If your firm is ready for a business phone system in Londonderry that serves customers on both sides of the border without interruption, then have a chat with our team. Our experts have decades of experience, and they will help your callers feel properly welcomed whichever side of the Foyle they are on.
Calls sound clear and natural, and callers are put through to wherever you have asked us to route them. Use a desk handset, Microsoft Teams, the mobile app or a laptop, inside the city walls, at Campsie or at home in Culmore.
You can reach our friendly UK team on 028 7122 3900.
Firms in Derry~Londonderry rarely switch phone supplier, and with customers in Donegal as well as the North, the change needs to be easy. A thoughtful VoIP provider in Londonderry keeps your 028 numbers in place and lets your team carry on serving both sides.
VoIP carries your calls across broadband and leaves the copper line behind, and suppliers may call it a hosted phone system or a hosted PBX. Staff can pick up at work, at home or on the road to Letterkenny.
We would ask about free porting, phones that turn up ready and who answers when you ring for help. As your VoIP provider in Londonderry, Blake Telecom ports for free, programmes your phones in advance and puts you through to the engineers who built your setup.
Team
YouLondonderry office · 028 line
Sean McLaughlin
Culmore · 028 •••• ••84
For illustration purposes only. Screens are examples and do not show real systems or data.
For illustration purposes only. Screens are examples and do not show real systems or data.
We look after tech firms at Ebrington, plants at Maydown, accountants on Shipquay Street and hotels and bars near the Guildhall, and each business phone system in Londonderry is shaped by the people who pick up the phone.
Our questions are simple: who answers, from which building, and with what software open. Choosing between phone systems in Londonderry should be painless, and we always keep the explanation plain and friendly.
Your offices in Coleraine, Limavady and Strabane can join one business phone system in Londonderry, and a call answered on Shipquay Street can be passed to a Limavady colleague in seconds.
The features North West firms ask about most come next.
An 028 71 number tells callers you are based in the North West. Once porting is approved, we move it to our hosted platform on a day you pick.
Porting your 028 numbers across is free of charge.
Once it has moved, a single call rings someone’s handset, PC and mobile together, and your customers still see your number when you call them back.
A sales manager in Letterkenny and a designer working from home in Culmore can both pick up your 028 number on the app.
The calls you make show your firm’s 028 number, never a staff mobile.
VoIP (Voice over Internet Protocol) turns your calls into data on your broadband instead of a copper line.
The sound is crisp, which is why VoIP phone systems in Londonderry now carry calls for plants, software firms and practices, and the VoIP guide explains more.
UCaaS, or Unified Communications as a Service, lets your team run calls, video, messaging and the staff list from one app. The UCaaS page covers the detail.
Picture a retailer in Letterkenny calling your business phone system in Londonderry on its 028 number about an order held at the border.
Your receptionist can message the logistics lead, pass the caller to customer service or open video from the one app, and an AI summary records what your team promised.
CCaaS (Contact Centre as a Service) is made for support desks, booking teams and sales floors that handle calls from opening to close.
You get queues, routing by expertise, live wallboards and scores for each call, and the UCaaS and CCaaS solutions page describes each in turn.
6 members
AI summaryFor illustration purposes only. Screens are examples and do not show real systems or data.
| Compare | UCaaS | CCaaS |
|---|---|---|
| Suited to | Everyone at work | Teams serving customers |
| Core purpose | Daily calls and teamwork | Busy inbound lines |
| Typical tools | Voice, video, chat and voicemail | Queues, skill routing and scoring |
| Channels | Calls, meetings and messages | Phone, email, chat, SMS and social |
| Reporting | Call history and usage figures | Live queue and agent screens |
| Common users | Offices, plants and shops | Support desks, bookings and sales floors |
Most Londonderry firms begin with UCaaS for calls, meetings and chat, and your business phone system in Londonderry can take on contact centre features later on the same account.
Wondering which suits your team in the city? Ring us and we will talk you through UCaaS and CCaaS.
Call 028 7122 3900or request a quoteA café on the walls, a dental practice in the Waterside and a haulier at Campsie all use a business phone system in Londonderry differently, and we switch on what suits you.
Callers hear a short, friendly welcome, then press a key for sales, support or accounts.
When the lines are full, callers hold in order, and you set the tune they hear, how long they wait and a separate message for evenings.
Your routing rules decide where each call is answered: a named person, a team or a second office, depending on the time and which staff are online.
Sales staff visiting customers in Donegal answer your business number through the app on their phone or laptop. Business mobiles can come from us too.
Recordings support coaching, quality checks and complaints. Each Londonderry recording stays in warm storage for thirty days. Ask and we hold it for six months. A ten-year cold archive takes older files.
Link a supported CRM and a Londonderry customer’s account opens as the call arrives.
If your office already uses Microsoft Teams, direct routing lets you take 028 calls right inside it.
For changes or a helping hand, just ring 028 7122 3900 and speak to a friendly UK engineer.
The platform runs on infrastructure certified to ISO 27001, SOC 2 Type II and Cyber Essentials Plus, and both the NCSC overview and IASME’s guidance explain what those schemes cover.
For illustration purposes only. Screens are examples and do not show real systems or data.
Contact centres, health services and cross-border retailers in the North West run busy phone lines. When yours get that busy, we can switch on queues and a wallboard inside the account you already have.
Supervisors can read the queue length, the longest wait and the answer rate so far from the wallboard, with free agents listed alongside. Our contact centre solutions page goes into more depth.
Talk to us about your contact centreFor illustration purposes only. Screens are examples and do not show real systems or data.
Calls, emails, chats and social posts all sit in one list that your agents work through in order.
Each caller goes to the agent who knows the topic.
Supervisors can watch waiting times live and listen in, coach or take over a call.
Your shifts are planned around real call data, and call scores show which agents would benefit from support.
Your agents keep taking calls while reminders and service news reach customers in one go.
Useful prompts appear on screen and help newer agents give the right answer while they are on a call.
Search your recordings by day or phone number, then listen again to settle what was agreed.
Simple Londonderry calls are handled by an AI receptionist, which also transfers callers and writes a brief note.
Your current phones keep working while we put the new system together, and we start by agreeing who needs a phone, which numbers are moving, your broadband and your opening hours.
We talk through your current equipment, your incoming calls and who ought to answer them.
Our engineers set up your users, teams and call flows and test them before your handsets are sent out.
Your handsets arrive programmed and ready once plugged in.
Your 028 numbers move on the date we agree together, and your callers carry on getting through.
Your staff get a short, friendly training session on the tools they will use day to day.
Most of the preparation happens before the boxes arrive, the switchover is short, and our engineers handle the technical work.
Would you like these steps fitted around your opening hours? Book a time and we will plan around it.
Call 028 7122 3900or request a quoteDerry~Londonderry is the main city of the North West, with manufacturing, software and contact centres, the Ulster University Magee campus and close trading ties with County Donegal.
Visitors walk the 17th-century city walls and visit the Guildhall beside the River Foyle. We plan your system around how you trade north and south of the border.
Accountants, insurers and advisers get secure routing for client calls. Recordings are kept as their regulator asks.
Financial services phone systems →Solicitors near the Bishop Street courthouse and Londonderry estate agents get their own direct lines, a call log they can search and routing after hours.
Professional services phone systems →Software teams at Ebrington and Magee spin-outs can phone partners using Teams or our desktop app, from Ebrington or from home.
Technology services phone systems →Londonderry support and booking teams get call queues, skill-based routing and live figures.
Contact centre phone systems →In Londonderry, surgeries, dentists and care homes handle the 8am phone queue, play surgery hours once the doors shut and record calls.
Healthcare phone systems →Production staff at Campsie and Maydown answer via ring groups or the Londonderry mobile app.
Manufacturing phone systems →Engineers covering the North West and Donegal ring customers from the company’s 028 number, not a personal phone.
Engineering phone systems →Haulage and distribution teams on the A2 and A6 corridors get queues and routing set to their rotas.
Logistics phone systems →Musicians, festival crews and photographers can take calls from the Millennium Forum wings, a studio or home.
Media phone systems →Hotels, restaurants and bars around the walls and the Guildhall can greet guests on their own Londonderry reservations line.
Hospitality phone systems →Run a plant, a practice or a cross-border trading business? Ask us and we will sketch out a plan for your premises in the city.
Call 028 7122 3900or request a quoteFactories, software firms and shops in the city sell to customers in the North, in the Republic and further afield, and their staff move between plants, offices, client sites and home.
We put your plant, office and home staff behind a single 028 number and staff list, and each caller gets the right person, at a city-centre desk, on the Campsie plant floor or at home in Culmore.
Sites on both banks of the Foyle and out at Campsie share extensions, and one click passes a call across.
Sales and service staff answer the business number on the app while working in Donegal, and the office can see who is free for the next call.
Customers in Northern Ireland and the Republic can each be routed straight to the right team.
Your sites here, elsewhere in Northern Ireland and over in Great Britain share one friendly UK support team.
Operating in Belfast or County Armagh too? Our Belfast and Craigavon pages cover those areas.
North West dialling codes
Londonderry and Strabane 028 71 · Limavady 028 777 · Coleraine 028 70 · From the Republic 048
For illustration purposes only. Screens are examples and do not show real systems or data.
Plans start from £8.99 a month per user, you can begin with a single user, and moving your existing Londonderry numbers across is free.
Your price comes down to your number of users, the features you choose and the line into your building. Our pricing page lists typical costs, and we are glad to go through them with you.
One friendly team moves your numbers, fits your business phone system in Londonderry and looks after it for the long run.
We design and test your system, move your 028 numbers and stay in touch after launch.
We are a small UK company with plain advice, and we only recommend tools your team will actually use.
We hold a 4.9 average on Google, and some of our reviews are further down.
Local firms asking about telephone systems in Londonderry tend to give us three good reasons.
Hybrid working. An office manager working from home in Eglinton answers the main number, with the shared contacts and call list open on a laptop.
Business continuity. If your office loses power or internet, your customers can still reach you. Calls divert to staff mobiles or a sister office, and you never pay for a standby system.
Voicemail to email. A missed call arrives by email as audio, ready to play when it suits you.
For illustration purposes only. Screens are examples and do not show real systems or data.
Firms on Shipquay Street, at Ebrington and out at Campsie and Maydown can review the awards held by the platform carrying their calls. Gold came twice in 2026, alongside a Leader place in the GigaOm Radar.
Customer Service Team of the Year
Won at the 24th American Business Awards in April 2026, alongside a second Gold for Achievement in Management, two Silver and one Bronze.
Product UX
Awarded in April 2026 for the platform’s mobile workspace, which brings calls, video and team chat into one screen.
Contact Centre as a Service
Named a Leader and Fast Mover in the 2025 GigaOm Radar for CCaaS, which compares contact centre platforms on features and pace of development.
These awards belong to the platform we supply, and you can read verified user reviews of it on Gartner Peer Insights.
If you need us, call 028 7122 3900 and speak with the engineers who configured your phones.
We fix most faults remotely, and we can arrange a visit to your premises when one is needed.
We have been helping Northern Ireland firms move off copper since 2004, and for a steady line, you can pair your phones with our business broadband or leased lines.
Analogue lines across the UK go dark on 31 January 2027. Plenty of offices and plants in the city still rely on copper for alarm diallers, lift phones, barrier entry and card readers, and it is worth listing them before the date.
Because it runs on broadband, a hosted business phone system in Londonderry is live with routing, voicemail and the apps as soon as it is switched on.
We test your connection, list each device still running over copper and book the changeover for a quiet hour. Eligible 028 numbers usually move with you, and your alarm and card machine suppliers can confirm what they need.
Fixed lines with hardware on your premises
✕ Tied to a physical line at one address
✕ Standard call audio only
✕ No mobile or desktop apps
✕ Video calling needs a separate tool
✕ No transcription or AI features
✕ Adding users often means an engineer visit
Ageing hardware and rising maintenance
Hosted over broadband, on any device
✓ Works anywhere with a connection
✓ High-definition audio where the connection allows
✓ iPhone, Android, PC and Mac apps
✓ Video meetings available
✓ AI call transcription available
✓ Users can be added online
No phone hardware to maintain on your premises
Blake Telecom have been supplying our business communications for well over 10 years. We have found both their systems and support to be fully robust and they have given an excellent service throughout with value for money for their products. Their approach to helping our business has always been excellent from every aspect and I would highly recommend their services.
Blake Telecom have been paramount to the growth of our business by continuing to offer our business the very highest level of service. The equipment we have been supplied has been extremely flexible allowing us to change needs. Blake Telecom’s knowledge and expertise has been very professional and we look forward to working together on our future projects.
Blake Telecom have revolutionised the way we operate. They have gone the extra mile in making the setup process painless and it was easy to install. Any questions are dealt with quickly and efficiently, and the staff are a pleasure to deal with. I truly wish we found them years ago. We recommend Blake Telecom to many of our suppliers and even customers whenever we can.
Moving to rural office space, without the benefits of reasonable broadband speed, and without telephony services include, Blake Telecom directed us to alternatives and the solution we have is excellent. 4G Wi-Fi VoIP, serving our current needs and situation perfectly. The team were succinct in his explanation of what we could achieve, providing something promptly and getting this set up with minimum fuss and delay.
We look after firms in the walled city, on Shipquay Street, at Ebrington and in the Waterside, along with Pennyburn and the plants at Campsie and Maydown.
We look after firms in Eglinton, Limavady and Coleraine too, all supported remotely.
Also trading in Belfast? Our business phone system in Belfast page covers the city.
Call 028 7122 3900Both banks of the Foyle.
East towards the coast.
South along the Foyle.
The causeway coast towns.
Customers often leave their name, account number and the reason for their call in a voicemail. For Londonderry firms, those messages deserve the same protection as a recorded call.
Voicemail Stored Securely. Voicemails and call records are held in UK data centres rather than on an answering machine in the office, and video calls are encrypted end to end.
Certified Platform. Messages and calls are handled on a platform with ISO 27001, ISO 27017 and SOC 2 assurance and Cyber Essentials, under UK GDPR.
Returning Calls With a Payment. When you ring a customer back to take payment, PCI DSS compliant capture collects the card without your team hearing it.
Recorded Calls. Add VoIP call recording for the users who need it, with recordings held for 30 days, half a year, or a ten-year archive.
These are the questions firms in the city ask us most. Our blog answers more, and you can message us from the contact page.
Want to speak to someone? Our North West team is on 028 7122 3900.
Tell us how calls run in your business and what frustrates your team, and we will send back a plan with one clear price.
When you are ready, we fit your phones, port your 028 numbers and train your staff, then support one site or several across the North West.
Our UK-based team is available Monday to Friday, 9am to 5.30pm.
Reviewed by Aaron Barrowman, Engineer at Blake Telecom
Aaron is one of the engineers who plan, configure and support the business phone systems we supply. He checks the technical detail on this page against the way our systems are set up for customers.
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