If you would like a business phone system in Bangor that greets callers in Welsh, English or both, then have a word with our team. Our experts bring decades of experience, and they will help your callers feel at home from the moment you answer, however busy the day gets.
Calls are clear and reliable, and each caller is directed to the person, team or office you have chosen. You can answer on a desk phone, in Microsoft Teams, through our app or on a laptop, at the office on the High Street, at home in Menai Bridge or out across Gwynedd.
Ring us on 01248 661699.
Most Bangor businesses only switch phone provider once in a long while, and the move needs to be easy. The right VoIP provider in Bangor makes sure it is: your 01248 numbers stay with you and your team carries on without a hitch.
VoIP carries your calls across the internet rather than the old copper wire, and some people call it a cloud phone system or hosted PBX. Staff can pick up wherever they are, on a handset, a laptop or a mobile.
We would look for free number porting, handsets that are ready the day they arrive, bilingual greetings if you want them and a support line answered by the people who built your system. Blake Telecom is happy to tick each box as your VoIP provider in Bangor.
Team
YouBangor office · 01248 line
Rhys Owen
Llanfairpwll · 01248 ••••45
For illustration purposes only. Screens are examples and do not show real systems or data.
For illustration purposes only. Screens are examples and do not show real systems or data.
We work with small practices on the High Street, university spin-outs at M-SParc and firms with sites on both sides of the Menai Strait. Each business phone system we set up in Bangor is built around the way your people work.
We begin by asking who takes which calls, where your staff are based and which apps they use day to day. Comparing phone systems in Bangor should never mean wading through jargon, and we keep our advice friendly and simple.
With a business phone system in Bangor, your staff in the city, Menai Bridge, Beaumaris, Y Felinheli, Caernarfon and Bethesda can all share one directory. A call to your Bangor office can be answered in Beaumaris or passed straight to a colleague in Caernarfon.
You can see the main features below.
A new phone system should never mean a new number for your customers to learn. If your 01248 number can be ported, we move it over to your new setup for you.
Porting your 01248 numbers across is free of charge.
From then on, calls can reach desk phones, computers and mobiles, and your callers keep seeing the Bangor number they know.
Visiting a client on Anglesey, working from home or covering a shift at short notice, your team can all answer the same 01248 number without carrying a second phone.
Your callers always see your familiar Bangor number, never a personal mobile.
VoIP is short for Voice over Internet Protocol, which is a fancy way of saying your calls use your internet connection instead of an old copper phone line.
The person ringing you notices nothing at all, because the number, the ring and the sound stay just as they were. That is why so many Bangor firms are making the move to VoIP phone systems. You can read more in our guide to what VoIP means.
UCaaS is Unified Communications as a Service, and it gathers calls, video meetings, chat and your staff list into one app with a single login. Have a look at our UCaaS page to see how it fits together.
Say a customer rings your 01248 number. The person who answers can message a colleague, pass the call to someone in Menai Bridge or start a video call from the same screen, and an AI summary keeps a note of the outcome.
As your VoIP provider in Bangor, we build and test the system before it reaches you, bring your 01248 numbers across and stay with you afterwards through one friendly UK-based support team.
CCaaS means Contact Centre as a Service, and it is designed for teams who spend most of their day helping customers on the phone or online.
It adds queues, routing by skill, wallboards and call scoring. The UCaaS and CCaaS solutions page lists everything available.
6 members
AI summaryFor illustration purposes only. Screens are examples and do not show real systems or data.
| Compare | UCaaS | CCaaS |
|---|---|---|
| Suited to | Everyone in the business | Customer-facing service teams |
| Core purpose | Everyday calls, meetings and chat | Handling high volumes of enquiries |
| Typical tools | Calls, video, chat and voicemail | Queues, routing, wallboards, call scoring |
| Channels | Voice, video and messaging | Voice, email, chat, SMS, social |
| Reporting | Call history and usage | Live queues and agent stats |
| Common users | Offices, practices and trades | Help desks and booking teams |
Choosing a business phone system in Bangor does not mean buying the biggest package. Most businesses start with UCaaS for calls, meetings and messaging, and if your enquiries pick up later, contact centre tools such as queues and reports slot into the same platform without replacing anything.
Not sure which suits your Bangor team? Just ask and we will happily explain the difference.
Call 01248 661699or request a quoteNo two Bangor offices handle calls in quite the same way, and we pick features to fit your routine. Lots of Bangor teams also like having voicemails sent by email, texting from the business number and presence, which shows at a glance who is free to talk.
A recorded greeting, in Welsh, English or both, sends callers to the right department without anyone answering first.
When the lines are busy, callers join a queue and go through to the next colleague who is free. You decide how the queue behaves in the morning, at lunch and after hours.
Your own rules decide who gets each call, from a single colleague to a whole department, depending on the time of day.
The app puts your business number on laptops and mobiles, which suits staff visiting clients around Gwynedd and Anglesey. Business mobiles sit happily alongside your desk phones.
Recording calls is useful for training and for compliance. Recordings are kept in warm storage for 30 days, or up to 180 days on request, and cold storage can keep them for ten years.
Link a compatible CRM, and the caller’s details appear on screen as the phone rings, which saves your team hunting for them.
If your office already runs on Microsoft Teams, we can use direct routing to bring your 01248 number into Teams, and people call from the app they use all day.
Our friendly support team is based in the UK, and you can reach them on 01248 661699. They look after your platform, answer your questions and make any changes you ask for.
The platform is built on infrastructure holding Cyber Essentials Plus, ISO 27001 and SOC 2 Type II, among other standards. To find out what they cover, take a look at the NCSC overview and IASME’s certification guide.
For illustration purposes only. Screens are examples and do not show real systems or data.
Bangor’s university, hospital and tourism businesses all run busy phone lines. As your call volumes grow, your business phone system in Bangor can add queue management, agent tools and a live wallboard.
From that screen your supervisors can see how long the queue is, who has waited longest and how service levels look, and spot immediately which agents can take the next call. Read more on our contact centre solutions.
Talk to us about your contact centreFor illustration purposes only. Screens are examples and do not show real systems or data.
Phone calls, emails, web chat and social messages all join one list, and nothing slips through the gaps.
Callers are matched to the colleague with the right knowledge, not simply the next free line.
Team leaders can watch the queue and waiting times as they happen, then listen in or step into a call.
Your call history helps you forecast busy periods and plan shifts, while call scoring shows where a little training will help.
Send reminders and service updates to lots of customers at once, keeping your agents free for incoming calls.
Helpful prompts guide newer agents through a call and help them give the right answer first time.
Your recorded calls are easy to search and play back when you need to check what was said.
A virtual agent can answer routine questions and pass callers on, and AI summaries mean your team no longer has to scribble notes.
Your phone system should slot into your working day, never get in its way. Before go-live, we sit down with you to plan users, numbers, your connection and opening hours.
First we talk through how calls reach you today, who needs a line and which features would help your Bangor office.
Our engineers create each user and department and map out your call routes from our office, and we test everything before anything is posted.
Your desk phones arrive already set up and ready to plug in.
Your eligible numbers move across on the day you choose, with no break in incoming calls.
A short, friendly walkthrough gets everyone comfortable with the new system.
As everything turns up ready to go, the changeover is quick. We do the technical work and keep you posted along the way.
Would you like these steps planned around your own premises? Just ask.
Call 01248 661699or request a quoteEducation, health and science anchor the local economy. Bangor University and Ysbyty Gwynedd are major employers, and M-SParc at Gaerwen hosts science and technology firms across the Menai Strait.
Visitors heading for Eryri, the ferry port at Holyhead and the professional firms along the High Street all add to the mix. Each has its own way of using the phones, and we set yours up to match how your team actually works.
Mortgage brokers, insurers and financial advisers can record calls, route them securely and keep records for years.
Financial services phone systems →Direct dials, a history of client calls and after-hours routing for solicitors and accountants in the city centre.
Professional services phone systems →App-based calling and Microsoft Teams integration for start-ups and research teams at M-SParc.
Technology services phone systems →Queues, skills-based routing and live reports for student services, support desks and booking teams.
Contact centre phone systems →Morning call queues, out-of-hours greetings and recording for surgeries, dentists and clinics near Ysbyty Gwynedd.
Healthcare phone systems →Office ring groups, plus mobile apps that keep workshop staff at Llandygai and Llangefni reachable.
Manufacturing phone systems →Engineers keep the company number on their mobiles while working across Gwynedd and Anglesey.
Engineering phone systems →Queues and routing for hauliers, depots and dispatch teams along the A55 and at the port of Holyhead.
Logistics phone systems →Flexible calling for agencies, film crews and creative studios working across North Wales.
Media phone systems →Welcome menus in Welsh and English, plus booking lines for hotels, cafés and attractions near Eryri.
Hospitality phone systems →Let us know your line of work and we will suggest a business phone system in Bangor that fits.
Call 01248 661699or request a quoteWelsh is part of everyday business in Gwynedd and Anglesey, and many of your callers will expect a greeting in both languages.
Your business phone system in Bangor can welcome callers in Welsh and English, then send them to the right team.
Record your welcome message, holiday notice and voicemail in both languages, and all your callers feel properly looked after.
A simple menu lets callers press one for Welsh or two for English, then routes them to staff who speak it.
Staff in Bangor, Menai Bridge and Llangefni appear in the same directory and work from shared queues and call logs.
One friendly UK-based team supports your system from Caernarfon to Holyhead, and handles any changes you need along the way.
Public bodies with Welsh language duties will find helpful guidance from the Welsh Language Commissioner. If you also trade further south, we support firms in Swansea and across Wales.
North Wales dialling codes
Bangor 01248 · Caernarfon 01286 · Holyhead 01407 · Llandudno 01492
For illustration purposes only. Screens are examples and do not show real systems or data.
Plans start from £8.99 a month per user, you can begin with a single user, and moving your existing Bangor numbers across is free.
Your price comes down to your headcount, the features you want and your internet connection, and we build each quote around you. Our pricing page walks through the choices, and we are always happy to talk them through with you.
From moving your numbers to installing your business phone system in Bangor, you deal with one friendly team, and they stay your point of contact for years to come.
We plan and test your system fully, move your 01248 numbers and keep helping you once you are live.
You deal with a small UK-based team who talk you through the options and recommend only what you need.
Customers give us 4.9 stars on Google, and a few of their comments are further down this page.
Local firms are steadily moving their telephone systems in Bangor to the cloud, and three practical benefits really stand out.
Hybrid working. Each person keeps the same number, directory and call history at the office, at home or visiting clients across Anglesey.
Business continuity. If a storm or a line fault cuts off the office, your staff can carry on from elsewhere and calls can move to mobiles or a backup number. It is a simple disaster recovery plan with nothing extra to look after.
Voicemail to email. Miss a call, and the message turns up in your inbox, ready to play on a laptop or a phone.
For illustration purposes only. Screens are examples and do not show real systems or data.
From Deiniol Road to Parc Menai and the Llandygai estate, Bangor businesses run their calls on a platform judges have rewarded this year. Two programmes chose it for Gold, and analysts listed it among the Leaders in their 2025 study.
Customer Service Team of the Year
Won at the 24th American Business Awards in April 2026, alongside a second Gold for Achievement in Management, two Silver and one Bronze.
Product UX
Awarded in April 2026 for the platform’s mobile workspace, which brings calls, video and team chat into one screen.
Contact Centre as a Service
Named a Leader and Fast Mover in the 2025 GigaOm Radar for CCaaS, which compares contact centre platforms on features and pace of development.
These awards belong to the platform we supply, and you can read verified user reviews of it on Gartner Peer Insights.
If something needs looking at, Bangor businesses can ring 01248 661699 and talk to the people who installed their system and still look after it.
We fix most problems remotely, and when a visit really is needed, we will arrange to come out to your Bangor premises.
Since 2004, we have helped UK businesses leave copper lines behind for cloud phone systems, and we can also supply business broadband or a leased line to keep your calls clear.
Openreach retires the UK’s analogue landline network, the PSTN, on 31 January 2027. Businesses still using analogue or ISDN lines should check alarms, lifts and card machines as well as phones.
A cloud phone system removes your reliance on those lines. Your calls run over your internet connection instead, with call routing, voicemail and mobile apps ready to go.
We can test your connection, look over your equipment and plan the move around your staff. Eligible 01248 numbers can normally come with you.
Fixed lines with hardware on your premises
✕ Tied to a physical line at one address
✕ Standard call audio only
✕ No mobile or desktop apps
✕ Video calling needs a separate tool
✕ No transcription or AI features
✕ Adding users often means an engineer visit
Ageing hardware and rising maintenance
Hosted over broadband, on any device
✓ Works anywhere with a connection
✓ High-definition audio where the connection allows
✓ iPhone, Android, PC and Mac apps
✓ Video meetings available
✓ AI call transcription available
✓ Users can be added online
No phone hardware to maintain on your premises
Blake Telecom have been supplying our business communications for well over 10 years. We have found both their systems and support to be fully robust, and they have given an excellent service throughout, with value for money for their products. Their approach to helping our business has always been excellent from every aspect and I would highly recommend their services.
Blake Telecom have been paramount to the growth of our business by continuing to offer our business the very highest level of service. The equipment we have been supplied has been extremely flexible, allowing us to adapt as our needs change. Blake Telecom’s knowledge and expertise have been very professional, and we look forward to working together on our future projects.
Blake Telecom have revolutionised the way we operate. They have gone the extra mile in making the setup process painless, and it was easy to install. Any questions are dealt with quickly and efficiently, and the staff are a pleasure to deal with. I truly wish we had found them years ago. We recommend Blake Telecom to many of our suppliers and even customers whenever we can.
When we moved to rural office space, without the benefit of reasonable broadband speed or any telephony services in place, Blake Telecom directed us to alternatives, and the solution we have is excellent. 4G Wi-Fi VoIP serves our current needs and situation perfectly. The team were succinct in their explanation of what we could achieve, providing something promptly and getting this set up with minimum fuss and delay.
We look after businesses right across the city, from the High Street and Deiniol Road to Parc Menai, the Llandygai estate and the waterfront near Garth Pier.
Further afield, we help clients in and around Menai Bridge, Beaumaris, Llanfairpwll, Llangefni, Holyhead, Caernarfon, Bethesda and Llanberis. Because we set up and manage systems remotely, we can look after your sites wherever they are.
Elsewhere in Wales? Our business phone system in Wales page covers the rest of the country.
Call 01248 661699The city, its university and hospital, and the towns and villages along the edge of Eryri.
Towns and villages just across the Menai bridges, where many Bangor firms have staff and sites.
The port town of Holyhead and the coast around Rhosneigr and Trearddur Bay.
Llangefni, Amlwch and the east coast villages from Benllech to Moelfre.
When Bangor businesses renew their cyber insurance, insurers increasingly ask how phone calls, recordings and card payments are protected. A cloud platform with recognised standards makes those forms simpler.
Certifications Insurers Recognise. On your renewal you can list ISO 27001, ISO 27017, a completed SOC 2 audit and Cyber Essentials, with data handled under UK GDPR.
Card Payments Taken Out of Scope. Because PCI DSS compliant capture takes the card instead of your Bangor staff, one of the risks insurers ask about is removed.
Hosting Location. Insurers asking where data lives can be told UK data centres, with end-to-end encryption on every video meeting.
Recording and Retention. Recordings made with VoIP call recording last a month, six months or ten years in an archive, giving you a clear answer for the form.
These are the questions firms in Bangor and on Anglesey bring to us most. If yours is not covered, try our blog or contact us.
Would you prefer to talk it through? Ring our team on 01248 661699.
Tell us how your calls are handled now, who always needs to be reachable and what keeps going wrong, and we will come up with something practical, with a clear quote to match.
When you are happy to go ahead, our team handles installation, number transfers, training and ongoing support, from swapping tired old handsets to leaving ISDN behind or adding a Welsh-language greeting.
Our UK-based team is available Monday to Friday, 9am to 5.30pm.
Reviewed by Aaron Barrowman, Engineer at Blake Telecom
Aaron is one of the engineers who plan, configure and support the business phone systems we supply. He checks the technical detail on this page against the way our systems are set up for customers.
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