If your team requires a business phone system in Leeds with more reliability and flexibility, then give our team a call. Our experts have decades of experience behind them to offer your callers a more enjoyable and smoother experience from the moment you answer their call.
Calls come through in crisp HD sound, routed exactly the way you want. Your team can pick up on a desk phone, via Microsoft Teams, a mobile app or a PC or Mac, wherever and whenever they are working.
Speak to a member of our UK team on 0113 357 4444.
Most Leeds businesses only change phone provider once in a while. The right VoIP provider in Leeds keeps it simple: your 0113 numbers stay and your team carries on working.
VoIP runs your calls over the internet instead of the old copper line, and you may hear it called cloud telephony or hosted PBX. Staff answer on a desk phone, a laptop or a mobile.
Look for free number porting, phones that arrive ready to use and a UK support desk run by the engineers who set up your system. As your VoIP provider in Leeds, Blake Telecom handles all of it.
Team
YouLeeds office · 0113 line
Priya Shah
Chapel Allerton · 0113 262 ••••
For illustration purposes only. Screens are examples and do not show real systems or data.
For illustration purposes only. Screens are examples and do not show real systems or data.
We work with all sorts of Leeds businesses, from solicitors and accountants around Park Row to claims handlers out on the business parks and clinics near St James’s. We plan each business phone system in Leeds around the people who will be answering the calls.
We start by getting to know your team: who picks up, where they work and which systems they use day to day. Comparing phone systems in Leeds should never feel like a chore, and we always keep our advice simple and free of jargon.
If you have offices in Horsforth, Morley, Pudsey, Wetherby or Otley, they can all share one business phone system in Leeds, and a call answered on Park Row can be passed to a colleague at Thorpe Park in seconds.
The features Leeds firms ask for most are set out below.
Your 0113 number tells callers they are dealing with a Leeds business, and you will not have to give it up. Where it can be ported, we move it onto our hosted platform free of charge, on a day that suits you.
From then on, your number goes wherever your team goes. A partner at a client meeting in London, an adviser working from home in Horsforth or a director travelling abroad can all answer it on the app, as long as they have an internet connection.
And when your team calls out, customers see your Leeds business number, never a personal mobile.
With VoIP (Voice over Internet Protocol), your voice travels as data over a broadband connection instead of a copper line.
Calls sound crystal clear, and VoIP phone systems in Leeds already carry calls for law firms, claims teams and creative studios across the city. Our VoIP guide covers the basics.
With UCaaS (Unified Communications as a Service), your Leeds team keeps its calls, video meetings, chat and shared contacts together in one easy app. More detail sits on our UCaaS page.
For example, when a Harrogate client rings about a property purchase, the colleague who answers can message the fee earner, pass the call to conveyancing or start a video call, and an AI summary records what was agreed.
If your team spends all day on the phone, such as a claims line, a patient booking desk or a busy sales floor, CCaaS (Contact Centre as a Service) is the contact centre version of the platform built for you.
You get call queues, routing by skill, live wallboards and a quality score for each agent. The UCaaS and CCaaS solutions overview shows how each part works for a Leeds contact team.
6 members
AI summaryFor illustration purposes only. Screens are examples and do not show real systems or data.
| Compare | UCaaS | CCaaS |
|---|---|---|
| Suited to | The whole office | Customer-facing teams |
| Core purpose | Day-to-day calls and teamwork | Large volumes of enquiries |
| Typical tools | Voice, video, chat and voicemail | Queues, skill routing and scoring |
| Channels | Calls, meetings and messages | Phone, email, web chat, SMS and social |
| Reporting | Call logs and usage reports | Live queue and agent screens |
| Common users | Offices, practices and studios | Claims lines, helpdesks and sales floors |
Most Leeds organisations start with UCaaS for calls, meetings and messaging. As you grow, your business phone system in Leeds can add contact centre tools later, without a new contract.
Can’t decide between UCaaS and CCaaS for your Leeds team? Give us a call and we will talk you through both.
Call 0113 357 4444or request a quoteNo two Leeds businesses use their phones in quite the same way. A conveyancing team in the legal quarter, a physio clinic in Headingley and a coffee roaster in Holbeck will each use a business phone system in Leeds differently, and we only switch on the features that fit.
A friendly recorded greeting lets callers choose sales, support or accounts before they are put through.
When it gets busy, callers wait their turn in a queue. You choose the hold music, set the longest wait you are happy with and record a message for evenings and weekends.
Calls go exactly where you want them, to a named colleague, a department or another office, based on your opening hours and who is logged in.
Your team can answer the Leeds number in our app, at home in Chapel Allerton or out visiting a client in Wakefield. Blake Telecom can provide business mobiles too.
Recording calls helps with training, sorting out complaints and keeping quality high. Each Leeds recording sits in warm storage for thirty days unless you extend it to as long as 180 days. Older files can then move to a cold archive that lasts ten years.
Connect a supported CRM, and the client’s record appears on screen as the phone rings.
If your team lives in Microsoft Teams, direct routing lets them make and take 0113 calls right inside it.
Need a change or a hand with something? Leeds customers can reach our UK engineers on 0113 357 4444.
The platform runs on infrastructure certified to ISO 27001, SOC 2 Type II and Cyber Essentials Plus, and both the NCSC overview and IASME’s guidance explain what those schemes cover.
For illustration purposes only. Screens are examples and do not show real systems or data.
Leeds is home to some big claims, banking and health contact teams, from the Aire Valley to the White Rose and Thorpe Park business parks. If your own call volumes start to climb, we can switch on queues and a wallboard inside the account you already have.
Your supervisors can watch the queue on the wallboard, see how long the longest caller has been waiting, check the day’s answer rate and spot which agents are free right now. See the contact centre solutions page for Leeds examples.
Talk to us about your contact centreFor illustration purposes only. Screens are examples and do not show real systems or data.
Calls, emails, chats and social messages all arrive in one shared list, and your team works through them oldest first.
Callers are put through to someone who knows about the very thing they are ringing about.
Team leaders can see waiting times as they happen, and listen in, coach or take over if an agent gets stuck.
Rotas are planned around your real call volumes, and call scoring shows where a little coaching will make a big difference.
Appointment reminders and service updates go out in one batch, while your agents carry on answering calls.
Helpful answers appear during the call, which gives new starters real confidence.
Find any recording by date or caller number, then play it back to check exactly what was agreed.
An AI receptionist deals with simple questions and puts callers through, then writes a short note of each call for your team.
Your current phones keep working while we build your new system. We start by agreeing your users, numbers, broadband and opening hours with you.
We talk through your current system, how calls come in and who should be answering them.
We set up your users, teams and call routes from our office and test them thoroughly before the phones head to Leeds.
Your handsets arrive ready programmed and start working as soon as they are plugged in.
Your 0113 numbers move across on the go-live day we agree, and your callers get through without interruption.
A short, friendly training session shows your staff the tools they will use most.
Most of the work is done before anything arrives, the changeover itself is quick, and our engineers take care of the technical side for you.
Could this work for your firm, practice or contact team? Let’s pick a date that suits you.
Call 0113 357 4444or request a quoteLeeds is one of the UK’s biggest legal and financial centres outside London, and it is also home to national health bodies and a fast-growing digital and broadcasting scene.
Down at Leeds Dock, digital firms work alongside the Royal Armouries museum, and new offices keep opening at Wellington Place and on the South Bank. Whatever your business does, we will shape your phone system around the way your team actually works.
Banks, insurers and wealth managers get secure routing for client calls, with recordings kept for as long as their regulator requires.
Financial services phone systems →Solicitors in the legal quarter and estate agents across the city get their own direct dial numbers, a searchable call history and sensible routing after hours.
Professional services phone systems →Software teams and agencies at Leeds Dock and Kirkstall Forge can call from Microsoft Teams or our desktop app, at their desk or from home.
Technology services phone systems →Claims and helpdesk teams get queues, skills routing and live performance figures to keep things moving.
Contact centre phone systems →GP surgeries, dental practices and care providers can handle the 8am rush calmly, play an out-of-hours message and keep a record of conversations.
Healthcare phone systems →Factory and warehouse staff in the Aire Valley and at Cross Green can answer through ring groups or the mobile app without leaving the floor.
Manufacturing phone systems →Engineers out across West Yorkshire can ring customers from your Leeds business number, never their personal mobile.
Engineering phone systems →Distribution teams near the M1 and M62 get queues and routing that follow their shift patterns, day and night.
Logistics phone systems →Production crews, designers and event teams can take calls at a venue, in an edit suite or from home.
Media phone systems →Hotels, bars and restaurants in the city centre and around Granary Wharf can run a reservations line with its own friendly welcome.
Hospitality phone systems →Running a law firm, a claims desk or a studio? Tell us and we’ll plan a Leeds setup.
Call 0113 357 4444or request a quoteLeeds law firms, financial services companies and contact centres balance clients, claims and appointments all day, often with staff split between the city centre, the business parks and home.
A business phone system in Leeds from Blake Telecom brings those teams together with one number and one directory. Each call reaches the right adviser, at a desk on Park Row, in an office at Thorpe Park or at home in Horsforth.
Offices in the city centre, at White Rose and at Thorpe Park can share extensions and pass calls between sites in a single click.
Advisers and caseworkers can pick up the Leeds number on the app when they are out and about, and the team can see at a glance who is free.
Existing clients, new enquiries and claims calls each go straight to the right team, first time.
Your Leeds offices, other West Yorkshire sites and branches further away all deal with the same friendly UK-based team.
Working in Bradford or Airedale too? Our Bradford and Keighley pages cover those areas.
West Yorkshire dialling codes
Leeds 0113 · Wetherby 01937 · Otley and Ilkley 01943 · Bradford 01274
For illustration purposes only. Screens are examples and do not show real systems or data.
Plans start from £8.99 a month per user, you can begin with a single user, and moving your existing Leeds numbers across is free. The final figure depends on how many of your staff need a line, the features you choose and your broadband, and we are always happy to talk you through the options.
From porting your numbers to installation and ongoing support, one friendly team at Blake Telecom takes care of your business phone system in Leeds from start to finish.
We plan and test your system, move your 0113 numbers and stay your point of contact long after you go live.
We are a small UK business that gives honest, straight answers and only suggests the tools your team will actually use.
We are rated 4.9 stars on Google, and you can read a selection of reviews further down the page.
When Leeds firms ask us about telephone systems in Leeds, three reasons come up time and again.
Hybrid working. A paralegal working from home in Roundhay can answer the Leeds office number, with the firm’s contacts and recent calls right there on screen.
Business continuity. If your Leeds office loses power or broadband, your callers still get through. Calls divert to mobiles or another branch, and your team carries on working, with no second system to pay for.
Voicemail to email. Voicemails arrive in your team’s inbox as audio files they can listen to between meetings.
For illustration purposes only. Screens are examples and do not show real systems or data.
Law firms in the legal quarter and manufacturers along the Aire Valley look at the same thing before they sign: evidence. Our platform carries Gold from two separate award programmes in 2026, and Corporate Vision recognised Blake Telecom as the most trusted communications specialist in the UK.
Customer Service Team of the Year
Won at the 24th American Business Awards in April 2026, alongside a second Gold for Achievement in Management, two Silver and one Bronze.
Product UX
Awarded in April 2026 for the platform’s mobile workspace, which brings calls, video and team chat into one screen.
Contact Centre as a Service
Named a Leader and Fast Mover in the 2025 GigaOm Radar for CCaaS, which compares contact centre platforms on features and pace of development.
These awards belong to the platform we supply, and you can read verified user reviews of it on Gartner Peer Insights.
When you need us, Leeds customers can simply ring 0113 357 4444 and speak to the same Blake Telecom engineers who set up their system.
We fix most faults remotely, and if your premises need a visit, we will send an engineer out to you.
Blake Telecom has been moving Leeds and West Yorkshire firms from copper to cloud calls since 2004. Leeds offices can add our business broadband or leased lines for a steady connection.
Openreach will close the old analogue phone network on 31 January 2027. Older Leeds buildings often still have alarms, lift emergency lines, door entry systems and card machines running over copper. It is worth making a list of these now.
Because it runs over broadband, a hosted business phone system in Leeds gives your team routing, voicemail and apps from the very first day.
We test your connection, list any equipment still on copper and pick a switchover time that suits your team. Eligible 0113 numbers normally come across with you, and the companies that look after your alarms and card terminals can confirm what they need to change.
Fixed lines with hardware on your premises
✕ Tied to a physical line at one address
✕ Standard call audio only
✕ No mobile or desktop apps
✕ Video calling needs a separate tool
✕ No transcription or AI features
✕ Adding users often means an engineer visit
Ageing hardware and rising maintenance
Hosted over broadband, on any device
✓ Works anywhere with a connection
✓ High-definition audio where the connection allows
✓ iPhone, Android, PC and Mac apps
✓ Video meetings available
✓ AI call transcription available
✓ Users can be added online
No phone hardware to maintain on your premises
Blake Telecom have been supplying our business communications for well over 10 years. We have found both their systems and support to be fully robust, and they have given an excellent service throughout, with value for money for their products. Their approach to helping our business has always been excellent from every aspect and I would highly recommend their services.
Blake Telecom have been paramount to the growth of our business by continuing to offer our business the very highest level of service. The equipment we have been supplied has been extremely flexible, allowing us to adapt as our needs change. Blake Telecom’s knowledge and expertise have been very professional, and we look forward to working together on our future projects.
Blake Telecom have revolutionised the way we operate. They have gone the extra mile in making the setup process painless, and it was easy to install. Any questions are dealt with quickly and efficiently, and the staff are a pleasure to deal with. I truly wish we had found them years ago. We recommend Blake Telecom to many of our suppliers and even customers whenever we can.
When we moved to rural office space, without the benefit of reasonable broadband speed or any telephony services in place, Blake Telecom directed us to alternatives, and the solution we have is excellent. 4G Wi-Fi VoIP serves our current needs and situation perfectly. The team were succinct in their explanation of what we could achieve, providing something promptly and getting this set up with minimum fuss and delay.
Read what our customers say, then give our team a call to talk it through.
Call 0113 357 4444or request a quoteWe look after businesses right across Leeds, from the city centre and the legal quarter to Holbeck, Headingley, Kirkstall and the Aire Valley.
Further out, we support firms in Horsforth, Morley, Pudsey, Garforth, Rothwell, Otley and Wetherby, all looked after remotely.
Doing business in Bradford as well? Our business phone system in Bradford page covers that city.
Call 0113 357 4444The city centre and the inner suburbs.
Outer suburbs to the north and east.
Towns towards the airport and the Dales.
Market towns and suburbs to the south and east.
Accountants, solicitors and insurers across Leeds hold client details that must be handled with care, and many of their calls involve payments or personal records. This is how your phone system keeps that information secure.
Audited Security. Independent audits for ISO 27001, ISO 27017 and SOC 2 sit behind the service, along with the government-backed Cyber Essentials scheme, and client data is handled under UK GDPR.
Payments Taken Safely. Card details given to your Leeds team during a call go through PCI DSS compliant processing and are never read aloud to an agent or stored in a recording.
Recordings You Control. Pick the Leeds users or teams you want to record using VoIP call recording. Recordings stay available for 30 days, can be kept for up to 180 days, and can move to cold storage for up to 10 years.
Data Kept in the UK. Customer records for Leeds firms are held in UK data centres, and every video meeting uses end-to-end encryption.
Here are the questions Leeds firms ask us most often. Our blog answers many more, and the contact page reaches our team.
Prefer to talk? Ring 0113 357 4444.
Tell us how your calls are handled now and what gets in the way, and our team will suggest a setup with one clear price.
When you are ready, our engineers install everything, move your 0113 numbers and train your staff, then look after you, from a single office to a network of sites across West Yorkshire.
Our UK-based team is available Monday to Friday, 9am to 5.30pm.
Reviewed by Aaron Barrowman, Engineer at Blake Telecom
Aaron is one of the engineers who plan, configure and support the business phone systems we supply. He checks the technical detail on this page against the way our systems are set up for customers.
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