If your firm would like a business phone system in Edinburgh that clients can always get through on and that moves with your team, then drop us a line or give us a ring. Our experts have decades of experience, and your clients will be greeted professionally and put through without delay.
Calls come through clear and calm and go precisely where you want them. Your people can answer on a desk handset, inside Microsoft Teams, on our app or at a laptop, in the Exchange District, at Edinburgh Park or at home in Portobello.
Talk to our friendly UK-based team on 0131 563 6979.
Edinburgh firms change phone supplier only now and then, and clients should never notice the move. A careful VoIP provider in Edinburgh keeps your 0131 numbers intact and lets your team carry on with client work.
VoIP moves your calls from the old copper line onto the internet, and it is often described as the cloud or a hosted PBX. Your staff can pick up in the office, at home or between meetings.
Ask about free porting, phones that turn up configured, call recording that meets your compliance needs and who answers the support line. Blake Telecom covers all four as your VoIP provider in Edinburgh, with the engineers who built your setup on the end of the phone.
Team
YouEdinburgh office · 0131 line
Euan Laing
Morningside · 0131 ••• ••95
For illustration purposes only. Screens are examples and do not show real systems or data.
For illustration purposes only. Screens are examples and do not show real systems or data.
We look after investment and insurance firms in the Exchange District, tech companies at Edinburgh Park and Quartermile, and shops and restaurants from Stockbridge to Leith, and we plan each business phone system in Edinburgh around the people using it.
We start by asking who answers, where they sit and which software they have open. Picking between phone systems in Edinburgh should never need a dictionary, and we keep each explanation short and friendly.
Offices in Leith, Musselburgh, Dalkeith, Livingston and South Queensferry can all share one business phone system in Edinburgh. A client who rings the Exchange District can be put through to Livingston in seconds.
Scroll down for the features Edinburgh teams ask for most.
An 0131 number tells callers you are an Edinburgh firm. Once the port is approved, it moves to your new platform on a date that suits you.
Porting your 0131 numbers across is free of charge.
From then on, it can ring handsets, laptops and mobiles at once, and the people you call still see an Edinburgh number.
An adviser in the Exchange District, a colleague with a client in Glasgow and someone at home in Portobello can all pick up 0131 calls through the app.
Your clients see your Edinburgh business number rather than a personal mobile, and your calls always come from the firm.
VoIP, Voice over Internet Protocol in full, shifts your calls from a copper line to the internet.
Clients notice no difference, and firms from the New Town to Leith now pick VoIP phone systems in Edinburgh for the freedom it gives them. Find out more in our VoIP guide.
UCaaS (Unified Communications as a Service) brings your phone, video, team chat and shared directory together in one app, and our UCaaS page has the detail.
Suppose a client rings the 0131 number on your business phone system in Edinburgh to ask about a policy.
The adviser who answers can ask a colleague a quick question over chat, pass the call to Edinburgh Park or bring in a manager on video, all within the app, and AI records a brief summary afterwards.
CCaaS, or Contact Centre as a Service, is designed for people who look after customers all day long.
Think wallboards, call scoring, queues and skills-based routing, all listed on the UCaaS and CCaaS solutions page.
6 members
AI summaryFor illustration purposes only. Screens are examples and do not show real systems or data.
| Compare | UCaaS | CCaaS |
|---|---|---|
| Suited to | All staff | Client service and support teams |
| Core purpose | Day-to-day calling and meetings | Handling high enquiry volumes |
| Typical tools | Phone, video, chat and voicemail | Queues, skills routing, call scores |
| Channels | Voice, video and team chat | Voice, email, chat, text and social |
| Reporting | Call history and usage | Live queue and agent reporting |
| Common users | Offices, studios and shops | Client helplines and booking desks |
Most Edinburgh organisations start with UCaaS, which covers calls, meetings and chat in one place. As your enquiries grow, we can switch on contact centre features within the same service.
Wondering if your Edinburgh firm needs UCaaS, CCaaS or both? Ring us and we will set out the options.
Call 0131 563 6979or request a quoteAn investment office on Lothian Road, a café in Stockbridge and a software firm at Edinburgh Park rarely want the same set-up, and we pick the features to suit you. Voicemail to email, texts from the office number and presence can all be switched on.
A friendly recorded greeting lets callers pick the right department immediately.
When everyone is tied up, callers hold in turn, and you choose the message they hear, how long they wait and what happens after hours.
Simple rules decide if a call reaches one person, a team or a different office.
Staff moving between client meetings across the city and the Lothians keep the business number on their laptop and phone through the app. Business mobiles can be supplied too.
Recordings help with training, complaints and compliance. Calls are held in warm storage for 30 days by default or up to 180 days on request, and cold storage can keep them for a decade.
Link a supported CRM, and the client’s file appears on screen as the call comes in.
Firms that run on Microsoft Teams can keep doing so, as direct routing brings 0131 calls inside it.
For help or changes to your platform, give our friendly UK-based support team a ring on 0131 563 6979.
ISO 27001, SOC 2 Type II and Cyber Essentials Plus certification cover the infrastructure behind our platform. The NCSC overview and IASME’s guidance explain each scheme.
For illustration purposes only. Screens are examples and do not show real systems or data.
Banks, insurers, universities and visitor attractions in Edinburgh all run busy phone lines. If yours is getting busier, we can add queues and wallboards on the platform you already have.
A wallboard shows your supervisors how many callers are waiting, how long the oldest call has waited, the service level so far today and who is ready to answer.
Our contact centre solutions page runs through the options.
Talk to us about your contact centreFor illustration purposes only. Screens are examples and do not show real systems or data.
Calls, emails, chats and social messages all sit in one queue, and your agents take them in the order they arrived.
Each enquiry goes to a colleague with the right knowledge, not just the first free line.
Supervisors can watch waiting times change in real time, and listen in or step in when an agent needs support.
Rotas are built around your real call patterns, and call scoring points to useful coaching.
Send reminders and service updates to lots of clients at once, leaving your agents free to answer calls.
Helpful suggested answers appear on screen during calls, which really helps newer staff.
If you need to confirm what was said, you can search for and play back your recordings.
An AI receptionist answers everyday questions and puts callers through to the right person, and a short written summary is saved after the call.
Changing your business phone system in Edinburgh while clients keep calling takes a bit of planning, and we begin by agreeing with you the users, the numbers being moved, your internet connection and your office hours.
We begin by looking at where your calls come in and where they ought to go.
We build your users, teams and routing remotely and test everything before it leaves us.
Your handsets arrive configured and come to life once plugged in.
Your numbers move across on the agreed day, and your incoming calls keep flowing.
Your team gets a quick, friendly tour of the features they will need.
With the preparation done in advance, the switchover is quick, and our engineers manage the technical work.
Would you like these stages planned for your office? Let’s pick a date together.
Call 0131 563 6979or request a quoteEdinburgh is the UK’s second-largest financial centre after London, with banks, insurers and investment managers clustered in the Exchange District and at Edinburgh Park.
The city is also home to four universities, a large NHS and public sector workforce and the Edinburgh Festival Fringe, which fills hotels and venues each August. We fit your phone system to the work it supports.
Investment managers, insurers and accountants can record client calls, keep them for as long as their rules require and route calls securely.
Financial services phone systems →Law firms and property agents in the New Town get direct numbers, client call logs and routing after hours.
Professional services phone systems →Software and fintech firms at Quartermile and Edinburgh Park can call through Teams or a desktop app.
Technology services phone systems →Helplines and client service desks can use queues, skill-based routing and real-time statistics.
Contact centre phone systems →GP surgeries and care homes can hold early callers in a queue, explain when they’re closed and keep a recording of each call.
Healthcare phone systems →Warehouse and production staff around Sighthill and Newbridge stay reachable through hunt groups and the app.
Manufacturing phone systems →Field engineers show the company number when calling clients across Edinburgh, the Lothians and Fife.
Engineering phone systems →Distribution teams near the city bypass and the airport get queues and shift routing.
Logistics phone systems →Galleries, agencies and festival production teams can take calls wherever they’re working.
Media phone systems →Hotels, restaurants and visitor attractions can run booking lines with a clear welcome message.
Hospitality phone systems →Tell us about your practice, fund or shop, and we will recommend a setup in Edinburgh for you.
Call 0131 563 6979or request a quoteMuch of Edinburgh’s economy runs on client calls, from wealth managers on Lothian Road to solicitors in the New Town and insurers at Edinburgh Park.
Your business phone system in Edinburgh from Blake Telecom gives you reliable recording, secure routing and one directory across all your offices.
Record the teams that need it, keep calls for the period your regulator expects and find any conversation quickly.
Offices in the city centre and at Edinburgh Park can use one directory and pass calls to each other instantly.
Venues and hospitality firms can add extra queue capacity and holding messages for the festival month.
One friendly UK-based team looks after your offices in Edinburgh, Fife and Glasgow alike.
Working in other Scottish cities? Our Glasgow, Dunfermline and Perth pages explain what we do there.
Lothian and central Scotland codes
Edinburgh 0131 · Livingston 01506 · Dunfermline 01383 · Glasgow 0141
For illustration purposes only. Screens are examples and do not show real systems or data.
Plans start from £8.99 a month per user, you can begin with a single user, and moving your existing Edinburgh numbers across is free.
Each Edinburgh quote comes down to your headcount, the features on your list and your internet connection. Our pricing page breaks the options down, and you can ring us for a walk-through.
When you choose a business phone system in Edinburgh from us, one friendly team takes care of moving your numbers, installation and aftercare.
We plan and test your setup, transfer your 0131 numbers and stay with you after go-live.
We are a small UK-based team who give straight answers and only suggest the features you will use.
Our Google score stands at 4.9, and a selection of client comments follows below.
When Edinburgh businesses talk to us about telephone systems in Edinburgh, three reasons for moving to the cloud come up time and again.
Hybrid working. An adviser working from home in Portobello can use the office number, contacts and call history just as if they were at their desk.
Business continuity. If the office loses its connection or power, your phones keep ringing on staff mobiles or at a second site, with no spare system to look after.
Voicemail to email. Your voicemails are emailed to you as audio files, easy to catch up on between meetings.
For illustration purposes only. Screens are examples and do not show real systems or data.
From the Exchange District to Leith and Edinburgh Park, Edinburgh firms can check the recognition behind the system we install. Corporate Vision named Blake Telecom Most Trusted Business Communications Specialist 2026, UK, and the platform took Gold twice this year.
Customer Service Team of the Year
Won at the 24th American Business Awards in April 2026, alongside a second Gold for Achievement in Management, two Silver and one Bronze.
Product UX
Awarded in April 2026 for the platform’s mobile workspace, which brings calls, video and team chat into one screen.
Contact Centre as a Service
Named a Leader and Fast Mover in the 2025 GigaOm Radar for CCaaS, which compares contact centre platforms on features and pace of development.
These awards belong to the platform we supply, and you can read verified user reviews of it on Gartner Peer Insights.
If something needs attention, ring 0131 563 6979 and you will reach the engineers who configured your Edinburgh system.
Our engineers sort out nearly all faults remotely, and they will arrange a visit if one is needed.
Since 2004, we have been helping firms move from copper lines to the cloud, and we can provide business broadband or a leased line alongside your phones.
The old phone network closes on 31 January 2027. Ahead of that, work out which systems still depend on a phone line: alarms, lift emergency phones, door entry and payment terminals.
A cloud business phone system in Edinburgh runs over broadband, with call routing, voicemail and the apps working from the moment you switch.
We check your broadband, list anything still wired to copper and plan a changeover date that suits your staff. Eligible 0131 numbers usually come across too, and your alarm or payment terminal supplier can confirm their own steps.
Fixed lines with hardware on your premises
✕ Tied to a physical line at one address
✕ Standard call audio only
✕ No mobile or desktop apps
✕ Video calling needs a separate tool
✕ No transcription or AI features
✕ Adding users often means an engineer visit
Ageing hardware and rising maintenance
Hosted over broadband, on any device
✓ Works anywhere with a connection
✓ High-definition audio where the connection allows
✓ iPhone, Android, PC and Mac apps
✓ Video meetings available
✓ AI call transcription available
✓ Users can be added online
No phone hardware to maintain on your premises
Blake Telecom have been supplying our business communications for well over 10 years. We have found both their systems and support to be fully robust, and they have given an excellent service throughout, with value for money for their products. Their approach to helping our business has always been excellent from every aspect and I would highly recommend their services.
Blake Telecom have been paramount to the growth of our business by continuing to offer our business the very highest level of service. The equipment we have been supplied has been extremely flexible, allowing us to adapt as our needs change. Blake Telecom’s knowledge and expertise have been very professional, and we look forward to working together on our future projects.
Blake Telecom have revolutionised the way we operate. They have gone the extra mile in making the setup process painless, and it was easy to install. Any questions are dealt with quickly and efficiently, and the staff are a pleasure to deal with. I truly wish we had found them years ago. We recommend Blake Telecom to many of our suppliers and even customers whenever we can.
When we moved to rural office space, without the benefit of reasonable broadband speed or any telephony services in place, Blake Telecom directed us to alternatives, and the solution we have is excellent. 4G Wi-Fi VoIP serves our current needs and situation perfectly. The team were succinct in their explanation of what we could achieve, providing something promptly and getting this set up with minimum fuss and delay.
We look after businesses right across Edinburgh, from the Old Town, the New Town and the Exchange District to Leith, Stockbridge, Edinburgh Park and South Gyle.
Further out, we also look after firms in Musselburgh, Dalkeith, Newbridge and South Queensferry, all supported remotely.
Also working in Fife? Our business phone system in Dunfermline page covers West Fife.
Call 0131 563 6979Edinburgh’s historic core, the West End and the financial district.
The port, the waterfront and the streets between Leith and the centre.
Business parks and neighbourhoods towards the airport.
Towns and villages around the airport and the Forth.
Edinburgh’s data, software and financial firms often sign data processing agreements with clients, and those agreements ask where every supplier stores and handles information. Your phone platform is one of those suppliers.
Where Processing Happens. Calls, recordings and voicemails for Edinburgh firms are stored in UK data centres, and video meetings are protected by end-to-end encryption.
Evidence for Your Agreements. Supplier schedules can reference ISO 27001 and ISO 27017 certification, the platform’s SOC 2 attestation and Cyber Essentials, alongside processing under UK GDPR.
Payment Card Scope. Using PCI DSS compliant capture keeps card data away from your own staff, which narrows what your own audits need to cover.
Defined Retention. Because VoIP call recording keeps calls for a fixed 30 days, 180 days or ten years, you can state retention clearly in contracts.
Here is what Edinburgh firms most want to know. For anything else, see our blog or get in touch.
Rather talk to a person? The Edinburgh team are on 0131 563 6979.
Tell us how your team uses the phone and what you would like to improve, and we will recommend a setup with a straightforward quote.
When you are ready, we install your system, move your numbers, train your staff and keep supporting you, for one office or several across Edinburgh.
Our UK-based team is available Monday to Friday, 9am to 5.30pm.
Reviewed by Aaron Barrowman, Engineer at Blake Telecom
Aaron is one of the engineers who plan, configure and support the business phone systems we supply. He checks the technical detail on this page against the way our systems are set up for customers.
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