If you would like a business phone system in Kendal that runs smoothly through the busy Lakeland season and keeps your team connected wherever they work, then give us a ring. Decades of experience stand behind our engineers, and they will help your guests and customers feel welcome from the very first ring.
Calls sound clear and natural, and callers are put through to wherever you have asked us to route them. Answer on a desk handset, in Microsoft Teams, through our app or on a laptop, in an office on Highgate, at a unit on Mintsfeet or at home in Staveley.
Our friendly UK-based team are on hand on 01539 885815.
Kendal businesses only change phone supplier now and then, and nobody wants a move to fall in the middle of the summer rush. A good VoIP provider in Kendal lets your 01539 numbers stay with you and gets your team through the change without a hitch.
VoIP carries your calls over broadband rather than a traditional exchange line, and suppliers may sell it as a hosted PBX. Your team can answer in the office, at home or halfway up a fell.
Look for free porting, phones that arrive ready, seasonal routing for your busy months and a support line answered by the engineers who built your setup. Blake Telecom offers all of that when we become your VoIP provider in Kendal.
Team
YouKendal office · 01539 line
Joe Airey
Natland · 01539 ••••61
For illustration purposes only. Screens are examples and do not show real systems or data.
For illustration purposes only. Screens are examples and do not show real systems or data.
We look after digital and design studios in the town centre, food producers on the Shap Road estates, hotels and activity firms around Windermere and practices on Lowther Street, and each business phone system in Kendal we plan is shaped by the people who answer the phone.
We ask who answers, where in South Lakeland they work and which software they rely on. Sorting out phone systems in Kendal should never involve jargon, and we explain each step simply.
Teams in Windermere, Ambleside, Sedbergh, Milnthorpe and Kirkby Lonsdale can run on one business phone system in Kendal. A call taken in town can go to a colleague in Windermere in a click.
The features South Lakeland firms use most are further down.
An 01539 number shows your customers you trade from the Auld Grey Town. Where it can be ported, we move the number to our hosted service on a day you choose.
Porting your 01539 numbers across is free of charge.
From then on, a single call can ring a reception handset, a laptop in the studio and a mobile out on the fells together, and your outgoing calls still show the Kendal number.
An instructor on a fell above Ambleside, a bookings manager at home in Staveley and a designer on the train from Oxenholme can all take calls on your 01539 number through the app.
Customers you call see the Kendal business number, not anybody’s own mobile.
Using VoIP (Voice over Internet Protocol), calls cross the internet as data and take over from a copper line.
Calls sound crisp, which is why design studios, guest houses and outdoor shops now rely on VoIP phone systems in Kendal. Our VoIP guide has more.
Unified Communications as a Service (UCaaS) brings your calling, video meetings, team messaging and contact details together in one app. Read our UCaaS page for more.
Picture a walking group calling the 01539 number on your business phone system in Kendal to change a guided day on the fells.
The coordinator who answers can message the guide, put the group through to the operations manager or share a route map on video, all from the app, and an AI summary records the new plan when they say goodbye.
Contact Centre as a Service (CCaaS) is made for booking offices and service teams who spend the day talking to customers.
You get queues, skill-based routing, wallboards and call scoring, and you can take a fuller look in our UCaaS and CCaaS solutions breakdown.
6 members
AI summaryFor illustration purposes only. Screens are examples and do not show real systems or data.
| Compare | UCaaS | CCaaS |
|---|---|---|
| Suited to | Everyone in the business | Customer-facing teams |
| Core purpose | Everyday calling and collaboration | Busy booking and service lines |
| Typical tools | Voice, video, chat and voicemail | Queues, skill routing and scoring |
| Channels | Calls, meetings and messaging | Calls, emails, web chat, texts and social |
| Reporting | Call history and usage reports | Live queue and agent dashboards |
| Common users | Studios, offices and shops | Booking offices, helpdesks and sales lines |
Most Kendal businesses start with UCaaS to bring calls, meetings and chat together, and we can add booking queues and wallboards later without you changing supplier.
Is UCaaS enough for your Kendal business, or is CCaaS worth adding? Ring us and we will weigh them up together.
Call 01539 885815or request a quoteA design agency off Finkle Street, a boat hire firm in Bowness and an outdoor shop on Stricklandgate all use a business phone system in Kendal for different things, and we choose the features that suit how you work.
A friendly recorded greeting directs callers to bookings, sales or accounts.
In the summer rush, callers hold in turn, and you choose what they listen to, how long they can wait and the after-hours message.
Your rules send each call to a particular colleague, a group or a second site, depending on the season, the time and who is in.
Instructors on the fells and staff at home answer company calls in the app, and we can add business mobiles to your order.
Recording supports training, quality checks and booking disputes. Recordings live in warm storage for a month to begin with, or up to 180 days, and a decade-long cold archive is available.
Link a supported CRM, and a returning guest’s booking history is on screen before you answer.
If your firm uses Microsoft Teams, direct routing lets you handle 01539 calls right inside it.
For changes or a helping hand, give our friendly UK team a ring on 01539 885815.
The platform runs on infrastructure certified to ISO 27001, SOC 2 Type II and Cyber Essentials Plus, and both the NCSC overview and IASME’s guidance explain what those schemes cover.
For illustration purposes only. Screens are examples and do not show real systems or data.
Holiday cottage agencies, activity centres, care providers and housing teams across South Lakeland take a flood of calls in the busy months. If your own call numbers grow, queues and a wallboard can be added to the service you already use.
On the wallboard, your supervisors can see how many guests are waiting, the longest wait and today’s answer rate, plus the status of each agent. Our contact centre solutions page explains how.
Talk to us about your contact centreFor illustration purposes only. Screens are examples and do not show real systems or data.
Calls, booking emails, web chats and social messages all gather in one list for your agents to work through in turn.
Each guest or customer reaches someone who knows their booking or account.
Supervisors can watch waiting times as they happen and drop in on a call when an agent wants support.
Your seasonal rotas are planned around last year’s call peaks, and call scoring shows where a little coaching helps.
Send booking confirmations and weather updates to your guests in one go while your agents keep answering.
Helpful suggested answers appear during calls, which helps summer staff find their feet quickly.
If a booking is ever disputed, find the recording by date or caller and play it back.
An AI receptionist handles straightforward enquiries and routing, and a written note of each call is stored afterwards.
Your current phones stay connected while the new system is built, and we begin by working out with you the users, the numbers being moved, your broadband and your opening times.
We talk through how your phones are set up today, which way calls flow and who should pick them up.
We build your users, groups and call flows remotely and check everything before the parcel leaves us.
Your handsets arrive pre-programmed and burst into life once plugged in.
Your numbers move on the agreed day, and your guests and customers get through as usual.
A short, friendly session takes your team through the features they will use.
Almost everything is done before your phones reach Kendal, the changeover is quick, and our engineers look after the technical side.
Could this work for your studio, hotel or office? Choose a quieter week and we will plan around it.
Call 01539 885815or request a quoteKendal is the market town known as the Auld Grey Town, just outside the Lake District National Park and close to junctions 36 to 39 of the M6. Tourism is a major employer, and the town also has a significant IT and design sector.
Kendal mint cake, food production and the Brewery Arts Centre are all part of its character, and visitors pass through on their way to Windermere and the fells. We shape your system around the work you do.
Accountants, insurers and financial advisers get call recording and secure routing, retained to meet their compliance rules.
Financial services phone systems →Town centre solicitors and estate agents get direct numbers, a log of client calls and routing for evening enquiries.
Professional services phone systems →Software, web and design studios can ring clients from inside Microsoft Teams, and the desktop app works just as well at home in the Lakes.
Technology services phone systems →Booking offices and helpdesks get call queues, skill matching and live figures.
Contact centre phone systems →Doctors’ surgeries, dentists and care services in South Lakeland can line up the first calls of the day, tell out-of-hours callers when to ring back and record conversations.
Healthcare phone systems →Food production and workshop staff on Kendal’s industrial estates stay contactable through ring groups and the app.
Manufacturing phone systems →Field engineers and trades cover customers across South Lakeland and the Yorkshire Dales from the company number.
Engineering phone systems →Delivery and logistics teams near the M6 get queues and shift-based routing.
Logistics phone systems →Photographers, guides and event crews can take calls on the fells, at a venue or at home.
Media phone systems →Hotels, guest houses and cafés from Kendal to Windermere can greet guests on a reservations line with a proper Cumbrian welcome.
Hospitality phone systems →Running holiday lets, a studio or a shop? Let us know and we will design a setup for your Kendal premises.
Call 01539 885815or request a quoteKendal’s tourism businesses and digital studios work with seasonal peaks, remote staff and customers who expect a quick answer, often from teams spread between the town, the Lakes and home.
Your business phone system in Kendal from Blake Telecom joins those teams up with a shared number and directory, and calls reach the right person at reception, in the studio or out on the fells.
An office in Kendal, a site in Windermere and remote staff share one set of extensions and pass calls on with a click.
Summer booking calls can ring a wider team, and quieter winter months fall back to the core staff.
Designers and developers answer the Kendal number in the app from home, with their status visible to colleagues.
One friendly UK-based support team takes care of your premises in Kendal, around the Lakes and elsewhere in Cumbria.
Trading elsewhere in Cumbria too? We also look after businesses in Carlisle and Barrow-in-Furness.
South Lakeland dialling codes
Kendal 01539 · Windermere 015394 · Kirkby Lonsdale 015242 · Penrith 01768
For illustration purposes only. Screens are examples and do not show real systems or data.
Plans start from £8.99 a month per user, you can begin with a single user, and moving your existing Kendal numbers across is free.
Your price comes down to your headcount, the extras you choose and your internet line. Our pricing page explains the choices, and we are always glad to talk them over.
Our friendly engineers move your numbers, install your phones and then look after them, which keeps your business phone system in Kendal with one team.
Our engineers plan and test your system, port your 01539 numbers and remain your contact after launch.
We are a small UK firm that answers plainly and only recommends features that will earn their place.
Customers on Google rate us 4.9, and a few of their reviews appear below.
Kendal firms asking about telephone systems in Kendal usually mention the same three things.
Hybrid working. A bookings manager working from home in Staveley picks up the Kendal number, with shared contacts and the latest calls right there on screen.
Business continuity. Lakeland storms can cut power or broadband, but your calls still reach you. They are diverted to mobiles or another office and the team keeps working, with no second system to pay for.
Voicemail to email. A missed call goes to your inbox as a recording, ready to play whenever suits you.
For illustration purposes only. Screens are examples and do not show real systems or data.
Kendal firms on the Shap Road and Mintsfeet estates want a phone system they never need to think about. The technology we supply has been independently recognised this year, with Gold at the Stevie Awards and the NY Product Design Awards.
Customer Service Team of the Year
Won at the 24th American Business Awards in April 2026, alongside a second Gold for Achievement in Management, two Silver and one Bronze.
Product UX
Awarded in April 2026 for the platform’s mobile workspace, which brings calls, video and team chat into one screen.
Contact Centre as a Service
Named a Leader and Fast Mover in the 2025 GigaOm Radar for CCaaS, which compares contact centre platforms on features and pace of development.
These awards belong to the platform we supply, and you can read verified user reviews of it on Gartner Peer Insights.
Something not quite right? Call 01539 885815 and get through to the people who installed your Kendal phones.
We sort out most faults remotely, which suits businesses spread across the Lakes, and if a visit is needed, we will arrange it for you.
We have been helping firms move off copper since 2004, and we can also connect your Lakeland premises with business broadband or leased lines as well.
Analogue phone lines are being switched off nationally on 31 January 2027. Guest houses and historic buildings in the Lakes often rely on copper for alarms, lift phones, door entry or card readers, and these are worth listing now.
Because it runs on broadband, a hosted business phone system in Kendal has routing, voicemail and apps ready on switchover day.
We test your connection, check for anything still wired to copper and time the move to avoid your busiest weeks. Eligible 01539 numbers can usually come with you, and the firms that look after your alarms or card readers can explain their steps.
Fixed lines with hardware on your premises
✕ Tied to a physical line at one address
✕ Standard call audio only
✕ No mobile or desktop apps
✕ Video calling needs a separate tool
✕ No transcription or AI features
✕ Adding users often means an engineer visit
Ageing hardware and rising maintenance
Hosted over broadband, on any device
✓ Works anywhere with a connection
✓ High-definition audio where the connection allows
✓ iPhone, Android, PC and Mac apps
✓ Video meetings available
✓ AI call transcription available
✓ Users can be added online
No phone hardware to maintain on your premises
Blake Telecom have been supplying our business communications for well over 10 years. We have found both their systems and support to be fully robust and they have given an excellent service throughout with value for money for their products. Their approach to helping our business has always been excellent from every aspect and I would highly recommend their services.
Blake Telecom have been paramount to the growth of our business by continuing to offer our business the very highest level of service. The equipment we have been supplied has been extremely flexible allowing us to change needs. Blake Telecom’s knowledge and expertise has been very professional and we look forward to working together on our future projects.
Blake Telecom have revolutionised the way we operate. They have gone the extra mile in making the setup process painless and it was easy to install. Any questions are dealt with quickly and efficiently, and the staff are a pleasure to deal with. I truly wish we found them years ago. We recommend Blake Telecom to many of our suppliers and even customers whenever we can.
Moving to rural office space, without the benefits of reasonable broadband speed, and without telephony services include, Blake Telecom directed us to alternatives and the solution we have is excellent. 4G Wi-Fi VoIP, serving our current needs and situation perfectly. The team were succinct in his explanation of what we could achieve, providing something promptly and getting this set up with minimum fuss and delay.
Hear what our customers say about our support, then give the team a call.
Call 01539 885815or request a quoteWe look after businesses throughout Kendal, from the town centre and Highgate to the Shap Road and Mintsfeet estates, Oxenholme and Burneside.
Across South Lakeland, we look after firms in Windermere, Ambleside, Milnthorpe, Grange-over-Sands and Sedbergh, all managed remotely.
Also trading in north Cumbria? Our business phone system in Carlisle page covers the city.
Call 01539 885815The town and its nearest villages.
Villages just outside the town.
The central Lakes.
South towards Morecambe Bay.
East towards the Dales.
Outdoor retailers, farm suppliers and food producers around Kendal take orders by phone from customers right across the country. Each order carries a name, an address and often a card, and all three need protecting.
Orders Paid Safely. Customers ordering by phone pay through PCI DSS compliant capture, which keeps their card number out of your order notes and recordings.
A Certified Platform. The cloud platform has been audited for ISO 27001, ISO 27017 and SOC 2, displays the Cyber Essentials mark and applies UK GDPR to customer data.
Delivery Details on File. Names, addresses and call history for Kendal firms live in UK data centres, and video calls with suppliers are encrypted end to end.
Checking an Order Later. An order call recorded with VoIP call recording can be replayed for 30 days, held for six months if you wish, or archived for ten years.
These are the questions Kendal and South Lakeland firms bring to us most. Our blog covers more, and you can always contact the team.
Would you like to talk to someone? Our Kendal team answers on 01539 885815.
Tell us how your phones perform now and what goes wrong in peak season, and we will put forward a proposal with one clear price.
When you are ready, we put your system in, bring your numbers across and get your team comfortable with it, then support your South Lakeland sites from then on.
Our UK-based team is available Monday to Friday, 9am to 5.30pm.
Reviewed by Aaron Barrowman, Engineer at Blake Telecom
Aaron is one of the engineers who plan, configure and support the business phone systems we supply. He checks the technical detail on this page against the way our systems are set up for customers.
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