In hospitality, a missed call is often a lost booking. Since 2004 we have set up phone systems for hospitality businesses, from independent restaurants and pubs to hotel groups, helping every guest reach a friendly voice, even in the middle of service.
At seven on a Saturday evening, the restaurant is full, the bar is three deep and the phone will not stop ringing. Nobody can answer it without leaving a table.
Hotels feel the same squeeze at check in and check out, when the front desk balances guests at the counter, calls from rooms and new bookings all at once.
A cloud phone system shares that load. Calls can go to a central reservations team, another venue or a manager’s mobile, and a busy shift no longer means a missed booking.
A country house hotel, a city centre restaurant group and a holiday park all run in very different ways. Their guests, though, judge every call on the same three things.
Guests expect the phone to be answered promptly, even at busy times. Queues, call backs and overflow to another team make that possible.
Questions about menus, dress codes, parking or dietary needs deserve an accurate answer. Details on screen help staff give one first time.
Deposits, party sizes and special requests should match what was said on the phone. A recording settles any doubt quickly.
Hospitality bookings are full of detail: party sizes, arrival times, allergies, room preferences and deposit terms. When a guest remembers the call differently, a recording shows exactly what was agreed.
Recordings also help managers coach new reservations staff, praise great calls and settle complaints fairly, without anyone relying on memory.
Our VoIP call recording holds every call in 30 days warm storage, extendable to 180 days, with cold storage up to 10 years.
Good practice: Take deposit card details with PCI DSS compliant tools so they never reach a recording, tell callers about recording in line with ICO guidance, and follow the FSA allergen guidance when noting dietary needs.
From the front desk to the kitchen and the events office, each team gets the calling tools it needs on one system, across every venue you run.
Park, transfer and announce calls, and see at a glance which colleagues are free before you put a guest through.
Compatible room phones can ring reception, housekeeping or room service at the press of one labelled key.
Every restaurant or hotel gets its own queue and greeting, answered by a central team or by the venue itself.
A short menu sends table bookings, events and general questions to the right people before anyone answers.
Managers answer and pass on guest calls from the floor, the bar or another venue, all through the business number.
Compatible DECT handsets keep housekeeping, maintenance and restaurant teams reachable anywhere on site.
Show wedding and event clients around a function room on a video call before they visit.
Late calls go to voicemail, and the message arrives by email so the morning team can call back quickly.
Most venues begin with reception and reservations, then add rooms, more sites and extra features later.
Most calls to a hotel or restaurant concern a new booking, an existing stay or an event. Working out which one before anyone answers means the right person picks up, even at the busiest times.
Menus, venue queues and routing rules handle that sorting, leaving staff on the floor free to stay with the guests in front of them.
A short menu asks which restaurant or hotel the guest wants, if you run more than one.
Guests choose a new booking, an existing reservation or events and weddings.
The call rings reservations, the front desk or the events office, on any device.
When every line is busy, the guest is offered a call back instead of waiting on hold.
For illustration purposes only. Screens are examples and do not show real systems or data.
Most hospitality businesses need simple calling for venues, kitchens and managers, plus proper queues for a busy reservations team. Our UCaaS and CCaaS options sit on one shared platform, giving every team the right mix of tools.
Talk to us about your contact centreFront desks, kitchens and duty managers can call, chat and use the mobile app with the venue’s own number. Seasonal sites and new venues join the system with no extra hardware to buy.
A central reservations team can answer for every venue with call queues, menus, recording and live reporting. Managers can see how many calls were answered and when the busy times fall.
Plans start from £8.99 a month per user, and a single restaurant can begin with just the lines it needs. Moving your existing booking numbers across is free.
Your cost depends on the number of venues and users, the cordless handsets and room phones you need, and your connection. Typical figures are on our pricing page, and we will happily walk you through them.
Hospitality covers every kind of venue, from a village pub to a hotel group. If you run a large central reservations team, our page on phone systems for contact centres covers queues and reporting in more depth.
We set up booking lines for hotels, restaurants and venues across the UK, such as venues with Welsh and English welcome menus near Eryri with a business phone system in Bangor.
We also look after venues serving NEC visitors in Birmingham, conference trade in Aberdeen and Belfast, and Lake District guests near Barrow-in-Furness.
Venues near Auckland Castle can read about our business phone system in Bishop Auckland, and hotels in Carlisle have their own guide.
Connect the front desk, rooms, housekeeping and maintenance on one system, with guest service keys on compatible room phones.
Give every restaurant its own booking line, and let a central team answer when the venue is busy.
Take table and function bookings without pulling staff away from the bar, with overflow to a manager’s mobile.
Reach reception, maintenance and security across a large site on cordless handsets and mobiles.
Keep events enquiries apart from general calls, and show couples around on a video call before they visit.
Run a small reception or a central team that answers for several buildings around the clock.
Keep kitchens, client sites and head office connected, with calls following managers between locations.
Share one number across branches, and route calls to the nearest open site or to head office.
Duty managers spend their shift on the floor, not in an office. The mobile app lets them answer the venue’s number from the bar, the kitchen or another site, and reception can see who is free before transferring a guest.
A hosted PBX, or cloud PBX, runs from secure data centres rather than a cupboard behind reception. That supports business continuity, and disaster recovery routes can pass bookings to another venue or to managers on business mobiles.
Events teams who alternate between home and the venue keep the same number, so hybrid working changes nothing for guests. Older handsets can carry on through SIP trunking, and CRM integration with AI-generated call summaries logs each booking request.
Restaurants and pubs
FTTC and SoGEA suit smaller venues that need dependable calling and card payments without a dedicated line.
See FTTC and SoGEA broadbandHotels
Full fibre gives hotels room for guest Wi-Fi, booking systems and clear calls all at once.
Explore fibre broadbandDedicated and uncontended
An uncontended leased line keeps calls, card payments and guest Wi-Fi steady when every room is full.
Find out about leased linesOne provider for calls and broadband means a single support team to ring, even when a fault strikes on a busy Saturday night. Ask us about business broadband.
We start with the calls that matter most to your business: bookings, guests already staying with you, events and suppliers, and how each one should be answered.
We look at who answers during breakfast, service and late check in, and where calls currently go unanswered.
Each venue gets its own numbers, greetings and queues, with events enquiries kept apart from table bookings.
Existing numbers move across at a quiet time, and guests, booking sites and suppliers keep reaching you.
Front desk and reservations teams practise parking, transferring and recording calls before the first shift.
The aim is simple: every guest reaches a friendly voice, whichever venue they call.
Venue owners want a dependable supplier. The platform we install has two Gold awards from 2026 and Leader status in the 2025 GigaOm Radar, and Blake Telecom has earned a Corporate Vision title.
Customer Service Team of the Year
In April 2026 the 24th American Business Awards gave it this title. Two Silver awards, a Bronze and Gold for Achievement in Management followed.
Product UX
In April 2026 the platform’s mobile workspace earned Gold for putting calls, video and team chat on one screen.
Contact Centre as a Service
A Leader and Fast Mover in the 2025 GigaOm Radar for CCaaS, a comparison of contact centre platforms covering features and how they evolve.
These awards belong to the platform we supply. Verified reviews from its users can be read on Gartner Peer Insights.
Guests give personal details and pay by card, so venues ask how data, recordings and payments are protected. Here are the answers.
Certified Platform. ISO 27001, ISO 27017 and SOC 2 certification are held by the platform, together with Cyber Essentials, and personal data follows UK GDPR.
Secure Card Payments. Deposits and bookings paid by phone use PCI DSS compliant capture, so card details stay out of recordings.
Recording and Retention. Decide which venues and teams are recorded using VoIP call recording. Each call is held in 30 days warm storage, extendable to 180 days, with cold storage up to 10 years.
UK Data Residency. Guest data is held in UK data centres, and video meetings are encrypted from end to end.
Venues have trusted us with their business communications since 2004. We plan the move with you, test the system before it goes live and keep supporting every site once guests are calling.
Blake Telecom have been supplying our business communications for well over 10 years. We have found both their systems and support to be fully robust, and they have given an excellent service throughout, with value for money for their products. Their approach to helping our business has always been excellent from every aspect and I would highly recommend their services.
Blake Telecom have been paramount to the growth of our business by continuing to offer our business the very highest level of service. The equipment we have been supplied has been extremely flexible, allowing us to adapt as our needs change. Blake Telecom’s knowledge and expertise have been very professional, and we look forward to working together on our future projects.
Blake Telecom have revolutionised the way we operate. They have gone the extra mile in making the setup process painless, and it was easy to install. Any questions are dealt with quickly and efficiently, and the staff are a pleasure to deal with. I truly wish we had found them years ago. We recommend Blake Telecom to many of our suppliers and even customers whenever we can.
When we moved to rural office space, without the benefit of reasonable broadband speed or any telephony services in place, Blake Telecom directed us to alternatives, and the solution we have is excellent. 4G Wi-Fi VoIP serves our current needs and situation perfectly. The team were succinct in their explanation of what we could achieve, providing something promptly and getting this set up with minimum fuss and delay.
A cloud phone system is usually the right choice, since calls reach the front desk, the venues and managers’ mobiles. It all runs on one system, and a new venue can join without extra hardware.
Yes. Each venue keeps its own number and greeting, and calls can queue for a central reservations team, overflow to the venue, or work the other way round.
Hotels and venues use a hosted phone system, sometimes called an internet phone system, instead of an exchange behind the front desk. Cloud communications and unified communications link reception, rooms, kitchens and managers on one platform.
Head office teams that use Teams can add MS Teams calling. Managers away from the venue can answer the main number on one of the remote working phones, such as the mobile app, and we have supplied business telecoms since 2004.
Compatible room phones can have labelled keys for reception, housekeeping and room service. We check which handsets suit your rooms during the survey.
Queue messages, call backs and overflow to another venue or a manager’s mobile keep calls answered at busy times, and voicemail by email catches anything after hours.
Yes. You choose which teams are recorded, which helps when a party size, deposit or special request is questioned later. Recordings are kept in 30 days warm storage, extendable to 180 days, with cold storage up to 10 years.
Yes, using PCI DSS compliant payment tools, which keep card details out of call recordings. We can talk through the options that suit your booking process.
Many booking, property management and CRM systems can show guest details as a call arrives. We check what your systems support during planning.
Yes. Compatible DECT handsets work across hotels, restaurants and large sites. We check coverage during the survey and add base stations where needed.
Calls can go to a recorded message with your opening times, to voicemail by email or to a manager on call, and urgent guest calls are never lost.
Usually, yes. We move your current numbers across at a quiet time, and listings on booking sites, maps and menus stay correct.
With a suitable connection, yes. We keep guest Wi-Fi apart from business calls, recommend a backup line for larger venues, and calls can divert to mobiles if a connection drops.
Each user is priced monthly, with the total shaped by your headcount, the number of venues and the features you choose, plus the connection at each site. You will not need to buy a lot of equipment first, and a short chat about how your venues work is enough for us to quote.
From a single restaurant to a hotel or a group of venues, we will show you how each call would reach the right person, even on your busiest night.
We set up each venue’s greeting and overflow, move your numbers when it suits you and support your managers once you are live.
Our team is available Monday to Friday, 9am to 5.30pm.
Reviewed by Aaron Barrowman, Engineer at Blake Telecom, on 22/10/2026.
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