If your team is looking for a business phone system in Belfast that is more reliable and easier to live with, then give our team a call. With decades of experience behind us, we make sure your customers get a warm, smooth welcome from the moment you answer.
Voices come through clear as a bell, and each call goes exactly where you have asked it to. Your team can answer at their desk, in Microsoft Teams, through our app or at a laptop, in the Titanic Quarter, at home in Holywood or on the road to Dublin.
Call us on 028 9693 6777.
Changing phone provider is not something Belfast businesses do often, and nobody wants it to cause disruption. A good VoIP provider in Belfast keeps the switch simple: you keep your 028 numbers and your team keeps working.
VoIP carries your calls over broadband rather than a traditional phone line, and some suppliers sell it as a hosted PBX. Your staff can pick up on a handset, a laptop or their mobile.
The things to look for are free number porting, phones that arrive set up and ready, and a UK support team who know your system inside out. As your VoIP provider in Belfast, Blake Telecom gives you all of that.
Team
YouBelfast office · 028 line
Ciaran Doyle
Lisburn · 028 •••• ••36
For illustration purposes only. Screens are examples and do not show real systems or data.
For illustration purposes only. Screens are examples and do not show real systems or data.
We work with everyone from a two-person practice near Donegall Square to firms with several sites across the region. Each system we set up is built around your team, never squeezed into a fixed bundle.
We start by finding out who answers first, where your staff spend the day and which tools they use alongside the phones. Choosing between phone systems in Belfast can feel like a maze of jargon, and we are happy to explain the options in plain English.
With one cloud system, your offices in the city, Lisburn, Newtownabbey, Holywood, Carrickfergus and Bangor can all share one directory. A call to the city centre can be picked up in Lisburn or passed straight to a colleague in Bangor.
See the key features below.
Moving to a cloud phone system does not mean changing the number your customers know. Where porting is available, we move your Belfast 028 number onto your new system for you.
Porting your 028 numbers across is free of charge.
From then on you can answer calls on desk phones, computers and mobiles, and your customers still see the same Belfast number they have always called.
At an office near Donegall Square, on a site visit in Lisburn or in a home office in Holywood, your team can answer the same 028 number on the app, a laptop or a desk phone.
Customers see your Belfast business number when you ring them, not a personal mobile, and nobody has to carry a second phone around.
VoIP, short for Voice over Internet Protocol, simply means your calls travel over the internet and not along a copper line.
Your staff and callers will not notice any difference on the line, which is one reason so many local firms have already moved to VoIP phone systems in Belfast. Our guide to what VoIP means has more detail.
With Unified Communications as a Service, or UCaaS, calls, video meetings, chat and the team directory share one app, and staff sign in once instead of switching between different tools. Each part is explained on our UCaaS page.
CCaaS is Contact Centre as a Service, built for teams who spend their working day talking to customers.
It adds call queues, routing to the right person, live screens showing who is waiting, and call scoring. Take a look at our UCaaS and CCaaS solutions page show the full range.
6 members
AI summaryFor illustration purposes only. Screens are examples and do not show real systems or data.
| Compare | UCaaS | CCaaS |
|---|---|---|
| Suited to | Whole teams needing everyday calling, meetings and chat | Teams handling large volumes of customer enquiries |
| Core purpose | Keeping colleagues and clients connected | Managing, routing and measuring customer contact |
| Typical tools | Calling, video, messaging and voicemail to email | Queues, skills routing, wallboards and quality scoring |
| Channels | Voice, video and chat | Voice, email, web chat, SMS and social messaging |
| Reporting | Call activity and usage | Live queue views and agent performance |
| Common users | Offices, clinics, trades and professional firms | Support desks, booking lines and sales teams |
Your new phones do not have to start big. Most offices begin with UCaaS for everyday calls, meetings and chat.
When enquiries pick up, we can turn on contact centre features such as queues and reporting. It all sits on the same platform, and there is nothing to rip out.
Not sure where to start? Give our team a call and we will happily compare the options with you.
Call 028 9693 6777or request a quoteNo two Belfast teams use their phones in quite the same way, and we choose the features to match how you really work. You can also add voicemail to email, business text messaging and presence, which shows you at a glance who is free.
A friendly recorded greeting sends callers to sales, accounts or support, and nobody in your Belfast office has to answer all the calls.
If the lines are busy, callers queue and are answered in turn, and you decide how the queue works from one day to the next.
Callers are put through to the right person, team or site, depending on the hour and who is available.
The app puts your business number on any laptop or mobile, which means fewer missed enquiries. Business mobiles work happily alongside desk phones.
Recording calls helps with coaching and compliance. Recordings stay in warm storage for 30 days, or up to 180 days if you need longer, and cold storage can hold them for a decade.
Depending on the CRM you use, a customer’s record can appear as their call arrives, and your staff spend less time hunting for details.
Using Microsoft Teams already? Direct routing puts your 028 number inside Teams, and colleagues make and take calls without switching apps.
Ring our UK-based team on 028 9693 6777. They keep the platform running smoothly, answer your questions and make changes as soon as you ask.
The platform runs on infrastructure carrying SOC 2 Type II, Cyber Essentials Plus and ISO 27001 certification. Have a look at the NCSC overview or IASME’s certification guide to learn more.
For illustration purposes only. Screens are examples and do not show real systems or data.
Belfast has plenty of customer service and support teams, from city centre offices to business parks near the airport. Your system can grow into a full contact centre with the tools below, including a live wallboard.
From that screen, supervisors see how many people are holding, the longest wait, the service level and which agents are ready. Our contact centre solutions show the full range.
Talk to us about your contact centreFor illustration purposes only. Screens are examples and do not show real systems or data.
Customers can reach you by phone, email, chat or social media, and each message joins the same list for your agents to work through.
Each caller is matched with the agent who knows their subject, not simply the next person who is free.
Team leaders can see the queue length, who is free and how long people have waited, and they can listen in or join a call when needed.
Forecasts based on past call volumes help you staff each shift, and call scores point your coaching at real examples.
Appointment reminders and service updates can go out in a single batch, leaving your agents free to take incoming calls.
Helpful prompts appear on screen during a call, which helps newer staff find the right answer quickly.
Your recordings stay searchable, and if a call is ever disputed, you can find it and play it back in moments.
A virtual agent can answer common questions and put callers through, and AI call summaries save your team typing up notes.
Moving to a new business phone system in Belfast does not need to be complicated. Before anything goes live, we plan around your users, numbers, connection and the way you work.
We talk through your current phone system, users, numbers, call flows and the features your Belfast business needs.
We set up your system around your users, departments and call routing, and test it thoroughly.
If you need desk phones, we prepare and set them up first, and your team can get started with very little disruption.
We transfer your eligible business numbers as part of the move, and your customers keep reaching you.
We show your team how the system works, and everyone feels confident using it from day one.
From planning to training, the move is built around your business. We take care of the technical setup and keep your team in the loop at each step.
Would you like this plan mapped around your own offices? Just ask.
Call 028 9693 6777or request a quoteServices drive the Belfast economy. Law and accountancy firms cluster around Chichester Street and the courts, and a thriving cyber security sector has grown out of university research at Catalyst in the Titanic Quarter.
Away from the offices, Belfast Harbour, the city’s two airports and the estates at Duncrue and Mallusk keep manufacturing, engineering and logistics moving. Each one uses the phones in its own way, and we shape your system around your work rather than a fixed package.
Call recording, long-term retention and secure routing for advisers, brokers and fintech teams.
Financial services phone systems →Direct dials, client call history and after-hours routing for solicitors, accountants and consultants.
Professional services phone systems →App-based calling and Microsoft Teams integration for fast-growing teams at Catalyst and across the city.
Technology services phone systems →Queues, skills-based routing and live reporting for the customer service and shared service centres based across the city.
Contact centre phone systems →Busy morning call queues, out-of-hours messages and recording for GP practices, dentists and private clinics.
Healthcare phone systems →Factory teams from Mallusk to Duncrue stay connected through office ring groups and the mobile app.
Manufacturing phone systems →One business number on each engineer’s mobile, on site in Antrim, in Down or across the border.
Engineering phone systems →Call queues and routing for depots and dispatch teams working around Belfast Harbour and the M1 and M2.
Logistics phone systems →Flexible calling for agencies and production crews, from the Cathedral Quarter to the studios at Titanic Quarter.
Media phone systems →Auto attendants and booking lines for hotels, restaurants and venues kept busy by visitors and conference trade.
Hospitality phone systems →Tell us about your sector and we will suggest a setup to suit it.
Call 028 9693 6777or request a quotePlenty of Belfast firms sell to customers in Dublin, Dundalk and Drogheda as well as Newry and Lisburn. InterTradeIreland offers practical support for trading across the border.
We supply business phone systems in the Republic of Ireland too, and a single business phone system in Belfast can serve your customers and colleagues on both sides of the border.
Add a Republic of Ireland number for any area, from Dublin 01 to Cork 021. Your southern customers ring a local number that reaches the same team.
Your staff in Belfast and the Republic share one directory, one set of call queues and one call history, and passing a call to Dublin is simple.
Northern Ireland and the Republic keep different bank holidays, from the Twelfth to St Brigid’s Day, and each number can follow its own calendar and greetings.
Rather than a separate provider on each side of the border, you deal with one friendly UK-based team who set up, support and change your whole system.
From the Republic, callers dial 048 and the eight-digit local number. Our Belfast line then becomes 048 9693 6777. Ask about adding an Irish number when you request your quote.
Ask about an Irish numberRepublic of Ireland local numbers
Dublin 01 · Cork 021 · Galway 091 · Limerick 061
For illustration purposes only. Screens are examples and do not show real systems or data.
Plans start from £8.99 a month per user, you can begin with a single user, and moving your existing Belfast numbers across is free.
The cost of a business phone system in Belfast comes down to your headcount, the features you pick and the connection you already have. Typical options are on our pricing page, and we will always give you a straight answer.
From moving your numbers to setting up your new system and looking after it afterwards, we keep the whole move simple for you.
We plan, set up and test everything, move your 028 numbers and carry on supporting you once you are up and running.
You deal with a small UK-based team who explain each option clearly and only recommend what you will actually use.
We hold a 4.9 rating on Google, and our customers say it in their own words further down this page.
More and more Belfast firms are moving their telephone systems to the cloud, and it helps in three practical ways.
Hybrid working. Your number, directory and call history follow each person to the office, home or a site visit in County Down, on a desk phone, a mobile or the app.
Business continuity. If a power cut or broken line hits the office, your staff can carry on from anywhere and calls can divert to mobiles or a backup number. It is a simple disaster recovery plan with no second system to run.
Voicemail to email. A missed call becomes a message in your inbox, ready to play on a laptop or phone between meetings.
For illustration purposes only. Screens are examples and do not show real systems or data.
Belfast firms from Donegall Square to Titanic Quarter can check the awards held by the cloud platform behind our service. Corporate Vision also recognised Blake Telecom as Most Trusted Business Communications Specialist 2026, UK.
Customer Service Team of the Year
Won at the 24th American Business Awards in April 2026, alongside a second Gold for Achievement in Management, two Silver and one Bronze.
Product UX
Awarded in April 2026 for the platform’s mobile workspace, which brings calls, video and team chat into one screen.
Contact Centre as a Service
Named a Leader and Fast Mover in the 2025 GigaOm Radar for CCaaS, which compares contact centre platforms on features and pace of development.
These awards belong to the platform we supply, and you can read verified user reviews of it on Gartner Peer Insights.
When you need us, Belfast businesses can ring 028 9693 6777 and speak to the same team that set up their system and stays on hand after go live.
We fix most issues remotely, and if a visit is really needed, we will arrange for someone to come out to your Belfast premises.
We have been helping UK businesses move from copper lines to cloud phone systems since 2004, and we can also add business broadband or leased lines to keep your calls crystal clear.
Openreach plans to retire the PSTN, the UK’s old landline network, on 31 January 2027. If your Belfast business still uses analogue or ISDN lines, check your numbers, call flows and connection before then, not just your handsets.
A cloud business phone system takes over from those lines. Your calls travel over your internet connection, with call routing, mobile working, voicemail, call recording and business continuity options ready to use.
We can review your current phones, check your connection and plan the move around your users and call flows. Eligible Belfast 028 numbers normally come across with you.
Fixed lines with hardware on your premises
✕ Tied to a physical line at one address
✕ Standard call audio only
✕ No mobile or desktop apps
✕ Video calling needs a separate tool
✕ No transcription or AI features
✕ Adding users often means an engineer visit
Ageing hardware and rising maintenance
Hosted over broadband, on any device
✓ Works anywhere with a connection
✓ High-definition audio where the connection allows
✓ iPhone, Android, PC and Mac apps
✓ Video meetings available
✓ AI call transcription available
✓ Users can be added online
No phone hardware to maintain on your premises
Blake Telecom have been supplying our business communications for well over 10 years. We have found both their systems and support to be fully robust, and they have given an excellent service throughout, with value for money for their products. Their approach to helping our business has always been excellent from every aspect and I would highly recommend their services.
Blake Telecom have been paramount to the growth of our business by continuing to offer our business the very highest level of service. The equipment we have been supplied has been extremely flexible, allowing us to adapt as our needs change. Blake Telecom’s knowledge and expertise have been very professional, and we look forward to working together on our future projects.
Blake Telecom have revolutionised the way we operate. They have gone the extra mile in making the setup process painless, and it was easy to install. Any questions are dealt with quickly and efficiently, and the staff are a pleasure to deal with. I truly wish we had found them years ago. We recommend Blake Telecom to many of our suppliers and even customers whenever we can.
When we moved to rural office space, without the benefit of reasonable broadband speed or any telephony services in place, Blake Telecom directed us to alternatives, and the solution we have is excellent. 4G Wi-Fi VoIP serves our current needs and situation perfectly. The team were succinct in their explanation of what we could achieve, providing something promptly and getting this set up with minimum fuss and delay.
When new owners took over The Inn Castledawson in County Londonderry, the hotel’s phone system was outdated and hard to manage. Guests, suppliers and staff all depended on it, and it was holding the business back.
We replaced the old system with a cloud phone system and 16 handsets for the hotel team. Everything was set up and tested before it arrived, and the new system went live in 2021.
Staff now have a simple, flexible phone system that can change with the hotel. Our technical team has stayed involved since go live, helping the hotel adapt how it handles calls as the business has grown.
“The system has been wonderful for our business.”C. Devlin, Manager, The Inn Castledawson
We look after businesses right across the city, from offices around Donegall Square and the Cathedral Quarter to Titanic Quarter, Sydenham Business Park, the Gasworks and Boucher Road.
Further out, we cover Lisburn, Newtownabbey, Carrickfergus, Holywood, Bangor, Newtownards, Dundonald and Antrim. Because we set up and manage systems remotely, we can look after you wherever you are based.
Based around Craigavon? Our business phone system in Craigavon page covers that area.
Call 028 9693 6777The commercial heart of the city, from law and accountancy firms near the courts on Chichester Street to technology teams at Catalyst, shipping and logistics around the harbour, and trade counters along Boucher Road.
Holywood, Bangor, Newtownards and Comber, where many firms pair a small office with a lot of home working and need calls to follow staff wherever they are.
Lisburn, Hillsborough, Dromore and Ballynahinch, with offices, industrial units and home based businesses along the M1 and A1 routes south of the city.
Mallusk, Glengormley, Carrickfergus, Larne and the area around Belfast International Airport, home to many of the region’s manufacturers and distribution depots.
Ballymena and the surrounding towns, supported with the same hosted system, apps and UK-based team as our Belfast customers.
Downpatrick, Banbridge, Newcastle and Newry, where businesses often trade across the border and benefit from adding a Republic of Ireland number to their system.
Ageing phone boxes on the office wall are a common target for toll fraud, where criminals break in overnight and run up thousands of pounds in international calls. Moving your Belfast business to the cloud takes that box, and that risk, out of the building.
No On-Site Equipment to Target. There is no on-site exchange left to attack, and your Belfast call records are kept in UK data centres instead. Video meetings are encrypted end to end.
Run by Security Specialists. The platform is run to ISO 27001 and ISO 27017, independently examined under SOC 2 and holds Cyber Essentials, with personal data looked after under UK GDPR.
Card Fraud Kept Off the Phone. Customers paying over the phone type their card into PCI DSS compliant capture, which leaves nothing for a fraudster to overhear.
Spotting Unusual Calls. Recordings made with VoIP call recording help you check anything that looks wrong. Keep them for 30 days as standard, extend to 180 days, or archive them for ten years.
These are the questions Belfast businesses raise with us most. If yours is not here, our blog may help, or you can contact us directly.
Rather talk it over? The Belfast team is on 028 9693 6777.
Let us know how calls are handled in your team now, where your people work and what you want to change, and we will suggest a practical setup with a quote to match.
Once you say go, we look after setup, number porting, training and support. One friendly UK-based team handles everything, from replacing an old system or leaving analogue lines behind to adding an Irish number.
Our team is available Monday to Friday, 9am to 5.30pm.
Reviewed by Aaron Barrowman, Engineer at Blake Telecom
Aaron is one of the engineers who plan, configure and support the business phone systems we supply. He checks the technical detail on this page against the way our systems are set up for customers.
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