If your team is looking for a business phone system in Aberdeen that stays reliable through long days and busy lines, then pick up the phone and talk to us. With decades of experience behind them, our experts will help your callers feel properly looked after from the moment you say hello.
Call quality is crisp and clear, and callers are directed to wherever you have requested them to be routed. Pick up on a desk handset, in Microsoft Teams, on the app or at a computer, at Marischal Square, at home in Westhill or down on the quay.
Speak to us on 01224 093300.
Aberdeen firms tend to stay with a phone supplier for years, and a move is worth getting right first time. A good VoIP provider in Aberdeen keeps your 01224 numbers in place and lets your team keep working while the change happens around them.
VoIP just means your calls travel over the internet and not down an old copper line, and people sometimes call it a cloud phone system or a hosted PBX. Calls can be taken on a handset in the office, a laptop in a hotel or a phone in the van.
Ask about free number porting, handsets that come pre-configured and who answers the support line. As your VoIP provider in Aberdeen, Blake Telecom ports for free, configures your phones before they leave us and puts you through to the engineers who built your system.
Team
YouAberdeen office · 01224 line
Callum Ross
Dyce · 01224 ••••33
For illustration purposes only. Screens are examples and do not show real systems or data.
For illustration purposes only. Screens are examples and do not show real systems or data.
We look after businesses of all sizes, from a small accountancy practice off Golden Square to energy suppliers with teams in Altens, Dyce and Westhill. Each business phone system in Aberdeen we build is shaped around the people who use it, never an off-the-shelf bundle.
We start by getting to know who picks up, where your staff spend their day and which tools they use alongside their phones. Comparing phone systems in Aberdeen can feel heavy with jargon, and we keep things simple by explaining each option in plain English.
Your city office and teams in Dyce, Westhill, Portlethen, Stonehaven and Inverurie can all share one directory on a business phone system in Aberdeen. A call to reception can be picked up in Westhill or passed straight to a colleague at the Dyce yard.
The key features are set out further down.
Customers already know your number and trust it. Once porting is confirmed, we bring your 01224 number onto the new system for you.
Porting your 01224 numbers across is free of charge.
From then on, calls can ring on desk phones, laptops and mobiles, and your callers still see the Aberdeen number they have always used.
At a desk on Union Street, on site in Dyce or working from home in Westhill, your team can all answer the same 01224 number on the mobile or desktop app.
Callers see the Aberdeen office number, not a private mobile, and nobody has to carry two handsets.
VoIP, or Voice over Internet Protocol, means your calls are carried over an internet connection instead of a copper line.
Callers notice no difference at all, and that is why everyone from one-person consultancies to energy contractors now uses VoIP phone systems in Aberdeen. Our guide to what VoIP means explains a bit more.
UCaaS, or Unified Communications as a Service, means your calls, video meetings, chat and company directory all live in one app. Your team signs in once and gets on with the day instead of hopping between tools. You will find each part explained on our UCaaS page.
CCaaS means Contact Centre as a Service, and it suits service desks and helplines that spend the whole day talking to customers.
It brings call queues, skills routing, live wallboards and call scoring. Our UCaaS and CCaaS solutions page shows the full range.
6 members
AI summaryFor illustration purposes only. Screens are examples and do not show real systems or data.
| Compare | UCaaS | CCaaS |
|---|---|---|
| Suited to | Whole teams who need calls, meetings and chat each day | Teams answering a high volume of customer contact |
| Core purpose | Keeping staff and clients in touch | Routing, managing and measuring each customer contact |
| Typical tools | Calls, video, messaging and voicemail sent to email | Queues, skills routing, wallboards and call scoring |
| Channels | Voice, video and team chat | Voice, email, web chat, SMS and social channels |
| Reporting | Call logs and usage | Live queue screens and agent reports |
| Common users | Offices, surgeries, trades and professional practices | Service desks, booking lines and sales teams |
You can start small with a business phone system in Aberdeen. Most offices begin with UCaaS for everyday calls, meetings and chat, and busier teams can add queues, wallboards and reporting later on the same platform, without losing anything they already have.
Unsure which is right for your Aberdeen office? Ring us and we will explain the difference in plain English.
Call 01224 093300or request a quoteSome teams rely on their business phone system in Aberdeen all day, while others only take a handful of calls, and we choose the features to suit you. Useful extras such as voicemail to email, texting from your business number and seeing who is free can be added too.
A short recorded welcome steers callers to sales, accounts or support, which takes the pressure off the person sitting nearest the phone.
At busy times callers queue and are answered in turn, and you set how the queue behaves from morning to evening.
Each call heads to the person, team or office you pick, based on the hour and who is available.
Your business number works on laptops and mobiles through the app, which is ideal when your team is out on site. Business mobiles sit happily alongside the desk phones.
Recording calls helps with training and compliance. Your recordings are kept in warm storage for 30 days, or up to 180 if you ask, and then cold storage can hold them for as long as ten years.
With a supported CRM, the caller’s record can appear on screen as the call arrives, which saves your team time searching.
Already on Microsoft Teams? Direct routing lets your staff make and take 01224 calls inside Teams without learning a new app.
Phone our UK-based team on 01224 093300. The same people run the platform each day and handle your changes, from a new starter’s extension to a fresh call route.
The platform sits on infrastructure that holds Cyber Essentials Plus, SOC 2 Type II and ISO 27001 certification. If you would like to know what those mean, the NCSC overview and IASME’s certification guide explain them.
For illustration purposes only. Screens are examples and do not show real systems or data.
Aberdeen is home to plenty of service desks, from energy operators’ support lines to travel booking teams in Dyce. As your call volumes grow, your business phone system in Aberdeen can grow into a full contact centre with a live wallboard.
Supervisors see the number of callers holding and the longest wait, along with service levels and each agent’s status as the day unfolds. Find out more on our contact centre solutions.
Talk to us about your contact centreFor illustration purposes only. Screens are examples and do not show real systems or data.
Calls, emails, web chats and social messages all arrive in one shared list, and your agents work through them in order.
Callers reach the agent who knows their subject, rather than the first person who happens to be free.
Supervisors get a live view of the queue, how long callers have waited and which agents are free, with the option to listen in or step into a call.
Past call volumes shape each shift plan, and call scoring highlights where a bit of coaching would make a difference.
Send appointment reminders and service updates in a single batch while agents stay free for incoming calls.
Helpful prompts appear during a call and guide newer agents to the right answer without waiting for a supervisor.
Find and play back a recorded call in moments when you need to check a detail.
A virtual agent answers routine questions and puts callers through, while AI call summaries save your team from writing up notes.
Changing phone systems should never disrupt your week. Before anything goes live, we plan the move around your users, numbers, connection and working hours.
We talk through your current system, users, numbers and call flows, and the features your Aberdeen team really needs.
We create your users, departments and call routes, then put the whole system through its paces before it ships.
Your desk phones arrive already set up and ready for your team to use.
We move your eligible numbers on a date we agree, and your callers keep getting through.
A short, friendly walkthrough shows everyone how the system works, and they feel confident from day one.
The preparation happens before anything arrives, which keeps the switchover short. We handle the technical work and keep you posted at each stage.
Want the steps arranged around your own offices and sites? Just let us know.
Call 01224 093300or request a quoteEnergy still shapes the Aberdeen economy. The Energy Transition Zone at Altens and East Tullos is drawing in renewables suppliers, while Westhill remains a world centre for subsea engineering.
Alongside them you will find legal and financial firms in the West End, a busy harbour, life sciences at Foresterhill and a growing visitor economy. Each one handles calls in its own way, and we build your system around the way you work.
Recorded calls, secure routing and long-term storage for advisers, wealth managers and insurance brokers.
Financial services phone systems →Personal direct lines, a record of each client call and evening routing for solicitors, accountants and surveyors near Albyn Place.
Professional services phone systems →Teams calling and app-based phones for software and data firms supporting the energy sector.
Technology services phone systems →Queues, skills-based routing and live reporting for support desks and shared service teams across the city.
Contact centre phone systems →Queues for the 8am rush, out-of-hours greetings and call recording for surgeries, dental practices and clinics.
Healthcare phone systems →Office ring groups and mobile apps keep workshop teams in Dyce, Altens and Bridge of Don within reach.
Manufacturing phone systems →Engineers carry the company number on their mobiles in Westhill, with a client or heading offshore.
Engineering phone systems →Call queues and routing for depots, freight forwarders and dispatch teams around the harbour, the airport and the A96.
Logistics phone systems →Flexible calling for agencies, events teams and production crews, from the city centre to P&J Live.
Media phone systems →Welcome menus and booking lines for hotels, bars and event venues handling conference delegates and tourists.
Hospitality phone systems →Tell us what your business does and we will suggest a business phone system in Aberdeen that fits you.
Call 01224 093300or request a quotePlenty of Aberdeen firms run a city office, a yard in Altens or Dyce, and staff who rotate offshore or travel across Aberdeenshire.
A single business phone system in Aberdeen keeps everyone on one number, one directory and one set of call rules.
At the yard, at home or between trips offshore, your staff answer calls on the same Aberdeen number through the app.
Offices in the city, Westhill and Dyce use a single directory, shared call queues and a common call history.
Calls can follow shift patterns and holiday calendars, with separate greetings for the office and the out-of-hours line.
You deal with one friendly UK-based team for the whole system, from the first handset to the last site you add.
Got a second office further south or up north? Our team supports companies in Dundee, Inverness and across Scotland.
Aberdeen and Aberdeenshire codes
Aberdeen 01224 · Stonehaven 01569 · Inverurie 01467 · Peterhead 01779
For illustration purposes only. Screens are examples and do not show real systems or data.
Plans start from £8.99 a month per user, you can begin with a single user, and moving your existing Aberdeen numbers across is free.
Your cost depends on the number of users, the features you pick and your connection, and each quote reflects what you actually need. Our pricing page shows typical figures, and we are glad to go through them with you.
We move your numbers, set up your business phone system in Aberdeen and stay close at hand afterwards, which keeps the whole switch simple for you.
We plan and test your system, port your 01224 numbers and keep supporting you for as long as you are with us.
As a small UK team, we explain each option in plain terms and suggest only what you will use.
We hold a 4.9 Google rating, and you can read a few customer comments lower down.
Aberdeen businesses moving their telephone systems in Aberdeen to the cloud usually give us the same three reasons.
Hybrid working. Your number, directory and call history go wherever each person goes through the mobile app, at the office, at home or between site visits in Aberdeenshire.
Business continuity. A North Sea gale or a damaged line can close the office for a day. Your team can carry on working from wherever they are, with calls redirected to their mobiles or a standby number, and there is no second phone system to pay for.
Voicemail to email. A message from a client you missed drops into your inbox, ready to play on a laptop or phone between site visits.
For illustration purposes only. Screens are examples and do not show real systems or data.
Firms from Union Street to the Kirkhill estate in Dyce rely on a cloud platform that judges keep singling out. Corporate Vision named Blake Telecom the Most Trusted Business Communications Specialist 2026, UK, and the platform itself took Gold twice this year.
Customer Service Team of the Year
Won at the 24th American Business Awards in April 2026, alongside a second Gold for Achievement in Management, two Silver and one Bronze.
Product UX
Awarded in April 2026 for the platform’s mobile workspace, which brings calls, video and team chat into one screen.
Contact Centre as a Service
Named a Leader and Fast Mover in the 2025 GigaOm Radar for CCaaS, which compares contact centre platforms on features and pace of development.
These awards belong to the platform we supply, and you can read verified user reviews of it on Gartner Peer Insights.
Whenever you need a hand, ring 01224 093300 and you will reach the team that installed your system and still looks after it.
We sort out almost all issues remotely, and if a visit is genuinely needed, we will arrange for someone to come to your Aberdeen premises.
Since 2004, we have been helping UK firms move off copper lines and onto cloud phone systems. Adding business broadband or a leased line keeps your call quality high.
The PSTN, the UK’s old landline network, is due to be retired by Openreach on 31 January 2027. If you still rely on analogue or ISDN lines, review your numbers, alarms and card terminals as well as your handsets.
A cloud business phone system replaces those lines, running calls over your internet connection with routing, mobile working, voicemail and recording ready from the start.
We can look over your current setup, test your connection and plan the change around your staff. Eligible 01224 numbers can usually be ported. Alarms, lift lines and card terminals each have their own migration route, and it is worth checking with each provider.
Fixed lines with hardware on your premises
✕ Tied to a physical line at one address
✕ Standard call audio only
✕ No mobile or desktop apps
✕ Video calling needs a separate tool
✕ No transcription or AI features
✕ Adding users often means an engineer visit
Ageing hardware and rising maintenance
Hosted over broadband, on any device
✓ Works anywhere with a connection
✓ High-definition audio where the connection allows
✓ iPhone, Android, PC and Mac apps
✓ Video meetings available
✓ AI call transcription available
✓ Users can be added online
No phone hardware to maintain on your premises
Blake Telecom have been supplying our business communications for well over 10 years. We have found both their systems and support to be fully robust, and they have given an excellent service throughout, with value for money for their products. Their approach to helping our business has always been excellent from every aspect and I would highly recommend their services.
Blake Telecom have been paramount to the growth of our business by continuing to offer our business the very highest level of service. The equipment we have been supplied has been extremely flexible, allowing us to adapt as our needs change. Blake Telecom’s knowledge and expertise have been very professional, and we look forward to working together on our future projects.
Blake Telecom have revolutionised the way we operate. They have gone the extra mile in making the setup process painless, and it was easy to install. Any questions are dealt with quickly and efficiently, and the staff are a pleasure to deal with. I truly wish we had found them years ago. We recommend Blake Telecom to many of our suppliers and even customers whenever we can.
When we moved to rural office space, without the benefit of reasonable broadband speed or any telephony services in place, Blake Telecom directed us to alternatives, and the solution we have is excellent. 4G Wi-Fi VoIP serves our current needs and situation perfectly. The team were succinct in their explanation of what we could achieve, providing something promptly and getting this set up with minimum fuss and delay.
Our Aberdeen customers stretch from Union Street and Marischal Square to the Albyn Place offices, the harbour, Altens and the Kirkhill estate in Dyce.
Beyond the city we cover Westhill, Kingswells, Portlethen, Stonehaven, Inverurie, Ellon, Banchory and Peterhead. We configure and support each system remotely, which means distance is never a barrier.
Heading down the coast to Tayside? Have a look at our business phone system in Dundee page.
Call 01224 093300The city’s offices, harbour and industrial estates, from West End solicitors and advisers to energy suppliers at Altens, Tullos and Dyce.
Westhill’s subsea and energy firms, plus Banchory and the villages along Deeside.
Inverurie and Kintore along the A96, plus the fishing and energy towns of Peterhead and Fraserburgh.
Stonehaven, Newtonhill and the towns and farms of the Mearns, south of the city along the A90.
Energy and offshore firms in Aberdeen keep contact details, rotas and next-of-kin information for crews who rotate between home and offshore. That personal information travels through calls every week.
Personal Details Protected. Crew and family information falls under UK GDPR, sits in UK data centres, and is encrypted end to end when briefings happen over video.
Standards Operators Expect. Operators vetting suppliers will find the platform certified to ISO 27001 and ISO 27017, audited under SOC 2 and holding Cyber Essentials.
Rotation Calls on Record. Crew change and logistics calls can use VoIP call recording, with recordings held for 30 days, six months, or in a ten-year archive.
Payments by Phone. Any card payments, from training fees to travel, go through PCI DSS compliant capture and are never heard by staff.
These are the questions that come up most with Aberdeen firms. If yours is missing, our blog may help, or you can get in touch.
Would you rather speak to someone? Ring us on 01224 093300.
Let us know how your calls are handled now, where your people are based and what you would like to change, and we will put together a sensible setup and a clear quote for you.
Once you give the nod, we handle installation, number moves, training and ongoing support, from replacing an old system to retiring ISDN or joining up several sites.
Our UK-based team is available Monday to Friday, 9am to 5.30pm.
Reviewed by Aaron Barrowman, Engineer at Blake Telecom
Aaron is one of the engineers who plan, configure and support the business phone systems we supply. He checks the technical detail on this page against the way our systems are set up for customers.
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