Give your Belfast business one professional phone system for calls, mobiles, home workers and every site. Blake Telecom provides hosted VoIP, UCaaS and contact centre tools, set up around the way your team works.
Keep your 028 number where porting is available, and connect your team across Belfast and Northern Ireland. Features include call routing, call recording, CRM integration, Microsoft Teams Calling and AI-generated call summaries.
Call us on 028 9693 6777.
A cloud phone system, or VoIP, runs your calls over your broadband instead of through a box in the comms cupboard. Calls ring on a desk phone, laptop or mobile, so customers reach you wherever you are working. You may also hear it called a hosted PBX, and the nibusinessinfo.co.uk guide to business phone systems is a good impartial starting point.
As a VoIP provider for Belfast firms, we set up and test your system before it arrives, move your 028 numbers across and look after you from one UK support team once you are live.
We work with everyone from a two-person practice near Donegall Square to firms with several sites across the region. Each business phone system in Belfast we set up is built around your team, not squeezed into a fixed bundle.
We start with who answers first, where your staff spend the day and which tools sit beside the phones. Choosing between phone systems in Belfast can feel like a maze of jargon, so we explain every option in plain English.
See the key features below.
Moving to a cloud phone system does not mean changing the number your customers know. Where porting is available, your Belfast 028 number moves to your new business phone system.
You can then answer calls on desk phones, computers and mobiles, and customers still see the same Belfast number they have always called.
VoIP phone systems in Belfast send your calls over the internet instead of a copper line. VoIP stands for Voice over Internet Protocol. For staff and callers, answering the phone feels just the same. Our guide to what VoIP means has more detail.
UCaaS means Unified Communications as a Service. It puts calls, video meetings, chat and your team directory in one app. Staff log in once, so there is no juggling between tools. Our UCaaS page explains each part.
CCaaS means Contact Centre as a Service. It is built for teams whose main job is talking to customers.
It adds call queues, routing to the right person, live screens showing who is waiting, and call scoring. See our UCaaS and CCaaS solutions page for the full range.
| Compare | UCaaS | CCaaS |
|---|---|---|
| Suited to | Whole teams needing everyday calling, meetings and chat | Teams handling large volumes of customer enquiries |
| Core purpose | Keeping colleagues and clients connected | Managing, routing and measuring customer contact |
| Typical tools | Calling, video, messaging and voicemail to email | Queues, skills routing, wallboards and quality scoring |
| Channels | Voice, video and chat | Voice, email, web chat, SMS and social messaging |
| Reporting | Call activity and usage | Live queue views and agent performance |
| Common users | Offices, clinics, trades and professional firms | Support desks, booking lines and sales teams |
A business phone system in Belfast does not have to start big. Most offices start with UCaaS for everyday calls, meetings and chat.
When enquiries grow, you can add contact centre tools such as queues and reports. It all runs on the same system, so nothing needs replacing.
No two teams use their business phone system in Belfast the same way, so we choose features to match how you really work. Options also include voicemail to email, business text messaging and presence, so you can see who is free.
A friendly recorded greeting sends callers to sales, accounts or support. Nobody in your Belfast office has to answer every call.
When lines are busy, callers wait in a queue and are answered in order. You set the rules to suit how your team works each day.
Callers reach the right person, team or site based on the time of day and who is free.
The app puts your business number on any laptop or mobile, so you miss fewer enquiries. Business mobiles work alongside desk phones.
Recordings help with coaching and compliance. They are kept in warm storage for 30 days, extendable to 180 days, with cold storage for up to 10 years.
Depending on the CRM you use, a customer’s record can appear as their call arrives. Staff spend less time hunting for details.
Already using Microsoft Teams? Direct routing brings Teams Calling onto your 028 number, so colleagues make and take calls without leaving the app.
Call our UK-based team on 028 9693 6777. They watch the platform, answer your calls and make changes when you ask.
Our platform runs on infrastructure certified to ISO 27001, SOC 2 Type II and Cyber Essentials Plus. Read the NCSC overview or IASME’s certification guide to learn more.
For illustration purposes only. Screens are examples and do not show real systems or data.
Belfast has plenty of customer service and support teams, from city centre offices to business parks near the airport. Your business phone system in Belfast can grow into a full contact centre with the tools below. Explore our contact centre solutions for the full range.
Talk to us about your contact centreFor illustration purposes only. Screens are examples and do not show real systems or data.
Customers can reach you by phone, email, chat or social media. Every message joins the same list for your agents to work through.
Callers go to the agent best suited to their enquiry, not just the next person free.
Team leaders see queue length, who is free and how long people have waited. They can listen in or join a call when needed.
Forecasts based on past call volumes help you staff each shift. Call scores point coaching at real examples.
Send appointment reminders and service updates in bulk, so agents can focus on incoming calls.
Prompts appear on screen during a call, helping newer staff find the right answer quickly.
Recordings stay searchable, so you can find and play back a disputed call when you need it.
A virtual agent can answer common questions and route callers. AI-generated call summaries save your team typing up notes.
Moving to a new business phone system does not need to be complicated. Before anything goes live, we plan around your users, numbers, connection and the way you work.
We talk through your current phone system, users, numbers, call flows and the features your Belfast business needs.
We set up your system around your users, departments and call routing.
If you need desk phones, we prepare and set them up first, so your team can start with little disruption.
We transfer your eligible business numbers as part of the move, so customers keep reaching you.
We show your team how the system works, so everyone can use it with confidence from day one.
From planning to training, the move is built around your business. We handle the technical setup and keep your team informed at every step.
Services drive the Belfast economy. Law and accountancy firms cluster around Chichester Street and the courts. A cyber security sector has also grown out of university research at Catalyst in the Titanic Quarter.
Away from the offices, Belfast Harbour, the city’s two airports and the estates at Duncrue and Mallusk keep manufacturing, engineering and logistics moving. Each sector handles calls differently, so we shape every system around the work, not one fixed package.
Call recording, long-term retention and secure routing for advisers, brokers and fintech teams.
Financial services phone systems →Direct dials, client call history and after-hours routing for solicitors, accountants and consultants.
Professional services phone systems →App-based calling and Microsoft Teams integration for fast-growing teams at Catalyst and across the city.
Technology services phone systems →Queues, skills-based routing and live reporting for the customer service and shared service centres based across the city.
Contact centre phone systems →Busy morning call queues, out-of-hours messages and recording for GP practices, dentists and private clinics.
Healthcare phone systems →Ring groups for the office and mobile apps for the factory floor at sites from Mallusk to Duncrue.
Manufacturing phone systems →One business number on every engineer’s mobile, whether they are on site in Antrim, Down or across the border.
Engineering phone systems →Call queues and routing for depots and dispatch teams working around Belfast Harbour and the M1 and M2.
Logistics phone systems →Flexible calling for agencies and production crews, from the Cathedral Quarter to the studios at Titanic Quarter.
Media phone systems →Auto attendants and booking lines for hotels, restaurants and venues kept busy by visitors and conference trade.
Hospitality phone systems →Plenty of Belfast firms sell to customers in Dublin, Dundalk and Drogheda as well as Newry and Lisburn. InterTradeIreland exists to help them trade across the border.
We supply business phone systems in the Republic of Ireland too. A single business phone system in Belfast can serve customers and colleagues on both sides of the border.
Add a Republic of Ireland number for any area, from Dublin 01 to Cork 021. Southern customers ring a local number that reaches the same team.
Staff in Belfast and the Republic share one directory, one set of call queues and one call history. Passing a call to Dublin is simple.
Northern Ireland and the Republic keep different bank holidays, from the Twelfth to St Brigid’s Day. Each number can follow its own calendar and greetings.
Instead of a separate provider on each side of the border, you deal with one UK-based team. We set up, support and change your whole system.
From the Republic, callers dial 048 and the eight-digit local number, so our Belfast line becomes 048 9693 6777. Ask about adding an Irish number when you request your quote.
Ask about an Irish numberRepublic of Ireland local numbers
Dublin 01 · Cork 021 · Galway 091 · Limerick 061
For illustration purposes only. Screens are examples and do not show real systems or data.
Costs depend on how many users you have, the features you choose and your connection, so we quote for what you need. Our pricing page sets out the options, and we are happy to help with any questions.
From moving your numbers to setting up your business phone system in Belfast and supporting it afterwards, we keep the whole move simple.
We plan, set up and test your system, move your 028 numbers and keep supporting you once you are up and running.
You deal with a small UK-based team who explain each option clearly and only recommend what you will use.
Our customers rate us 4.9 out of 5 on Google, and you can read their own words further down this page.
More Belfast firms are moving their telephone systems to the cloud, and it helps in three practical ways.
Hybrid working. Your number, directory and call history follow each person to the office, home or a site visit in County Down, on a desk phone, mobile or the app.
Business continuity. If a power cut or broken line hits the office, staff carry on from anywhere and calls can divert to mobiles or a backup number. That is a simple disaster recovery plan with no second system to run.
The copper switch-off. The old landline network closes on 31 January 2027, and the section below explains what the PSTN switch-off means for you.
The awards below were given to the cloud platform behind our business phone systems, not to Blake Telecom itself. You can read verified user reviews of that platform on Gartner Peer Insights.
2026
2025
2025
2024
2026
Recognition within Gartner’s independent research into Unified Communications as a Service.
Belfast businesses can call us on our local 028 9693 6777 number. You speak to the same team that configures your system remotely and stays on hand after go live.
Most issues are fixed remotely. If a visit is really needed, we can arrange for someone to come to your Belfast premises.
We have been moving UK businesses from copper lines to cloud phone systems since 2004. We can also add business broadband or leased lines to keep your calls clear.
Openreach plans to retire the PSTN, the UK’s old landline network, on 31 January 2027. If your Belfast business still uses analogue or ISDN lines, check your numbers, call flows and connection before then, not just your handsets.
A cloud business phone system replaces those lines. Calls travel over your internet connection, with call routing, mobile working, voicemail, call recording and business continuity options.
Blake Telecom can review your current phones, check your connection and plan the move around your users and call flows. Eligible Belfast 028 numbers normally move across with you.
Fixed lines with hardware on your premises
✕ Tied to a physical line at one address
✕ Standard call audio only
✕ No mobile or desktop apps
✕ Video calling needs a separate tool
✕ No transcription or AI features
✕ Adding users often means an engineer visit
Ageing hardware and rising maintenance
Hosted over broadband, on any device
✓ Works anywhere with a connection
✓ High-definition audio where the connection allows
✓ iPhone, Android, PC and Mac apps
✓ Video meetings available
✓ AI call transcription available
✓ Users can be added online
No phone hardware to maintain on your premises
Manager, The Inn Castledawson
Blake Telecom have been paramount to the growth of our business by continuing to offer our business the very highest level of service. The equipment we have been supplied has been extremely flexible allowing us to change needs. Blake Telecom's knowledge and expertise has been very professional and we look forward to working together on our future projects.
Director
Blake Telecom have been supplying our business communications for well over 10 years. We have found both their systems and support to be fully robust and they have given an excellent service throughout with value for money for their products. Their approach to helping our business has always been excellent from every aspect and I would highly recommend their services.
Director
Blake Telecom have revolutionised the way we operate. They have gone the extra mile in making the setup process painless and it was easy to install. Any questions are dealt with quickly and efficiently, and the staff are a pleasure to deal with. I truly wish we found them years ago. We recommend Blake Telecom to many of our suppliers and even customers whenever we can.
Director
When new owners took over The Inn Castledawson in County Londonderry, the hotel’s phone system was outdated and hard to manage. Guests, suppliers and staff all depended on it, and it was holding the business back.
We replaced the old system with a cloud phone system and 16 handsets for the hotel team. Everything was set up and tested before it arrived, and the new system went live in 2021.
Staff now have a system that is easy to use and flexible enough to change with the hotel. Our technical team has stayed involved since go live, helping the hotel adapt how it handles calls as the business has grown.
“The system has been wonderful for our business.”C. Devlin, Manager, The Inn Castledawson
We support businesses right across the city, from offices around Donegall Square and the Cathedral Quarter to Titanic Quarter, Sydenham Business Park, the Gasworks and Boucher Road.
Beyond the city we cover Lisburn, Newtownabbey, Carrickfergus, Holywood, Bangor, Newtownards, Dundonald and Antrim. Every system is configured and managed remotely, so we can support you wherever you are based.
Based around Craigavon? Our business phone system in Craigavon page covers that area.
Call 028 9693 6777The commercial heart of the city, from law and accountancy firms near the courts on Chichester Street to technology teams at Catalyst, shipping and logistics around the harbour, and trade counters along Boucher Road.
Holywood, Bangor, Newtownards and Comber, where many firms pair a small office with a lot of home working and need calls to follow staff wherever they are.
Lisburn, Hillsborough, Dromore and Ballynahinch, with offices, industrial units and home based businesses along the M1 and A1 routes south of the city.
Mallusk, Glengormley, Carrickfergus, Larne and the area around Belfast International Airport, home to many of the region’s manufacturers and distribution depots.
Ballymena and the surrounding towns, supported with the same hosted system, apps and UK-based team as our Belfast customers.
Downpatrick, Banbridge, Newcastle and Newry, where businesses often trade across the border and benefit from adding a Republic of Ireland number to their system.
These are common questions from Belfast businesses. If yours is not here, our blog may help, or you can contact us directly.
If you would rather talk it through, call our team on 028 9693 6777.
Tell us how your team handles calls today, where your people work and what you want to change. We will recommend a practical setup with a tailored quote.
If you go ahead, we handle setup, number porting, training and support. Whether you are replacing an old system, leaving analogue lines behind or adding an Irish number, one UK-based team looks after it.
Our team is available Monday to Friday, 9am to 5.30pm.
Written by Glenda Jackson, Designer at Blake Telecom
Glenda designs and writes Blake Telecom’s guides to business phone systems. She works alongside the engineers who plan, configure and support every system we supply, so the detail on this page is checked by the people who do the work.
Set up your new VoIP phone system, fully working today, including a new number and programming.
When we took over the hotel, our communications were outdated and hard to manage. Blake Telecom brought us up to date with a system that is easy to use and really flexible. Since it was installed, their technical team have been wonderful, helping us change the way we operate as we’ve grown. The system has been wonderful for our business and we would certainly recommend Blake Telecom to any size of business.