If your business could do with a business phone system in Leicester that keeps orders, deliveries and customer calls flowing, then pick up the phone and talk to us. We bring decades of experience to the table, and we will make sure your customers get a warm welcome, in their own language if you like.
Each call sounds clear and goes exactly where you want it. Staff can answer on a desk handset, in Microsoft Teams, through our app or at a laptop, on Belgrave Road, at Meridian Business Park or at home in Oadby.
Our friendly UK team is ready to help on 0116 402 2790.
Leicester firms rarely change phone supplier, and with orders and deliveries to keep moving, the switch has to go smoothly. A good VoIP provider in Leicester keeps your 0116 numbers just as they are and your team working through the move.
VoIP moves your calls onto your internet connection in place of the old analogue line, and you might see it sold as a hosted PBX. People can pick up in the office, the warehouse or at home.
We would look for free porting, phones that arrive ready, greetings in the languages your customers speak and help from the engineers who know your account. As your VoIP provider in Leicester, Blake Telecom offers all four.
Team
YouLeicester office · 0116 line
Luke Bramley
Wigston · 0116 ••• ••71
For illustration purposes only. Screens are examples and do not show real systems or data.
For illustration purposes only. Screens are examples and do not show real systems or data.
We look after family wholesalers on Belgrave Road, food makers in Beaumont Leys, accountants on New Walk and haulage firms off the M1 at Enderby, and we design each business phone system in Leicester around the people who answer it.
Our first questions cover who takes calls, which unit or office they sit in and which software runs on their screens. Choosing between phone systems in Leicester should be quick, and we keep the jargon out of it.
Branches in Oadby, Wigston, Loughborough, Hinckley and Market Harborough can run on one business phone system in Leicester. A call answered at the Meridian office can reach a colleague in Thurmaston immediately.
You will find the features Leicester businesses use most further down.
An 0116 number tells customers they are dealing with a Leicester firm. Once porting is approved, it moves to our hosted platform on a date you choose.
Porting your 0116 numbers across is free of charge.
From then on, a call to your 0116 number can ring a desk phone, a laptop and a mobile together, and your customers still see that number when you ring out.
A buyer at a trade fair in Birmingham and an accountant at home in Oadby can both pick up 0116 calls through the app.
When your team calls out, customers see your Leicester business number, never a private mobile.
VoIP, or Voice over Internet Protocol, turns your voice into data and carries it across your broadband rather than down a copper line.
The sound is clear, and that is why factories, wholesalers and practices across the city now rely on VoIP phone systems in Leicester. Our VoIP guide explains how it works.
UCaaS (Unified Communications as a Service) lets your staff phone, video call, chat and look up colleagues from one easy app. Read the UCaaS page for a fuller picture.
Imagine a shop owner in Coventry calling the 0116 number on your business phone system in Leicester to chase a trade order.
Your receptionist can message the warehouse, pass the caller to the account manager or move to video in the same app, and an AI summary lists what was promised afterwards.
Contact Centre as a Service, or CCaaS, is designed for order desks, customer service teams and booking lines with a steady stream of calls.
You get queues, routing by skill, live wallboards and quality scores, and each tool is covered on our UCaaS and CCaaS solutions overview.
6 members
AI summaryFor illustration purposes only. Screens are examples and do not show real systems or data.
| Compare | UCaaS | CCaaS |
|---|---|---|
| Suited to | All your staff | Teams serving customers |
| Core purpose | Everyday calls and collaboration | A high volume of enquiries |
| Typical tools | Voice, video, chat and voicemail | Queues, skill routing and scoring |
| Channels | Calls, meetings and messages | Phone, email, chat, SMS and social |
| Reporting | Call history and usage figures | Live queue and agent views |
| Common users | Offices, shops and workshops | Order desks, helpdesks and booking lines |
Most Leicester firms start with UCaaS to run calling, meetings and chat in one place, and your business phone system in Leicester can grow into a contact centre on the same account as your call numbers rise.
Which option suits your Leicester team? Ring us and we will put them side by side for you.
Call 0116 402 2790or request a quoteA wholesaler on the Golden Mile, a dental practice in Oadby and a printing firm in Thurmaston all want different things from a business phone system in Leicester, and we switch on the features you will actually use.
A friendly recorded welcome lets callers choose sales, support or accounts, and you can record it in English, Gujarati or Punjabi.
When the lines are all busy, callers hold in turn, and you choose the music, a sensible longest wait and a greeting for out of hours.
Call rules pass each enquiry to a person, a department or another site, based on the clock and the rota.
Sales reps visiting customers in Loughborough or Hinckley answer your business number through our app on their laptop or phone, and we can also supply business mobiles.
Call recordings support staff training, quality checks and complaint handling. Each Leicester recording waits in warm storage for a month unless you lengthen it to 180 days. Older recordings can be moved to a ten-year cold archive.
Link a supported CRM, and the customer’s account opens on screen before you say hello.
If your team already uses Microsoft Teams, direct routing lets them handle 0116 calls right inside it.
If you would like a change or a helping hand, just ring 0116 402 2790 and you will reach a friendly UK engineer.
The platform runs on infrastructure certified to ISO 27001, SOC 2 Type II and Cyber Essentials Plus, and both the NCSC overview and IASME’s guidance explain what those schemes cover.
For illustration purposes only. Screens are examples and do not show real systems or data.
Wholesale order lines, online retailers and logistics firms around Leicester often take hundreds of calls a day. When your own lines get that busy, queues and a wallboard can be added to the system you already have.
On the wallboard, your supervisors can see callers waiting, the longest wait and the day’s answer rate, alongside the agents who are free. The contact centre solutions page has more detail.
Talk to us about your contact centreFor illustration purposes only. Screens are examples and do not show real systems or data.
Customer calls, emails, chats and social posts all form one list that your agents work through in order.
Each caller is sent to the agent who knows that product or account.
Supervisors can follow live queue times and listen in, whisper advice or take over a call.
Your shift plans are based on real call volumes, and call scoring highlights who would benefit from a little extra coaching.
Send delivery news and reminders in one go while your team keeps answering.
Helpful prompts appear during a call and help new agents give the right answer first time.
Search your recordings by date or number and play the conversation back to settle any query.
An AI receptionist deals with simple calls and transfers for you, then saves a short note.
Your current phones stay in use while the new system is prepared, and we start by agreeing with you the users, the numbers to move, your broadband and your opening times.
We talk through your current equipment, your call flow and who should handle each type of call.
We set up your users, departments and routing from our office and test them before the handsets head your way.
Your handsets arrive ready to go and work the moment you plug them in.
Your 0116 numbers move over on the date we agree together, and your customers keep getting through.
A short, friendly training session shows your staff the features they will use day to day.
Nearly all the setup is done before anything arrives, the switchover is short, and our engineers look after the technical side.
Could a plan like this work for your factory, warehouse or office? Let’s fix a date that suits you.
Call 0116 402 2790or request a quoteLeicester grew on hosiery, footwear and engineering. Today it has food and textile makers, big distribution sites, space science, two universities and many family firms.
The King Richard III Visitor Centre and the National Space Centre draw visitors from across the country, and the Belgrave Road celebrations bring huge crowds each autumn. We set up your phone system to suit the way you trade.
Accountants, insurers and mortgage brokers on New Walk get secure Leicester call routing and recordings held for as long as the regulator says.
Financial services phone systems →Solicitors near the courts on Wellington Street and lettings agents across Leicester get direct dial numbers, a call log for each client and out-of-hours routing.
Professional services phone systems →Space Park Leicester start-ups and software teams can ring partners through Teams or the Blake Telecom desktop app, in the lab or at home.
Technology services phone systems →Order desks and customer service lines get queueing, skill-based routing and real-time reporting.
Contact centre phone systems →In Leicester, doctors’ surgeries, dentists and care homes can manage the 8am rush, share opening times after hours and record calls.
Healthcare phone systems →Textile and food production staff in Beaumont Leys and Thurmaston are reachable through ring groups and the Leicester mobile app.
Manufacturing phone systems →Engineers out on jobs call customers from the company’s 0116 number, never their own phone.
Engineering phone systems →Warehouse and transport teams near the M1 and M69 get queues and routing built around their shift times.
Logistics phone systems →Event organisers, caterers and photographers can pick up Leicester calls at an event, in a kitchen or at home.
Media phone systems →Restaurants and sweet centres on the Golden Mile and hotels in the city centre can run a bookings line with its own Leicester greeting.
Hospitality phone systems →Running a wholesaler, a practice or a workshop? Let us know what you do and we will suggest a setup for your Leicester site.
Call 0116 402 2790or request a quoteFactories, wholesalers and family firms in Leicester are busy with orders, deliveries and regular customers, and their staff are often split between the factory, the warehouse, the office and home.
Your business phone system in Leicester from Blake Telecom links them with one number and a shared directory, and calls reach the right person at a desk in the city, on the warehouse floor at Enderby or at home in Birstall.
Sites in the city centre, at Meridian and in Thurmaston share extensions, and your staff can pass a call between them in one tap.
Sales and warehouse staff answer the business line in the app away from a desk, and the office can see who is free to take a call.
Trade orders, delivery queries and accounts calls each go straight to the right team.
One friendly UK-based support team looks after your premises in Leicester, sites around the county and branches further afield.
Trading in the West Midlands or Northamptonshire too? We also support firms in Birmingham and Corby.
Leicestershire dialling codes
Leicester 0116 · Loughborough 01509 · Hinckley 01455 · Market Harborough 01858
For illustration purposes only. Screens are examples and do not show real systems or data.
Plans start from £8.99 a month per user, you can begin with a single user, and moving your existing Leicester numbers across is free.
Your price comes down to your number of users, the tools you want and your broadband. Typical costs are on our pricing page, and we are glad to explain them.
Moving your numbers, installation and ongoing support for your business phone system in Leicester all come from one friendly team.
We plan your setup, test it carefully, bring the 0116 numbers across and stay close by once you have gone live.
We are a small UK firm that explains things plainly and only recommends what your business will use.
Our customers have given us a 4.9 rating on Google, and you can scroll down for a sample of their reviews.
Leicester firms that ask about telephone systems in Leicester usually give us the same three reasons.
Hybrid working. An account manager working from home in Evington takes calls to the office number, with contacts and recent calls right there on screen.
Business continuity. Your phones keep working through a power cut or a broadband outage. Calls are diverted to staff mobiles or another branch and work carries on, with no second system to pay for.
Voicemail to email. A missed call arrives by email as a sound file, ready to play when it suits you.
For illustration purposes only. Screens are examples and do not show real systems or data.
When a firm on New Walk or at Meridian Business Park picks up a call, it runs on technology with a strong awards record. The platform we install won two Gold awards in 2026, and Corporate Vision named Blake Telecom its Most Trusted Business Communications Specialist 2026, UK.
Customer Service Team of the Year
Won at the 24th American Business Awards in April 2026, alongside a second Gold for Achievement in Management, two Silver and one Bronze.
Product UX
Awarded in April 2026 for the platform’s mobile workspace, which brings calls, video and team chat into one screen.
Contact Centre as a Service
Named a Leader and Fast Mover in the 2025 GigaOm Radar for CCaaS, which compares contact centre platforms on features and pace of development.
These awards belong to the platform we supply, and you can read verified user reviews of it on Gartner Peer Insights.
If you need help, phone 0116 402 2790 and talk to the engineers who configured your Leicester system.
We solve most faults remotely, and where a visit to your premises is needed, we will arrange one for you.
We have been helping East Midlands firms move off copper since 2004, and your premises can also take our business broadband, or a leased line where your call volumes are high.
Copper phone lines across the UK close on 31 January 2027. Plenty of Leicester factories and older city buildings still have alarms, lift lines, entry panels and card readers on copper, and it is worth listing these now.
Because it runs over broadband, a cloud business phone system in Leicester gives you routing, voicemail and apps from the day it goes live.
We test your line, note any equipment still using copper and fit the changeover around your shifts. Eligible 0116 numbers usually transfer too, and the firms behind your alarms and payment terminals can tell you what they need.
Fixed lines with hardware on your premises
✕ Tied to a physical line at one address
✕ Standard call audio only
✕ No mobile or desktop apps
✕ Video calling needs a separate tool
✕ No transcription or AI features
✕ Adding users often means an engineer visit
Ageing hardware and rising maintenance
Hosted over broadband, on any device
✓ Works anywhere with a connection
✓ High-definition audio where the connection allows
✓ iPhone, Android, PC and Mac apps
✓ Video meetings available
✓ AI call transcription available
✓ Users can be added online
No phone hardware to maintain on your premises
Blake Telecom have been supplying our business communications for well over 10 years. We have found both their systems and support to be fully robust, and they have given an excellent service throughout, with value for money for their products. Their approach to helping our business has always been excellent from every aspect and I would highly recommend their services.
Blake Telecom have been paramount to the growth of our business by continuing to offer our business the very highest level of service. The equipment we have been supplied has been extremely flexible, allowing us to adapt as our needs change. Blake Telecom’s knowledge and expertise have been very professional, and we look forward to working together on our future projects.
Blake Telecom have revolutionised the way we operate. They have gone the extra mile in making the setup process painless, and it was easy to install. Any questions are dealt with quickly and efficiently, and the staff are a pleasure to deal with. I truly wish we had found them years ago. We recommend Blake Telecom to many of our suppliers and even customers whenever we can.
When we moved to rural office space, without the benefit of reasonable broadband speed or any telephony services in place, Blake Telecom directed us to alternatives, and the solution we have is excellent. 4G Wi-Fi VoIP serves our current needs and situation perfectly. The team were succinct in their explanation of what we could achieve, providing something promptly and getting this set up with minimum fuss and delay.
Have a read of our customers’ reviews, then ring us for a friendly chat.
Call 0116 402 2790or request a quoteOur Leicester customers range from the city centre, New Walk and St George’s to Belgrave, Beaumont Leys and the business parks at Meridian and Grove Park.
Around the county, we look after firms in Oadby, Wigston, Birstall, Syston, Loughborough, Hinckley and Market Harborough, all supported remotely.
Running a site in the West Midlands as well? Our business phone system in Birmingham page covers that city.
Call 0116 402 2790The city centre and inner suburbs.
Villages and towns towards Loughborough.
Suburbs and business parks to the south.
Market towns across the county.
Wholesalers and online retailers in Leicester deal with customers who have the right to ask what personal data a business holds about them. Finding a call quickly makes those requests far easier to answer.
Find Calls When Asked. Recordings made with VoIP call recording can be searched and retrieved. They remain available for 30 days, can be retained for 180, and may be archived for ten years.
Rules You Can Point To. Customer data is processed in line with UK GDPR on a platform holding ISO 27001 and ISO 27017 certificates, a SOC 2 attestation and Cyber Essentials.
Orders Paid by Card. Phone orders use PCI DSS compliant capture, and full card numbers never reach your Leicester team.
Hosted in the UK. Order calls and customer records are kept in UK data centres, with end-to-end encryption protecting video calls.
Here are the things Leicester firms most often ask. Find more answers in our blog, or reach the team through our contact page.
Want to talk it through? Real people answer our Leicester line on 0116 402 2790.
Tell us how your calls are handled now and what frustrates your staff, and we will put forward one clearly priced setup.
Once you approve the plan, our engineers fit your phones, port your 0116 numbers and train your staff, then support one site or a network across Leicestershire.
Our UK-based team is available Monday to Friday, 9am to 5.30pm.
Reviewed by Aaron Barrowman, Engineer at Blake Telecom
Aaron is one of the engineers who plan, configure and support the business phone systems we supply. He checks the technical detail on this page against the way our systems are set up for customers.
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