If you need a business phone system in Middlesbrough that keeps plants, offices and site crews talking, then pick up the phone and have a chat with us. With decades of experience behind us, we make sure your callers get a friendly, prompt answer.
Call quality is consistently clear, and callers are connected to wherever you have requested them to be routed. Answer on a desk phone, in Teams, on the app or a laptop, at Riverside Park, in the Boho Zone or at home in Yarm.
Our UK team is on 01642 548800.
Middlesbrough firms rarely change phone supplier, and with plants, offices and site teams to keep connected, the move has to be easy. A practical VoIP provider in Middlesbrough lets you keep your 01642 numbers and keeps your crews in touch throughout.
VoIP carries your calls over your internet connection rather than a copper pair, and suppliers may call it hosted telephony or a hosted PBX. Calls can be answered at a desk, on site or at home.
Look for free porting, phones that come ready, out-of-hours routing for call-outs and the engineers who built your setup on the end of the support line. Blake Telecom provides all four as your VoIP provider in Middlesbrough.
Team
YouMiddlesbrough office · 01642 line
Callum Ord
Acklam · 01642 ••••13
For illustration purposes only. Screens are examples and do not show real systems or data.
For illustration purposes only. Screens are examples and do not show real systems or data.
Our customers include engineering firms on Riverside Park, digital start-ups in the Boho Zone, solicitors near the Town Hall and care providers in Acklam, and we shape each business phone system in Middlesbrough around the people who answer the calls.
First, we find out who answers, which building they work from and the software they use day to day. Weighing up phone systems in Middlesbrough should be straightforward, and we always keep our explanations in plain English.
Offices in the town centre, Linthorpe and Redcar can sit on one business phone system in Middlesbrough, and a call picked up near Centre Square can be passed to a Redcar colleague in seconds.
Scroll on for the features Middlesbrough firms rely on.
An 01642 number tells your customers you trade on Teesside. If it can be ported, we bring it onto our hosted service on a date that suits you.
Porting your 01642 numbers across is free of charge.
After the move, a single call rings desk, PC and mobile at once, and the 01642 number still shows when you phone customers back.
An engineer at a plant in Billingham and a designer at home in Yarm can both pick up 01642 calls through the app.
Your outgoing calls show your Middlesbrough number, never a private mobile.
VoIP (Voice over Internet Protocol) turns your calls into data that travels over broadband, leaving behind a copper line.
Calls come through crisp and clear, which is why plants, studios and surgeries now rely on VoIP phone systems in Middlesbrough, and our VoIP guide fills in the background.
With Unified Communications as a Service (UCaaS), your team keeps its calls, video, messaging and contacts together in one app. You can learn more on the UCaaS page.
Say a buyer in Hartlepool rings the 01642 number on your business phone system in Middlesbrough about a delayed delivery.
From one app, your receptionist can message the transport manager, pass the buyer to accounts or open a video meeting, and an AI note captures what your team agreed to do afterwards.
CCaaS, a contact centre run from the cloud, is made for customer service teams, booking offices and sales desks that rarely stop ringing.
You get queues, skill matching, a live screen of stats and call scoring, and each is set out in the UCaaS and CCaaS solutions guide.
6 members
AI summaryFor illustration purposes only. Screens are examples and do not show real systems or data.
| Compare | UCaaS | CCaaS |
|---|---|---|
| Suited to | Everyone at work | Teams serving customers |
| Core purpose | Daily calls and teamwork | Busy inbound lines |
| Typical tools | Voice, video, chat and voicemail | Queues, skill routing and scoring |
| Channels | Calls, meetings and messages | Phone, email, chat, SMS and social |
| Reporting | Call history and usage figures | Live queue and agent screens |
| Common users | Offices, plants and depots | Service desks, bookings and sales teams |
Most Teesside firms begin with UCaaS, and your business phone system in Middlesbrough can take on contact centre tools further down the line, on the account you already have.
Not sure which suits your Teesside team? Ring us and we will compare UCaaS and CCaaS with you.
Call 01642 548800or request a quoteA barber on Linthorpe Road, a physio clinic in Marton and a haulier at Cargo Fleet all use a business phone system in Middlesbrough differently, and you get the set of tools that fits you.
A friendly greeting asks callers to choose sales, service or accounts from a short menu.
At busy times, callers hold in order, and you choose what they hear, the longest wait and a separate message for after six.
Routing passes each call to the right desk, department or branch, depending on the time of day and the staff logged on.
Reps visiting plants at Wilton take the business number through the app on a mobile or laptop, and we supply business mobiles as well.
Recordings help you train new starters, check quality and sort out complaints. Middlesbrough calls stay in warm storage for one month, up to half a year if you prefer, with a ten-year cold archive after that.
Hook up a supported CRM and the caller’s Middlesbrough account opens as the phone rings.
Teams-based offices can deal with 01642 calls inside Microsoft Teams thanks to direct routing.
Need something changed? Phone 01642 548800 and get through to a friendly UK engineer.
The platform is certified to ISO 27001 and ISO 27017, has completed SOC 2 Type II audits and holds Cyber Essentials. The NCSC overview and IASME's guidance explain what those schemes cover.
For illustration purposes only. Screens are examples and do not show real systems or data.
Energy firms, housing groups and online shops on Teesside run busy contact centres. When your phones reach those levels, we simply add a queue and wallboard to your account.
The wallboard shows supervisors how many callers are waiting, the longest wait and how many calls have been answered so far, with a list of agents ready for the next one. See how it works on our contact centre solutions page.
Talk to us about your contact centreFor illustration purposes only. Screens are examples and do not show real systems or data.
Your agents work through one combined list holding calls, emails, chats and social posts.
Each caller is put through to the agent who can help most.
Supervisors can follow waiting times live, listen in, coach an agent privately or take a call over.
Your staffing plans come from real call data, and quality scores show where to coach.
Reminders and service updates can go out to customers in one batch while your agents stay on the phones.
On-screen prompts appear during calls and walk new agents through the awkward ones.
Search your recordings by day or caller ID, then play one back to confirm the details.
An AI receptionist deals with simple Middlesbrough calls, transfers people and leaves a short summary.
Your existing phones keep ringing as normal during the build, and we start by sitting down to agree the users, the numbers to bring over, your connection and your hours.
We talk through what you have now, how calls reach you and who should answer them.
Our engineers set up your users, teams and call flows, then test it all before your handsets go out.
Your handsets arrive programmed and start working once plugged in.
Your 01642 numbers transfer on the day we agree, and callers keep getting through.
Your staff get a short, friendly walkthrough of the tools they will use most.
We finish most of the setup before delivery, the changeover is short, and the technical jobs are handled by our engineers.
Would you like this rollout planned around your shifts? Just book a time with us.
Call 01642 548800or request a quoteMiddlesbrough is the hub of Teesside, with chemical plants, steel fabricators, high-tech factories, a growing digital scene and a large hospital at James Cook.
The Transporter Bridge has crossed the Tees since 1911, and Teesside University brings students and start-ups into the town centre. We build your system around how your firm works.
Accountants, brokers and advisers get secure routing. Their recordings are kept for as long as the rules say.
Financial services phone systems →Solicitors near Teesside Magistrates’ Court and letting agents in Middlesbrough get personal direct numbers, a searchable client call record and routing once the office shuts.
Professional services phone systems →Software and games companies in the Boho Zone can call clients through Teams or our desktop app, at the office or from home.
Technology services phone systems →Middlesbrough service desks and booking teams get queues, skill routing and live figures.
Contact centre phone systems →Practices, dentists and care homes across Middlesbrough can handle the first rush of the morning, give out opening times once closed and keep recordings.
Healthcare phone systems →Process and fabrication crews on Teesworks and TeesAMP pick up through hunt groups or the app.
Manufacturing phone systems →Engineers covering Teesside ring customers from the company number, not their own mobiles.
Engineering phone systems →Port, haulage and warehouse firms along the A66 and A19 get queues and routing built around shifts.
Logistics phone systems →Musicians, event crews and photographers can answer Middlesbrough calls at a venue, in a studio or from home.
Media phone systems →Restaurants and bars on Linthorpe Road and around Centre Square can give their reservations line its own Middlesbrough welcome.
Hospitality phone systems →Run a plant, a studio or a practice? Ask us and we will sketch out a Middlesbrough plan for you.
Call 01642 548800or request a quoteMiddlesbrough engineering, process and digital firms deal with customers across the UK and overseas, and their people work from plants, offices, customer premises and home.
We give those teams one number and a shared directory, connecting callers to the right person in a Boho Zone office, on the TeesAMP shop floor or at home in Nunthorpe.
Sites in the town centre, on Riverside Park and at Middlehaven use one extension list, and a single click moves a call between them.
Your engineers take the business number on the app at Wilton or Billingham, and the office can see who is on a call.
Out-of-hours calls can go straight to your engineer on call.
One friendly UK team supports your Middlesbrough offices, other North East sites and branches around the country.
Also operating in County Durham? See our Hartlepool and Darlington pages.
Teesside dialling code
Middlesbrough, Stockton, Redcar, Billingham and Yarm 01642
For illustration purposes only. Screens are examples and do not show real systems or data.
Plans start from £8.99 a month per user, excluding VAT. You can begin with a single user, and moving your existing Middlesbrough numbers across is free.
Your price is shaped by the size of your team, the tools on your wish list and the line at your site. Our pricing page sets out typical costs, and we are glad to explain them.
A single friendly team ports your numbers, installs your business phone system in Middlesbrough and supports it afterwards.
We plan your setup, test it thoroughly, bring the 01642 numbers over and keep in touch after launch.
As a small UK company, we speak plainly and only recommend tools your staff will use.
Google reviewers rate us 4.9, and you can read a few of their comments below.
Local firms asking about telephone systems in Middlesbrough usually mention the same three reasons.
Hybrid working. A sales coordinator working from home in Acklam answers the office number, with customer contacts and the call log right there on screen.
Business continuity. If your office loses power or broadband, your customers still get through. Calls are diverted to mobiles or a branch, with no standby equipment sitting idle.
Voicemail to email. A missed call arrives by email as audio, ready to play between site visits.
For illustration purposes only. Screens are examples and do not show real systems or data.
Studios in the Boho Zone and firms at TeesAMP can review the honours behind the system we install across Teesside. Judges awarded it Gold on two occasions this year, and our own team was recognised nationally for trust.
Customer Service Team of the Year
Won at the 24th American Business Awards in April 2026, alongside a second Gold for Achievement in Management, two Silver and one Bronze.
Product UX
Awarded in April 2026 for the platform’s mobile workspace, which brings calls, video and team chat into one screen.
Contact Centre as a Service
Named a Leader and Fast Mover in the 2025 GigaOm Radar for CCaaS, which compares contact centre platforms on features and pace of development.
These awards belong to the platform we supply, and you can read verified user reviews of it on Gartner Peer Insights.
If you need us, ring 01642 548800 and reach the engineers who fitted your Middlesbrough phones.
We solve most issues remotely, and we can send someone to your premises if needed.
We have been helping North East firms move away from copper since 2004, and you can also order business broadband or a leased line from us for dependable calls.
The old analogue network is being retired on 31 January 2027. Plenty of plants, offices and shops in Middlesbrough still run alarms, lift phones, gate entry and card readers on copper, and it is worth starting a list today.
A hosted business phone system in Middlesbrough runs on broadband, with routing, voicemail and the apps live from day one.
We test your line, spot any device still on copper and time the change around your shifts. Eligible 01642 numbers normally move with you, and your alarm company and card terminal provider can advise on their equipment.
Fixed lines with hardware on your premises
✕ Tied to a physical line at one address
✕ Standard call audio only
✕ No mobile or desktop apps
✕ Video calling needs a separate tool
✕ No transcription or AI features
✕ Adding users often means an engineer visit
Ageing hardware and rising maintenance
Hosted over broadband, on any device
✓ Works anywhere with a connection
✓ High-definition audio where the connection allows
✓ iPhone, Android, PC and Mac apps
✓ Video meetings available
✓ AI call transcription available
✓ Users can be added online
No phone hardware to maintain on your premises
Blake Telecom have been supplying our business communications for well over 10 years. We have found both their systems and support to be fully robust, and they have given an excellent service throughout, with value for money for their products. Their approach to helping our business has always been excellent from every aspect and I would highly recommend their services.
Blake Telecom have been paramount to the growth of our business by continuing to offer our business the very highest level of service. The equipment we have been supplied has been extremely flexible, allowing us to adapt as our needs change. Blake Telecom’s knowledge and expertise have been very professional, and we look forward to working together on our future projects.
Blake Telecom have revolutionised the way we operate. They have gone the extra mile in making the setup process painless, and it was easy to install. Any questions are dealt with quickly and efficiently, and the staff are a pleasure to deal with. I truly wish we had found them years ago. We recommend Blake Telecom to many of our suppliers and even customers whenever we can.
When we moved to rural office space, without the benefit of reasonable broadband speed or any telephony services in place, Blake Telecom directed us to alternatives, and the solution we have is excellent. 4G Wi-Fi VoIP serves our current needs and situation perfectly. The team were succinct in their explanation of what we could achieve, providing something promptly and getting this set up with minimum fuss and delay.
We look after firms from Centre Square offices and Boho Zone studios to businesses in Middlehaven, Linthorpe, Riverside Park and TeesAMP.
Beyond the town, we support firms in Redcar, Guisborough and Yarm remotely. Based in Stockton-on-Tees? Our business phone system in Stockton page covers the borough.
Also trading in Hartlepool? Our business phone system in Hartlepool page covers the town.
Call 01642 548800The town centre and inner suburbs.
Southern suburbs.
East along the coast.
South towards the moors.
Digital and creative firms in Middlesbrough are increasingly asked by larger clients to prove their suppliers handle data securely. The platform behind your phones can help you answer those questionnaires.
Answers for Client Questionnaires. You can point clients to ISO 27001 and ISO 27017 certification, a SOC 2 report and Cyber Essentials, along with data handling under UK GDPR.
Where the Data Lives. Call data for your Middlesbrough team stays in UK data centres, and video meetings with clients are encrypted end to end.
Client Payments. Invoices paid by phone can go through PCI DSS compliant capture, and card numbers never reach your staff or recordings.
Recorded Calls. Keep a record of briefings with VoIP call recording: 30 days as standard, up to 180 days if you need it and archiving for up to 10 years.
These are the questions Middlesbrough firms bring to us most. Our blog has further reading, or get in touch via the contact page.
Would you like to talk it through? Phone the Teesside team on 01642 548800.
Tell us how your team takes calls now and where it struggles, and we will put together one clearly priced plan.
When you go ahead, we fit your phones, port your 01642 numbers and help your people get to grips with them, then support your Middlesbrough sites, however many you run.
Our UK-based team is available Monday to Friday, 9am to 5.30pm.
Reviewed by Aaron Barrowman, Engineer at Blake Telecom · Last reviewed 13 October 2026
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