What Does a Business Phone System in Portsmouth Cost?
In Portsmouth, the price follows headcount, add-ons and the type of internet line. Our pricing page shows typical costs, and we can explain them on a call.
Business Phone System in Portsmouth, Havant and Gosport
A naval supplier in Hilsea, a ferry booking office at the International Port and a design agency in Southsea can all ring through one cloud business phone system in Portsmouth. Each desk phone, laptop and mobile picks up the same 023 number.
Most 023 numbers port without fuss, and staff in Gosport, Cosham and Havant join one company directory. On Portsea Island, firms often start with queueing and recording, and connect Microsoft Teams a month or so later.
Portsmouth firms can call our UK help desk on 023 9200 7175.
Choosing a VoIP Provider in Portsmouth
VoIP moves Portsmouth calls onto the broadband you have, and the copper line is retired. Local IT firms may refer to it as IP calling or hosted PBX.
Portsmouth staff pick up through a handset, a computer or the Blake Telecom app, and the app runs team chat and video too.
Picture a customer in Gosport calling your business phone system in Portsmouth about a late order.
Inside the same app, reception can ping stores, hand the caller to sales or move to video. Afterwards an AI summary records what the Portsmouth team committed to.
As your VoIP provider in Portsmouth, Blake Telecom looks after each stage, from the opening survey to support after launch. Handsets are set up and tested before they cross onto Portsea Island, your 023 numbers are ported, and our UK team stays on call.
Team app
Search people, chats and calls
Conversations
AllUnreadMentionsGroups
Pinned
AR
Amy R.Driver booked for the ferry port
DP
Dev P.Ferry desk is covered
#
All conversations
Sales teamLucy: Revised crossing list attached
1CW
Cara W.At Lakeside until 5pm
W
Ferry deskBooking calls go to Lucy today
23
023 main lineVoicemail, 0:42
DP
Dev P.
Morning all. Sunday’s booking calls went to the duty mobiles in Havant, as planned.
Morning all. Sunday’s booking calls went to the duty mobiles in Havant, as planned.
New messages
BT
Ben T.
A customer in Gosport wants to change Friday’s crossing. Can someone call back?
A customer in Gosport wants to change Friday’s crossing. Can someone call back?
CW
Cara W.
Revised crossing list attached.
Revised crossing list attached.
Crossing_list_Portsmouth.pdf220 KB
AR
You
Reply to Ben T.
Sales team
6 members
AI summary- A Gosport customer wants to change Friday’s crossing.
- Lucy shared the revised crossing list.
- Amy is calling the customer back now.
For illustration purposes only. Screens are examples and do not show real systems or data.
Portsmouth and South East Hampshire Live
12Calls live on 023 numbers
GGosportConnected
HHavantConnected
WWaterloovilleConnected
FFarehamConnected
HHayling IslandConnected
For illustration purposes only. Screens are examples and do not show real systems or data.
Supporting Businesses Across Portsmouth
In Portsmouth we work with marine engineers at Port Solent, accountants at Lakeside North Harbour, letting agents in Southsea and shopfitters in Hilsea. Each business phone system in Portsmouth has to suit a very different day.
We start with a few questions: who picks up, which Portsmouth site they use and which software is already running. Choosing between phone systems in Portsmouth should not be hard work, and we keep our advice short.
Branches in Waterlooville, Gosport and Havant can share one business phone system in Portsmouth. A call answered in Southsea can go to Havant in one click.
Portsmouth firms use these features most.
YOUR EXISTING PORTSMOUTH NUMBER
023 9XXX XXXX
↓
Cloud VoIP Phone System
Keep Your Portsmouth 023 Number When You Move to VoIP
An 023 9 number shows callers you are a Portsmouth business. Once porting is approved, we move it to our network on a day your Portsmouth customers will not notice.
After the switch, a single call can ring a desk at Lakeside, a laptop in Drayton and a mobile on the quayside together. People still see the number they know when you call them back.
✓ Keep your Portsmouth 023 number
✓ Link quayside, office and home staff
✓ Take calls on a PC or phone
✓ Agree when your number transfers
VoIP, UCaaS and CCaaS Explained
VoIP (Voice over Internet Protocol) carries Portsmouth calls as data over broadband and replaces traditional phone lines.
Calls are clear. VoIP phone systems in Portsmouth now serve offices, workshops and shops, and our VoIP guide explains the basics.
For Portsmouth staff, Unified Communications as a Service (UCaaS) means calling, video meetings, instant messaging and the firm’s phone book share one app. Find out more on the UCaaS page.
Portsmouth booking teams, help desks and sales floors that ring nonstop usually need CCaaS, the contact centre layer of the platform.
Island customer teams use CCaaS for holding queues, routing by knowledge, big-screen statistics and graded calls. Portsmouth businesses can compare them on the UCaaS and CCaaS solutions rundown we publish.
| Compare | UCaaS | CCaaS |
|---|---|---|
| Suited to | Staff across the business | Teams dealing with customers |
| Core purpose | Everyday calls and teamwork | Heavy inbound call volumes |
| Typical tools | Voice, video, messaging and voicemail | Queues, skills routing and scoring |
| Channels | Calls, meetings and messaging | Voice, email, live chat, SMS and social |
| Reporting | Call history and usage statistics | Live wallboards and agent status |
| Common users | Offices, workshops and shops | Ferry desks, service centres and sales lines |
Portsmouth firms normally start on UCaaS. When summer ferry traffic builds, your business phone system in Portsmouth can add contact centre tools on the same contract.
Can’t decide between UCaaS and CCaaS for your Portsmouth firm? We will compare them for you.
Call 023 9200 7175or request a quoteFeatures of Your Business Phone System in Portsmouth
A guest house in Southsea, a physiotherapy clinic in Cosham and a boat repairer at Port Solent each use a business phone system in Portsmouth differently. We turn on only the features each one needs.
Auto Attendant
Portsmouth callers are greeted by name of the firm and press a key for bookings, service or accounts.
Call Queues
At busy times, Portsmouth callers stay in a queue with music or updates. You decide the maximum wait and what callers hear after hours.
Call Routing
Routing rules send each Portsmouth call to a colleague, a team or another branch based on opening hours and who is logged on.
Mobile and Desktop Calling
Field staff visiting customers on the Isle of Wight can take the Portsmouth line on their mobiles. We supply business mobiles too.
Call Recording
Portsmouth businesses use call recordings to train staff, check service quality and resolve complaints. Portsmouth recordings remain playable on warm storage for 30 days as a rule, or 180 when asked, before cold archiving for ten years.
CRM Integration
With a supported CRM connected, the Portsmouth caller’s account appears while the phone rings.
Microsoft Teams Integration
Direct routing lets Portsmouth offices on Microsoft Teams make and answer 023 calls inside it.
Support From People Who Know Your Setup
Need support? Ring 023 9200 7175 for a UK engineer.
Security and Compliance
The platform runs on infrastructure certified to ISO 27001, SOC 2 Type II and Cyber Essentials Plus, and both the NCSC overview and IASME’s guidance explain what those schemes cover.
For illustration purposes only. Screens are examples and do not show real systems or data.
Contact Centre Tools for Portsmouth Service Teams
Ferry companies, insurers and public services in Portsmouth handle large volumes of calls. Once your Portsmouth phones reach that pace, queues and wallboards bolt onto the account you have.
Portsmouth team leaders see waiting callers, the longest hold, today’s answer rate and free agents on one wallboard. The contact centre solutions page explains more.
Talk to us about your contact centreContact centre wallboardPortsmouth ferry desk
Live09:41:00Callers waiting4Queue: Support
Longest wait0:42Target under 1:00
Answered today318+ live
Service level93%In 30 seconds
Agents
Available5On a call7Wrap-up2On break1
Calls per hour
For illustration purposes only. Screens are examples and do not show real systems or data.
All Channels in a Single Queue
Portsmouth agents reply to calls, emails, chat and social media without leaving one window.
Skills-Based Routing
Each Portsmouth caller reaches an agent who knows their subject.
Live Wallboards
Portsmouth team leaders follow queue times as they happen and can monitor, prompt an agent or take the call over.
Forecasting, Rotas and Call Scoring
Portsmouth staffing follows actual call levels, and quality scores flag who needs coaching.
Bulk Reminders and Updates
Sailing changes and service notices reach Portsmouth customers in a single send, freeing agents for live calls.
On-Screen Agent Prompts
Screen prompts help new Portsmouth agents through unusual calls.
Searchable Call Recordings
Portsmouth managers can look up a past call by day or caller and hear it again.
AI Receptionist and Call Summaries
An AI receptionist handles straightforward Portsmouth calls, connects people to staff and logs a brief summary.
How Your Business Phone System in Portsmouth Is Set Up
Your callers see no change while the Portsmouth system is built. First we gather names, extensions, the 023 numbers, your broadband and your opening times.
1
Talk It Through
We map your present phones, the route calls take and which Portsmouth staff should pick up.
2
Build and Test Remotely
Our engineers create and test each Portsmouth user, hunt group and route before any handset is posted.
3
Handsets Arrive Ready
Portsmouth handsets arrive ready and ring as soon as they connect.
4
Port Your Numbers
Your 023 numbers transfer on the chosen day, and Portsmouth callers get through as usual.
5
Train Your Team
Portsmouth staff get a quick walk-through of the features they rely on.
We finish most of the job before your kit arrives. The Portsmouth switchover is quick, and Blake Telecom handles the technical part.
Built Around Portsmouth Industries
Portsmouth is Britain’s only island city and has been home to the Royal Navy for centuries. Today it combines defence and marine engineering with a busy ferry port, a university and a growing digital sector.
Visitors come for the Historic Dockyard, the Spinnaker Tower and events listed by Visit Portsmouth. Each Portsmouth system we build follows how that firm handles its own callers.
Financial Services
Accountants, insurance brokers and advisers in Portsmouth get secure routing, plus recordings that help them meet FCA rules.
Financial services phone systems →Professional Services
Solicitors and letting agents in Portsmouth get direct numbers, client call history and evening forwarding.
Professional services phone systems →Technology
Digital studios in Southsea can reach clients through Teams or the Blake Telecom PC software from the studio or home.
Technology services phone systems →Contact Centres and Shared Services
Portsmouth ferry desks and service centres get queues, skills routing and live wallboards.
Contact centre phone systems →Healthcare
Doctors, dentists and care homes across Portsmouth can cope with Monday mornings, play opening times to evening callers and keep call recordings.
Healthcare phone systems →Manufacturing
Engineering teams at Hilsea and Farlington take calls in hunt groups or on smartphones.
Manufacturing phone systems →Engineering
Marine engineers working around the harbour call customers from the company’s 023 number.
Engineering phone systems →Logistics
Freight firms near the M27 and the ferry port get routing timed to each shift.
Logistics phone systems →Creative and Media
Staff at the Guildhall and the King’s Theatre can take Portsmouth calls on stage, in the office or at home.
Media phone systems →Hospitality
Bars and restaurants at Gunwharf Quays can give diners a separate bookings number.
Hospitality phone systems →
A Business Phone System in Portsmouth for Marine, Defence and Digital Firms
Portsmouth marine, defence and digital firms work with customers across the UK and Europe. Their staff move between the dockyard, offices, workshops and home.
Blake Telecom links those Portsmouth teams with a shared number and a shared staff list. Callers can reach a desk at Lakeside, a workshop in Hilsea or a home office in Southsea.
Quayside, Office and Workshop Connected
Sites at Lakeside, Hilsea and Port Solent share extensions and move calls across in one click.
Calls That Follow Your Engineers
Engineers take 023 calls through the app, and the Lakeside office can tell when they are aboard a vessel.
Routing for Bookings and Service
Booking, service and billing enquiries reach the right Portsmouth desk at the first attempt.
One Team for All Your Sites
One UK support team covers your Portsmouth sites and any branches further afield.
Also working in Southampton or London? See our Southampton and London pages.
Portsmouth area dialling codes
Portsmouth, Havant, Gosport and Waterlooville 023 9 · Southampton 023 8 · Fareham 01329
For illustration purposes only. Screens are examples and do not show real systems or data.
Why Portsmouth Businesses Choose Blake Telecom
One Blake Telecom crew handles porting, fitting and aftercare for your business phone system in Portsmouth.
023Your number, kept
Handled From Start to Finish
We plan and test your Portsmouth system, port the 023 numbers and check in once you are live.
UKBased team you can call
Straight Advice From People
We are a small UK business that gives clear answers, and Portsmouth staff only get what they need.
4.9Out of 5 on Google
Rated 4.9 by Customers
Our Google reviews, shown further down, average 4.9 stars.
Why Portsmouth Firms Are Moving Their Calls to the Cloud
Portsmouth firms give three reasons when they compare telephone systems in Portsmouth.
Hybrid working. Working from Waterlooville, a bookings coordinator answers the Portsmouth line with the staff list and recent calls in front of them.
Business continuity. A line fault at a Portsmouth office need not stop the phones. Calls jump to mobiles or the Cosham branch, and no backup hardware is needed.
Voicemail to email. Portsmouth voicemails arrive in email as recordings to hear between meetings.
For illustration purposes only. Screens are examples and do not show real systems or data.
Your 023 Number, Wherever You Work
A fitter at the dockyard and a bookkeeper in Havant can each pick up the 023 line through our app.
Outgoing calls show your Portsmouth business number, not a personal mobile.
Independent Recognition for Our Platform
The awards below were given to the cloud platform behind our business phone systems, not to Blake Telecom itself. You can read verified user reviews of that platform on Gartner Peer Insights.
Stevie Awards – Achievement in Management, Telecommunications 2026
2026
Gartner Magic Quadrant
2025
Frost and Sullivan – Contact Centre as a Service Leader, Q2 2025
2025
TrustRadius Multiple Awards
2024
Stevie Awards – Gold Winner 2026
2026
Recognition within Gartner’s independent research into Unified Communications as a Service.
Reliable Support for Your Business Phone System in Portsmouth
Portsmouth customers can call 023 9200 7175 and speak to engineers who know their setup.
We clear most faults remotely and can send someone to your Portsmouth premises if a visit helps.
Blake Telecom has supported Hampshire firms since 2004. For crisp calls, Portsmouth offices can order business broadband or leased lines on one Blake Telecom account.
Preparing Your Portsmouth Business for the PSTN Switch Off
Openreach will close the old analogue phone network on 31 January 2027. Offices, workshops and shops in Portsmouth may still wire alarms, lift lines, intercoms and card readers to copper. Make a note of each one.
A hosted business phone system in Portsmouth has call routing, voicemail and staff apps working from the first morning.
We check the Portsmouth line, list kit that still relies on copper and pick a calm spell for the change. Eligible 023 numbers normally port. Your alarm and card reader firms will know what their devices require.
Legacy
ISDN and analogue lines
Fixed lines with hardware on your premises
✕ Tied to a physical line at one address
✕ Standard call audio only
✕ No mobile or desktop apps
✕ Video calling needs a separate tool
✕ No transcription or AI features
✕ Adding users often means an engineer visit
Ageing hardware and rising maintenance
VS
Future ready
Cloud VoIP
Hosted over broadband, on any device
✓ Works anywhere with a connection
✓ High-definition audio where the connection allows
✓ iPhone, Android, PC and Mac apps
✓ Video meetings available
✓ AI call transcription available
✓ Users can be added online
No phone hardware to maintain on your premises
What Our Clients Say
★★★★★ 4.9 out of 5, based on Google reviews
G. Blenkinsop
Director
Blake Telecom have been paramount to the growth of our business by continuing to offer our business the very highest level of service. The equipment we have been supplied has been extremely flexible allowing us to change needs. Blake Telecom’s knowledge and expertise has been very professional and we look forward to working together on our future projects.
S. Ferry
Director
Blake Telecom have been supplying our business communications for well over 10 years. We have found both their systems and support to be fully robust and they have given an excellent service throughout with value for money for their products. Their approach to helping our business has always been excellent from every aspect and I would highly recommend their services.
TD Jagger
Director
Blake Telecom have revolutionised the way we operate. They have gone the extra mile in making the setup process painless and it was easy to install. Any questions are dealt with quickly and efficiently, and the staff are a pleasure to deal with. I truly wish we found them years ago. We recommend Blake Telecom to many of our suppliers and even customers whenever we can.
W. McKiernan
Director
Coverage for Your Business Phone System in Portsmouth
We support Portsmouth firms from Old Portsmouth and Gunwharf Quays to Southsea, Hilsea, Cosham and Lakeside North Harbour.
Our remote team also covers Hayling Island, Horndean and Fareham.
Based along the coast? Our business phone system in Southampton page covers that city.
Call 023 9200 7175Portsmouth and Surrounding Postcode Districts
+Portsmouth CityPO1 to PO6
Portsea Island and the north of the city.
- PO1 City centre, Old Portsmouth and Gunwharf Quays
- PO2 North End and Stamshaw
- PO3 Copnor, Baffins and Hilsea
- PO4 Southsea east and Eastney
- PO5 Southsea
- PO6 Cosham, Drayton and Port Solent
+Waterlooville and HorndeanPO7 and PO8
North of the city.
- PO7 Waterlooville and Purbrook
- PO8 Horndean and Cowplain
+Havant and Hayling IslandPO9 and PO11
East of the city.
- PO9 Havant and Leigh Park
- PO11 Hayling Island
+GosportPO12 and PO13
Across the harbour to the west.
- PO12 Gosport town
- PO13 Lee-on-the-Solent
Certified and Accredited
Common Questions From Portsmouth Businesses
Portsmouth firms ask these questions most. Our blog has more, or send a question from the contact page.
Prefer a chat? Call 023 9200 7175.
Ready to Upgrade Your Business Phone System in Portsmouth?
Explain how calls move around your Portsmouth business and where they stall. In return you get a single plan and a clear price.
With your go-ahead, we install handsets, transfer the 023 numbers and train Portsmouth staff. After launch, our support covers each of your Solent sites.
Our UK-based team is available Monday to Friday, 9am to 5.30pm.
- UK-based support team
- Your 023 numbers moved for you
- Apps for mobile, laptop and desktop
- Warm and cold call recording storage
- Pricing set out on our pricing page
GJ
Written by Glenda Jackson, Designer at Blake Telecom
Glenda designs and writes Blake Telecom’s guides to business phone systems. She works alongside the engineers who plan, configure and support every system we supply, so the detail on this page is checked by the people who do the work.
Moving to rural office space, without the benefits of reasonable broadband speed, and without telephony services include, Blake Telecom directed us to alternatives and the solution we have is excellent. 4G Wi-Fi VoIP, serving our current needs and situation perfectly. The team were succinct in his explanation of what we could achieve, providing something promptly and getting this set up with minimum fuss and delay.