If your firm would like a business phone system in Norwich that policyholders and clients can always reach, then get in touch and let’s talk it through. Our team has decades of experience, and we will make sure the people ringing you are met with a friendly, professional welcome.
Calls sound clear and natural, and callers are put through to wherever you have asked us to route them. Pick up with a desk set, via Microsoft Teams, in the app or at a laptop, in the Norwich Lanes, at the Research Park or at home in Wroxham.
Our friendly UK support line is 01603 267511.
Norwich firms rarely switch phone supplier, and with policyholders and clients ringing all day, the change has to go unnoticed. A careful VoIP provider in Norwich keeps your 01603 numbers intact and your team answering as normal.
VoIP puts your calls onto your broadband connection and takes them off ageing copper, and some suppliers call it a cloud PBX or a hosted PBX. People can answer in the office, at the lab bench or at home.
Ask about free porting, phones that turn up configured, call recording that meets your sector’s rules and who answers the support line. Blake Telecom covers all four, with the engineers who built your setup on hand, as your VoIP provider in Norwich.
Team
YouNorwich office · 01603 line
Oscar Pegg
Hellesdon · 01603 ••••44
For illustration purposes only. Screens are examples and do not show real systems or data.
For illustration purposes only. Screens are examples and do not show real systems or data.
We look after brokers near the Castle Quarter, researchers at the Research Park, shops in Chantry Place and opticians in Eaton, and we make sure each business phone system in Norwich matches your routine.
We start with three questions: who picks up, which office or lab they work in, and which software runs all day. Weighing up phone systems in Norwich should take an afternoon, not a month, and we explain each option in plain words.
Offices at Broadland Business Park, Colney, Hellesdon and Wymondham can share one business phone system in Norwich. A call answered in the city centre can be handed to a colleague at Colney in seconds.
Here are the features Norwich teams rely on.
An 01603 number marks you out as a Norwich business. Once porting is confirmed, we move it to our hosted network on whichever date you choose.
Porting your 01603 numbers across is free of charge.
After the move, a single call can ring a desk phone in the office, a laptop at home and a smartphone in the car, and clients still see that number when you call them back.
An adviser visiting a client in Cambridge and a developer at home in Wroxham can both pick up 01603 calls through the app.
Calls you make carry your firm’s Norwich number, never a staff member’s own mobile.
VoIP (Voice over Internet Protocol) carries your calls across broadband as data, retiring a copper line.
The audio is clear, and that is why brokers, scientists and agencies across the city now use VoIP phone systems in Norwich, and the VoIP guide covers how it works.
Unified Communications as a Service, known as UCaaS, gives your team its phone, video, instant messaging and contact list through one app. The UCaaS page covers it in full.
Imagine a policyholder in Great Yarmouth calling the 01603 number on your business phone system in Norwich about a claim.
In a single app, your receptionist can message the claims lead, pass the caller to the right handler or open a video call, and an AI note records what your staff promised the policyholder.
Norwich has a long history in insurance, and CCaaS, the contact centre version of the cloud phone system, is made for claims lines and customer service teams that answer calls all day.
You get queues, skills matching, live boards and call scoring, which our UCaaS and CCaaS solutions overview explains in turn.
6 members
AI summaryFor illustration purposes only. Screens are examples and do not show real systems or data.
| Compare | UCaaS | CCaaS |
|---|---|---|
| Suited to | Everyone at work | Teams serving customers |
| Core purpose | Daily calls and teamwork | Busy inbound lines |
| Typical tools | Voice, video, chat and voicemail | Queues, skill routing and scoring |
| Channels | Calls, meetings and messages | Phone, email, chat, SMS and social |
| Reporting | Call history and usage figures | Live queue and agent screens |
| Common users | Offices, labs and shops | Claims lines, service desks and sales teams |
Lots of Norwich firms start out with UCaaS, and your business phone system in Norwich can add contact centre tools at any point while staying on one account.
Is UCaaS enough for your Norwich office, or is CCaaS worth adding? Talk it over with us and we will steer you right.
Call 01603 267511or request a quoteA deli on Elm Hill, a physiotherapy clinic in the Golden Triangle and a software house at the Research Park all use a business phone system in Norwich for different jobs, and we set up the tools that suit you.
A friendly recorded welcome invites callers to choose claims, sales or accounts.
At busy times, callers hold in turn, and you choose their music, the longest wait and a weekend greeting.
Your rules steer each call to one colleague, a whole department or another branch, depending on office hours and who is free.
Account managers out with clients in Great Yarmouth answer your business number from the app on a smartphone or laptop. Ask us about business mobiles for the team.
Call recordings help with coaching, compliance and complaints. Norwich recordings live on warm storage for a month, or 180 days if needed. A ten-year cold archive takes them after that.
Link a supported CRM and the Norwich client’s record opens before you pick up.
If your office already works in Microsoft Teams, direct routing lets you run 01603 calls right inside it.
Need a new user or a routing tweak? Call 01603 267511 and an engineer will sort it.
The platform runs on infrastructure certified to ISO 27001, SOC 2 Type II and Cyber Essentials Plus, and both the NCSC overview and IASME’s guidance explain what those schemes cover.
For illustration purposes only. Screens are examples and do not show real systems or data.
Insurers, shops and public services in Norwich run big phone teams. If your own team reaches that kind of volume, we can switch on queues and a wallboard within your current account.
The wallboard lets supervisors track callers waiting, the longest wait and today’s answer rate, and spot which agents are ready. The contact centre solutions page goes into more depth.
Talk to us about your contact centreFor illustration purposes only. Screens are examples and do not show real systems or data.
Your agents see calls, emails, chats and social posts side by side in one view.
Each caller reaches an agent trained in their query.
Supervisors can see live waiting times and listen in, coach privately or join a call.
Your rotas are set from real call volumes, and call scoring shows where coaching is needed.
Your agents stay on the phones while renewal reminders go out to policyholders in one batch.
On-screen prompts help new agents through complex claims calls as they happen.
Pull up any recording by day or phone number when you need it for a compliance review.
An AI receptionist handles straightforward Norwich calls, transfers callers and writes a summary.
Your current phones keep running during the build, and we begin by working out with you the users, the numbers to move, your broadband and your hours.
We talk through your current setup, the way calls arrive and who should answer them.
Our engineers set up your users, departments and call paths, then test them before your handsets are sent out.
Your handsets come programmed and start ringing once they are connected.
Your 01603 numbers move on a date agreed in advance, and your callers notice nothing.
A quick, friendly training session shows your staff the handful of features they need most.
Most of the preparation is done before delivery, the changeover takes very little time, and none of the technical work falls on your staff.
Would you prefer the move to happen in a quiet week? Choose a slot and we will plan around it.
Call 01603 267511or request a quoteNorwich is the main city of East Anglia, with a long insurance history, a university, a big science park, a lively digital scene and busy shops.
Visitors come for the cathedral, Elm Hill and the six-day market, while scientists head to Norwich Research Park. We design your system around how your business looks after its clients.
Insurers, brokers and wealth managers in Norwich get secure routing and recordings kept to FCA requirements.
Financial services phone systems →Solicitors near the Law Courts on Bishopgate and Norwich estate agents get personal numbers, searchable client histories and after-hours diverts.
Professional services phone systems →Digital agencies and software firms in Norwich can start a client call in seconds from Teams or our PC app, at a hot desk on St Giles or at home.
Technology services phone systems →Norwich claims and booking teams get call queues, routing by specialism and real-time numbers.
Contact centre phone systems →Doctors, dentists and care providers in Norwich can absorb the first wave of morning calls, let evening callers know the next opening time and record conversations.
Healthcare phone systems →Research teams at Colney pick up through hunt groups or their phones between experiments.
Manufacturing phone systems →Engineers out around Norfolk ring clients from the firm’s 01603 line. Their own mobiles stay private.
Engineering phone systems →Distribution firms near the A47 and Norwich Airport get queues and routing that suit their shifts.
Logistics phone systems →Musicians, stage crews and photographers can take Norwich calls at the Waterfront, in a studio or at home.
Media phone systems →Restaurants and bars in the Norwich Lanes and on Prince of Wales Road can give diners their own Norwich booking line with a friendly welcome.
Hospitality phone systems →Insurer, lab or agency? Ask us and we will put together a Norwich plan for you.
Call 01603 267511or request a quoteNorwich insurance, science and digital firms serve clients nationally and overseas, and their staff divide the week between city offices, labs, client meetings and home.
We put those teams behind one number and a shared directory, and each caller reaches the right person in a city centre office, at a Research Park lab or at home in Thorpe St Andrew.
Offices in the city centre, at Broadland Business Park and at Colney share extensions and pass calls in a click.
Advisers take the business number on the app between client visits, and the office can see at a glance that they are on a call.
Claims, renewals and general enquiries each go straight to the right team.
One friendly UK support team supports your Norwich offices, other Norfolk sites and branches around the country.
Also operating elsewhere in Norfolk or in Suffolk? See our Norfolk and Ipswich pages.
Norwich dialling code
Norwich, Hellesdon, Costessey, Thorpe St Andrew and Wroxham 01603
For illustration purposes only. Screens are examples and do not show real systems or data.
Plans start from £8.99 a month per user, you can begin with a single user, and moving your existing Norwich numbers across is free.
Your price reflects your headcount, the features you choose and your broadband line. Our pricing page shows typical costs, and we can take you through them by phone.
A friendly team ports your numbers, installs your business phone system in Norwich and looks after it from then on.
We plan your system, give it a proper test, bring the 01603 numbers over and stay available after launch.
We are a small UK firm. Our advice is straightforward, and we steer your staff towards tools they will genuinely use.
Clients on Google rate us 4.9, and you can read their reviews further down the page.
Norwich firms asking about telephone systems in Norwich usually give three main reasons.
Hybrid working. A claims handler working from home in Hellesdon takes calls on the office number, with the team’s contacts and recent calls right there on screen.
Business continuity. Your clients can still reach you if the office has a power cut or broadband fault. Their calls are rerouted to staff mobiles or the Colney office, and there is no spare hardware to buy.
Voicemail to email. A missed call arrives in your inbox as a recording to play between meetings.
For illustration purposes only. Screens are examples and do not show real systems or data.
Norwich firms in Tombland and the Golden Triangle can see how the platform we install has been judged by people with no stake in our business. It holds two Gold awards from 2026 and a 2025 Leader place from GigaOm.
Customer Service Team of the Year
Won at the 24th American Business Awards in April 2026, alongside a second Gold for Achievement in Management, two Silver and one Bronze.
Product UX
Awarded in April 2026 for the platform’s mobile workspace, which brings calls, video and team chat into one screen.
Contact Centre as a Service
Named a Leader and Fast Mover in the 2025 GigaOm Radar for CCaaS, which compares contact centre platforms on features and pace of development.
These awards belong to the platform we supply, and you can read verified user reviews of it on Gartner Peer Insights.
If you need us, ring 01603 267511 and talk to the engineers who look after your account.
We clear most faults remotely, and an engineer can come to your office if a visit is needed.
We have been helping East Anglian firms leave copper behind since 2004, and if you would like steadier calls, we can also connect your office with business broadband or leased lines.
Analogue lines across the UK are switched off on 31 January 2027. Plenty of Norwich offices, shops and labs still use copper for alarm diallers, lift phones, intercoms and payment terminals, and it is worth noting them down now.
A hosted business phone system in Norwich works over broadband, giving you routing, voicemail and apps from launch.
We test your connection, find any device still running on copper and choose a calm week to switch. Eligible 01603 numbers usually move with you, and your alarm and payment providers can confirm what their devices need.
Fixed lines with hardware on your premises
✕ Tied to a physical line at one address
✕ Standard call audio only
✕ No mobile or desktop apps
✕ Video calling needs a separate tool
✕ No transcription or AI features
✕ Adding users often means an engineer visit
Ageing hardware and rising maintenance
Hosted over broadband, on any device
✓ Works anywhere with a connection
✓ High-definition audio where the connection allows
✓ iPhone, Android, PC and Mac apps
✓ Video meetings available
✓ AI call transcription available
✓ Users can be added online
No phone hardware to maintain on your premises
Blake Telecom have been supplying our business communications for well over 10 years. We have found both their systems and support to be fully robust and they have given an excellent service throughout with value for money for their products. Their approach to helping our business has always been excellent from every aspect and I would highly recommend their services.
Blake Telecom have been paramount to the growth of our business by continuing to offer our business the very highest level of service. The equipment we have been supplied has been extremely flexible allowing us to change needs. Blake Telecom’s knowledge and expertise has been very professional and we look forward to working together on our future projects.
Blake Telecom have revolutionised the way we operate. They have gone the extra mile in making the setup process painless and it was easy to install. Any questions are dealt with quickly and efficiently, and the staff are a pleasure to deal with. I truly wish we found them years ago. We recommend Blake Telecom to many of our suppliers and even customers whenever we can.
Moving to rural office space, without the benefits of reasonable broadband speed, and without telephony services include, Blake Telecom directed us to alternatives and the solution we have is excellent. 4G Wi-Fi VoIP, serving our current needs and situation perfectly. The team were succinct in his explanation of what we could achieve, providing something promptly and getting this set up with minimum fuss and delay.
Have a look at our customers’ reviews, then give the team a ring about your office.
Call 01603 267511or request a quoteWe look after businesses across Norwich, from Tombland, the Lanes and Riverside to the Golden Triangle, Eaton and Sprowston.
Out of town, we look after firms at Broadland Business Park, Norwich Research Park and around the airport, all supported remotely.
Running sites across the county? Our business phone system in Norfolk page covers the wider area.
Call 01603 267511The city centre and inner districts.
Universities and western suburbs.
Towards the airport.
Thorpe and Sprowston.
Housing associations and repair contractors in Norwich take calls from tenants reporting problems at home. Those calls often include health needs and access arrangements, which need careful handling.
Vulnerable Callers Protected. Notes about tenants, their health and their homes fall under UK GDPR, and Norwich repair line data sits in UK data centres with encrypted video calls.
A Platform Built on Standards. Repair lines in Norwich run on a service with ISO 27001 and ISO 27017 certification, SOC 2 oversight and Cyber Essentials.
Logging Each Report. VoIP call recording keeps repair calls for 30 days, for up to half a year if needed, and in an archive for as long as 10 years.
Rechargeable Repairs. Tenants settling a rechargeable repair over the phone key their card into PCI DSS compliant capture rather than reading it out.
Here are the topics Norwich firms raise with us most. More answers sit on our blog, or message us through the contact page.
Prefer to talk it over? The Norwich team answers on 01603 267511.
Tell us how your team handles calls now and what holds it back, and we will come back with a single proposal and one clear price.
Once you approve the plan, we fit your handsets, port your 01603 numbers and get your team comfortable with them, then support your offices across Norfolk, one or many.
Our UK-based team is available Monday to Friday, 9am to 5.30pm.
Reviewed by Aaron Barrowman, Engineer at Blake Telecom
Aaron is one of the engineers who plan, configure and support the business phone systems we supply. He checks the technical detail on this page against the way our systems are set up for customers.
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