Edinburgh firms work from the Exchange District, Edinburgh Park, Leith and plenty of kitchen tables. Blake Telecom links their desk phones, mobiles and laptops through a single cloud platform that also handles video meetings and contact centre work.
Your 0131 numbers can usually be ported, and offices in the city centre, South Gyle and Leith can run from a single directory. Call recording and queues tend to come first, and Teams calling or AI call notes can be added once you’re settled.
Our UK-based team is on 0131 563 6979.
VoIP simply means your phone calls use the internet. You may hear it called cloud telephony or hosted PBX, and it lets your business number ring a handset, a laptop and a mobile at the same moment.
Team chat and video calls run in that app too.
Suppose a client rings the 0131 number on your business phone system in Edinburgh to ask about a policy.
The adviser who answers can ask a colleague a quick question in chat, transfer the call to Edinburgh Park or bring in a manager on video, all within the app. Afterwards, AI records a brief summary.
If we become your VoIP provider in Edinburgh, your system is configured and tested before it leaves us, your 0131 numbers are ported on your behalf and you have one support team afterwards.
6 members
AI summaryFor illustration purposes only. Screens are examples and do not show real systems or data.
For illustration purposes only. Screens are examples and do not show real systems or data.
Our Edinburgh customers include investment and insurance firms in the Exchange District, tech companies at Edinburgh Park and Quartermile, and shops and restaurants from Stockbridge to Leith. Each business phone system in Edinburgh is planned around the people using it.
First we ask who answers, where they sit and which software they have open. Picking between phone systems in Edinburgh shouldn’t need a dictionary, and we keep each explanation short.
Offices in Leith, Musselburgh, Dalkeith, Livingston and South Queensferry can run on one business phone system in Edinburgh. A call answered in the Exchange District can be moved to Livingston in seconds.
Scroll down for the features Edinburgh teams ask for most.
An 0131 number tells callers you’re an Edinburgh business. If it can be ported, it transfers to the new platform on a date that suits you.
It can then ring handsets, laptops and mobiles at once, and the people you call still see an Edinburgh number.
VoIP, or Voice over Internet Protocol, moves your calls from a copper line onto the internet.
Your callers won’t notice, and firms from the New Town to Leith now choose VoIP phone systems in Edinburgh for the flexibility. Our VoIP guide explains more.
UCaaS (Unified Communications as a Service) combines phone, video, team chat and a shared directory in one application, and our UCaaS page has the detail.
CCaaS (Contact Centre as a Service) is built for people who deal with customers all day.
Think wallboards, call scoring, queues and skills-based routing, all listed on the UCaaS and CCaaS solutions page.
| Compare | UCaaS | CCaaS |
|---|---|---|
| Suited to | Every employee | Client service and support teams |
| Core purpose | Day-to-day calling and meetings | Handling high enquiry volumes |
| Typical tools | Phone, video, chat and voicemail | Queues, skills routing, call scores |
| Channels | Voice, video and team chat | Voice, email, chat, text and social |
| Reporting | Call history and usage | Live queue and agent reporting |
| Common users | Offices, studios and shops | Client helplines and booking desks |
UCaaS is the starting point for most Edinburgh organisations, covering calls, meetings and chat in one place. If your enquiries increase, contact centre features switch on within the same service.
Need help choosing between UCaaS and CCaaS for your Edinburgh firm? We’ll set out the options.
Call 0131 563 6979or request a quoteAn investment office on Lothian Road, a café in Stockbridge and a software firm at Edinburgh Park rarely want the same set-up, and we pick features to suit. Voicemail by email, texts from the office number and colleague presence can all be switched on.
A recorded greeting lets callers pick the right department straight away.
When everyone’s busy, callers queue in order. You choose the hold message, how long people wait and what happens after hours.
Straightforward rules decide if a call reaches one person, a team or a different office.
Staff moving between client meetings across the city and the Lothians keep the business number on their laptop and phone through the app. Business mobiles can be supplied too.
Recordings help with training, complaints and compliance. Calls are held in warm storage for 30 days by default or up to 180 days on request, and cold storage can keep them for a decade.
Link a supported CRM, and the client’s file opens on screen as the call comes in.
Teams users can make and receive 0131 calls without leaving Microsoft Teams, thanks to direct routing.
For help or changes to your platform, ring our UK-based support team on 0131 563 6979.
ISO 27001, SOC 2 Type II and Cyber Essentials Plus certification cover the infrastructure behind our platform. The NCSC overview and IASME’s guidance explain each scheme.
For illustration purposes only. Screens are examples and do not show real systems or data.
Banks, insurers, universities and visitor attractions in Edinburgh all run busy phone lines. If yours is getting busier, you can add queues and wallboards on the platform you already have.
A wallboard shows supervisors how many callers are queuing, how long the oldest call has waited and the service level so far today, and who is ready to answer.
Our contact centre solutions page runs through the options.
Talk to us about your contact centreFor illustration purposes only. Screens are examples and do not show real systems or data.
Calls, emails, chats and social messages sit in one queue, and agents take them in the order they arrived.
Each enquiry goes to a colleague with the right knowledge, not just the first free line.
Supervisors watch waiting times change in real time, and they can listen or step in when an agent needs support.
Rotas are built from real call patterns, and scoring points to useful coaching.
Reminders and service updates can reach many clients at once, leaving agents to answer calls.
Suggested answers appear on screen during calls, a help for newer staff.
If you need to confirm what was said, recordings can be searched and replayed.
An AI receptionist answers everyday questions and passes callers to the right person, and a short written summary is saved after the call.
Moving phone systems while clients keep calling takes some planning, and the first step is agreeing your user list, your numbers, your internet line and your office hours.
We begin by looking at where calls come in and where they ought to go.
Users, teams and routing are built remotely and tested before anything ships.
Handsets arrive ready and start working as soon as they’re plugged in.
Your numbers move across on the agreed day, and incoming calls keep flowing.
Your team gets a quick tour of the features they’ll need.
As the preparation is done in advance, changeover is quick, and the technical work sits with us.
Keen to see these stages planned for your office? Let’s pick a date.
Call 0131 563 6979or request a quoteEdinburgh is the UK’s second-largest financial centre after London, with banks, insurers and investment managers clustered in the Exchange District and at Edinburgh Park.
The city is also home to four universities, a large NHS and public sector workforce and the Edinburgh Festival Fringe, which fills hotels and venues each August. We fit each phone system to the work it supports.
Investment managers, insurers and accountants can record client calls, keep them for as long as their rules require and route calls securely.
Financial services phone systems →Law firms and property agents in the New Town get direct numbers, client call logs and routing after hours.
Professional services phone systems →Software and fintech firms at Quartermile and Edinburgh Park can call through Teams or a desktop app.
Technology services phone systems →Helplines and client service desks can use queues, skill-based routing and real-time statistics.
Contact centre phone systems →GP surgeries and care homes can hold early callers in a queue, explain when they’re closed and keep a recording of each call.
Healthcare phone systems →Warehouse and production staff around Sighthill and Newbridge stay reachable through hunt groups and the app.
Manufacturing phone systems →Field engineers show the company number when calling clients across Edinburgh, the Lothians and Fife.
Engineering phone systems →Distribution teams near the city bypass and the airport get queues and shift routing.
Logistics phone systems →Galleries, agencies and festival production teams can take calls wherever they’re working.
Media phone systems →Hotels, restaurants and visitor attractions can run booking lines with a clear welcome message.
Hospitality phone systems →Tell us about your practice, fund or shop, and we’ll recommend a setup in Edinburgh.
Call 0131 563 6979or request a quoteMuch of Edinburgh’s economy runs on client calls, from wealth managers on Lothian Road to solicitors in the New Town and insurers at Edinburgh Park.
A business phone system in Edinburgh from Blake Telecom gives those firms reliable recording, secure routing and one directory across all your offices.
Record the teams that need it, keep calls for the period your regulator expects and find any conversation quickly.
Offices in the city centre and at Edinburgh Park can use one directory and pass calls to each other instantly.
Venues and hospitality firms can add extra queue capacity and holding messages for the festival month.
One UK-based team looks after your offices in Edinburgh, Fife and Glasgow alike.
Working elsewhere in Scotland too? Our Glasgow, Dunfermline and Perth pages cover those areas.
Lothian and central Scotland codes
Edinburgh 0131 · Livingston 01506 · Dunfermline 01383 · Glasgow 0141
For illustration purposes only. Screens are examples and do not show real systems or data.
Each Edinburgh quote depends on how many people need a line, the features on your list and your current internet connection. Our pricing page breaks the options down, and we’re happy to explain them.
Porting, installation and aftercare are all done by one team when you choose a business phone system in Edinburgh from us.
We plan the system, test it, port your 0131 numbers and stay with you after go-live.
We’re a small UK-based team: straight answers, and only the features you’ll use.
Our Google rating averages 4.9 out of 5. Some of our customers’ comments are below.
When Edinburgh businesses talk to us about telephone systems in Edinburgh, three reasons for moving to the cloud keep coming up.
Hybrid working. An adviser working from home in Portobello can use the office number, contacts and call history as if they were at their desk.
Business continuity. Should the office lose its connection or power, your phones keep ringing on staff mobiles or at a second site, with no spare system to look after.
Voicemail to email. Voicemails are emailed to you as audio, easy to catch up on between meetings.
For illustration purposes only. Screens are examples and do not show real systems or data.
An adviser in the Exchange District, a colleague visiting a client in Glasgow and someone at home in Portobello can all answer your 0131 number on the app.
Clients see your Edinburgh business number rather than a personal mobile, and calls always look like they come from the firm.
The awards below were given to the cloud platform behind our business phone systems, not to Blake Telecom itself. You can read verified user reviews of that platform on Gartner Peer Insights.
2026
2025
2025
2024
2026
Recognition within Gartner’s independent research into Unified Communications as a Service.
Edinburgh customers can ring 0131 563 6979 and reach the engineers who configured their system.
Our engineers resolve nearly all faults with a business phone system in Edinburgh remotely, and they’ll arrange a visit if one is needed.
Since 2004 we have been moving firms from copper lines to the cloud, and we can provide business broadband or a leased line alongside your phones.
The old phone network closes on 31 January 2027. Ahead of that, work out which systems still depend on a phone line: alarms, lift emergency phones, door entry and payment terminals.
A cloud business phone system in Edinburgh runs over broadband, with call routing, voicemail and the apps working from the moment you switch.
Our team checks your broadband, lists anything still wired to copper and plans a changeover date that suits your staff. Eligible 0131 numbers usually transfer too, and your alarm or payment terminal supplier can confirm their own steps.
Fixed lines with hardware on your premises
✕ Tied to a physical line at one address
✕ Standard call audio only
✕ No mobile or desktop apps
✕ Video calling needs a separate tool
✕ No transcription or AI features
✕ Adding users often means an engineer visit
Ageing hardware and rising maintenance
Hosted over broadband, on any device
✓ Works anywhere with a connection
✓ High-definition audio where the connection allows
✓ iPhone, Android, PC and Mac apps
✓ Video meetings available
✓ AI call transcription available
✓ Users can be added online
No phone hardware to maintain on your premises
Director
Blake Telecom have been paramount to the growth of our business by continuing to offer our business the very highest level of service. The equipment we have been supplied has been extremely flexible allowing us to change needs. Blake Telecom’s knowledge and expertise has been very professional and we look forward to working together on our future projects.
Director
Blake Telecom have been supplying our business communications for well over 10 years. We have found both their systems and support to be fully robust and they have given an excellent service throughout with value for money for their products. Their approach to helping our business has always been excellent from every aspect and I would highly recommend their services.
Director
Blake Telecom have revolutionised the way we operate. They have gone the extra mile in making the setup process painless and it was easy to install. Any questions are dealt with quickly and efficiently, and the staff are a pleasure to deal with. I truly wish we found them years ago. We recommend Blake Telecom to many of our suppliers and even customers whenever we can.
Director
From the Old Town, the New Town and the Exchange District to Leith, Stockbridge, Edinburgh Park and South Gyle, we support businesses right across Edinburgh.
Outside the city we also look after firms in Musselburgh, Dalkeith, Newbridge and South Queensferry, all supported remotely.
Also working in Fife? Our business phone system in Dunfermline page covers West Fife.
Call 0131 563 6979Edinburgh’s historic core, the West End and the financial district.
The port, the waterfront and the streets between Leith and the centre.
Business parks and neighbourhoods towards the airport.
Towns and villages around the airport and the Forth.
These are the questions Edinburgh firms ask us most. For anything else, see our blog or get in touch.
Rather talk to a person? Call 0131 563 6979.
Tell us how your team uses the phone and what you’d like to improve, and we’ll recommend a setup with a straightforward quote.
When you’re ready, we install the system, port your numbers, train your staff and keep supporting you, for one office or several across Edinburgh.
Our UK-based team is available Monday to Friday, 9am to 5.30pm.
Written by Glenda Jackson, Designer at Blake Telecom
Glenda designs and writes Blake Telecom’s guides to business phone systems. She works alongside the engineers who plan, configure and support every system we supply, so the detail on this page is checked by the people who do the work.
Set up your new VoIP phone system, fully working today, including a new number and programming.
Moving to rural office space, without the benefits of reasonable broadband speed, and without telephony services include, Blake Telecom directed us to alternatives and the solution we have is excellent. 4G Wi-Fi VoIP, serving our current needs and situation perfectly. The team were succinct in his explanation of what we could achieve, providing something promptly and getting this set up with minimum fuss and delay.