If your organisation would like a business phone system in Lancaster that handles patients, partners and customers calling all day, then come and talk to us. With decades of experience behind us, we will make sure your callers are greeted kindly and put through without a long wait.
Voices come through clearly, and each call is routed to the people you have chosen to answer it. Your people can answer on a desk handset, inside Microsoft Teams, on our app or on a laptop, near the castle, at the Health Innovation Campus or at home in Caton.
Give our friendly UK-based team a call on 01524 917040.
Lancaster organisations rarely change phone supplier, and with patients, partners and customers ringing all day, the move has to be smooth. A dependable VoIP provider in Lancaster keeps your 01524 numbers where they are and lets your team carry on.
VoIP sends calls over an internet connection rather than the old analogue line, and some suppliers sell it as a hosted PBX. Staff can answer in the office, the lab, the clinic or at home.
We would check for free porting, phones that arrive configured and a support line answered by the engineers who know your setup. Blake Telecom provides each of those, and that is what makes us a sound VoIP provider in Lancaster.
Team
YouLancaster office · 01524 line
Ben Procter
Heysham · 01524 ••••13
For illustration purposes only. Screens are examples and do not show real systems or data.
For illustration purposes only. Screens are examples and do not show real systems or data.
We look after university tech spin-outs, care providers near the Royal Lancaster Infirmary, port firms at Heysham and shops on Penny Street, and we plan each system around the people who answer it.
We find out who takes calls, which building or campus they work from and the software open on their screens. Weighing up phone systems in Lancaster should be quick, and we always keep our explanations free of jargon.
Your offices in Morecambe, Heysham, Carnforth, Garstang and Kirkby Lonsdale can all join a single business phone system in Lancaster, and a call picked up near the castle can go straight through to a Heysham colleague.
The features Lancaster firms use most appear further down.
An 01524 number says you belong to Lancaster and Morecambe Bay. Once the port is approved, the number moves to our hosted platform on a date you choose.
Porting your 01524 numbers across is free of charge.
After the move, a single incoming call rings desk, laptop and mobile at once, and the calls you make still show the Lancaster number.
A researcher at a conference in Manchester, a practice manager at home in Caton and an engineer at Heysham can all answer 01524 calls through the app.
When you call customers, they see your Lancaster office number and not somebody’s own phone.
VoIP (Voice over Internet Protocol) converts calls into data that travels over the internet, replacing a copper line.
The audio is crisp and clear, which is why labs, clinics and shipping firms now rely on VoIP phone systems in Lancaster. The basics are in our VoIP guide.
UCaaS (Unified Communications as a Service) brings your team’s calls, video meetings, chat and colleague directory together in one app. The UCaaS page explains it fully.
Imagine a research partner in Manchester phoning your 01524 number about a joint project.
The person who answers can message the project lead, put the partner through to the lab manager or bring the group onto video from the same app, and an AI summary sets out the agreed actions when the call is over.
Contact Centre as a Service, CCaaS for short, suits appointment lines, student services and sales desks that are on the phone all day.
You get queues, routing by expertise, wallboards and call scoring, and our UCaaS and CCaaS solutions overview shows how they all work together.
6 members
AI summaryFor illustration purposes only. Screens are examples and do not show real systems or data.
| Compare | UCaaS | CCaaS |
|---|---|---|
| Suited to | Everyone in the business | Customer-facing teams |
| Core purpose | General calling and teamwork | Heavy volumes of enquiries |
| Typical tools | Voice, video, chat and voicemail | Queues, skill routing and scoring |
| Channels | Calls, meetings and messaging | Phone, email, live chat, SMS and social |
| Reporting | Call records and usage figures | Live queue and agent dashboards |
| Common users | Offices, labs and shops | Appointment lines, helpdesks and sales desks |
Most Lancaster organisations begin with UCaaS, which keeps calls, meetings and messages together, and as things get busier, we can add contact centre features on the same account.
Unsure which suits your Lancaster team? Ring us and we will compare the options with you.
Call 01524 917040or request a quoteA research spin-out, a dental practice on Church Street and a café near the Priory all use a business phone system in Lancaster differently, and we switch on the features that suit you.
A friendly recorded welcome invites callers to choose sales, support or accounts.
When calls stack up, callers hold in turn, and you choose their music, the longest wait and a greeting for evenings and weekends.
Routing rules pass each call to a chosen person, a team or a Morecambe branch, depending on the hour and who is signed in.
Researchers on campus and staff at home take calls to your company number in our app, on a laptop or mobile, and we can also supply business mobiles when needed.
Call recordings help with training, quality reviews and complaints. A Lancaster call stays in warm storage for one month by default, or as long as 180 days. Past that point, a ten-year Lancaster archive in cold storage is available.
Hook up a supported CRM, and a client’s file opens as their call comes through.
If your organisation works in Microsoft Teams, direct routing lets you run your 01524 calls right inside it.
For changes or a helping hand, Lancaster customers can ring our friendly UK engineers on 01524 917040.
The platform runs on infrastructure certified to ISO 27001, SOC 2 Type II and Cyber Essentials Plus, and both the NCSC overview and IASME’s guidance explain what those schemes cover.
For illustration purposes only. Screens are examples and do not show real systems or data.
Health and care services, student accommodation providers, ferry and freight firms and housing teams around Lancaster all handle steady call volumes. As your own lines get busier, we can turn on queues and a wallboard within your existing account.
Your supervisors can use the wallboard to follow the queue, the oldest caller’s wait and the day’s answer rate, and see which agents are free. Take a look at our contact centre solutions page.
Talk to us about your contact centreFor illustration purposes only. Screens are examples and do not show real systems or data.
Incoming calls, emails, chats and social messages all share one list, which your agents work through in order.
Each caller is matched to an agent who understands their enquiry.
Supervisors can watch waiting times as they change and listen in or join when an agent needs help.
Your rotas are shaped by real call volumes, and call scoring shows where a little training will pay off.
Send appointment reminders and service updates in one go while your agents carry on answering.
Helpful suggested answers appear mid-call, giving new team members real confidence.
Search any recording by date or caller’s number, then play it back to confirm what was agreed.
An AI receptionist answers common questions, directs calls and keeps a short written summary afterwards.
Your current phones keep working while the new system is built, and we start by agreeing with you the users, the numbers that move, your broadband and your opening hours.
We talk through your current setup, how calls reach you and who should handle them.
We set up your users, departments and call paths remotely and test them before anything leaves us.
Your handsets come programmed and start ringing once they are plugged in.
Your 01524 numbers transfer on the agreed date, and callers notice no break in service.
A short, friendly training session covers the features your staff will rely on.
Almost all the preparation is done before delivery, the switchover is short, and our engineers take the technical detail off your hands.
Could a plan like this work for your lab, clinic or depot? Let’s choose a date that suits you.
Call 01524 917040or request a quoteLancaster is Lancashire’s historic county town on the River Lune, with a castle on the site of a Roman fort. Lancaster University’s InfoLab21 is a centre of excellence for information and communication technologies.
Heysham Port runs ferries to the Isle of Man, Northern Ireland and Ireland, and Lancaster Castle and Williamson Park attract visitors all year. We plan your system around the way your firm works.
Accountants, insurers and financial advisers get securely routed, recorded calls, with retention matched to their regulator’s rules.
Financial services phone systems →Solicitors near the courts and estate agents in the city centre get their own direct lines, a searchable Lancaster call history and routing for evenings.
Professional services phone systems →University spin-outs and software firms can place calls in Microsoft Teams or through our desktop app, on the Bailrigg campus or at home.
Technology services phone systems →Appointment lines and helpdesks get queues, skills routing and real-time figures.
Contact centre phone systems →Surgeries, dental practices and care homes around Lancaster can queue the morning calls, play opening hours after closing and keep recordings.
Healthcare phone systems →Engineering and manufacturing staff on the White Cross and Lune Industrial Estates are easy to reach through ring groups and the Lancaster mobile app.
Manufacturing phone systems →Field engineers visit customers across north Lancashire and south Cumbria and ring them using the Lancaster business number.
Engineering phone systems →Port, ferry and haulage teams around Heysham and the Bay Gateway get queues and shift-based routing.
Logistics phone systems →Performers, photographers and event crews pick up calls at the Dukes, in a studio or at home.
Media phone systems →Hotels, guest houses and restaurants in Lancaster and along the Morecambe seafront can welcome guests on their own bookings number.
Hospitality phone systems →Running a spin-out, a practice or a freight desk? Tell us what you do and we will suggest a setup for your Lancaster premises.
Call 01524 917040or request a quoteLancaster’s university spin-outs, health providers and port businesses balance research partners, patients and shipping schedules, often with staff spread between campus, clinics, the docks and home.
Your business phone system in Lancaster from Blake Telecom brings those teams together under one number and directory, and each call reaches the right person in a lab, in a clinic or on the quay at Heysham.
Offices on campus, in the city centre and at Heysham share extensions and transfer calls with a single click.
Researchers and engineers answer the Lancaster number in the app away from their desks, and colleagues can check who is available.
Research partners, patients and shipping agents can each be sent straight to their named contact.
Your sites in Lancaster, Morecambe and across the North West share one friendly UK-based support team.
Operating in Cumbria as well? We also support organisations in Barrow-in-Furness and Carlisle.
North Lancashire dialling codes
Lancaster and Morecambe 01524 · Garstang 01995 · Kendal 01539 · Preston 01772
For illustration purposes only. Screens are examples and do not show real systems or data.
Plans start from £8.99 a month per user, you can begin with a single user, and moving your existing Lancaster numbers across is free.
Your price comes down to your headcount, the features you choose and your broadband. Our pricing page lists typical costs, and we will happily go through them with you.
One friendly team at Blake Telecom looks after moving your numbers, installation and ongoing support for your business phone system in Lancaster.
We plan your business phone system in Lancaster, test it thoroughly, port the 01524 numbers and keep in touch once you are live.
We are a small UK-based business that keeps advice plain and never pushes features you will not use.
Our Google rating sits at 4.9, and you can read a few reviews further down this page.
Lancaster firms that ask us about telephone systems in Lancaster usually have three reasons in mind.
Hybrid working. A project manager working from home in Caton answers the office number, with the team directory and call log right there on screen.
Business continuity. If the power or broadband fails at your office, your customers still get an answer. Calls switch to mobiles or a branch and work carries on, with no reserve system to pay for.
Voicemail to email. Miss a call, and the message reaches your inbox as audio to play when it suits you.
For illustration purposes only. Screens are examples and do not show real systems or data.
From Castle Hill to the Lune Industrial Estate, Lancaster organisations can look at outside opinion before they decide. Award panels in the UK and the United States both chose our platform for Gold in 2026.
Customer Service Team of the Year
Won at the 24th American Business Awards in April 2026, alongside a second Gold for Achievement in Management, two Silver and one Bronze.
Product UX
Awarded in April 2026 for the platform’s mobile workspace, which brings calls, video and team chat into one screen.
Contact Centre as a Service
Named a Leader and Fast Mover in the 2025 GigaOm Radar for CCaaS, which compares contact centre platforms on features and pace of development.
These awards belong to the platform we supply, and you can read verified user reviews of it on Gartner Peer Insights.
If you need us, dial 01524 917040 and talk to the engineers who prepared your Lancaster system.
We fix most faults remotely, and when your premises need a visit, we will send an engineer out to you.
Since 2004, we have been helping firms move off copper and onto cloud calling, and our business broadband and leased lines give your calls a clear, steady connection.
The analogue phone network closes nationally on 31 January 2027. Listed buildings around the castle often still run alarms, lift lines, entry systems and card terminals over copper, and it is worth making a list of these now.
Because broadband carries it, a hosted business phone system in Lancaster has routing, voicemail and apps live from the start.
We check your connection, list anything still using copper and time the changeover around your staff. Eligible 01524 numbers normally move with you, and your alarm and card terminal suppliers can explain their arrangements.
Fixed lines with hardware on your premises
✕ Tied to a physical line at one address
✕ Standard call audio only
✕ No mobile or desktop apps
✕ Video calling needs a separate tool
✕ No transcription or AI features
✕ Adding users often means an engineer visit
Ageing hardware and rising maintenance
Hosted over broadband, on any device
✓ Works anywhere with a connection
✓ High-definition audio where the connection allows
✓ iPhone, Android, PC and Mac apps
✓ Video meetings available
✓ AI call transcription available
✓ Users can be added online
No phone hardware to maintain on your premises
Blake Telecom have been supplying our business communications for well over 10 years. We have found both their systems and support to be fully robust and they have given an excellent service throughout with value for money for their products. Their approach to helping our business has always been excellent from every aspect and I would highly recommend their services.
Blake Telecom have been paramount to the growth of our business by continuing to offer our business the very highest level of service. The equipment we have been supplied has been extremely flexible allowing us to change needs. Blake Telecom’s knowledge and expertise has been very professional and we look forward to working together on our future projects.
Blake Telecom have revolutionised the way we operate. They have gone the extra mile in making the setup process painless and it was easy to install. Any questions are dealt with quickly and efficiently, and the staff are a pleasure to deal with. I truly wish we found them years ago. We recommend Blake Telecom to many of our suppliers and even customers whenever we can.
Moving to rural office space, without the benefits of reasonable broadband speed, and without telephony services include, Blake Telecom directed us to alternatives and the solution we have is excellent. 4G Wi-Fi VoIP, serving our current needs and situation perfectly. The team were succinct in his explanation of what we could achieve, providing something promptly and getting this set up with minimum fuss and delay.
Our Lancaster customers are spread from the city centre and Castle Hill to Bailrigg, the university, White Cross and the Lune Industrial Estate.
Around Morecambe Bay, we look after firms in Morecambe, Heysham, Carnforth and Bolton-le-Sands, all managed remotely.
Also trading in Cumbria? Our business phone system in Barrow-in-Furness page covers Furness.
Call 01524 917040The city centre, Aldcliffe and the university at Bailrigg.
The Lune Valley and villages south of the city.
The bay towns and the port.
North towards Cumbria and the Dales.
Letting agents and landlords near the university handle passport details, guarantor information and bank references by phone at the start of every academic year. That paperwork has moved onto calls, and the calls need protecting.
Reference Calls Kept Safe. Tenant information discussed on calls is stored in UK data centres, and video viewings use end-to-end encryption.
Proven Security. ISO 27001 and ISO 27017 certificates, an annual SOC 2 review and Cyber Essentials apply to the platform, and UK GDPR shapes how personal details are processed.
Rent and Deposits. When a tenant pays a holding deposit by phone, PCI DSS compliant capture means the agent never handles the card number.
A Record of What Was Agreed. Switch on VoIP call recording for lettings staff and keep calls for 30 days, extend that to 180, or archive them for as long as 10 years.
These are the questions Lancaster firms ask most. Further answers are in our blog, and the contact page reaches the team.
Would you prefer to speak to a person? Pick up the phone and dial 01524 917040.
Tell us how calls are handled today and where they go wrong, and we will suggest a setup with a single, clear price.
Once you agree, we fit your phones, bring your numbers across and train your staff, then support one site or several around Morecambe Bay.
Our UK-based team is available Monday to Friday, 9am to 5.30pm.
Reviewed by Aaron Barrowman, Engineer at Blake Telecom
Aaron is one of the engineers who plan, configure and support the business phone systems we supply. He checks the technical detail on this page against the way our systems are set up for customers.
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