they are connected.
Your 01382 numbers move on the planned day, and callers will not notice the change.
A short, friendly session shows your team the tools they will use most.
Most of the work happens before the handsets arrive, switch-over day is brief, and our engineers handle the technical side.
Would a plan like this suit your studio or office? Let’s find a date that works for you.
Call 01382 787122or request a quoteOnce known for jute, jam and journalism, Dundee was named the UK’s first UNESCO City of Design in 2014, recognising its work in medical research, comics and video games.
Games studios cluster around the city centre and Abertay University, life sciences grow out of University of Dundee research, and the V&A Dundee anchors a Waterfront that is still changing. We shape your phones around the way your team actually works.
Advisers, insurers and accountants in Dundee get secure call routing and recordings, kept for as long as their regulator expects.
Financial services phone systems →Solicitors and property agents in the West End get direct numbers, client call histories and evening routing.
Professional services phone systems →Games developers and software teams can ring publishers from Microsoft Teams, or work in the desktop app from a Dundee studio or at home.
Technology services phone systems →Service desks and booking teams get queueing, skills routing and real-time figures.
Contact centre phone systems →Surgeries, dental practices and care homes in the city can queue the morning rush, play opening hours after closing and record conversations for their records.
Healthcare phone systems →Workshop and production staff around the Kingsway and the industrial estates stay in touch through ring groups and the app.
Manufacturing phone systems →Field engineers call customers across Angus, Perthshire and Fife from the company number.
Engineering phone systems →Port, freight and distribution teams near the docks and the A90 get queues and shift-based routing.
Logistics phone systems →Designers, comic artists and event teams can answer calls wherever a project takes them.
Media phone systems →Hotels, restaurants and attractions on the Dundee Waterfront can greet guests on a dedicated booking line.
Hospitality phone systems →Building games, running a lab or serving customers? Tell us what you do and we will suggest a Dundee setup that suits.
Call 01382 787122or request a quoteDundee’s games studios and life science firms work to tight release dates and grant deadlines, often with staff spread across studios, labs and home offices.
Your business phone system in Dundee from Blake Telecom keeps studio and lab staff on one number and a shared directory, with each call finding the right person in the lab, at home or on a train to Edinburgh.
Offices at Seabraes, the Technology Park and near Ninewells can share extensions and pass calls between Dundee sites instantly.
Developers and researchers working from home answer the Dundee number on the app, and the studio can see who is available.
Publishers, investors and research partners can be routed to named contacts rather than a general queue.
One friendly UK-based team supports your offices in Dundee, St Andrews and across Scotland.
Working elsewhere in Scotland as well? See our Aberdeen, Edinburgh and Dunfermline pages.
Tayside dialling codes
Dundee 01382 · Carnoustie 01241 · Forfar 01307 · Perth 01738
For illustration purposes only. Screens are examples and do not show real systems or data.
Plans start from £8.99 a month per user, you can begin with a single user, and moving your existing Dundee numbers across is free.
Your price comes down to your headcount, the tools you choose and the broadband at your premises. Have a look at our pricing page, and our team will gladly walk you through the figures.
For a business phone system in Dundee, Blake Telecom gives you one friendly team for moving your numbers, installation and aftercare.
We plan the system, set it up, test it, bring the 01382 numbers across and stay involved after go-live.
We are a small UK-based team who give direct answers and only recommend the tools you will actually use.
Our Google reviews come to 4.9 on average, with a few of them shown further down.
Dundee firms talking to us about telephone systems in Dundee tend to give the same three reasons.
Hybrid working. A producer working from home in Broughty Ferry answers the office number, with the shared contacts and call log right there on their laptop.
Business continuity. A power cut or broadband fault at your office need not stop your calls. They move to mobiles or another site while your staff keep working, and there is no second system to pay for.
Voicemail to email. Any call you miss turns into an audio message in your inbox, ready to play when it suits you.
For illustration purposes only. Screens are examples and do not show real systems or data.
Dundee firms on the Waterfront and at the Technology Park can review the honours the platform behind our service has collected. Gold came from two award programmes this year, and GigaOm placed it among the Leaders in 2025.
Customer Service Team of the Year
Won at the 24th American Business Awards in April 2026, alongside a second Gold for Achievement in Management, two Silver and one Bronze.
Product UX
Awarded in April 2026 for the platform’s mobile workspace, which brings calls, video and team chat into one screen.
Contact Centre as a Service
Named a Leader and Fast Mover in the 2025 GigaOm Radar for CCaaS, which compares contact centre platforms on features and pace of development.
These awards belong to the platform we supply, and you can read verified user reviews of it on Gartner Peer Insights.
If you need us, ring 01382 787122 and you will talk to the engineers who built your Dundee system.
We fix nearly all faults remotely, and if someone does need to visit your Dundee premises, we will arrange it for you.
Since 2004, we have been helping Scottish firms leave copper behind, and we also provide business broadband or leased lines that keep your Tayside calls clear and stable.
The old analogue phone network closes on 31 January 2027. Now is a good time to list any device that still uses an analogue line, such as alarms, lift emergency phones, entry systems and card machines.
As it runs over broadband, a hosted business phone system in Dundee is ready with routing, voicemail and the apps on the day you switch.
We test your connection, list anything still on copper and time the switch around your team. Eligible 01382 numbers usually come across too, and the companies behind your alarms or card terminals can confirm their own arrangements.
Fixed lines with hardware on your premises
✕ Tied to a physical line at one address
✕ Standard call audio only
✕ No mobile or desktop apps
✕ Video calling needs a separate tool
✕ No transcription or AI features
✕ Adding users often means an engineer visit
Ageing hardware and rising maintenance
Hosted over broadband, on any device
✓ Works anywhere with a connection
✓ High-definition audio where the connection allows
✓ iPhone, Android, PC and Mac apps
✓ Video meetings available
✓ AI call transcription available
✓ Users can be added online
No phone hardware to maintain on your premises
Blake Telecom have been supplying our business communications for well over 10 years. We have found both their systems and support to be fully robust, and they have given an excellent service throughout, with value for money for their products. Their approach to helping our business has always been excellent from every aspect and I would highly recommend their services.
Blake Telecom have been paramount to the growth of our business by continuing to offer our business the very highest level of service. The equipment we have been supplied has been extremely flexible, allowing us to adapt as our needs change. Blake Telecom’s knowledge and expertise have been very professional, and we look forward to working together on our future projects.
Blake Telecom have revolutionised the way we operate. They have gone the extra mile in making the setup process painless, and it was easy to install. Any questions are dealt with quickly and efficiently, and the staff are a pleasure to deal with. I truly wish we had found them years ago. We recommend Blake Telecom to many of our suppliers and even customers whenever we can.
When we moved to rural office space, without the benefit of reasonable broadband speed or any telephony services in place, Blake Telecom directed us to alternatives, and the solution we have is excellent. 4G Wi-Fi VoIP serves our current needs and situation perfectly. The team were succinct in their explanation of what we could achieve, providing something promptly and getting this set up with minimum fuss and delay.
See why customers rate our support, then pick up the phone to us.
Call 01382 787122or request a quoteOur Dundee customers stretch from the city centre and the Waterfront to the West End, Lochee, Dundee Technology Park and Broughty Ferry.
Further out, we look after firms in Monifieth, Invergowrie, Carnoustie, Arbroath and Forfar, all managed remotely.
Trading in Fife as well? The business phone system in Dunfermline page covers that side of the Tay.
Call 01382 787122The city centre, the university and the Riverside.
Residential and business areas to the west and north-west.
The east of the city out to the coast.
Towns across the Tay in north-east Fife.
When a data breach makes the news, customers start asking the businesses they deal with how their own details are protected. Dundee firms can give a clear, confident answer about their phone system.
What You Can Tell Customers. Tell them your calls run on a platform holding ISO 27001 and ISO 27017, independently checked under SOC 2, carrying Cyber Essentials and handled under UK GDPR.
Their Details Stay in the UK. Customer records and call logs for Dundee businesses sit in UK data centres, and video calls use end-to-end encryption.
Card Numbers Never Shared. Customers paying by phone can be told their card goes through PCI DSS compliant capture and is never heard by staff.
Recordings Kept Responsibly. Where calls are recorded with VoIP call recording, they are held for 30 days, up to 180 days, or archived for ten years, then removed.
These are the questions Dundee firms raise with us most. More answers are in our blog, or you can message the Dundee team.
Want to talk it over? Ask for the Dundee team on 01382 787122.
Tell us how your team uses its phones and what is not working, and we will put together a setup with a clear, straightforward price.
Once you are happy to go ahead, we fit your system, move your numbers across and train your people, then keep looking after one office or several across Tayside.
Our UK-based team is available Monday to Friday, 9am to 5.30pm.
Reviewed by Aaron Barrowman, Engineer at Blake Telecom
Aaron is one of the engineers who plan, configure and support the business phone systems we supply. He checks the technical detail on this page against the way our systems are set up for customers.
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