First impressions happen fast on the phone. A caller decides in seconds whether they trust your business, and a poor call is often enough to send them to a competitor instead.
Our hosted platform combines HD voice, video meetings, team messaging, AI-powered call transcription and contact centre features on one connected platform, shaped around how your business actually communicates.
Ask a Leeds business what they need from a phone system, and the answer is rarely just “make and take calls.”
A solicitor near Park Row needs every conversation logged securely. A recruitment consultancy in the city centre wants calls answered instantly, wherever staff are working. A retailer at White Rose needs every line covered when things get busy.
A desk phone wired to a wall socket can’t flex to meet any of that.
A hosted system can: calls are managed consistently wherever your team is, with the visibility to monitor performance and keep improving how customers are handled.
Making and taking calls is the bare minimum. A phone system that’s worth having gets enquiries to the right person and keeps pace with a Leeds team that’s rarely all in one place.
A one-person consultancy and a fifty-desk office both get a business phone system in Leeds shaped around how they actually work, not a one-size-fits-all bundle.
Features available can include:
• Auto attendant
• Call queues
• Call routing
• Ring groups
• Voicemail
• Call forwarding
• Call recording
• Business SMS
• Desktop and mobile applications
• Presence and availability
• CRM integration
• Microsoft Teams integration
• Contact centre features
It’s not the length of that list that counts. It’s whether the features you pick actually solve something for your business.
VoIP, Voice over Internet Protocol, simply means your calls travel over your internet connection instead of a copper line. Same handsets if you want them, same numbers, far more flexibility. Our VoIP phone systems page covers the technology in full.
UCaaS, or Unified Communications as a Service, brings calling, video, messaging and conferencing into one cloud subscription per person, replacing the pile of separate tools most Leeds offices have picked up over the years.
One app, one login, one bill. Full detail lives on our UCaaS page.
CCaaS, or Contact Centre as a Service, layers on queues, skills based routing, live wallboards and quality monitoring for teams handling higher call volumes. Our UCaaS and CCaaS solutions page covers it in full.
A six-person team at a Leeds contact desk can run the same tooling that once needed sixty people, on one platform with one set of reporting.
| Compare | UCaaS | CCaaS |
|---|---|---|
| Built for | Your whole team | Customer service and sales teams |
| Main job | Everyday calling, meetings and chat | Handling high volumes of customer contact |
| Typical tools | Business calling, video, messaging, voicemail to email | Call queues, skills based routing, wallboards, quality monitoring |
| Channels | Voice, video and chat | Voice plus email, web chat, SMS and social media |
| Reporting | Call activity and usage | Real time dashboards and agent performance |
| Ideal for | Offices, trades, retailers and professional firms | Support desks, booking lines and busy sales teams |
Plenty of businesses choosing a business phone system in Leeds start out with UCaaS alone and only add the contact centre layer once call volumes justify it. Because both sit on the same platform, nothing needs replacing when that day comes.
No two businesses use their phones the same way. The right system lets you pick the features that actually match how your team works day to day.
When someone calls your Leeds office, an auto attendant can greet them and route the call to sales, accounts or support, so nobody has to answer every single call themselves.
Busy periods happen. Call queues hold waiting callers and work through them in order, based on rules set up around how your team actually operates.
Calls can be sent to the right person, department or site automatically, based on the time of day, who’s available and how you want calls handled.
Staff can take calls on a laptop or mobile using a compatible app, so being away from the desk in Leeds or on the road doesn’t mean missing calls.
Where enabled, call recording helps with training and keeping a record of conversations. Blake Telecom provides 30 day hot storage call recording, with cold storage available for up to 10 years.
Depending on the integration, customer records and call activity can sit alongside each other, so your team spends less time switching between systems.
If your business already runs on Microsoft Teams, calling can be brought into that same environment, depending on the configuration you choose.
Dial 0113 357 4444 to speak with one of our fully trained UK based support experts who are here for your business phone system in Leeds and ready to help.
The underlying platform infrastructure is certified to ISO 27001, SOC 2 Type II and Cyber Essentials Plus standards, with encryption used on every call. See the NCSC guidance.
Every business phone system in Leeds we supply includes the full contact centre capability from day one. Whether you run a small service desk in Leeds city centre or a manufacturing business spanning several sites across West Yorkshire, the tools are the same.
Getting your new business phone system in Leeds up and running is straightforward. The entire process is completed remotely, with no engineer visits, no disruption to your working day, and minimal effort required from your team.
Step 1: Free Consultation
We take the time to understand your business, including your users, locations, call flows, and any applications you want to integrate. Everything is planned before the build begins.
Step 2: Remote Configuration
Our engineers remotely configure your hosted phone system, setting up call routing, greetings, voicemail, user accounts, and integrations. Every element is tested before deployment.
Step 3: Pre-Configured Delivery
Your handsets arrive fully configured and ready to use. Simply connect them to your network and they automatically register with the platform.
Step 4: Number Porting Without the Downtime
If you already have an 0113 business number, we’ll transfer it to your new platform with no interruption to service during business hours. Most number ports are completed within 10 to 15 working days.
Step 5: User Onboarding
Every user receives a straightforward guide written in plain English. Teams using the desktop or mobile app can often be making and receiving calls within hours of placing their order.
With a fully managed hosted phone system and internet phone system, your Leeds business can move to a modern communications platform quickly, efficiently, and without downtime.
We support businesses across Leeds and its commercial belt, from the Financial District around Park Row to the creative and tech quarter in Holbeck.
We also cover White Rose, the distribution sites at Stourton and Thorpe Park, and towns including Wetherby, Otley and Horsforth.
These business phone systems Leeds companies rely on are managed entirely remotely, so changes happen in minutes and there’s nothing on site to maintain, wherever you are on that map. Call 0113 357 4444 and we’ll confirm coverage before you commit to anything.
Founded in 2004, with team members bringing decades of hands-on telecoms experience to every deployment, whatever the size of the business.
Everything is built and tested remotely before it reaches you, so it works from the moment it arrives, with app-based teams live within two hours.
Your 0113 number lives on iPhone, Android, PC, Mac and desk phones alike, so wherever your people answer, Leeds callers reach one consistent, professional business.
Wherever your team travels, your business phone system in Leeds keeps your number with them, with calling coverage that spans the globe.
Independent, repeated recognition like that tells you more than any sales pitch could. Read verified reviews on Gartner Peer Insights before you take our word for it.
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Support does not end at go live. The team that configures your system answers when you call, monitors the platform proactively and makes changes the same day you ask for them.
Leeds businesses tell us this is the part they notice most: problems get solved by people who already know the setup, not ticket queues.
Pricing is simple, with nothing added after you sign and features available across a range of plans. See the pricing page or call 0113 357 4444 for a same day pricing conversation.
Twenty years of ports, migrations and integrations, remote working phone setups included, means whatever your situation, we have almost certainly untangled something similar before.
Openreach is retiring the UK’s Public Switched Telephone Network, with a target date of 31 January 2027. Anything wired into the copper network stops working: analogue lines, ISDN circuits, payment terminals, fire alarm diallers and door entry systems.
A business phone system in Leeds built on your existing broadband sidesteps the problem entirely. There’s no copper dependency, and your 0113 number carries across in full. It’s also worth pairing with reliable business broadband Leeds firms can depend on.
Running in the cloud also means calls can be automatically diverted to mobiles if your connection fails, and hybrid working just works since the office and home reach the same system.
Fixed lines, hardware on your premises
✕ Tied to a physical line at one address
✕ Standard call audio only
✕ No mobile or desktop apps
✕ Video calling needs a separate tool
✕ No transcription or AI features
✕ Adding users means an engineer visit
Ageing hardware, rising maintenance
Hosted over broadband, any device
✓ Works anywhere with a connection
✓ HD voice on every call
✓ iPhone, Android, PC and Mac apps
✓ Video meetings built in
✓ AI call transcription included
✓ Add users the same day, online
Reliable uptime with proactive monitoring
Director
Moving to rural office space, without the benefits of reasonable broadband speed, and without telephony services include, Blake Telecom directed us to alternatives and the solution we have is excellent. 4G Wi-Fi VoIP, serving our current needs and situation perfectly. The team were succinct in his explanation of what we could achieve, providing something promptly and getting this set up with minimum fuss and delay.
Director
Blake Telecom have been supplying our business communications for well over 10 years. We have found both their systems and support to be fully robust and they have given an excellent service throughout with value for money for their products. Their approach to helping our business has always been excellent from every aspect and I would highly recommend their services
Director
Blake Telecom have revolutionised the way we operate.They have gone the extra mile in making the setup process painless and it was easy to install. Any questions are dealt with quickly and efficiently, and the staff are a pleasure to deal with. I truly wish we found them years ago. We recommend Blake Telecom to many of our suppliers and even customers whenever we can.
Director
Get in touch and we will design a system around your team, your sector, and the way your customers actually reach you.
Can’t find what you’re after here? Browse our blog for more detail, ring the number below, or reach us through the contact page for further help.
Providing Telephone Systems Leeds Businesses Trust, Business Broadband, Mobile Solutions and More Throughout West Yorkshire and Across the UK.
From a single office in the city centre to a contact centre spanning West Yorkshire, Blake Telecom handles the configuration, the delivery, the porting, the onboarding and everything that follows.
Explore our full range of business phone systems, then call 0113 357 4444 or contact us online.
Author: Glenda Jackson. Last Reviewed: 04/08/2026
Set up your new, reliable Business Broadband, and have it working in a short time with a new business router included.
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Blake Telecom have been paramount to the growth of our business by continuing to offer our business the very highest level of service. The equipment we have been supplied has been extremely flexible allowing us to change needs. Blake Telecom's knowledge and expertise has been very professional and we look forward to working together on our future projects.