Newsrooms, studios and agencies live on the phone, yet their people are rarely at a desk. We have supplied phone systems for media businesses since 2004, from small podcast studios to broadcasters, helping calls find the right person, on set or in the edit.
A producer is on location in Leeds, the editor has headphones on and the account director is presenting to a client. Then the call everyone has been waiting for comes in, and it rings out on an empty desk.
Media work happens in studios, edit suites, press boxes and spare bedrooms. A number tied to one handset simply cannot keep up with people who move around that much.
A cloud based phone system puts the business number on every device your team carries. A commission, a source or a client can reach them wherever the work takes them.
A national broadcaster, an independent production company and a PR agency work in very different ways. The people ringing them, though, want the same three things from every call.
Callers expect a person, not a ringing tone. Ring groups, mobile apps and overflow rules keep calls moving while crews are busy.
A client chasing a cut or a guest confirming a recording slot wants a person who knows the job. Named lines for each account make that easy.
Sources, talent and clients share things they would never put in an email. Secure calling and strict access to recordings protect that trust.
A phone interview, a client brief or a verbal sign off on a final cut can all be disputed later. A recording shows exactly what was said, and when.
Journalists can check a quote before it runs, producers can confirm what a contributor agreed to, and account teams can settle a disagreement over feedback without relying on anyone’s notes.
Our call recording service keeps every recorded call in 30 days warm storage, extendable to 180 days, with cold storage up to 10 years.
Good practice: Tell people when a call is being recorded, in line with ICO guidance, follow the IPSO Editors’ Code when recording sources, and check the Ofcom Broadcasting Code before a recorded call goes on air.
From the edit suite to a location shoot, every team gets the calling and meeting tools it needs on one system, wherever the next job takes them.
Share a cut, a layout or a storyboard on screen and talk it through with clients, wherever they happen to be.
Compatible video bars and touch panels start the call on time, and a review never begins with someone hunting for cables.
Calls about a programme, a title or a client reach the whole team working on it, not one person.
Media enquiries ring several press officers at once, then move to whoever is on call out of hours.
Presenters, producers and freelancers call from the app, and contacts see the company number, never a personal one.
Give contract staff a login for the length of a project, then remove it the day they finish.
Scripts, notes and quick questions sit in one place with your calls and meetings, instead of scattered across apps.
Messages arrive by email as audio files, and a returned call from a source never sits unheard in a mailbox.
Most media businesses start with calls and meetings, then add press lines, recording and more users as the work grows.
Calls to a media business are usually about a story, a live project or a new piece of work. Sorting them before anyone picks up means editors, producers and account teams only take the calls meant for them.
Short menus, ring groups and call routing rules do that sorting, leaving the people on deadline free to stay focused.
A short menu offers news, production, new business or accounts.
The call reaches every free person on that desk, on any device.
If the office is empty, the call moves to whoever is on call that day.
A missed call leaves voicemail that lands in the team inbox straight away.
For illustration purposes only. Screens are examples and do not show real systems or data.
Most media businesses need flexible calling and meetings for creative teams, plus proper queues for busy switchboards and subscriber lines. Our UCaaS and CCaaS services share one platform, giving each team tools that suit its work.
Talk to us about your contact centreProducers, editors and account teams can call, chat and hold video meetings with the business number on any device. Freelancers join for a project and leave again without any new hardware.
Broadcasters and publishers can handle viewer, listener and subscriber calls using queues, menus and call recording, with live figures for every line. Managers can watch volumes climb the moment a programme airs or a new issue lands.
Plans start from £8.99 a month per user, and freelancers and staff on location can use the business number on their mobiles. Moving your existing numbers across is free.
The final cost depends on how many people need a line, the separate desks and ring groups you want and the connection at your studio or office. Typical options are on our pricing page, and we are glad to talk them through.
Media covers everything from a two-person podcast studio to a national broadcaster, and each one handles calls differently. If you supply broadcast engineering or IT services to the industry, our page on phone systems for technology services goes into more detail.
We support agencies and production teams in Digbeth with a business phone system in Birmingham, the Cathedral Quarter and Titanic Quarter in Belfast, creative studios in Aberdeen and North Wales, and event teams across Furness.
We also help studios and agencies with a business phone system in Bristol and publishers around Cambridge.
Run switchboards, listener lines and newsroom desks on one system, with calls recorded wherever your compliance team needs them.
Keep the office, the studio and location crews on the same number, with ring groups that change as each production starts and wraps.
Give news desks, subscriptions and advertising their own lines, and let reporters take calls from anywhere on their mobiles.
A creative agency phone system routes clients straight to their account team, and runs video reviews alongside your calls.
Staff a press line that rings the right people day and night, and record calls when a statement is agreed.
Book guests and confirm slots without disturbing a live session, with calls held back until recording ends.
Connect edit suites, grading rooms and remote artists, and share progress with clients over video.
Reach crews across a venue or festival site on mobiles and cordless handsets, with one number for suppliers.
Location shoots, press conferences and pitches keep people away from the office for days. The mobile app lets them take office calls on their mobile without handing out a personal number, and freelancers can log in from home or a hired suite.
A hosted PBX, or cloud PBX, suits teams that are rarely in one place. It supports hybrid working and business continuity, and disaster recovery routes can move calls to producers on business mobiles if a studio is closed.
Studio equipment can stay in use through SIP trunking, while CRM integration and AI-generated call summaries keep notes on each commission.
Smaller offices
FTTC and SoGEA suit freelancers and small agencies that mainly need dependable calls and video meetings.
See FTTC and SoGEA broadbandAgencies and studios
Full fibre gives small studios the upload speed to send large files and hold clear calls at the same time.
Explore fibre broadbandDedicated and uncontended
An uncontended leased line keeps calls steady while large files move in and out all day.
Find out about leased linesWith calls and broadband from the same provider, there is only one support number to ring, even when a fault hits the night before a deadline. Ask us about business broadband.
We start with how your work actually runs: which teams take which calls, who spends the week on location and which conversations need recording.
We list every desk, account and production, and which people need desk phones, headsets or just the app.
News, production, new business and press calls each get their own numbers, greetings and ring groups.
Illustration only. The business, callers, numbers and times are examples, not a live system.
Your current numbers transfer at a quiet moment, and clients, contributors and listeners can keep ringing the numbers they know.
Staff practise transfers, video meetings and recording before the new system goes live.
You end up with a phone system that moves as fast as your deadlines, however often the team changes location.
Creative businesses judge suppliers on reputation. Two Gold awards in 2026 and a 2025 GigaOm Radar Leader placing stand behind the platform we install, and Corporate Vision has given Blake Telecom a title of its own.
Customer Service Team of the Year
Awarded at April 2026’s 24th American Business Awards, with Gold for Achievement in Management, two Silver awards and a Bronze also won.
Product UX
April 2026 saw the platform’s mobile workspace take Gold for combining calls, video and team chat on one screen.
Contact Centre as a Service
Named a Leader and Fast Mover in the 2025 GigaOm Radar for CCaaS, where contact centre platforms are compared for features and pace of progress.
The awards were won by the platform we supply, and verified user reviews are on Gartner Peer Insights.
Agencies hold unreleased work and personal details for their clients, so questions about data, recordings and card payments are fair ones. The platform handles each as follows.
Certified Platform. The platform is certified to ISO 27001, ISO 27017 and SOC 2 and holds Cyber Essentials, while personal data is handled in line with UK GDPR.
Secure Card Payments. Payments taken by phone use PCI DSS compliant capture, which keeps card details away from recordings and your team.
Recording and Retention. Choose which teams and users are recorded with VoIP call recording. Each call is held in 30 days warm storage, extendable to 180 days, with cold storage up to 10 years.
UK Data Residency. Work and client data is kept in UK data centres, with video meetings protected by end-to-end encryption.
Business communications are what we have supplied since 2004. A UK-based team plans your move, tests it first and supports every studio and location afterwards.
Blake Telecom have been supplying our business communications for well over 10 years. We have found both their systems and support to be fully robust, and they have given an excellent service throughout, with value for money for their products. Their approach to helping our business has always been excellent from every aspect and I would highly recommend their services.
Blake Telecom have been paramount to the growth of our business by continuing to offer our business the very highest level of service. The equipment we have been supplied has been extremely flexible, allowing us to adapt as our needs change. Blake Telecom’s knowledge and expertise have been very professional, and we look forward to working together on our future projects.
Blake Telecom have revolutionised the way we operate. They have gone the extra mile in making the setup process painless, and it was easy to install. Any questions are dealt with quickly and efficiently, and the staff are a pleasure to deal with. I truly wish we had found them years ago. We recommend Blake Telecom to many of our suppliers and even customers whenever we can.
When we moved to rural office space, without the benefit of reasonable broadband speed or any telephony services in place, Blake Telecom directed us to alternatives, and the solution we have is excellent. 4G Wi-Fi VoIP serves our current needs and situation perfectly. The team were succinct in their explanation of what we could achieve, providing something promptly and getting this set up with minimum fuss and delay.
A cloud phone system usually works well, because calls reach desks, mobiles and laptops on one number. Freelancers and new sites join without extra hardware, and video meetings run on the same platform.
Yes. Each freelancer gets a login on the app for the length of a project, and their calls show your company number. When the job ends, we remove access the same day.
On a hosted phone system, which is also known as an internet phone system, every device carries the same number. Cloud communications and unified communications bring calls, video reviews and messaging together for studios and location crews.
Yes. Remote working phones, such as the mobile app, let presenters and freelancers answer the studio number from anywhere. We have supplied business telecoms to media firms since 2004.
Yes. You choose which users and lines are recorded, and recordings are kept in 30 days warm storage, extendable to 180 days, with cold storage up to 10 years. Always tell interviewees when a call is recorded.
Yes. A press line can ring several press officers at once during the day, then move to whoever is on call at night and at weekends.
Usually, yes. Guests can join most meetings from a link in their web browser, share their screen and talk through changes without creating an account.
Yes. Compatible meeting room systems start calls with one tap and work on the same platform as your phones. We check which system suits each room during the survey.
They do not have to. Staff can switch on do not disturb while recording, and calls go to a colleague or voicemail until the session ends.
Yes. Queues and menus can handle competition, feedback and subscriber lines, and live reporting shows how many calls arrive after a programme airs. Putting callers on air needs broadcast equipment, which we can discuss with your engineers.
Many CRM and helpdesk systems can show caller details and log calls automatically. We check what your tools support during planning.
Usually, yes. We move your numbers at a quiet time, and clients, contributors and listeners keep reaching you on the numbers they already use.
It depends on how much video you send. Full fibre suits most small studios, while broadcasters and post houses moving large files every day often need a leased line with a backup.
Each user is billed monthly, and the total depends on your headcount, sites, features and connectivity. You avoid a big upfront hardware bill, and we can quote once we understand how your teams work.
Tell us how your studio, agency or newsroom works, and we will show you how each call could find the right person, wherever they are that day.
We give each desk its own numbers and ring groups, set up the apps for people on location and support your team after the move.
Our team is available Monday to Friday, 9am to 5.30pm.
Reviewed by Aaron Barrowman, Engineer at Blake Telecom, on 22/10/2026.
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