If your business could do with a business phone system in Swansea that greets callers in Welsh, English or both and never misses a booking, then give us a ring. Decades of experience sit behind our engineers, and they will help the people calling you feel genuinely welcome, croeso and all.
Calls ring through bright and clear and follow the routes you choose. Staff can answer on a desk handset, inside Teams, through the app or on a laptop, in an SA1 office, by Copr Bay or at home in Sketty.
Swansea firms can reach our friendly UK support desk on 01792 008303.
Swansea businesses only switch phone supplier now and again, and with bookings and customers to look after, the move has to be painless. Choose your VoIP provider in Swansea well, and the 01792 numbers carry on exactly as callers around the bay expect.
VoIP moves your calls from the old copper pair onto your internet connection, and some suppliers call it IP telephony or a hosted PBX. People can answer at the office, on site in Llansamlet or at home.
Before you sign anything, check that porting costs nothing, that handsets come pre-programmed, that greetings work in Welsh and English and that the support desk already knows your account. As your VoIP provider in Swansea, Blake Telecom ticks each of those for you.
Team
YouSwansea office · 01792 line
Owain Thomas
Sketty · 01792 ••••20
For illustration purposes only. Screens are examples and do not show real systems or data.
For illustration purposes only. Screens are examples and do not show real systems or data.
We look after digital studios on Kingsway, solicitors in the Uplands, contractors at Swansea Enterprise Park and guest houses along Mumbles Road, and we make sure each business phone system in Swansea works for you.
We start with practical questions: who answers, which office they use, which software they rely on and if your callers expect Welsh. Comparing phone systems in Swansea should be simple, and we keep our advice short and friendly.
Your sites in Neath, Gorseinon and Mumbles can share one business phone system in Swansea, and a call taken in SA1 can be passed to Mumbles in one click.
Swansea teams lean on these features most.
An 01792 number tells customers you belong to Swansea Bay. Once the port is approved, we bring it onto our network on a date your callers will not notice.
Porting your 01792 numbers across is free of charge.
After the move, one call can ring a desk in SA1, a laptop at home in Sketty and a mobile on the Gower together, and your usual number still shows when you ring back.
A surveyor out on the Gower and a bookkeeper at home in Sketty can both take 01792 calls on the app.
Customers you ring see the Swansea business number, never a private mobile.
VoIP (Voice over Internet Protocol) carries your calls over broadband and replaces copper landlines.
Calls are crisp, which is why offices, units and shops around the bay now run on VoIP phone systems in Swansea. The background is in our VoIP guide.
Unified Communications as a Service, UCaaS for short, puts your calls, video meetings, team chat and colleague search in a single app, on the waterfront or at home. The UCaaS page shows how it fits together.
Picture a guest in Llanelli calling your business phone system in Swansea about a cottage booking.
Without leaving the app, your front desk can message the cleaning crew, pass the guest to a duty manager or open a video call, and an AI summary logs your team’s actions afterwards.
CCaaS, our contact centre service, is made for holiday letting teams, student housing desks and sales lines that ring all day.
You get queues, routing by language or skill, wallboards and call scoring, and you can compare each tool in our UCaaS and CCaaS solutions guide.
6 members
AI summaryFor illustration purposes only. Screens are examples and do not show real systems or data.
| Compare | UCaaS | CCaaS |
|---|---|---|
| Suited to | Staff across the business | Customer-facing teams |
| Core purpose | Daily calls and teamwork | Busy inbound lines |
| Typical tools | Calls, video, chat and voicemail | Queues, language routing and scoring |
| Channels | Calls, meetings and messages | Voice, email, chat, SMS and social |
| Reporting | Call logs and usage reports | Wallboards and agent status |
| Common users | Offices, units and shops | Letting teams, housing desks and sales lines |
Most Swansea firms start with UCaaS, and your business phone system in Swansea can add contact centre features later under the same agreement.
Not sure if your Swansea firm needs UCaaS or CCaaS? Ring the team and we will talk you through both.
Call 01792 008303or request a quoteA surf school in Langland, a dental practice in Sketty and a fabricator in Llansamlet need very different setups from a business phone system in Swansea, and we only switch on the tools you will use.
Your callers can hear a friendly greeting in Welsh and English, then choose bookings, service or accounts.
When the lines are busy, callers queue fairly, and you choose the hold tune, the longest wait and the closed message.
Your routing rules steer each caller to the right desk, department or branch, using your opening hours and today’s rota.
Reps out in Carmarthenshire pick up your business line on a smartphone, and we also provide business mobiles for them.
Swansea firms record calls to train staff, check quality and settle complaints. Staff can replay recorded calls instantly for 30 days, extendable to 180, and a cold archive then holds each file for ten years.
With a supported CRM linked, the Swansea customer’s record opens as the phone rings.
Offices that run on Microsoft Teams can bring their 01792 numbers right inside it using direct routing.
Ring 01792 008303 and you will get a friendly UK engineer who knows your setup.
The platform runs on infrastructure certified to ISO 27001, SOC 2 Type II and Cyber Essentials Plus, and both the NCSC overview and IASME’s guidance explain what those schemes cover.
For illustration purposes only. Screens are examples and do not show real systems or data.
Public bodies, housing associations and holiday companies around Swansea Bay run large phone teams. Once your call volumes grow that large, queues and wallboards can be added to your current account.
A wallboard shows the queue size, the longest wait, the day’s answer rate and which agents are ready. See the contact centre solutions page for more.
Talk to us about your contact centreFor illustration purposes only. Screens are examples and do not show real systems or data.
Your agents handle phone, email, web chat and social messages in a single view.
Each caller reaches an agent who speaks their language and knows the subject.
Supervisors can follow live waiting times and listen to a call, prompt the agent privately or join in.
Your shift plans match real call volumes, and call scores show where coaching helps.
Send booking reminders and weather updates to your customers in one go while your agents keep talking.
Helpful prompts appear on screen and guide new agents through unusual calls.
Your managers can find an old call by its date or caller and play it back.
An AI receptionist deals with routine Swansea calls, puts callers through and writes a brief summary.
Your callers notice nothing while we prepare your new system, and we start by gathering your staff list, 01792 numbers, broadband and opening hours.
We talk through the phones you have now, your call flow and who should pick up.
Our engineers build each user, group and route and test them before your handsets ship.
Your handsets arrive programmed and ring as soon as they are plugged in.
Your 01792 numbers switch over on the date you pick, and your callers reach you as normal.
Your staff get a short, friendly walk-through of the tools in their daily routine.
Nearly all the setup is done before the boxes arrive, the switch is quick, and our engineers look after the settings.
Fancy a greeting in Welsh and English? Ask us how easy it is to set up.
Call 01792 008303or request a quoteSwansea grew on copper smelting and the docks, and today it is Wales’s second city. Its economy now mixes digital and tech firms, two university campuses, public services, tourism around the bay and advanced manufacturing nearby.
Visitors come for Swansea Bay, Mumbles, the Gower and events listed by Visit Swansea Bay. We set up your system around the way your firm looks after its customers.
Swansea accountants, brokers and financial advisers get secure call paths and recordings that support FCA record keeping.
Financial services phone systems →Swansea solicitors and letting agents get a direct line per adviser, client call records and evening diverts to mobiles.
Professional services phone systems →Tech teams at SA1 and on Kingsway call clients from Microsoft Teams or our softphone, at the office or at home.
Technology services phone systems →Swansea letting teams and housing desks get queues, language routing and live wallboards.
Contact centre phone systems →Swansea GPs, dental practices and care homes can absorb the early morning peak, play reopening times to evening callers and store recordings.
Healthcare phone systems →Manufacturing teams in Llansamlet and Fforestfach pick up via ring groups or the Blake Telecom app.
Manufacturing phone systems →Service engineers covering West Wales call customers from the firm’s 01792 number.
Engineering phone systems →Hauliers near the M4 and Fabian Way get call routing that follows the shift pattern.
Logistics phone systems →Crews at the Grand Theatre and Swansea Arena can answer calls from the stage door, the box office or home.
Media phone systems →Mumbles restaurants and cafés can give table bookings a separate line.
Hospitality phone systems →Waterfront office, unit or shop? Let us know and we will design a bilingual setup for your Swansea premises.
Call 01792 008303or request a quoteSwansea digital, tourism and service firms serve customers across Wales and beyond, and their staff move between offices, units, holiday sites and home.
We join up those teams with one number and a shared directory, and a caller can be put through to a desk in SA1, a unit at Swansea Enterprise Park or a home office in Mumbles.
Sites in SA1, Llansamlet and Gorseinon share extensions and move calls with a click.
Field staff answer the 01792 line on their phones, and the office can see when they are busy on site.
Booking, service and billing calls go straight to the right desk.
One friendly UK support team supports your Swansea sites and any branches outside Wales.
Also trading in Bristol or across Wales? See our Bristol and Wales pages.
West Wales dialling codes
Swansea, Mumbles and Gorseinon 01792 · Neath and Port Talbot 01639 · Llanelli 01554
For illustration purposes only. Screens are examples and do not show real systems or data.
Plans start from £8.99 a month per user, you can begin with a single user, and moving your existing Swansea numbers across is free.
Your price depends on the size of your team, the features you choose and your connection. Our pricing page gives sample figures, and we are always happy to explain them by phone.
One friendly team moves your numbers, fits your business phone system in Swansea and looks after it afterwards.
We plan your system, test it, port the 01792 numbers and check in once you are live.
As a small UK firm, we give straightforward advice, and your staff are only shown the features they will use.
Our Google rating is 4.9, and a few customer comments are further down.
Firms comparing telephone systems in Swansea usually point to three reasons.
Hybrid working. A reservations manager at home in Pontarddulais takes the hotel’s main number on a laptop, with shared contacts and call history to hand.
Business continuity. A storm that cuts your office connection does not stop your calls. They carry on through mobiles or another branch, and there is no standby equipment to maintain.
Voicemail to email. A missed call reaches your inbox as an attachment you can play between appointments.
For illustration purposes only. Screens are examples and do not show real systems or data.
Behind each Blake Telecom system is a cloud platform with a strong record of independent recognition, and you can find its awards below. You can also read verified user reviews of the platform on Gartner Peer Insights.
Customer Service Team of the Year
Won at the 24th American Business Awards in April 2026, alongside a second Gold for Achievement in Management, two Silver and one Bronze.
Product UX
Awarded in April 2026 for the platform’s mobile workspace, which brings calls, video, SMS and messaging apps into one screen.
Contact Centre as a Service
Named a Leader and Fast Mover in the 2025 GigaOm Radar for CCaaS, which compares contact centre platforms on features and pace of development.
Need us? Call 01792 008303 and reach the people who installed your Swansea phones.
We sort out most issues remotely, and an engineer will come to your premises when a site visit is needed.
We have been supporting Welsh firms since 2004, and to keep your calls clear, we can add business broadband and leased lines to your sites.
Analogue lines across Britain stop working on 31 January 2027. In Swansea, plenty of offices, units and shops still have alarms, lift lines, door entry panels or card terminals on copper, and it is worth noting each one now.
With a hosted business phone system in Swansea, routing, voicemail and mobile apps are live on launch day.
We test your connection, note any copper-based equipment and time the move for a quiet part of the week. Eligible 01792 numbers usually transfer as well, and the firms behind your alarms and card terminals will know what their equipment requires.
Fixed lines with hardware on your premises
✕ Tied to a physical line at one address
✕ Standard call audio only
✕ No mobile or desktop apps
✕ Video calling needs a separate tool
✕ No transcription or AI features
✕ Adding users often means an engineer visit
Ageing hardware and rising maintenance
Hosted over broadband, on any device
✓ Works anywhere with a connection
✓ High-definition audio where the connection allows
✓ iPhone, Android, PC and Mac apps
✓ Video meetings available
✓ AI call transcription available
✓ Users can be added online
No phone hardware to maintain on your premises
Managing Director
Blake Telecom have been paramount to the growth of our business by continuing to offer our business the very highest level of service. The equipment we have been supplied has been extremely flexible allowing us to change needs. Blake Telecom’s knowledge and expertise has been very professional and we look forward to working together on our future projects.
Operations Director
Blake Telecom have been supplying our business communications for well over 10 years. We have found both their systems and support to be fully robust and they have given an excellent service throughout with value for money for their products. Their approach to helping our business has always been excellent from every aspect and I would highly recommend their services.
Managing Director
Blake Telecom have revolutionised the way we operate. They have gone the extra mile in making the setup process painless and it was easy to install. Any questions are dealt with quickly and efficiently, and the staff are a pleasure to deal with. I truly wish we found them years ago. We recommend Blake Telecom to many of our suppliers and even customers whenever we can.
Director
We look after Swansea firms from the city centre, SA1 and the Maritime Quarter to Llansamlet, Morriston, Fforestfach and Mumbles.
Firms in Neath, Port Talbot and Llanelli get the same friendly remote support.
Based further east? Our business phone system in Bristol page covers that city.
Call 01792 008303Swansea’s core, the docks and the western suburbs.
West along the bay.
Gorseinon, Morriston and Llansamlet.
East along the M4.
These are the questions Swansea businesses bring to us most. See our blog for more, or message us via the contact page.
Rather talk? Call 01792 008303.
Tell us how calls run in your business and what slows you down, and we will send one plan at a clear, fixed price.
With your go-ahead, we fit the handsets, bring your 01792 numbers over and train your team, then support your sites across Wales.
Our UK-based team is available Monday to Friday, 9am to 5.30pm.
Written by Glenda Jackson, Designer at Blake Telecom
Glenda designs and writes Blake Telecom’s guides to business phone systems. She works alongside the engineers who plan, configure and support every system we supply, so the detail on this page is checked by the people who do the work.
Set up your new VoIP phone system, fully working today, including a new number and programming.
Moving to rural office space, without the benefits of reasonable broadband speed, and without telephony services include, Blake Telecom directed us to alternatives and the solution we have is excellent. 4G Wi-Fi VoIP, serving our current needs and situation perfectly. The team were succinct in his explanation of what we could achieve, providing something promptly and getting this set up with minimum fuss and delay.