A Contact Centre Platform Built Into Every Plan
For Bristol businesses that handle high volumes of customer enquiries, our platform includes a full contact centre capability as part of your monthly subscription. There is nothing extra to buy.
Business Phone System in Bristol From Just £8.99 Per Month
Bristol is one of the UK’s most exciting and commercially diverse cities. From the aerospace and engineering firms around Filton and Patchway, to financial services businesses in Temple Quay, the tech community growing around the Engine Shed, and thousands of independent retailers, legal practices, healthcare providers and creative agencies spread across the city — every one of them needs to communicate well to succeed. Bristol businesses that are still stuck on old, outdated phone systems are paying too much, missing calls they should be taking, and making life harder for their teams than it needs to be.
That is why having the right business phone system in Bristol matters more than most business owners realise. At Blake Telecom we help Bristol businesses move to a modern cloud platform that gives your team the freedom to communicate from anywhere, on any device, without missing a beat. Whether you are a sole trader in Bedminster or a growing company with offices across the North Fringe, we will find the right solution, set it up properly, and support you every step of the way.
Helping Bristol Businesses Communicate Better
Every Bristol business is different. Some need something simple, affordable and reliable that just works. Others need advanced call routing, contact centre tools, Microsoft Teams integration and full CRM connectivity. Whatever your situation looks like, we take the time to understand exactly how your business communicates before we recommend anything. No pressure, no jargon, just honest advice about what will actually make a difference for you and your customers.
We have been supplying telephone systems Bristol businesses depend on since 2004 and our customers stay with us because we genuinely care about getting it right. Ask any of the businesses we work with and they will tell you the same thing. Blake Telecom just makes things easier.
The PSTN Switch Off Is Coming. Is Your Bristol Business Ready?
The PSTN switch-off Bristol businesses must prepare for has been confirmed for January 2027. Ofcom has published full guidance on what this means for your business, which you can read here. If your business still relies on traditional copper phone lines or ISDN, you will need to move to a digital alternative before that date. Companies that leave it too late often face rushed migrations, higher costs and unnecessary disruption at exactly the wrong moment.
Moving now means you avoid all of that. Blake Telecom handles the entire process for you. We transfer your existing Bristol phone numbers, configure your new system and test everything fully before you go live. There is no downtime, no missed calls and no drama. Once you have made the switch, you immediately benefit from lower call costs, a much richer set of features and a platform that is built for the way modern businesses actually work.
Why More Bristol Businesses Are Choosing a Cloud Business Phone System in Bristol
The shift from traditional telephone infrastructure to cloud based systems is well underway across Bristol, and it is easy to understand why. The VoIP phone system Bristol businesses are switching to today runs over your existing broadband connection. There is no expensive hardware to maintain on site, no costly service contracts, and no restrictions on where your team can work.
A cloud phone system Bristol businesses are choosing gives your people the freedom to take and make calls from a desk phone, a laptop or a mobile, all using the same business number. Adding a new team member takes minutes. Connecting a second office is just as straightforward. Because everything is managed through a single online portal, you are always in control without needing an IT department to make changes on your behalf.
For a financial services firm in Temple Quay, a healthcare practice in Henleaze or a logistics company in Avonmouth, that level of flexibility and control makes a real difference to how the business runs every single day.
Why Bristol Businesses Choose Blake Telecom For Their Business Phone System
We do not hand you a phone system and then disappear. From your very first conversation with us, we want to understand how your business actually works. How many people need to take and make calls. Whether you work from one location or several. What your customers expect when they ring you. Then we build a solution around that, not a generic package that roughly fits.
As a VoIP provider Bristol businesses have trusted since 2004, here is what every customer gets with us as standard.
Free call recording on every plan with 30 days of storage included. Free calls to UK 01, 02, 03 and 07 numbers. A professional welcome greeting configured and ready before your go live date. Advanced call routing and auto attendant so no call ever goes unanswered. Voicemail to email so important messages are never lost. HD voice quality on every call and every device. And your complete system live and working within 24 hours of placing your order.
Every phone we supply arrives fully set up before it leaves us. You plug it in and it works straight away. No engineer visits, no lengthy installation windows and no surprises.
Work From Anywhere With Your Free Mobile and Desktop Apps
Every Blake Telecom plan includes free iPhone, Android, PC and Mac apps as part of the package. A proper office phone system Bristol businesses use today should work wherever your team happens to be, not just when they are sitting at a desk.
When someone from your team is visiting a client in Clifton, working from home in Westbury on Trym or travelling down the M4 to London, they can take and make calls through the app on their mobile or laptop, using your business number. Calls to your main Bristol number ring straight through to them. They call out showing your business number. Transfers, voicemail, video meetings — all of it works exactly as it would on a desk phone, from wherever they are that day.
If you still want physical handsets on desks as well, we supply and set those up too, fully configured before we send them out so they are ready to use the moment they arrive.
Expertise
With over 30 years of experience, your business is in the best hands to deliver your communications needs.
Simple set up
No more complicated setup or engineer callouts. We can have your new system fully programmed and working in 24 hours.
Work from anywhere
Whether you are UK based or elsewhere in the world, our HD platform gives you a precence wherever you need it.
UCaaS For Bristol. Unified Communications Built for Modern Business
UCaaS Bristol is fast becoming the standard for businesses that want to communicate properly rather than just get by. It stands for Unified Communications as a Service and it means bringing your phone calls, video meetings, team messaging and collaboration tools into one platform on one monthly subscription, rather than juggling separate systems that do not talk to each other.
For Bristol businesses this is genuinely transformational. No more paying for a separate video conferencing tool, a separate messaging app and a separate phone system. Everything your team needs to communicate with each other and with your customers lives in one place, accessible from any device, anywhere in the world.
Here is what that delivers in practice.
Lower overall telecoms costs because you are no longer paying for multiple separate services. Automatic software updates with no involvement needed from your side. Business continuity built in so if one office loses its connection, calls automatically route to another location or to mobile devices. A financially backed 99.999% uptime service level agreement. Enterprise grade encryption and security across every call, message and meeting. Full support for remote and hybrid teams. One provider, one bill and one support contact to call. A single admin portal from which you manage every user across every site in your business.
Smart Call Routing and Auto Attendant
Calls reach the right person or team every time through intelligent menus, ring groups and call queues that you manage yourself through your online portal.
HD Video Conferencing and Team Messaging
Host video meetings for up to 500 people, share your screen and keep your whole team connected through instant messaging in the same app they already use for calls.
Free Call Recording and Compliance Storage
Call recording comes as standard on every plan with 30 days of secure storage included. Businesses in regulated sectors can extend this to several years with no complicated setup required.
Real Time Analytics and Reporting
See exactly what is happening across your phone system right now. Live queues, missed calls, team activity and call volumes are all visible from a single web based dashboard you can access from any device.
Omnichannel Customer Communication
Every conversation is logged automatically against the customer record, so if someone calls today and emails next week, the agent handling that email already has the full history. Faster resolutions, fewer repeated explanations and a noticeably better experience for your customers.
Connect with Salesforce, HubSpot, Zoho CRM, Microsoft Teams and Google Workspace so your team always has the customer context they need during every call, without switching between applications.
Supporting Bristol's Key Business Sectors
Our hosted VoIP Bristol plans serve businesses right across the city and the wider South West region. These are the sectors we work with most often.
Financial services and insurance businesses in Temple Quay and Canons Marsh depend on us for compliant call recording, fully encrypted communications and CRM integration that makes every customer interaction more productive and properly documented.
Aerospace and engineering companies across the Filton corridor, including supply chain businesses serving the major manufacturers in that area, rely on our systems to connect multiple sites, keep mobile teams reachable and maintain secure communications at all times.
Bristol’s technology and creative businesses, many of them based around the Engine Shed, Paintworks and Stokes Croft, need communication tools that keep pace with how their teams actually work. Our platform does that without overcomplicating anything.
Legal and professional services firms across the city need reliable call recording, strong security standards and seamless integration with the case management tools already in their workflow. We deliver all of that as standard.
Healthcare providers including GP practices, dental surgeries, private clinics and care homes across Bristol use our platform to manage patient communication efficiently and in full compliance with relevant data protection requirements.
Retail and hospitality businesses, whether a single independent venue in Stokes Croft or a group of sites spread across the city, use our platform to handle busy periods professionally and make sure no customer call ever gets missed.
Why Choose Blake Telecom for Your Business Phone System in Bristol
Over 30 years of experience in business communications. We have seen every challenge a Bristol business can face and we know how to solve it.
No engineer callouts needed. Our cloud platform is configured remotely and your system can be live within 24 hours of placing your order.
Free call recording on every single plan. No extra cost, no hidden charges, just included as standard for every customer.
Flexible and honest contracts. Add or remove users as your business changes without any unexpected price increases along the way.
UK based support from people who know your account. When you need help you speak to someone who is genuinely invested in getting things sorted for you.
One provider for everything. Phone systems, broadband, leased lines and mobile SIMs all taken care of under one roof so you have one bill and one number to call if anything needs attention.
Whether you are looking for a straightforward business phone system in Bristol for a small team, or a full UCaaS Bristol deployment across multiple sites and locations, we have exactly the right solution for your business.
Supplying Business Communications Since 2004
Blake Telecom – UK Coverage Offering Solution Based Communications
Reliable Support From a Team That Knows Your Account
When something goes wrong with a phone system the last thing you want is to spend twenty minutes explaining your setup to someone who has never heard of you. At Blake Telecom every business phone system in Bristol we install comes with UK based support from people who know your account from day one.
We handle the setup, the number porting and the configuration ourselves. We test everything fully before your go live date so there are no last minute problems. Once you are up and running our support team monitors the system proactively so most issues are caught and resolved before you are even aware of them.
Your Business Communications Kept Secure
Security is part of the platform from the ground up, not something added on at the end. Every call, voicemail and message on our network is encrypted and our infrastructure meets strict standards for protecting financial information, customer data and business critical communications.
Our platform holds ISO 27001 certification and Cyber Essentials Plus accreditation. For Bristol businesses in financial services, healthcare, legal or any regulated sector, that level of assurance matters enormously. The National Cyber Security Centre also offers a free small business security guide which is worth reading for any Bristol business owner. For businesses that simply want to know their communications are private and protected, it is there automatically without anything extra required from you.
Straightforward Pricing With No Surprises
Telecoms pricing should be clear and honest, and ours is. Our hosted VoIP Bristol plans start from just £8.99 per user per month and every feature described on this page is included in that price. There are no call out charges and no maintenance costs for the duration of your contract.
As your Bristol business grows, adding new users is instant. Open a new office in Emerson’s Green, take on a remote team or expand right across the South West and your phone system grows with you immediately. No new hardware to buy, no downtime and no unexpected bills arriving at the end of the month.
Communicate and collaborate anytime and anywhere
Phone Your Bristol Clients From Anywhere
Access to some of the highest awarded VoIP business phone systems in the market. Here are just some...
Stevie Award Winner
WINNER
2023
Mulitple Contact Awards
WINNER
2024
UCaas, VoIP Awards
WINNER
2024
Best Enterprise Service
WINNER
2023
Best Enterprise Service
WINNER
2023
Elevate Your Caller's Experience User Friendly Features
Our VoIP systems come with advanced features such as call forwarding, call waiting, voicemail, integration to other platforms such as Salesforce or Microsoft Teams and more, which enable businesses to have their calls answered quickly. If you are looking to upgrade or require a replacement phone system in Bristol, our specialists can help your business increase productivity and streamline communication processes. This will leave your business to enjoy significant savings while benefiting from advanced features that improve overall efficiency.
Happy Clients Share Their Success Stories
Moving to rural office space, without the benefits of reasonable broadband speed, and without telephony services include, Blake Telecom directed us to alternatives and the solution we have is excellent. 4G Wi-Fi VoIP, serving our current needs and situation perfectly. The team were succinct in his explanation of what we could achieve, providing something promptly and getting this set up with minimum fuss and delay.
Blake Telecom have been supplying our business communications for well over 10 years. We have found both their systems and support to be fully robust and they have given an excellent service throughout with value for money for their products. Their approach to helping our business has always been excellent from every aspect and I would highly recommend their services
Blake Telecom have revolutionised the way we operate.They have gone the extra mile in making the setup process painless and it was easy to install. Any questions are dealt with quickly and efficiently, and the staff are a pleasure to deal with. I truly wish we found them years ago. We recommend Blake Telecom to many of our suppliers and even customers whenever we can.
Just some of the companies we work with...
Get Quick Answers to Your Questions
If you have any questions that are not answered here, check out our helpful blog or contact us for further advice.
With over 30 years of experience, we are the number one trusted provider for VoIP phone systems in Bristol.
Providing Business Telephone Systems, Business Broadband, Mobile Solutions and More Throughout Bristol, the South West and Across the UK.
Blake Telecom have been paramount to the growth of our business by continuing to offer our business the very highest level of service. The equipment we have been supplied has been extremely flexible allowing us to change needs. Blake Telecom's knowledge and expertise has been very professional and we look forward to working together on our future projects.