If your business wants a business phone system in Liverpool that clients and partners can always get through on, then give us a ring and let’s talk it through. Our team brings decades of experience, and we will help your callers feel at home from the moment you pick up.
Conversations sound clear, and callers are routed exactly as you have requested. Your team can use a desk handset, Microsoft Teams, the mobile app or a laptop, in the Commercial District, in a Baltic Triangle studio or at home in Crosby.
Give our friendly UK-based engineers a call on 0151 559 9010.
Liverpool firms rarely switch phone supplier, and with clients and partners ringing all day, the move has to be smooth. A solid VoIP provider in Liverpool keeps your 0151 numbers safe and lets your people carry on as if nothing has changed.
VoIP sends your calls over your internet line, and the old copper connection can go. You may hear it called hosted telephony or a hosted PBX, and staff can answer in the office, at home or on the train.
Check for free porting, phones that arrive configured and an engineer you know answering the support line. As your VoIP provider in Liverpool, Blake Telecom gives you all three.
Team
YouLiverpool office · 0151 line
Danny Rimmer
Crosby · 0151 ••• ••77
For illustration purposes only. Screens are examples and do not show real systems or data.
For illustration purposes only. Screens are examples and do not show real systems or data.
We look after shipping agents near the docks, research teams in the Knowledge Quarter, solicitors around Castle Street and creative agencies on Jamaica Street, and we plan each business phone system in Liverpool around the people who answer it.
Our first conversation covers who answers, which building or dock they work from and the software they rely on. Weighing up phone systems in Liverpool should be simple, and we always talk in plain English.
Your branches in Bootle, Crosby, Birkenhead, Wallasey and Southport can all join one business phone system in Liverpool, and a call taken on Old Hall Street can be passed to a Birkenhead colleague in seconds.
Scroll down for the features Liverpool firms use most.
An 0151 number tells your callers you are based on Merseyside. If it can be ported, we bring it onto our hosted service on a date you choose.
Porting your 0151 numbers across is free of charge.
From then on, a single call can ring a desk phone, a laptop and a mobile together, and your customers see the same number when you call them.
A broker at a meeting in London and a researcher at home in Crosby can both pick up 0151 calls through the app.
Calls you make show the Liverpool office number, not somebody’s own mobile.
VoIP (Voice over Internet Protocol) turns your calls into data that travels across your broadband, rather than over a copper line.
Calls sound clear, which is why shipping agents, labs and studios now run on VoIP phone systems in Liverpool, and our VoIP guide covers the basics.
With Unified Communications as a Service, or UCaaS, your staff get one app for calls, video, chat and a shared contacts list. All the detail is on our UCaaS page.
Picture an importer in Chester ringing your 0151 number about a container held at Seaforth.
Your receptionist can message the customs specialist, pass the call to the shipping desk or start a video call in the same app, and an AI summary records what your team will chase when it ends.
CCaaS (Contact Centre as a Service) is made for booking lines, shipping desks and customer service floors that talk to callers all day.
You get call queues, skill-based routing, live wallboards and quality scores, and you can read about each one in our UCaaS and CCaaS solutions overview.
6 members
AI summaryFor illustration purposes only. Screens are examples and do not show real systems or data.
| Compare | UCaaS | CCaaS |
|---|---|---|
| Suited to | The whole company | Teams talking to customers |
| Core purpose | Daily calling and collaboration | Steady streams of enquiries |
| Typical tools | Voice, video, chat and voicemail | Queues, skill routing and scoring |
| Channels | Calls, meetings and messages | Phone, email, chat, SMS and social |
| Reporting | Call logs and usage reports | Live queue and agent screens |
| Common users | Offices, studios and shops | Booking lines, shipping desks and service floors |
Most Liverpool businesses begin with UCaaS for calling, meetings and messaging, and we can add contact centre tools to your business phone system in Liverpool later, with no change of supplier.
Can’t choose between UCaaS and CCaaS for the Liverpool team? Give us a bell and we will compare them with you.
Call 0151 559 9010or request a quoteA dental practice in Allerton, a cocktail bar on Bold Street and a haulage firm at Speke all use a business phone system in Liverpool in their own way, and we switch on what your business needs.
A friendly recorded welcome lets callers press for sales, support or accounts.
At busy times, callers hold in order, and you decide what plays, how long is acceptable and the separate message for after hours.
Routing rules pass each call to a named colleague, a department or a branch across the Mersey, based on the hour and who is signed in.
Account managers visiting Wirral clients pick up the business number through our app, and we also supply business mobiles for your team.
Call recordings help with coaching, quality reviews and complaints. Each Liverpool recording is held in warm storage for a month, or for half a year if you ask. Older files can move into a ten-year cold archive.
Connect a supported CRM and your Liverpool customer’s file appears while the phone is still ringing.
If your team already works in Microsoft Teams, direct routing lets them make and take 0151 calls right inside it.
For changes or a helping hand, just phone 0151 559 9010 and talk to a friendly UK engineer.
The platform runs on infrastructure certified to ISO 27001, SOC 2 Type II and Cyber Essentials Plus, and both the NCSC overview and IASME’s guidance explain what those schemes cover.
For illustration purposes only. Screens are examples and do not show real systems or data.
Retailers, shipping lines, travel firms and NHS services across Merseyside run some of the busiest phone lines in the North West. When your own lines reach that pace, queues and a wallboard can be added to the account you already have.
The wallboard shows your supervisors how many callers are waiting, the longest wait and the day’s answer rate, next to the agents free to take a call. The contact centre solutions page has more.
Talk to us about your contact centreFor illustration purposes only. Screens are examples and do not show real systems or data.
Calls, emails, chats and social messages from your customers all arrive in one shared inbox for your agents to work through in order.
Each caller is put through to an agent who knows the subject.
Team leaders can follow waiting times in real time, and listen in, coach quietly or take over a call.
Your shift patterns are based on real call volumes, and call scoring shows where your agents would benefit from support.
Your agents can keep taking calls while booking reminders and service news go out in one batch.
Helpful prompts appear on screen during a call and help newer agents give accurate answers.
Look up any recording by date or number and play it back to check what was agreed.
An AI receptionist handles routine Liverpool calls and transfers, then saves a short summary of each one.
Your current phones stay switched on while the new system is built, and we start by agreeing with you the users, the numbers being moved, your broadband and your trading hours.
We talk through your current equipment, how calls come in and who should handle them.
We set up your users, teams and routing remotely and test everything before your handsets head your way.
Your phones arrive programmed and spring into action once they are plugged in.
Your 0151 numbers switch across on the agreed date, and your callers get through as normal.
A short, friendly session shows your team the handful of tools they will use day to day.
Nearly all the preparation happens before your phones arrive, the switch is quick, and our engineers handle the technical work.
Could a plan like this work for your dock office, lab or studio? Let’s set a date that suits you.
Call 0151 559 9010or request a quoteLiverpool grew around its port, and shipping, logistics and marine insurance still matter here. Today the city also has health research, two big universities, game studios, shops and a busy tourist trade.
The waterfront draws visitors to the Royal Albert Dock and the Museum of Liverpool, and the Liverpool2 deep-water terminal at Seaforth brings large container ships into the Mersey. We set up your system to suit the way your business runs.
Marine insurers, brokers and accountants in the Commercial District get secure call routing and recordings stored for the period the FCA or their own rules require.
Financial services phone systems →Solicitors near the Liverpool courts on Derby Square and letting agents across Liverpool get their own direct numbers, searchable client call records and night-time routing.
Professional services phone systems →Knowledge Quarter researchers and Baltic Triangle studios can phone partners in Microsoft Teams or our desktop app, in the lab or from home.
Technology services phone systems →Liverpool booking lines and helpdesks get queueing, routing by skill and real-time stats.
Contact centre phone systems →Surgeries, dentists and care homes on Merseyside can handle the morning surge, give out opening times after hours and keep call recordings.
Healthcare phone systems →Warehouse and manufacturing teams at Speke, Knowsley and Huyton pick up through ring groups and the Liverpool mobile app.
Manufacturing phone systems →Engineers out on jobs ring customers from the firm’s 0151 number, not their own phone.
Engineering phone systems →Port, freight and haulage teams around Seaforth and the M57 get queues and routing built around round-the-clock shifts.
Logistics phone systems →Music promoters, event crews and photographers can take Liverpool calls backstage, in a studio or at home.
Media phone systems →Hotels, restaurants and bars around the Albert Dock and Bold Street can greet diners and guests on a dedicated Liverpool reservations line.
Hospitality phone systems →Running a shipping firm, a practice or a studio? Ask us and we will sketch out a plan for your Liverpool premises.
Call 0151 559 9010or request a quoteLiverpool’s maritime firms, health and research teams and creative studios deal with clients, partners and suppliers all day, and their staff move between the docks, labs, studios, the city centre and home.
Your business phone system in Liverpool from Blake Telecom puts those people on one number and one directory, and calls find the right person at the Seaforth terminal, in a lab or at home in Crosby.
Offices in the Commercial District, at Speke and across the river in Birkenhead share extensions and pass calls between sites in one tap.
Researchers, account managers and engineers answer the business number in the app when they are out, and colleagues can see who is free.
Clients, research partners and suppliers can each be sent straight to the right contact.
The same friendly UK-based team looks after your Liverpool offices, your Wirral sites and branches further afield.
Trading in North Wales or Lancashire too? Our Bangor and Lancaster pages cover those areas.
Merseyside dialling codes
Liverpool and Wirral 0151 · Southport 01704 · St Helens 01744 · Runcorn 01928
For illustration purposes only. Screens are examples and do not show real systems or data.
Plans start from £8.99 a month per user, you can begin with a single user, and moving your existing Liverpool numbers across is free.
What you pay is shaped by your headcount, the features you choose and the broadband you have. Typical prices are on our pricing page, and we can talk them through by phone.
A single friendly team moves your numbers, fits your business phone system in Liverpool and supports it for years to come.
We design your system, test it, bring the 0151 numbers across and stay your contact after launch.
As a small UK company, we keep our advice plain and only recommend tools your staff will actually use.
Google reviewers give us 4.9 on average, and a selection of their comments is further down.
Liverpool firms who ask about telephone systems in Liverpool usually have three reasons for moving.
Hybrid working. A paralegal working from home in Wavertree answers the office number, with shared contacts and call history right there on screen.
Business continuity. If your office loses power or broadband, your customers can still reach you. Calls move to mobiles or another site and the working day carries on, with no second system to pay for.
Voicemail to email. A missed call arrives by email as an audio clip, ready to play between jobs.
For illustration purposes only. Screens are examples and do not show real systems or data.
Teams in the Knowledge Quarter and down at the docks deserve phones they can count on, and independent panels agree on ours. Our cloud platform collected Gold at the Stevie Awards and the NY Product Design Awards in 2026, and GigaOm placed it as a Leader in 2025.
Customer Service Team of the Year
Won at the 24th American Business Awards in April 2026, alongside a second Gold for Achievement in Management, two Silver and one Bronze.
Product UX
Awarded in April 2026 for the platform’s mobile workspace, which brings calls, video and team chat into one screen.
Contact Centre as a Service
Named a Leader and Fast Mover in the 2025 GigaOm Radar for CCaaS, which compares contact centre platforms on features and pace of development.
These awards belong to the platform we supply, and you can read verified user reviews of it on Gartner Peer Insights.
If something needs looking at, ring 0151 559 9010 and reach the engineers who configured your Liverpool system.
We sort out most faults remotely, and we will send an engineer when your premises need a visit.
Since 2004, we have been helping North West firms move from copper lines to cloud calls, and you can pair your system with our business broadband, or with leased lines where your call volumes are heavy.
The UK’s copper phone network is closing on 31 January 2027. Plenty of Liverpool warehouses and older office blocks still have alarms, lift lines, door panels and card readers on copper, and it is worth writing them down now.
Because it works over broadband, a hosted business phone system in Liverpool gives your staff routing, voicemail and apps on day one.
We test your connection, list any equipment still using copper and plan the switch around your shifts. Eligible 0151 numbers usually move with you, and the providers of your alarms and payment terminals can confirm what they need.
Fixed lines with hardware on your premises
✕ Tied to a physical line at one address
✕ Standard call audio only
✕ No mobile or desktop apps
✕ Video calling needs a separate tool
✕ No transcription or AI features
✕ Adding users often means an engineer visit
Ageing hardware and rising maintenance
Hosted over broadband, on any device
✓ Works anywhere with a connection
✓ High-definition audio where the connection allows
✓ iPhone, Android, PC and Mac apps
✓ Video meetings available
✓ AI call transcription available
✓ Users can be added online
No phone hardware to maintain on your premises
Blake Telecom have been supplying our business communications for well over 10 years. We have found both their systems and support to be fully robust and they have given an excellent service throughout with value for money for their products. Their approach to helping our business has always been excellent from every aspect and I would highly recommend their services.
Blake Telecom have been paramount to the growth of our business by continuing to offer our business the very highest level of service. The equipment we have been supplied has been extremely flexible allowing us to change needs. Blake Telecom’s knowledge and expertise has been very professional and we look forward to working together on our future projects.
Blake Telecom have revolutionised the way we operate. They have gone the extra mile in making the setup process painless and it was easy to install. Any questions are dealt with quickly and efficiently, and the staff are a pleasure to deal with. I truly wish we found them years ago. We recommend Blake Telecom to many of our suppliers and even customers whenever we can.
Moving to rural office space, without the benefits of reasonable broadband speed, and without telephony services include, Blake Telecom directed us to alternatives and the solution we have is excellent. 4G Wi-Fi VoIP, serving our current needs and situation perfectly. The team were succinct in his explanation of what we could achieve, providing something promptly and getting this set up with minimum fuss and delay.
See what our customers think, then give our team a call for a friendly chat.
Call 0151 559 9010or request a quoteOur Liverpool customers range from the Commercial District and the Knowledge Quarter to the Baltic Triangle, the docks and Speke.
Across Merseyside, we look after firms in Bootle, Crosby, Huyton, Kirkby, Birkenhead and Southport, all supported remotely.
Doing business in North Wales as well? Our business phone system in Bangor page covers Gwynedd and Anglesey.
Call 0151 559 9010The city centre and waterfront.
Suburbs and towns to the north.
Suburbs, Speke and Knowsley.
Across the Mersey.
Recruitment agencies across Liverpool discuss salaries, CVs and right-to-work checks on the phone with candidates every day. People share a lot about themselves, and they trust you to keep it private.
Candidate Data Protected. Personal information shared on calls is managed under UK GDPR and held in UK data centres, and video interviews are encrypted end to end.
Independent Assurance. ISO 27001, ISO 27017 and SOC 2 audits cover the platform, which also holds Cyber Essentials.
A Record of Every Interview. Recruiters can use VoIP call recording to revisit interviews, with calls kept for 30 days, retained for 180 days or archived for ten years.
Fees and Payments. Clients paying invoices by phone go through PCI DSS compliant capture, keeping card numbers away from consultants.
These are the questions Liverpool businesses bring us most. Plenty more are answered in our blog, or use the contact page to ask our team.
Fancy a natter? Ask for the Liverpool team by calling 0151 559 9010.
Tell us how your calls are handled now and what slows your team down, and we will suggest one clearly priced setup.
When you are happy, our engineers install your handsets, port your 0151 numbers and get your people comfortable with the new phones, then support one office or a group of sites across Merseyside.
Our UK-based team is available Monday to Friday, 9am to 5.30pm.
Reviewed by Aaron Barrowman, Engineer at Blake Telecom
Aaron is one of the engineers who plan, configure and support the business phone systems we supply. He checks the technical detail on this page against the way our systems are set up for customers.
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